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Paradisus Cancun

#16 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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4,587 Reviews from our TripAdvisor Community

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Traveler rating
    2,865
    1,119
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1,580
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,124)
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There are newer reviews for Paradisus Cancun
See the most recent reviews
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Let start royal service is a joke don't waste your time not worth the money only thing was that side was adults only and it was quiet other than that a waste our room had no a/c they tried fixing and told us it was all set which to find out it wasn't so they gave us a fan I... More 

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New York
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am back! The day after arriving, the elevator stop working in building 4 (Private )royal service. . After 3 days the manager credit us for a two day stay. Which was fair.... It was terrible going up 7 flight of stairs each day. Over all, we really enjoyed our stay in the royal service suites. We will be back... More 

Was this review helpful? Yes 1
4 of 5 stars Reviewed 6 days ago NEW

We had a wonderful time! Sofonia Jesus was awesome! Look for him on the beach. Everyone was so friendly and accommodating. Lots to do, the Speed boat Jungle tour was very cool! We enjoyed the evening shows and all the dining options, our favorite was taco bar.

Was this review helpful? Yes 1
Poland, Ohio
4 of 5 stars Reviewed 6 days ago NEW

We went over spring break. Checked in Easter Sunday,stayed four nights. The beach,pool,and food were amazing. The service from the airport could of been better, waited 30min. For our ride. We rented Bali beds for two days,had a terrible time getting someone to set it up. I had a temper tatrum before they would give us the chairs to go... More 

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Los Angeles, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I booked the Paradisus because two of hotels that I am a member of were booked. I am so glad I chose the Paradisus it was worth every dollar. From check in to check out they made our stay a wonderful one. The staff is awesome, friendly, courteous and make every effort to accommodate your requests. Special thank you to:... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 6 days ago NEW

Im still ay the hotel. The simple fact that the A.C hasnt Been working since se got here a week ago makes this stay one Of our worst ones. It really clouds all the good service they have. It is imposible to have a good nights sleep like this. We have tired ourselves Of reporting it and though they try... More 

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Murrieta, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was such an amazing experience!!! From the moment we stepped in, to the minute we left, their service was amazing. It was so clear that the staff like working there. Everyone would ALWAYS greet us with a smile. We selected to Royal Service since it was just the husband and I on this vacation. It was worth every penny.... More 

Was this review helpful? Yes 5
York, Pennsylvania
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We were pleased with the cleanliness, service and amenities at the resort. This was our first time at such a resort. We had a fabulous, relaxing vacation. All of the staff were accommodating and pleasant at all times!

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
York, Pennsylvania
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Amazing experience only negatives were WiFi signal and restaurant reservations are horrible majority of restaurants are 1/2 full and still can't go eat. Pool bar, clubs made decent drinks sometimes watered down but get that at any all inclusive resort

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
Roseville, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a beautiful room with an ocean view and a large patio with lounge chairs. We loved sitting out there in the morning with a cup of the delicious Mexican coffee. The air conditioner in the room was very efficient and so the temperature in the room contrasted nicely with the warm, humid air outside. The hotel staff was... More 

Was this review helpful? Yes 2
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