We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paradisus Cancun

#16 of 178 Hotels in Cancun
Certificate of Excellence
Hotel website
Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Special Offer
Up to 40% discount
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Paradisus Cancun
Professional photos View all
Browse nearby
Paradisus Cancun
Add Photo

4,383 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    2,743
    1,068
    391
    98
    83
See reviews for
1,471
1,683
49
223
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,084)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (4383)
  • Mar-May only
    (1414)
  • Jun-Aug only
    (1094)
  • Sep-Nov only
    (826)
  • Dec-Feb only
    (1049)
All months
Miami, Florida
Level Contributor
8 reviews
8 hotel reviews
3 of 5 stars Reviewed today NEW

After visiting Cancun several times before and loving it, my husband and I did good amount of homework before deciding where to bring the kids ( ages 2 & 5) for the week, being we usually go to the Bahamas, or cruises and thought we would chose this place so our kids can get a view of Mexican culture etc..... More 

Was this review helpful? Yes
Dallas, Texas
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

Great hotel and staff. The beach is extensive. Only negative was the seaweed from a recent tropical storm. Easy to make restaurant reservations. Hotel is spread out with a smaller building (# 1 Club Melia and # 5 Royal Service on each end and a larger # 2, 3 1nd 4 in one building in middle. Most of the restaurants... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

Love the place, the service and the atmosphere. Special huge shout out and thanks to Argenis and Luis at the Red Lounge Bar who then moved to the Avenue Bar on Monday June 29th. By far best bartenders and servers I have seen. Thank you all for making the visit such a great time.

Was this review helpful? Yes
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Before you book please read this. My family and I visit Cancun 1-2 times per year and regularly stay at all inclusive resorts. This was the worst one we have been to yet. This is a nickel and dime resort. The very basics were covered but that was it. The bars were barely ever open for drinks. The liquor was... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed yesterday NEW

From the moment you enter the lobby, the atrium is just breathtaking and inviting to sit down and have a drink at the bar. Rogelio is a fun and creative mixologist who can whip up anything you name or make you a special cocktail Oscar helps out and can make a mean Caiparoski! They both added to our happy hour... More 

Was this review helpful? Yes
Baytown, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

Had dinner at Bana, one of the many hotel restaurants. Our server, Erik, was wonderful, making sure each one of us in our party had an enjoyable dinner experience. Erik noticed I had not eaten my sushi (I really am not a fan of sushi), asked me what I might like, and brought me a delicious meal that was not... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Hotel was beautiful. Rooms were clean. No furniture on balcony disappointing. Food was good. Lots of options. Beach was very nice. Beautiful turquoise blue water. But a bit rough. Location good. I would go there again. Wish there was more entertainment at the hotel. Like a show of support for me kind.

Was this review helpful? Yes
Cincinnati, Ohio
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Just returned from a four night stay at this resort. The rooms were very nice and the hotel in excellent condition. I loved how each floor had a different aromatherapy scent. Upon arrival we upgraded to Royal Service and were in pyramid 5 which was nice and quiet compared to the others. The food was just okay BUT the buffet... More 

Was this review helpful? Yes 1
Melbourne
1 review
4 of 5 stars Reviewed yesterday NEW

Excellent service and food, you would really enjoy your time, great variety of cuisine, make sure your butler make the reservation the same day you arrive, same thing with Bali beds. Butlers work really hard to make your stay the best of your time, even tips are included, be prepared to give some, they really deserve it. The beach is... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Manchester, Tennessee
5 of 5 stars Reviewed 2 days ago NEW

The staff was fabulous. The resort was beautiful. The food was amazing. The views from the room and the restaurants were stunning as well. I do not normally write reviews for anything, but I had such a wonderful time that I felt compelled to do so.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

3,681 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3389)
Viewed
Pool/beach area (769)
Viewed
View from room (221)
Viewed
Hotel & grounds (799)
Viewed
Dining (356)
Viewed
Business center/function rooms (9)
Viewed
Family/play areas (74)
Viewed
Room/suite (342)
Viewed
Bathroom (44)
Viewed
0:30
Videos (6)
Viewed
Other (769)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (226)
Viewed
Amenities (39)
Viewed
Beach (10)
Viewed
Deluxe Ocean View Room (26)
Viewed
Ocean View One Bedroom Suite (22)
Viewed
Pools (25)
Viewed
Red Level Deluxe Ocean View (21)
Viewed
Restaurants and Bars (11)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
Room/suite (8)
Viewed
Dining (12)
Viewed
Hotel & grounds (19)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (6)
Viewed
Bathroom (1)
Viewed
Other (18)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay