This was our first AI experience, and our first trip to Cancun. The Riu organization must raise their employees from childbirth, they are so attentive to the wishes and comfort of their guest. The resort is a large property, nicely decorated and landscaped, with an army cooking, sweeping, cleaning, landscaping, and taking care of the guest. All with a freak'n... more

My husband and I stayed at thr Riu Cancun from Nov 29th - Dec 6th. Check in fast and easy, we were given a room on the 9th floor but wanted to be higher in the hotel so we were placed in room 1409, great view, nice room, lots of soap, shampoos, towels. The mini bar was stocked every 2... more

Definatly the best holiday ive had, i went with friends and even before we left we were planning when to go back! The staff are so friendly and helpful, the nightlife is amazing, the beach is breathtaking and absolutly devastated we had to come home!! more

We have been to the Riu Cancun and to the Palace next door three times now. We have older teenagers and it is the only place they want to go anymore. The pools are great, they love the beach and the food selection and they can go on the party buses at night to go dancing and feel safe, which... more

The RIU Cancun provided all that we wanted and more. From the grand entrance of the recently built hotel to the decent room sizes with great views of the ocean, we were pleased. I've categorized my ratings for the qualities I thought were important: Quality of the facilities: Room was decent with an ocean view room. It was nice because... more

Traveled with 3 friends Nov 18-23, 2009. I have not been to this property since March of 2006 and I must say that in my opinion it is the mostly same and some parts even better. I choose this hotel again due to it's location being so close (easy walking distance) to many shopping options for my friends as well... more

I am a home-based travel agent and I just got back from a quick 3-day trip to the Riu Cancun and loved every minute of it. After a recent trip to an all-inclusive in Punta Cana that I really did not like, I was refreshed to return to a resort where quality and value aren't just talking points on a... more

Had a great time at the hotel. Location was excellent...very close to all of the action and only 25 minute drive from the airport. Food was great. Lots of healthy choices. Staff was extremely friendly. Rooms were very clean. Beach was just ok...very small. If you are a beach person (like my wife and I are) you may be a... more

My husband and Iare traveling there next week for our 10th year anniversary, after reading many reviews I cannot figure out why there are so many different opinions. It appears that all of you are not talking about the same resort: I'm concerned about the room smell, old elevators, some hated the food, but others loved everything about it...if anyone... more