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All 175 Cancun hotels

Paradisus Cancun

4.0 of 5 Resort   |   Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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Ranked #12 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
PetuniaDC Washington, DC
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1,778 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
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English first
Washington, DC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was my family's first visit to the Cancun hotel zone and our first all-inclusive experience. We traveled with a 3 year old and 5 month old. The Family Concierge was well worth the extra cost. Grace, our assigned concierge, was incredibly sweet and thoughtful. She found us at least once a day to be sure we were happy. She... More

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Boston, Massachusetts
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Loved this place, great food, great service. Everynight we had dinner at a different restaraunt and didn't think we'd have a better dinner and the next night's dinner would always top the previous dinner. Love MOLE restaraun and Leo, Rody and Sonia were great!! The only things that was discouraing was the walk up and down the stairs and the... More

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Preston, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Just returned from our holiday and have to say that the service was excellent. We were in the main hotel and it was a bit noisy at night. The beach is excellent and the staff at the Cocos Beach bar with the beach beds were superb - they truly made the holiday. Jorge Barragy was exceptional in his service at... More

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New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our fifth time visiting Mexico, but our third time vacationing in Cancun and I have to say the Paradisus and Fiesta Americana Grand Coral have been by far the best resorts. Because we stayed at the Fiesta Americana before and wanted to try an all-inclusive resort, we decided to stay at the Paradisus. The Paradisus separates itself from... More

Was this review helpful? Yes 7
PDCR, Departamento de Calidad at Paradisus Cancun, responded to this review

Dear Guest, Thank you for your review of our hotel! Your detailed description will strongly encourage us to uphold and improve our excellence. It will be our pleasure to welcome you back for another memorable stay at Paradisus Cancún Resort. Warm regards, More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband stayed at the Paradisus Cancun for 7 days. Our direct flights booked with Fun jet via Jet blue were great. We were greeted by Olympus tours at the airport and promptly escorted to our resort. The entrance is just beautiful going through an immaculate row of palms up a hill to a full view of the entire lagoon... More

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I went here last year (we are both 23) and we had the times of our lives. The place is spotless, service is great, and the food is amazing. Originally we were in a tower that was far away from the main lobby and I didn't like that, within minutes they transferred our room over to the... More

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San Luis Potosi, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is excellent, you have everything and the attention that the staff gives you is great, the beach is excellent, the lobby is gorgeous , the food is very elegant and delicious as well, a very good place to stay, you also have a majordomo that gives you special attention which is really good! The pools are really big... More

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Glasgow, United Kingdom
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife & I spent 2 weeks in the Royal Service @ Paradisus, we are Platinum members of Melia and always enjoy staying in RS, Red Level (Europe), the Facility is well worth the extra price. The 'Fast Track' transfer from the main Hotel to the RS Reception is impressive, Rooms are ideally sized ( for all the time that... More

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Cold Lake, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was my first trip to a resort in Mexico. I chose the Paradisus because I have been to the one in the Dominican Republic a few times and I have always found them to be exceptional in their service and the food. This resort was no different, the staff was absolutely willing to help and go above and beyond... More

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PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mrs. Stormie2014; It is a pleasure to express our gratitude for your kind preference. We are very pleased to know that you had a very nice experience in our facilities and the service provided by our staff; principally: Giovanna, Melvin, Jesus Patiño, Leonardo and Simon. Exceeding the expectations of our guests and offer truly exceptional experiences is our goal.... More

Cancun, Mexico
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

This experience was wonderful. We stayed in Royal Service with Hector as our butler. What a wonderful time. Room, view, beach, staff all excellent. I would definitely come back &recommend staying here

Was this review helpful? Yes
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mrs. Carolyn H.: It is an honor to receive such good feedback from you. For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort to provide the best service in order to make you feel at home. do not hesitate to write as you keep in mind your... More

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Hotel Summarization (Beta)

What travelers say

  • Pool bar(4)
  • Ocean views(3)
  • Very nice(3)

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Business Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Top resorts Hotel in Cancun
#20 Family Hotel in Cancun
#21 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Paradisus Cancun 4*
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel
Gran Melia Cancun Hotel Cancun
Gran Melia Cancun
Cancun Gran Melia
Grand Melia Cancun
Gran Melia
Melia Cancun

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