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Hotel Riu Cancun

3.5 of 5 Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
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Certificate of Excellence 2014
Hotel Riu Cancun
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Hotel Riu Cancun
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6,196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (811)
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3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

stayed with a two of my best friends(ages 31) the first week of September 2014. Location- best, minutes away from shopping, and night life, no need for public transit or taxies. Public transportation is easy, excursions at best price across the street, local eateries are located across the hotel as well (shopping)(all walking distance). The hotel-grounds are well maintained (spotless),... More 

Was this review helpful? Yes 2
Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Mexico. The Riu is a nice place, very clean, helpful staff and good food. The beach was great and they had plenty of loungers, we never had a problem finding one. The only thing I didn't like was about the room. There's a frosted window in the shower of the bathroom that you can... More 

Was this review helpful? Yes 1
Blackpool, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was superb. We had two weeks from Nov 26th 2014. There is a free bar in the bedroom with Vodka,Rum,Tequilla and whisky on optic.Fridge is full of soft drinks ,beer and water. Re stocked every two days. Large queen sized bed, shower room two basins and loads of towels. We had room 902 which was very quiet. PLEASE... More 

Was this review helpful? Yes 6
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Review RIU cancun (stayed there after renewal, on December 2014) This is my 12th day in the hotel ( on a total of 14) and I am writing from the pool, listening to the beach waves I will rate each service with exceptional, good, needs improvement and bad Reception - needs improvement - we had 2 contacts with the reception:... More 

Was this review helpful? Yes 5
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here 12 months previous and the hotel was traditional, staff very friendly and obliging. It's in a fabulous location for shopping and nightlife. Now the newly refurbed riu cancun is very modern and been done to a fantastic standard. Staff very friendly and the food in the restaurants is fantastic and the chef is very obliging as I... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just got back from my holiday at this hotel (11 Dec-19Dec) . I don't know where to start.. WOW. I had a fantastic time and I have made some lovely memories! We arrived at the hotel and first impressions were great. Reception staff greeted us with cocktails and there were staff everywhere cleaning!! We were quickly checked-in and... More 

Was this review helpful? Yes 5
Kingsport, Tennessee, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

46 yr old male traveled solo for the first time since losing my wife to cancer so I was a bit apprehensive about whether I would enjoy it or not. The answer to that is a resounding yes. Hotel was beautiful and has a beautiful beach and good entry(no rocks) to get into the ocean as well as nice pools.... More 

Was this review helpful? Yes 7
Courtright, Ontario, Canada
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled to Riu Cancun Nov 5-12, 2014. The weather was perfect! This hotel was fantastic! The entire staff - bartenders, maids, entertainment team & everyone in the restaurants made our trip relaxing and fun. The food was amazing - lots of variety and so many options at every meal. Usually I stick to pasta, chicken and rice but I... More 

Was this review helpful? Yes 7
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Really enjoyed my stay in this newly renovated all inclusive resort. Check in was a breeze the all-inclusive food and drinks were great pool is beautiful. Couple minor negative would be there is no hot tub the whirlpool is the same temperature as the other pools. Most of the pool and the beach are in the shade by 3 o'clock... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I liked almost everything about this hotel. The only thing that is really annoying is that once the sun starts to set because of the type of building, you wont get sun at the pool or beach after 3pm. Also the internet access sucks.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Coco bongo(35)
  • Very good(32)
  • Entertainment staff(29)
  • Pool bar(24)
  • Steak house(22)
  • Great time(13)
  • Don Juan(11)
  • Rooms are clean(9)
  • Sports bar(8)
  • So friendly(8)

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#19 Spa Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#25 On the Beach Hotel in Cancun
#40 Family Hotel in Cancun

5,927 photos of this hotel

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Pool/beach area (1277)
Bathroom (45)
Room/suite (659)
View from room (468)
Hotel & grounds (1351)
Dining (329)
Family/play areas (46)
Business center/function rooms (34)
Videos (13)
Other (1534)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (158)
Amenities (22)
Beach (11)
Double Room (14)
Junior Suite (20)
Pool (24)
Restaurants and Bars (26)
The Hotel (41)

Management photos: Courtesy of the property manager

All management photos (14)
Pool/beach area (2)
Dining (1)
Hotel & grounds (1)
Other (10)
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