The staff was excellent, the food was decent, the drinks plentiful. I loved the location, close to everything, with a small mall across the street for things we forgot. Small tips went a long way. It was so relaxing, unfortunetally life intruded and we had a death back home so it ended poorly, but that's not the RIU's fault. More

I travelled to The Riu Cancun from dec 8th to the 15th 2011 Great location IF you want to swim in the ocean not the spot (lot's of coral) make sure you get yourself a spot on the far side of the pool to get sun all day ... The hotel is designed to have ocean view rooms but it... More

I stayed at the Riu Cancun from 1/22/12 - 1/25/12. Here is my review of it: Check-in: They gave me the crappiest room on the 2nd floor with no view - probably because I was travelling alone. I walked into it and walked immediately out of it and asked for another room. It took at least another 30 minutes, and... More

Just come back from stopping at this hotel and it was excellent only negative is the rooms need a facelift but they are very clean just everything in blue!! But bathrooms ok. Food was gorgeous alot n I mean alot of variety staff very friendly as I say everything was 5 star but not the rooms but it wouldn't put... More

The first thing we were greated when we entered the hotel was a cocktail, and thats pretty much how it stayed for the rest of the trip. The hotel is lavishly decorated, although not 100% stylish, but does look very grand and spacious, the lobby is a huge area with big paintings on the walls and sculptured pillars, goes for... More

I came here with my adult daughter because I knew there was lots of shade for us. Our room was missing a remote control for the ancient TV, there ws a flood on the floor above us and we had water dripping on the bedside table which got some of my belongings soaked. The bed was so hard it was... More

We really liked the buffet meals for both the quality and presentation. The chefs prepared many types of food and they were all labeled and service was outstanding. We tried two of the restaurants and they were good, but the buffet had them beat in our opinion. You did have to make reservations two days in advance for the restaurants.... More

Stayed at the riu Cancun in January. Firstly the location, the food, drink, entertainment and entertainment staff (Joaquin LEGEND) is 5 star. Everything else is a joke. My ipod was stolen out my room. It was plugged into my speakers, and when i came back to my room it was gone. I complained to a very rude reception many times,... More

I brought a girl (normal girl, not a prostitute) back to the hotel one night who was staying at a different hotel, and hence didn't have the red bracelet worn by all guests. The security guard / front desk said we'd have to pay $100 for her to stay the night. My brother had the same problem, and I saw... More