This was our second time staying at the Gran Melia. Room was very nice (upgraded to an ocean view). No problems/delays at check-in. The hotel was relatively empty, which for us is not a bad thing! However, there was only one restaurant open the entire week. I've read some complaints about the heat, humidity, etc. Remember folks, this is Cancun.... more

Every October we take a short vacation to celebrate my birthday, and this was one of our best trips! Due to the time of year, the economy, and the flu outbreak, resorts in Mexico are at about a 45% occupancy rate. We've heard from other travelers that this will work to your advantage and the resorts will really cater to... more

We travelled to Cancun, Mexico in January 2009 - this review is a little late but nevertheless needs to be told. Our vacation got off to a rocky start from the beginning. While coming out of the airport (we were travelling w/ what used to be Conquest Vacations) we were told to go to our travel van which was in... more

I found the Gran Melia to be exceptional. My only gripe would be the closing off all but one dining area and sushi bar. Meals were exceptional but it got a tad old for 7 nights. I understand the reason as there were very few people there. Most of the hotels were at only 30% occupied so we were treated... more

Just back from cancun, stayed in Gran Melia for 4 nights, My friends and I were out most of the time in there, we only got to try the "empty" pools and their continental breakfast (with their promotion blue card, its buy1get1 free), fantastic. Overall its a beautiful resort. btw the whole budiling have ac except ofcourse the outside pools,... more

When we checked in we were talked into upgrading to a Deluxe King with hot tub on the balcony. The room was old & we were very unimpressed so we changed back to the original room we booked. Once we stepped into the room we were very happy, however there was no shower curtain & the bathroom lights did not... more

Just back from the Gran Melia in Cancun. It was probably the biggest disappointment service wise of any hotal I have ever stayed in. Beautiful hotel. Hard to believe it has no air conditioning in the lobby, bathrooms,hallway and elevators....basically only in the rooms. 22 in our party. Not even offered a bottle of water upon arrival let alone a... more

We stayed in the Royal Service Gran Melia Hotel, September 5th-11th, and had a wonderful time. First let me give you some background about myself as a traveler. My husband and I tend to stay in Westin's and Hyatt's, though occasionally we splurge and stay at a Ritz or Four Seasons. I know good service when I see it, and... more

From the outside Gran Melia Cancun is a beautiful hotel, typical of it class, clean with smart decorated spaces and comfortable rooms. Despite of its glossy side, GMC is a money hungry machine. Its personnel is trained to go by policies and not allowed to use their hearts or practice common sense. We paid everything in cash, they had no... more