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Paradisus Cancun

#13 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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Paradisus Cancun
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3,914 reviews from our community

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1,305
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

I wanted to surprise my lovely boyfriend and I planned a weekend at Paradisus.. We stayed at the Royal Service tower and everything was excellent. Our butler was super nice! We even had caviar in the afternoon! The food is excellent and the beach view in the cabanas exceptional. I will definitely come back for more Royal Service!

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Shrewsbury, New Jersey
1 review
3 of 5 stars Reviewed yesterday NEW

This is our 2nd time at this hotel the first time we thought found was good and service excellant. This time we felt the food was not as good and the service went down hill. We upgrded to Royal Service as we did our first time. We did not get muh from butlers barely knew who they were. The first... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This resort was amazing. We came to celebrate our 10 year wedding anniversary and they couldn't have made it any more perfect for us. From upgrading us to royal service to our romantic dinner on the beach. The royal service staff were fantastic. Especially the waiters around the pool and beach. Edgar, Cesar, Valery, Rafael, Eduardo, Edier and especially Octavio.... More 

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Northern NJ
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my third time to this hotel in 16 years. My husband and I were on our honeymoon thanks to the time share week my parents gifted us (Club Melia). This review is not written from the point of view of a regular traveler booking through the hotel but rather as a Club Melia member. Pros: They gave us... More 

Was this review helpful? Yes 2
Medina, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff was fantastic! The service was above and beyond! I will definitely visit you again. It was a much better experience than the other all-inclusives I have stayed at in the past (Riu). Also, the food was awesome.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
Cleveland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I traveled to Cancun and stayed in this beautiful resort during the week of 4/13. We do quite a lot of traveling and this vacation, by far, was the best one we have taken. The resort was clean, the food was amazing, and the nightly entertainment was, for lack of a better word, entertaining. What made the... More 

Was this review helpful? Yes 3
Broomfield, Colorado, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the coolest vacation spot we could have gone to. Everything was so luxurious and clean. The interior of the hotel was just incredible, each one of the 5 "pyramid" buildings of the resort are unique and apprealing. The property is right next to just beach, so its easy to grab a drink from the outdoor bars and be... More 

Was this review helpful? Yes 4
Sligo, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

My husband and just got back from our yearly vacation to Cancun Mexico. We stayed at the Paradisus all inclusive resort. It was wonderful except for no nightly entertainment and you had to pay extra to get the "royal service" , which I didn't know about until after we were checked in. We went to the COCO Bar everynight and... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful place, outstanding service, great area. Can't speak highly enough about the hard working, wonderful staff at the Paradisus. Bathroom were luxurious. Great beach and towel service. Large beautiful pools although too deep and over my head except right at the stairs or the kids area. Restaurants had many exotic food choices but limited in the everyday foods. You could... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Labrador City, NL
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I just arrived home from a week all inclusive at Paradisus Cancun. It's a shame to have to give this very beautiful resort such a low rating but we had a tremendous amount of service issues during our stay. Without going into too much detail I will say that I honesty do not know why the concierge... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Pool bar(4)
  • Very nice(3)
  • Ocean views(3)
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