We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 175 Cancun hotels

Paradisus Cancun

4.0 of 5 Resort   |   Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Hotel website
Hotel amenities
Special Offer
Up to $1000 Resort Credit
Save Saved
You added Paradisus Cancun to your Saves list
Paradisus Cancun
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
87%
Ranked #13 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
Carolyn H Cancun, Mexico
Write a Review

1,761 people have reviewed this hotel

Traveler rating
    1,134
    409
    148
    37
    33
See reviews for
554
676
26
102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (426)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cancun, Mexico
1 review
5 of 5 stars Reviewed today NEW

This experience was wonderful. We stayed in Royal Service with Hector as our butler. What a wonderful time. Room, view, beach, staff all excellent. I would definitely come back &recommend staying here

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Paradisus Cancun is absolutely beautiful! Only a short drive from the airport. The staff is super friendly and helpful. The Coco's Beach Team was always taking care of our needs on the beach especially Victor. The staff is also very honest; I left a bag at the pool and they turned it into lost and found which was very... More

Was this review helpful? Yes 1
erie, pannsylvania, USA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW credit card Amex Card Member Review

Pros: -Royal Service area, especially the bali beds and pool area. Very easy to find shade or sub and great service in the royal service area. -nice, clean rooms -Service by pool staff was great, especially Fransesco! He was the man! -concierge suite was nice to have quick access to food and premium drinks. -great location, beach and water Cons... More

Was this review helpful? Yes
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

First we would like to say we were checking hotels in Cancun while in Cancun at a nearby hotel. To be fair I can say staff seemed very pleasant and helpful and gave us a tour of the Paradisus. Now this hotel/resort gives you a tropical jungle theme with a modern twist. Different... However for some people I am sure... More

Was this review helpful? Yes 1
Archbald, Pennsylvania
1 review
4 of 5 stars Reviewed 4 days ago NEW

My family experienced our first all-inclusive vacation at the Paradisus Cancun the week of 4/7/14 and had a great time. Although the check-in was a bit confusing and our rooms were moved around a few times (first we got one King bed for a family of 4 and the second room the mini-fridge was leaking water on the floor) but... More

Was this review helpful? Yes
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest , First of all, I would like to thank you for your preference in selecting our Paradisus Cancun Resort for your vacation, as well for taking the time to tell us about your recent experience. At Paradisus Cancún Resort, we continuously strive to meet your needs and expectations; therefore you feedback is very important to us. Please rest... More

Renton, Washington
1 review
3 of 5 stars Reviewed 4 days ago NEW

My family spent 4 nights recently at the Paradisus Cancun. Overall experience was OK. Let say the cons first: The first room we got was not ready. It seems that someone still stay in that room. Then I had to walk all the way back to the lobby to tell them. The second room we got has a amazing ocean... More

Was this review helpful? Yes
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest We appreciate your comments and will use them to help our team continually provide an excellent experience for our guests. We have discussed you comments with our housekeeping and the Maintenance Managers and I will personally follow up to ensure that a corrective actions are taken. Thank you once again; we hope we may welcome you soon at... More

Mahwah, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent 7 day's here. We upgraded to the Royal Service. For us it's a must! The royal service pool and beach area is awesome. The service can't be any better, no matter how much you pay or where you go. We plan on going back next year. The main hotel, bars, and restaurants are great too.... More

Was this review helpful? Yes 1
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mr. Anthony S.: It is an honor to receive such good feedback from you. Thanks for letting us be part of your best experiences. For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort to provide the best service in order to make you feel at home; especially:... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife and I recently spent five nights at the Paradisus Cancun. We upgraded to their premier service and it was well worth it. We had access to our own pool with plenty of Bali beds. This trip was all about relaxation and their staff is top notch! Everyone was extremely friendly and helpful. Most days we hung out at... More

Was this review helpful? Yes
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Mr. RolandofGilead: It is a pleasure to express our gratitude for your kind preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort... More

Charlotte, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, our stay with at the hotel was great! The hotel is amazing. The ambiance with wonderfully breathtaking. We had an oceanfront room on the 2nd floor and the view of the ocean and the pool was magnificent. We also rented a cabana for $50 but it was well worth it. Had we known the cabana was only $50 for... More

Was this review helpful? Yes 1
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, Thank you for this magnificient review of our hotel! Your beautiful description will strongly encourage us to uphold and improve our excellence. It will be our pleasure to welcome you back for another memorable stay at Paradisus Cancún Resort! Warm regards, More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for a wedding. The beach and pool views are AMAZING. Very beautiful. The only reason we listed rooms at 3 instead of 5 is because both rooms to our left and right suffered from plumbing issues in the ceiling which caused minor leaking. The staff was very accommodating to both room occupants (also there for same wedding) and... More

Was this review helpful? Yes 1
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, Thank you very much for sharing your experience with the TripAdvisor community! Paradisus Cancún, and its team, pride ourself on the excellent service we provide. Thank you for recognizing our staff ; I will share your kind words with the team, especially simon .- We hope to welcome you back to Paradisus Cancún Resort in the near future... More

Been to Paradisus Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Pool bar(4)
  • Very nice(3)
  • Ocean views(3)

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#13 Business Hotel in Cancun
#20 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Cancun 4*
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, BookIt.com, Agoda, Melia, Hotels.com, Tingo, Cheap Tickets, Otel and Venere so you can book your Paradisus Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel
Gran Melia Cancun Hotel Cancun
Gran Melia Cancun
Cancun Gran Melia
Grand Melia Cancun
Gran Melia
Melia Cancun

Owners: What's your side of the story?

If you own or manage Paradisus Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.