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Paradisus Cancun

#18 of 180 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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5,792 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Paradisus Cancun, overall, is a fantastic resort. The grounds are meticulous, the pools are beautiful, the rooms are very well kept and the scenery is beautiful. I can't say enough about the poolside service--they were very attentive and seemed to always be asking us if there was anything additional we needed. As part of Club Melia, we did have access... More 

Helpful?
Thank BRuss97
Ponte Vedra Beach, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have stayed several times before. Had another wonderful experience. Food was excellent - we ate at Fuego (order the Peruvian fish which is a paella dish ), Brazilian Steakhouse, Vento and Mole (order the soup and shrimp dish). Service was excellent all around and very pleased. We dined at 7 pm - made reservations ahead of time without any issues.... More 

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank Peter and Mary ... K
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Peter and Mary ... K, Greetings from Paradisus Cancun!! We are very thankful for such a nice review, we are glad your vacations were formidable and that you enjoyed our services in the resort. Thank you so much for your opinion since it is our key to success. We look forward to your next visit. Kind regards More 

Jackson, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Paradisus Cancun is an amazing hotel, the service, cleanliness, food, and people are all 5 stars. From the minute you check in, to when you leave, you will have a great time. The restaurants are all amazing, the grounds are beautiful, the staff is always friendly and you can tell they will go the extra mile for you. This... More 

Helpful?
1 Thank Daniel G
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had the best holiday ever!!! Although the Air France had lost our luggages, concierge staff have been so helpful and...we forgot about it. There are no words to describe the care from Chef Moises Garcia and Manager Alejandro Mallardo, special people who treat us like their friends and made us feel so welcome!!! They made our holiday a blast!!!!... More 

Helpful?
1 Thank valipr
Freeport, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing time at this hotel. The rooms were emaculate and very nice. The service was excellent. The people who work there were so nice, they always greeted us with a hello when they saw us in the hallways, they went out of their way to make us feel welcome. We rented a day bed on our 2nd... More 

Helpful?
2 Thank Sandra M
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Sandra M, Greetings from Cancun!! We highly appreciate every word written and the time taken to post your experience with us. It is always a pleasure to serve you and as you mention we always go out of our way to make you feel welcome. We look forward to your next trip to Paradisus Cancun. Kind regards. More 

Plymouth, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I think everyone should try Paradisus resorts, it was amazing!!! The service was excellent, the room was cleaned everyday, very nice area, thank you for everything that you did for us!! Don't miss Paradisus!

Review collected in partnership with Meliá Hotels International

Helpful?
2 Thank 591akig
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear 591akig, Thank you very much for sharing your latest experience at Paradisus! Also, thank you for recommending us, we are always keeping up the hard work in order to satisfy every request you may have. We look forward to your next visit. Kind regards More 

Westhampton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel staff was amazing! Sofonia & Jesus, both pool/bar staff were attentive and never let us want for anything. The recreation staff were fun and entertaining and interested. One morning when I didn't get up for zumba, one of the guys approached me to find out if I was ok. The staff at the concierge desks were helpful and... More 

Helpful?
1 Thank Wendy R
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Wendy R, Greetings from Cancun!! Thank you for letting us know your experience with us, and thank you for taking the time to recognize our coworkers Sofonia & Jesus . We will share your nice comments with them. Your opinion is very important for us and we are always looking forward to fulfill your expectations. We hope to have... More 

New Jersey
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The distance from the airport to the hotel was perfect (15 minutes). Check in was seamless. Staying the main building is definitely a great location. The hotel and rooms are very clean. A couple of hiccup in the room; safe did not work and the bathtub would not drain. Other than that the room was always well cleaned. The pool... More 

Helpful?
2 Thank jlopez114
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay 100% satisfied especially in the restaurant Naos the server Kavil is the best wish I can have that type of service here in the USA, the room was clean, beach area lots of sand and plenty of room, what about the pool bar another spectacular service the bartender would not stop serving us drinks which I... More 

Helpful?
Thank Gumaro R
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Gumaro R, Thank you for staying with us during your recent trip to the Caribbean. Thank you very much for recognizing Kauil, he's always working hard to exceed expectations. Our most important aim is to provide hassle free vacations, we are glad we did it again! We look forward to hear from you soon. Kind regards More 

West Hempstead, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

After spending an amazing week at the Hyatt Zilara our flight back home was cancelled and the Hyatt was sold out...so we spent one night at the Paradisus...it was nice...but HUGE and it felt that way...the food was nothing like the zilara and of course all the restaurants were full so we had to eat at the buffet, the food... More 

Helpful?
1 Thank Annie H
PDCR, Gerente at Paradisus Cancun, responded to this review

Dear Annie H; So thankful for your kind comment of your recent visit at Paradisus Cancun, I would have liked you give us the chance to live this wonderful resort. We really appreciate your time sharing your experiences, so good you liked the infrastructure, services and atmosphere. Hope you provide us the chance next time you visit Cancun. Best regards,... More 

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