Checked in on Dec. 27th and was fairly pleased with look/feel of the hotel lobby, pool area, rooms, etc. However, we quickly realized there was no access to the beach due to government construction taking place involving complete reconstruction of the beach due to a recent hurricane. On Day 2 of our trip after seeing & hearing non-stop bulldozers on... more

We were only at this hotel for one night, but were constantly asked to see a presentation on a vacation timeshare. It got to the point where I had to find another way out of the hotel so I could avoid the front lobby. I don't know if they were doing this only to hotwire customers or what but it... more

Chose the Gran Melia based solely on price and location for an overnight stay while waiting for a connecting flight and was very pleasantly surprised! It is a beautiful place! First off, the 1980s Mayan Pyramid architecture is quirky and the hotel is really a collection of 5 connected pyramids so it risks bordering on tacky. Gran Melia, though, has... more

Just this evening, my family of 4 returned from our stay at the Gran Melia from 12/22-12/28. We did not do any of the meal plans nor are we big spenders by any means, but the price compared to other travel/hotel packages in the same vicinity for the same week seemed reasonable. Upon arriving at the hotel without incident, we... more

I am an occasional visitor of an online travel auction of nicer vacation packages. I purchased a package for the Gran Melia Cancun that included 4 nights in a Royal Junior Suite with 25 minute couples spa treatments and hydrotherapy, ground transportaion from the airport, free breakfast every day, and a fruit basket upon arrival for $700 (not including airfare).... more

This trip to the Grand Melia was very disappointing. The time-share personal are relentess and will do anything to get you to come to one of their presentations.Beware and try to stay away from them. The rooms are getting very tired looking. The hotel was leaking all over and they put towels and rags on the floors all over the... more

This is the first time I stayed in a Melia chain of hotels and I must say their accomodations were superb. From the staff to the rooms to the entire resort everything was up to par. First the staf, all were courteous, friendly and honest. I say honest because I lost a diamond bracelet and one of the staff members... more

We are members of the Melia Vacation Club and stayed at Gran Melia Cancun for the first time in november. We had an oceanview suite with three terraces. It was beautiful!! The staff were very friendly and helpful.....no problems there. We like to eat and drink alcohol, but opted NOT to do the all inclusive....which we always do. We wanted... more

We stayed at the Royal Solaris before coming to this hotel for a few days. While the rooms were beautiful with marble floors, full kitchen etc... the hotel seemed very overpriced. The pool was always dirty and I found a roach in my room. The all inclusive price was over the top and excluded a lot of items from the... more