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Hotel Riu Cancun

#27 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
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Hotel Riu Cancun
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7,169 Reviews from our TripAdvisor Community

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Traveler rating
    3,705
    2,118
    717
    366
    263
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1,213
2,810
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (946)
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    (1956)
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Jarrow, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed today NEW

First impression walking into the Foyer was wow. Drinks served on arrival and a group presentation advising us on the use of our key cards, towel cards, wifi (free 90 minutes per day in communal areas) etc. Room - our room was on the 4th floor and a little smaller than I expected but was sufficient for our needs, the... More 

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Tamworth, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for the last two weeks in June Quick and easy check in, but had to find our own room, although our cases were brought up Wondered if we had done the right thing, going at this time of year (rainy season) as it was raining on the Saturday we got there, all day, and it was even... More 

Was this review helpful? Yes 8
Alloa, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just come back from 2 wks in the riu, a beautiful hotel . The good points.... Foods amazing, in the buffet or the a la carte restaurants. Rooms are good ( bit basic , not really five star, but nice ) Actual hotel is spotless, and just round the corner from the nightlife . Staff are also amazing aswell ,... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

11 nites off sheer pleasure to be at this hotel .Hotel was spottlesss food excellent.staff so welcoming and friendly . we went 3 times to th kulinarium restaurant its caribean food there fillet beef was to die for.buffet excellent. Some days at lunchtime there was bbq s which where a pleasure to eat. Entertainment was good most nites except when... More 

Was this review helpful? Yes 4
Acworth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went for a Bachelorette Party. We are between ages 33-40. There is not one bad thing to say about this resort! Perfect location, clean, friendly staff, amazing food! Beach was clean all the time! I would recommend this property to anyone.

Was this review helpful? Yes 4
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for one week at end of April, for our honeymoon! It was amazing. Every aspect of the hotel was great. Room beautiful and clean, staff very friendly, cocktails fab, drinks and food were excellent, and not your usual all inclusive stuff! We loved every minute of our stay and would definitely love to come back one day!

Was this review helpful? Yes 5
Farmington Hills, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We didn't actually book this hotel. The Oasis Grand was overbooked and sent us here for 3 of our 4 night stay. We were pleasantly surprised from start to finish. We got upgraded to an ocean view suite that had amazing views of the pools, bars, sunrise, and of course the beautiful beach. The room was comfortable and adequately stocked... More 

Was this review helpful? Yes 3
Newcastle, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Firstly, for UK customers flying with Thomson don't get your hopes up for the Dreamliner. It's an oversized standard Thomson plane with terrible service which ran out of drinks (including water) on the way out. I arrived at the hotel in a terrible state due to dehydration and couldn't stand up to check in! This is when Riu staff really... More 

Was this review helpful? Yes 26
Manchester, England
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The decor of the foyer is modern and grandiose with the trademark Riu larger than life kitsch splendour. As you walk across the vast expanse, relieved by the air conditioning after the searing heat outside, you will see the floor being swept and polished constantly. You reach reception and find the staff reasonably efficient and in the main cordial. When... More 

Was this review helpful? Yes 4
dundee
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

just returned from a 2 week holiday here with my husband and ten year old granddaughter.Overall we enjoyed our stay but feel that this is not really a family hotel.First of all I will give the good points Check in very fast with everything explained well and luggage delivered to our room quickly. Nice room cleaned and fresh linen and... More 

Was this review helpful? Yes 5
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