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Gran Melia Cancun


Hotel class 4.0 of 5
Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico

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Best fare found from Los Angeles to Cancun: $311

Reviews you can trust

Reviews at a glance
  • Ocean views(55)
  • Royal service(49)
  • Time share(48)
  • Pool area(46)
  • Very nice(46)
  • Breakfast buffet(42)
  • Vacation Club(23)
  • Star hotel(17)
  • Lagoon view room(16)
  • Friendly and helpful(15)
Show reviews by trip type and rating
  • All reviews (990)
  • Business reviews (34)
  • Couples reviews (317)
  • Family reviews (157)
  • Friends getaway reviews (81)
  • Solo travel reviews (19)
70% of travelers recommend
3.5 of 5 stars 990 reviews
  • Excellent
    388
  • Very good
    281
  • Average
    118
  • Poor
    110
  • Terrible
    93
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[ Date ] [ Rating ]
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2 of 5 stars
Rozangelrose   1 contribution
Perth, Australia
Sep 1, 2010 | Trip type: Couples New

I stayed for 7 nights here with my daughter we booked it all inclusive from bookit.com ..the rooms where clean, SERVICED EACH DAY HOTEL FRIENDLY STAFF HELPFUL we had the lagoon view, aircon, though dont have the water from mini bars AS IS au$6 for a 150ml size ..u are given one bttle a day though, we needed heaps more... more

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2 of 5 stars
richardgronow   1 contribution
McHenry, Illinois
Aug 31, 2010 | Trip type: Couples New

Well we had a mix up on arrival dates and ended paying for another night even though when we did check in, the requested room through Apple Vacations was not avaible and was given a different room. (seems they got paid twice for my room on one day). We had bugs in our room, they seem to come out after... more

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1 of 5 stars
PlanoSpud   1 contribution
Plano
Aug 26, 2010 | Trip type: Couples
1
person found this review helpful

My husband and I booked and paid for this hotel through Expedia but once we arrived, we were immediately ushered into the Business Office and subsequently told they had no more rooms even though we had a reservation. They said they could put us up at their sister hotel, ME Melia, down the road and we would get a comparable... more

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5 of 5 stars
BlondeSB6   1 contribution
Tampa, Florida
Aug 25, 2010 | Trip type: Family
1
person found this review helpful

First of all, I don't understand what all of these negative reviews are about. I stayed there with my family of 10. We had a wonderful time. My Aunt had a room where the air conditioner wasn't strong but they switched her out rather quickly. My room was freezing the whole time I was there. I had no problem with... more

Management response from
Maury Sanchez, Quality Department

Dear Ms, We feel very greatful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations is our principal goal. It is so comforting know that all our effort was well worth it. The facilities and services provided were essential to make for this vacations a wonderful moment, but the most important were...

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4 of 5 stars
Beachnswim   1 contribution
Aug 24, 2010
1
person found this review helpful

Awesome hotel at a glance. First few things I have noticed in other reviews is funny because your rooms do "flood" when it rains and they rip you off with the all inclusive.. The lobby is amazing and I can stand the heat because of the plants but COME ON YOU NEED A/C IN THE BUFFET........ One morning we couldn't... more

Management response from
Maury Sanchez, Quality Department

Dear Ms. or Mr. We are aware that because of this season is much hotter than other months, and for this reason our Buffet Restaurant feels this way. We do have Air Conditioning in our restaurants, and we are working so we can offer a cooler weather at Quetzal Restaurant during summer. We are very sorry that you experimented bug...

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5 of 5 stars
flavimeneses   1 contribution
Sao Paulo, Brazil
Aug 24, 2010 | Trip type: Couples
1
person found this review helpful

I've been there for my honeymoon and I really enjoy! The room was peerfect and the hotel too. more

Management response from
Maury Sanchez, Quality Department

Dear Mrs. Receive greetings and congrats from Gran Melia Cancun. It was a pleasure been your host in this important event. We all work together to offered you and your husband a lovely and unforgettable stay. We hope you give us an opportunity to be at your service in the near future, Sincerely Quality Department

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4 of 5 stars
CaseyK1336   1 contribution
Horseheads, New York
Aug 23, 2010 | Trip type: Family
1
person found this review helpful

The Gran Melia was a beautiful hotel and very clean. Most of the staff was friendly, enjoyed a couple of the bartenders who were extremely friendly and funny. The air conditioning was absolutely horrible!!!!!!!!!!! The restaurant where the buffet is was so hot, sat eating breakfast with sweat dripping down our faces. The atrium was also extremely hot along with... more

Management response from
Maury Sanchez, Quality Department

Dear Ms. or Mr. First of all we want to apologize for the incident with the hot water; our maintanance department was following this situation, but it took more than expected. We are glad that we could help you and give a solution as soon you asked to our front desk supervisor; we are always willing to help. About the...

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4 of 5 stars
decatur2712   1 contribution
Somers, New York
Aug 19, 2010 | Trip type: Family
2
people found this review helpful

I recently returned from a six night stay at the Gran Melia, having booked an all inclusive, red level stay. There were five of us: my wife, our three teenage children, and myself in two ocean view rooms. Our experience was very positive and I would recommend the hotel. My goal on this family vacation was to relax, have quiet... more

Management response from
Maury Sanchez, Quality Department

Dear Ms. or Mr. We are very pleased of being part of this wonderful experience and for fulfill your and your family expectations. As you could percive, Gran Melia Cancun is commitment with all our guests, that is why we provide friendly acommodations and quality service. It is magnificent that you had the opportunity of know our exclusive Red Level,...

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4 of 5 stars
beachloversnj   1 contribution
East Brunswick, New Jersey
Aug 16, 2010 | Trip type: Couples
1
person found this review helpful

My husband and I recently stayed five nights in the Red Level section of the Gran Melia. This is our second visit to the hotel and, once again, our overall impression was very favorable. We had an oceanview room with a great view; unlike other reviewers' experience, our room was very cool and comfortable throughout our stay. As with any... more

Management response from
Luis Ramírez, Quality Department

Dear Ms. We want to express our gratitude for your kind preference. It was a pleasure for us having you and your husband once again in our beautiful resort. We are very pleased for being part of this wonderful experience and we will be waiting for both of you with open arms and willing to offer an excellent service like...

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5 of 5 stars
tripper4ever   2 contributions
New York
Aug 16, 2010 | Trip type: Family

We enjoyed 6 days with this chains (Sol Melia, Espana) best service offerings. All inclusive stay called "All-for-You" or the Servico Real (Royal Service) had fabulous food in 5 restaurants, private pool area, beach area, butler service, private lounge area with all you can drink!!! (some great choice alcohols included). There was live music @night in the central bar/lounge. Access... more

Management response from
Luis Ramírez, Quality Department

Dear Ms, We feel very proud for have fulfilled all your expectations during your recent trip to The Caribbean and for giving us the opportunity of being part of this experience, We appreciate your nice comments that give us the opportunity to know that all our effort was well worth it. Our goal is having satisfied guests, and we will...

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Gran Melia Cancun Also Known As

  • Cancun Gran Melia
  • Grand Melia Cancun
  • Gran Melia
  • Melia Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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