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Hotel Riu Cancun

#28 of 179 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
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Hotel Riu Cancun
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Hotel Riu Cancun
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6,761 reviews from our community

Traveler rating
    3,464
    1,999
    689
    355
    254
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1,128
2,633
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Was our second stay in the Riu Cancun (2011 previously) Great hotel! Close to all bars/ restaurants. Service brilliant, hotel clean, food great. There are plenty activities to do within the hotel during the day. The beach is gorgeous and surprisingly jet skis on the beach are reasonably priced - as long as you barter! Overall great holiday. This hotel... More 

Was this review helpful? Yes
Brantford, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Another great stay at a Riu property this is the 4th Riu we've stayed at and we love the chain. Everything is easy to find once you are familiar with the Riu hotels. Cancun didn't disappoint, the Hotel is close to the 'main strip' which makes for a great early evening stroll if you're not into the later night club... More 

Was this review helpful? Yes 5
Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was a hard one to review so it's taken me a couple weeks to do this. We were three females, late 20's, wanting a relaxing vacation but also wanted something upbeat. Great nightlife and what not. We walked into the hotel, checked in after waiting in the airport for 4 hours. They gave us our bracelets and let us... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Not one bad thing to say about riu cancun. Food was spot on. Very clean hotel. All staff super friendly,especially Rigo the waiter guaranteed no empty drink with him. Entertainment team great fun. Roberto and Daphnee so much fun. Got married over there. Perfect day, couldn't fault it. The hotel couldn't do enough. Would I go back. Most deffinately yes

Was this review helpful? Yes 2
Toronto
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I went here in April For an all inclusive, it delivers as expected. food is great, buffet is all you need. Guess what? if you're nice to people, they're nice back. Thanks again to all the staff and even the other travelers for being a lovely bunch Cheers

Was this review helpful? Yes 3
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

lovely hotel, staff very friendly and attentive, room cleaned daily so no problems in that respect. very short distance to local clubs so good for anyone who would like to go on nights out - 5 minute walking distance - hotel entertainment staff organise nights out so worth going and speaking to them rather then going straight to strip. food... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We booked a two week holiday at the riu cancun for a family wedding. First thoughts we arrived lovely "im gunna love it then when we got to out room it was ok but thats it. The fridge was filfy and the house keeping was not all that. I think they only changed our sheets twice in two weeks and... More 

Was this review helpful? Yes 8
Leeds, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first Mexico holiday and we could not have chosen a better hotel, All of the staff were friendly and nothing was too much trouble for any of them. The rooms were kept spotlessly clean throughout our stay as were the hotel, pool area's, restaurants and beach area's. The rooms were equipped with an hair dryer as well... More 

Was this review helpful? Yes 5
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a 2 week holiday to riu cancun a group off 27 went for my sons wedding a great time was had by all my only criticism would be not enough sunshades on beach and gourmet restaurants need to up their game a bit but outher than that a fab hotel with fab staff highly recommend

Was this review helpful? Yes 4
Melbourne, Australia
Top Contributor
135 reviews 135 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here with my friend and we loved it! When we checked in at the front desk they gave us instructions on how to get to the room (we declined the help of the bellhop) and boy were they complicated! We had to walk our bags through the outdoor stage area that was packed with people as we Arrived... More 

Was this review helpful? Yes 8
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