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Riu Cancun

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Ranked #33 of 170 hotels in Cancun
4.0 of 5 stars 3517 Reviews
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3,517 reviews from our community

What travelers say about this hotel
  • Very good(81)
  • Entertainment staff(59)
  • Coco bongo(51)
  • Steak house(49)
  • Great time(44)
  • Pool bar(43)
  • Japanese restaurant(25)
  • Really nice(20)
  • Main buffet(17)
  • Rooms are clean(17)
Traveler rating
    1,789
    945
    385
    233
    165
Only show reviews for Family (475) | Couples (1175) | Business (28)
Date Rating
Joobert
Toronto
Reviewer
5 reviews
4 helpful votes
3 of 5 stars Reviewed February 8, 2012 NEW
3
people found this review helpful

Check-In: Check-in was swift, thorough and pleasant. We received a glass of non-alcoholic fruit juice upon arrival and very clear instructions that any loss of a hotel key (which were actual keys, not cards), safe key or towel cards will result in a $50 fine for the hotel/safe key and $20 fine for the towel card. Requests for two keys... More

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jarazix
Boston
1 review
2 helpful votes
4 of 5 stars Reviewed February 8, 2012
2
people found this review helpful

The staff was excellent, the food was decent, the drinks plentiful. I loved the location, close to everything, with a small mall across the street for things we forgot. Small tips went a long way. It was so relaxing, unfortunetally life intruded and we had a death back home so it ended poorly, but that's not the RIU's fault. More

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Jean B
Ottawa, Ontario, Canada
2 reviews
14 helpful votes
4 of 5 stars Reviewed February 6, 2012
2
people found this review helpful

I travelled to The Riu Cancun from dec 8th to the 15th 2011 Great location IF you want to swim in the ocean not the spot (lot's of coral) make sure you get yourself a spot on the far side of the pool to get sun all day ... The hotel is designed to have ocean view rooms but it... More

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Carol-inNJ
New Jersey
Reviewer
3 reviews
30 helpful votes
3 of 5 stars Reviewed February 4, 2012
6
people found this review helpful

I stayed at the Riu Cancun from 1/22/12 - 1/25/12. Here is my review of it: Check-in: They gave me the crappiest room on the 2nd floor with no view - probably because I was travelling alone. I walked into it and walked immediately out of it and asked for another room. It took at least another 30 minutes, and... More

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Michelletaxi
1 review
2 helpful votes
5 of 5 stars Reviewed February 3, 2012
2
people found this review helpful

Just come back from stopping at this hotel and it was excellent only negative is the rooms need a facelift but they are very clean just everything in blue!! But bathrooms ok. Food was gorgeous alot n I mean alot of variety staff very friendly as I say everything was 5 star but not the rooms but it wouldn't put... More

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mnorth750
Bournemouth
Reviewer
4 reviews
5 helpful votes
5 of 5 stars Reviewed February 3, 2012
2
people found this review helpful

The first thing we were greated when we entered the hotel was a cocktail, and thats pretty much how it stayed for the rest of the trip. The hotel is lavishly decorated, although not 100% stylish, but does look very grand and spacious, the lobby is a huge area with big paintings on the walls and sculptured pillars, goes for... More

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PennyS616
Calgary
Reviewer
3 reviews
7 helpful votes
3 of 5 stars Reviewed February 2, 2012

I came here with my adult daughter because I knew there was lots of shade for us. Our room was missing a remote control for the ancient TV, there ws a flood on the floor above us and we had water dripping on the bedside table which got some of my belongings soaked. The bed was so hard it was... More

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Bill G
Effingham, Illinois
1 review
2 helpful votes
5 of 5 stars Reviewed February 1, 2012
2
people found this review helpful

We really liked the buffet meals for both the quality and presentation. The chefs prepared many types of food and they were all labeled and service was outstanding. We tried two of the restaurants and they were good, but the buffet had them beat in our opinion. You did have to make reservations two days in advance for the restaurants.... More

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stefc05
liverpool
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed February 1, 2012

Stayed at the riu Cancun in January. Firstly the location, the food, drink, entertainment and entertainment staff (Joaquin LEGEND) is 5 star. Everything else is a joke. My ipod was stolen out my room. It was plugged into my speakers, and when i came back to my room it was gone. I complained to a very rude reception many times,... More

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handleless
Toronto, Canada
2 reviews
1 helpful vote
3 of 5 stars Reviewed February 1, 2012

I brought a girl (normal girl, not a prostitute) back to the hotel one night who was staying at a different hotel, and hence didn't have the red bracelet worn by all guests. The security guard / front desk said we'd have to pay $100 for her to stay the night. My brother had the same problem, and I saw... More

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Riu Cancun Also Known As

  • Cancun Riu
  • Riu Cancun Mexico
  • Riu Cancun Hotel
  • Cancun Riu Hotel
  • Hotel Riu Cancun
  • Riu
  • Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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