Paradisus Cancun (Mexico) - Resort Reviews

Also Known As:: Gran Melia Cancun Hotel Cancun; Gran Melia Cancun Hotel; Gran Melia Cancun; Cancun Gran Melia; Grand Melia Cancun; Gran Melia; Melia Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#21 Top resorts Hotels in Cancun

#21 Luxury Hotels in Cancun

#25 On the Beach Hotels in Cancun

#28 Family Hotels in Cancun

Price Range: $$$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less

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vagabondtraveler_13

Ocala, Florida

1 review

“Beautiful resort, beautiful people”

Reviewed May 17, 2013 NEW

This resort is finely designed and decorated. The hotel gives you the feeling of being in a botanical garden. The rooms are very clean and comfortable. Housekeeping works hard to keep the place spotless. My experience with the food has been very good to excellent. The beach is fantastic. The spa is unique with water ritual therapy and I had... More

Was this review helpful? Yes 1

Problem with this review?

Dear Guest, It is grateful to learn that you have had an amazing time with us. We value your comments about the beautiful Resort, room, cleanliness, beach, food, the Spa and overall the services. We also appreciate and we are taking note of all of your staff mention , we will forward your comments to the Team. Thank you for... More

don l

Houston, Texas

“great building, beach and setting, service was spotty”

The building and facilities are first rate and the hotel has plenty of staff. The ocean views are very good. the pool is excellent. the atrium is impressive and well maintained. The beach is pleasant and if the wind is not up you can swim in the ocean. service-- most staff were friendly and smiled ,but you could tell that... More

Was this review helpful? Yes

Dear Guest; We are truly grateful for your preference and so to let us know the details of your experience in our facilities. Paradisus Cancún Resort has a training and development program, where the main objective is to provide a constant personal and professional growth to all our staff. All participants have a strong commitment to improving daily and giving... More

RobertaF87

New York City, New York

2 helpful votes

“Excellent stay! One of my best vacations”

Reviewed May 16, 2013 NEW

I stayed with my mother and sister for mother's day weekend. It was our first time in Cancun and Paradisus made our getaway beyond perfect. Once you step inside the hotel you feel a sense of calmess and tranquility. Staff and service is perfect! The food and drinks are great. Our favorite was the sushi restaurant. I love how the... More

Was this review helpful? Yes 2

Dear Guest, We are very pleased to read that you've enjoyed your stay with us. I've passed your nice comments to our team and from all of us we would like to say thank you for your great feedback. We are all looking forward to welcome you back to Paradisus Cancún Resort and We wish you and your family a... More

Pereira01

Sao Paulo, SP

Senior Contributor

36 reviews

19 hotel reviews

Reviews in 21 cities

37 helpful votes

“Big and comfortable”

If you like a more intimate hotel then its not your place - everything in the hotel is huge and its not difficult to get lost in it. Also tourist groups (like CVC in Brazil) are common guest in Paradisus Cancun, so expect lines for check-in. Another downside is that you´ll need car or taxi or bus to get anywhere... More

See 2 more reviews by Pereira01 for Cancun

Richard B

North Billerica, Massachusetts

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 5 cities

4 helpful votes

“Price equals relaxation”

Reviewed May 15, 2013 NEW

this hotel shows well in the brochure, but even better in person. Staff at the desk were always smiling and friendly,. The rooms were nice , large and comfy. The facilities were of higher quality then what I have seen in resorts. The staff for activities were funny and always planning something to get people involved. There is also plenty... More

Dear Guest; Thank you for choosing to stay with us and for such a wonderful review. It was nice to know how much you enjoyed our offerings which include the Resort concept of personalized service from our dedicated team. We will pass on your words of appreciation to all the staffs, who will be delighted to know that their services... More

Andrea D

Norwood, New York, United States

Reviewer

3 reviews

Reviews in 2 cities

“Superb, Most Def Paradise!!!”

Reviewed May 14, 2013 NEW

So much to say!! We (fiance and I) took a mini getaway from NYC...From the moment we stepped out of our taxi, we felt the great excellent customer service...Food was great, drinks awesome!!! Everyone was extremely nice. We want to specially acknowledge some of the great employees we interacted with: Javier was our welcome bellman-Great guy Club Melia concierge (Gaby)... More

Dear Guest; Thank you so much for your wonderful review - we're delighted you enjoyed your stay with great service, that's what we're aiming for! Your feedback is very helpful. The staff will all be thrilled to know you felt right at home here and had a relaxing vacation. Thanks also for posting some pics and for recommending us. We... More

Felice F

Marietta, Georgia

4 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Major relaxation!”

We just returned from an all-inclusive stay at the Paradissus Cancun, Royal Service. As soon as you walk in, you are met by a friendly staff and wonderful aromas. The Royal Service gives you unsurpassed attention for a completely relaxing vacation. There is the butler service, top shelf alcohol, beautiful ocean view rooms, etc. It is truly your own slice... More

Dear Guest, We are really very pleased to read this comments and I thank you very much for it. Each Guest’s opinion is truly significant for us as it helps us to continuously improve our service and adjust it to the Guests’ needs and requirements. It is our ambition to transform Guests’ stays with us into “magnifique” experience and opinions... More

Natalia T

Mexico City, Mexico

“Excellent service at Royal Service”

We really enjoyed our visit last weekend staying at Royal Service, everyone is so kind and they help you with all your requests. Facilities are very nice, the beach is wonderful. The buffet for breakfast and lunch is not so good but you have other options to eat that are better. You have a breakfast option only for Royal Service... More

See 3 more reviews by Natalia T for Cancun

Dear Guest, Thank you for taking your time to write this nice review about our Royal Service. We are happy that you enjoyed your stay with us, especially for mentioning our great customer service. We look forward to welcoming you back soon! Kind regards More

Barbara K

Valparaiso, Indiana

“Our Annual Winter Vacation”

As Melia Vacation Club members we have returned to the Gran Melia,now Paradisus, in Cancun Mexico for at least 15 years. We were and still are enchanted by the architecture and the lush tropical plants through out the hotel which gives it a charm rarely found in such a large hotel. Much of the hotel with its amenities has remained... More

Dear Guest, As a Club Melia member, it is very important for us to know about your experience in our Hotel, we are very grateful to know that you consider us for your vacations. We are very happy to read that you enjoyed the hotel and the most important thing that you received excelent service from all our Club Meliá... More

Michele P

Fairfield, Connecticut

“Paradise - Beyond Expectations”

We stayed at the Paradisus Royal Service 4/20 - 4/27/13, room 5402, and were beyond impressed with the resort, the staff, the food, and really everything! We loved it so much we didn't want to leave after 8 days! Here's some more details: Resort: The grounds are meticulously maintained, and the common areas are beautiful. The lobby is grand bringing... More

Dear Guest; Greetings from Paradisus Cancún Resort. We are delighted to read your great review providing so many details about your stay at our resort . It gives us great pleasure to learn that you thoroughly enjoyed your stay. We have communicated your feedback to the entire team at the resort who are all very happy to have received your... More

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Paradisus Cancun Resort

Paradisus Cancun

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