I want to be very short hotel it's self amazing!!!! staff was the worst ever ..from front desk to a manger so called edwardo worst customer services..i will never stay at this hotel ... people there is soooo many other hotel in cancun the closer you get to the center the better gran melia is 10 min bus ride to... More

Main pyramide best for those who do not want to walk a lot! Beach wavy, but we loved it..water warm..pool cool and deep in most parts, except close to bar! All Inclusive very good..choices abound. Safe..we went to other beaches by bus, and to Isla Muheres by ferry..great. More

In 10 years of traveling, I have never received such poor treatment from staff resort. They made a mistake by assuming we were covered by our "all inclusive" and told us to "go ahead and eat at the Quetzal for free". Upon our departure, they realized that they "should have charged us for the meal" and instead of being nice... More

After almost 12 hours in transit from Seattle and arriving at the resort very late, we checked into our not-unexpected lower floor, backside 3-room suite without unpacking. Check-in was very fast . . . at 10PM! The next morning, we quickly went to the service desk of Club Melia in Pyramid 1 (of 5 at this resort) to seek a... More

We have been coming to this hotel for the last 5 years. The beach is amazing the hotel is of great quality. The only parts I do not like are the check in and out process can be quite lenghty. Once you are there though you will love it. They have 4 restaurants for dinner options and have a great... More

Like others before us, we had to become a little annoyed and boistrious before receiving a decent room. That out of the way, we were here to vacation for ten glorious days and glorious days they were! We went with the meal plan and in the 10 days never tired of the food! It was delicious from the buffets to... More

I spent 7 days at the Gran Melia Cancun for my birthday (4/21 – 4/28) with 3 other friends. The resort is conveniently located on the Kukulcan Blvd strip that's accessible by the bus and super easy! The resort is breathtaking, replicating the Mayan temples and 1 side faces the bay, the other side - the beach. It's a resort,... More

It was a good thing I read the previous reviews, so I knew what to expect. As we were on a tight budget, I had to concede my "Adults only" resorts for the Gran Melia, which says it's a 5 start hotel. Right... No, it's not. During this vacation, we could afford a standard room - which they call "Deluxe".... More

I'm sitting in my hotel room now, about to check out in a few hours, and I just couldn't wait to write a review for this hotel. I stayed in the Red Level for five days with a friend and we were both pleasantly surprised. Every single expectation was far exceeded. I usually like to switch up hotels when I... More