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Paradisus Cancun

#16 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Paradisus Cancun
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Paradisus Cancun
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4,601 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 5 days and each day was better than the day before. Because they overbooked our room they upgraded us at NO EXTRA CHARGE to Royal Service. We were given full access to all amenities, including adult only location and pool, butler service and concierge. The hotel is great, very clean and well maintained. On site entertainment... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Not too many hotels have this great service. Nightly show was great. Food was great, bartenders were great. This was money well spent. Pros Location, service, shows, nightlife Cons not the whole hotel interior is air conditioned Wifi sucks Some rooms are a far walk from pool and beach

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went here for our 2 year anniversary and everything was great!! We had an amazing time apart from the seaweed problem plus I also wish the pool water was colder since it was always really warm . We stayed at The Royal Service which was very fancy and always smelled great. Marcos was the best waiter at Naos as... More 

Was this review helpful? Yes 1
Glastonbury, Connecticut, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel is beautiful, clean, classy, and fun! The heart of this place is no doubt the staff. The people are constantly working and couldn't seem to be happier to be doing it. They certainly appreciate the tips as their salaries are meager; but NEVER did we feel that they lingered or begged for a tip, which says a lot about... More 

Was this review helpful? Yes 4
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having a great stay so far, all concerns that we had beforehand were unfounded. Planning is everything look at reviews and act on the sensible ones , try to book in advance for evening meals or ASAP as it is a busy resort for fine dinning restaurants , Staff have been friendly and responsive to all our needs. Place is... More 

Was this review helpful? Yes 3
Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

Poor! Dirty room, very old, bad food quality, VERY BAD SERVICE, very rude staff. Not friendly with strollers or wheel chairs. Not a five star hotel like they say. Not worth to pay, there are much more better hotels in Cancun for the price. Have to fight to get something even that its all inclusive. Good quality of alcohol.

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A beautiful but very large hotel directly on the beach. There was a mix up when we first got there but the staff was amazing Maury Sanchez, who sorted everything out and we was up graded to Royal Service. Amazing adult pool, fantastic food with lots of restaurants to choose from. The only down side was the sunbeds at the... More 

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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Like many people, I always look at reviews before booking my holiday, even if there are only a small amount if negatives I will read them. I can honestly say however there is no need to be concerned about the negatives for Paradisus as it is just an incredible hotel. We stayed last year, and for the first time I... More 

Was this review helpful? Yes 5
Hazlet, New Jersey
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visitited july 15-22 and had family concierge which is well worth the money. Our mayordomo Ramon was FANTASTICO! He made the kids feel so welcome and special the minute we arrived and checked in. He made sure they had a surprise everyday waiting for them. He is so friendly and is very good at his job. All we had to... More 

Was this review helpful? Yes 4
Hoover, Alabama
1 review
5 of 5 stars Reviewed 5 days ago NEW

GREAT PLACE-Maybe best value out there... Family of four (kids 9 & 7) had great 7 day stay at this resort. There was plenty of food and a great variety of restaurants. All servers were fantastic and made us feel special. Pool was great; service at pool was excellent (Asuncion was a very special lady and was great)..beach was solid;... More 

Was this review helpful? Yes 1
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