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Paradisus Cancun

#13 of 179 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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Paradisus Cancun
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3,971 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Paradisus Cancun
See the most recent reviews
Danvers, Massachusetts
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 29, 2014

Enjoyed our stay with one exception - bali beds only available for 2 days due to the fact that the Red Level was completely booked. Our butler took care of making reservations at the various dining rooms - made it a lot easier than booking them ourselves.

Review collected in partnership with this hotel

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PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest; Hereby want to thank you for your trust and loyalty at Meliá Hotels International. As a service-oriented company, we have a strong commitment to achieve our guests’ satisfaction. We are very pleased to know that you had a very nice experience in our facilities and the service provided by our staff. We wish to have a new oportunity... More 

Cancun
1 review
4 of 5 stars Reviewed May 29, 2014

Check in was nice. We arrived early and our room was not ready as expected and this fine because check in was at 3pm. However they took our bags and locked them up and checked us in except for our room key which they said to come back at 3 and we did and they were ready. When we got... More 

Review collected in partnership with Melia Hotels International

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Austin, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2014

We left a not so great (couldn't wait to get out of there) resort Fiesta American Condesa which is next door to come to Paradisus Cancun. It was WONDERFUL. My husband and I have a 2 year old and can be very picky with where we stay. It was absolutely wonderful. After reading pages and pages of reviews we unfortunately... More 

Was this review helpful? Yes 1
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mrs. 512Kelly: Thank you for taking time to provide your thoughts and feelings regarding your recent visit at Paradisus Cancún Resort. Exceeding the expectations of our guests and offer truly exceptional experiences is our goal. We know that in order to achieve this, it is necessary to provide good service and attitude. Thank you once more for the review... More 

Milwaukee, Wisconsin
Senior Contributor
28 reviews 28 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 29, 2014

My Fiancé and I stayed at Paradisus from May 17 -23rd. We had read hundreds of reviews on expedia and tripadvisor prior to our travel and were both excited and nervous about the things we have read. First and foremost, we were absolutely blown away by the resort, amenities, and service. I would highly suggest the Royal Service for the... More 

Was this review helpful? Yes 3
Roanoke, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 29, 2014

My wife and I just got back from our honeymoon at Paradisus Cancun, we stayed 6 nights May 19-26th. As soon as we pulled up we were greeted and the lady asked for our names. Saw we purchased the Royal Service and quickly took us to tower 5 where Royal Service is located. We were greeted with champagne and had... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

We just returned from Paradisus Cancun, where we got married and honeymooned for 7 nights. First of all, I cannot express how pleased we were with our wedding. We got the Wish package which was free of charge with a 7 night stay in Royal Service and with four guests or less. It included a ceremony, cake, bouquet, boutonnière and... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Great vacation! This was my fourth time traveling to Mexico (have been to secrets maroma & the royal in playa recently). This was our first family trip so finding a nice luxury resort for families is tough but I think this resort really caters to families. We travelled as a family with our 14 month old son and with another... More 

Was this review helpful? Yes 1
PDCR, Departamento de Calidad at Paradisus Cancun, responded to this review

Dear Mrs. Jenna T: Thanks for letting us be part of your best experiences and for considering us as one of your first choices. For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort to provide the best service in order to make you feel at home. Please do... More 

Cancun
1 review
4 of 5 stars Reviewed May 28, 2014

Our entire family (7adults & a 2 yr old)went to Paradisus Hotel Cancun. We were very impressed with the modern facility, great & friendly service. It was the best beach we've seen yet. Will recommend Fuego & Market Grill restaurants. Buffet doesn't have much food variety.

Review collected in partnership with Melia Hotels International

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PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mrs. Sher N: We appreciate the time taken to send us comments on your stay at the hotel. We are pleased that we could get you to spend wonderful moments, thank you for choosing and allowing us to serve you. Thanks for being part of our family and look forward to your visit soon. Cordially, More 

Cancun
1 review
5 of 5 stars Reviewed May 28, 2014

We wanted a relaxing couples vacation and that is what we got and more. We never had to wait or ask for a thing! We booked a cabana on the beach. It was the best! We had entertainment and food right there! We will be back!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mrs. Nadie M.: We appreciate the time you took to share your comments. We are very pleased to know that you had a very nice experience in our facilities and the service provided by our staff. Best Regards; More 

Denton, Texas, United States
2 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed May 17-23. I booked through Beach Bum Vacations & dealt with Rachel. She's pretty awesome! She gave me options that really catered to the vacation I was looking for. So I decided on Paradisus. Had some issues with Lomas transportation transfers after arriving at the airport but it was in no way a Beach Bum error. And I was... More 

Was this review helpful? Yes 21
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