My wife and I had our best vacation yet at the Gran Melia. We stayed Red Level All Inclusive and eveything was first class. Every employee was extremely friendly and were very happy to answer any questions that we had. Service in all areas was top shelf. The private pool area was not crowded which made "poolside" very relaxing. Other... More

We stayed here for six nights for our anniversary and it was a great experience from check in to check out. Even though we lack in Spanish the staff was very patient and courteous. We had a little bathtub problem on our 4th night and the repairman was there within 10 minutes and made it brand new. The ambience of... More

We had a lovely time because after all, it is Cancun. However, this property has a lot of things that are "not included," even though we paid for the all-inclusive package. Also, we had to tell the waiter our room number and sign for every single thing....each drink, each meal, etc....it was a pain in the butt. In addition, there... More

On our last night in Cancun my fiance and i visited the property for some drinks and food. This place is the best in Cancun. The Staff were extremly polite ***** THE SERVICE IMPECCABLE. IT WAS TOTALY HIGH CLASS. We got to eat and drink and have lots of fun. I WILL BE BACK FOR SURE...... http://new.me-cancun.com/?gclid=CN3Z-JPSkrACFQiynQodyxCkoQ

I came here for New Years with my parents and my boyfriend. Although we were on the basic level, the service was impeccable. The staff was always extremely polite and the rooms were very clean. I loved the fact that every room had a private balcony with perfect views of either the lagoon or ocean (my room faced the ocean.)... More

I have traveled to many locations as you can see on my profile and my review history. I have been to Cancun 14 times. I have always admired this hotel from the outside. I have stayed at the Marriot Casamagna and the JW Marriot properties next door. I have stayed at the Hilton which is now an Iberostar property. I... More

My husband and I just returned from a week long stay at the Gran Melia in Cancun in the Red Level - I have to say that it was worth every penny for the upgrade! We didn't go the all inclusive route and were VERY happy that we decided to splurge for the Red Level on the European Plan. I... More

Positives: Beautiful lobby. Smells fantastic. Pictures don't do it justice. Real ivy hanging from pyramids evoking a tropical rainforest and fresh clean air without being stuffy. Quick private check-in with no timeshare hassles. Beautifully kept and maintained grounds. Someone was always cleaning. Pristine marble and travertine floors. Lovely view. Modern and clean rooms with comfortable bed. Large rain shower bathroom.... More

Gran Melia over-charged us for a late check out. I called them twice from the US and they promised to refund it, which they never did. They also charged us for a friend's payment mistakenly. Be careful about your bills.