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Hotel Riu Cancun

#28 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
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Hotel Riu Cancun
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7,040 Reviews from our TripAdvisor Community

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Traveler rating
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    2,073
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (933)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (7040)
  • Mar-May only
    (1956)
  • Jun-Aug only
    (1597)
  • Sep-Nov only
    (1662)
  • Dec-Feb only
    (1825)
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Dallas, Texas
3 of 5 stars Reviewed 2 days ago NEW

The restaurant and serving staff were wonderful! Made you feel welcome and took great care of you. The Hotel Manager and front desk staff need to do a better job, they definitely did not make anyone feel welcome. We were disappointed in them. The swim up bar looked dirty

Was this review helpful? Yes 3
Sheffield, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just back from spending a week at Hotel Riu Cancu. My friend, who booked the holiday said that it was a 5* hotel but my opinion is that the hotel is a 4*. What makes it a brilliant hotel is the staff. Everyone who works at the hotel were always very polite, helpful, kind and very courteous during my stay.... More 

Was this review helpful? Yes 3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just a quick review for anyone wondering about going to the riu cancun.......book it it's amazing,ignore all the bad reviews if you're looking for a good time and fun in the sun this is the place.food and drink is brilliant.....and were do I start on the staff they are out of this world they go above and beyond to meet... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We had a few problems with the room when we first arrived... The first room hadn't been cleaned and was still as the last people had left it, our second room had an adjoining door to the room next to it (could hear every word they said) and sheets not clean! Third time lucky and our room was perfect! Room... More 

Was this review helpful? Yes 3
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my partner have just got back from this hotel and it was brilliant. I could not fault this hotel one little bit. I had read on previous reviews that the sun goes behind the hotel early, this is only true if u stay at the one pool. There are 3 Pools with a swim up pool bar and... More 

Was this review helpful? Yes 15
Northampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We had an unscheduled stop off here for a couple of days, and it was lovely in every way, so much so that we have looked into this chain of hotels and will look into holidaying wherever these are. Beautiful hotel, beautiful views, lots to do and choose from, lovely room and bathroom, and champagne on tap with all inclusive... More 

Was this review helpful? Yes 2
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Absolutely fantastastic there was food there for everyone to eat staff were amazing and friendly nothing was a worry 2 them hotel and views were absolutely beautiful couldn't fault this hotel or the people loved every moment aswel as flying through thomsons everything was 5* will 100% be returning and we carnt wait to see all there friendly faces again... More 

Was this review helpful? Yes 6
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

Me and my partner visited Mexico, Cancun for the first time last year and stayed in the riu cancun hotel. The food, the staff, the entertainment team, everything was just amazing!!! The entertainment team were especially great making that extra bit of effort to make everyone's holiday perfect and made you feel extremely welcome. The hotel had recently been renovated... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Absolutely loved my visit here at the beginning of June. The hotel has recently undergone a renovation and looks brilliant. It's immaculately clean, there's a great selection of food and the entertainment was good. Had a great time at the activity pool every day and absolutely loved the team. Can't wait to go back next year.

Was this review helpful? Yes 3
Northern Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second stay at the Riu Cancun and we could not fault it. I agree with a previous reviewer, do not listen to the negative reviews. The new renovation is fantastic. The Check in was swift made sweeter with a lovely cocktail. The bedroomd was clean and spacious, there was no bath but the huge shower made up... More 

Was this review helpful? Yes 3
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