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Mallorca Hotel & Suites

3.0 of 5 Street Gladiolas Lote 11 Block. 16 SB. 22 | Entre Avenida Yaxchilan, Cancun, Mexico
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Certificate of Excellence 2014
Mallorca Hotel & Suites
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Mallorca Hotel & Suites
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101 reviews from our community

Traveler rating
    65
    25
    8
    1
    2
See reviews for
15
48
6
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (24)
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    (33)
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2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in this hotel between Christmas and New Years, we had 3 rooms and stayed with our whole family. Our room was clean and beautiful, and the people who worked at the hotel were some of the nicest most helpful people we have met! There is a small coffee shop in the lobby which we visited every day and... More 

Was this review helpful? Yes
Jorge Miguel R, Gerente at Mallorca Hotel & Suites, responded to this review
Google Translation

Familia Hatfield: Queremos agradecerles mucho lo bien de sus comentarios, eso nos motiva día a día a dar lo mejor... More 

Long Beach, CA
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room we had at the Mallorca was very spacious, clean and well maintained. It had the best WiFi of any hotel I have ever stayed at. But there were a few negatives as well. It is located on a very small, one way street and taxi drivers can’t seem to find it. Maybe this is why some consider it... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

It's location puts you 100 feet away from a gathering place with small performances, play areas for kids (including bouncy castle, 20 electric cars they can drive, carousel, etc) and some of the best food in cancun. Truly local food. And cheap compared to anywhere else you will eat here. Grilled sandwhiches (tortas) for 1usd. 5 tacos for 1.50usd. Full... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear lolernie: We feel very fortune to have such wonderful comments like yours, thank you for had choosen us as your best choise during your vacations. Also, it is a pleasure to tell you about our new coffe area in the hotel... we have lots of different tipe of coffe and also cakes!! Hope to have you back soon. Best... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 15, 2014

Walked to the hotel from the ADO bus station and almost missed it because the building looked too new. Staff are super friendly and helpful - gave us lots of suggestions on where to eat and what to do. Room was very clean and well maintained. It also opened up into a central courtyard which would have been awesome to... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear Tyler Y: Thank you so much for all your good comments about our rooms and services. Everyday we give our best to all of our guests. Sorry about the tv problems you may had in the room, we will try to make the signal better the next time. Hope to have you back soon. Best Regards. More 

Fairbanks, Alaska
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2014

My son and I just returned from a week in Cancun in this delightful little hotel. It had everything we appreciate in a place to stay. Clean, A/C that worked, Quiet, Nice people, Efficient.....and a MOST WONDERFUL LOCATION WITHOUT LOTS OF CRAZY TOURISTS. We loved the plaza/park that we shared with FRIENDLY local people nightly. We liked that it was... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear Gus826: First we want to say thank you for have visited us and for all your wonderful comments. It was a pleasure for us to have had you here with us. We hope to have you back soon, in order to show you our new coffe station.. we have lots of different types of coffe and cakes! Best Regards. More 

Stockholm, Sweden
Top Contributor
63 reviews 63 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 5, 2014

We arrived in the afternoon, very jetlagged and super tired and they handled the check-in quickly. The room we got was incredibly beautifully decorated. Complimentary water battles in the room (yeyy after a 12 hour flight!). Two huge and very comfortable beds. Outside the window is a school but it doesn't bother at all - on the contrary, because it... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear Ninuzza: Thank you for have visited us, I'm glad to tell you that now we offer the coffe service at our hotel too... with different tipe of coffe and also cakes! Hope to have you back soon. Best regards. More 

Prague
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 1, 2014

Exactly a year ago me and my husband went to Mexico to warm up, before long winter. We didn't want to stay in commercial hotels in Cancun beach. Therefore we stayed first few nights down town Cancun. The owner was already waiting for us in front of the hotel,when we arrived. The room was clean, big, everything was excellent! The... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear marketa313: Thank you so much for all your possitive comments, we are so happy for have been your best option to stay in Cancún. Everyone in the hotel try always to give their best everyday to all our costumers. Also, it is a pleasure to tell you our good news... Now we have a new coffe station in the... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 19, 2014

We stayed here for two nights and the room we given was a disgrace. The room stank of damp, the beds were actually damp due to the excess moisture in the room. The hot water in the shower was intermittent. The room was described as a suite; that's was a complete joke. There was a fridge and a sink in... More 

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear Hayden P: Thank you for have visited us, everyday we try our best to improve our atention and services. We apologize about all the stuff you have had to deal, and also thank you for letting us now about this so we could fix it for our next guest. Best Regards. More 

Melbourne, Australia
Top Contributor
84 reviews 84 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 21, 2014

We chose Mallorca Hotel as it was walking distance to the major bus stop in Cancun. The room had all we needed including a small fridge and more importantly, the room was clean. The service from the front desk was fantastic. He spoke English and was able to point out a few good eating spots for us. Nearby, was a... More 

Was this review helpful? Yes 2
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated Aron P We are very thankful with you for letting us know your opinion about our hotel rooms and services. We hope to have you back soon in order to suggest you new attractive restaurants and recreation centers in Cancun. Thank you for have visited us. Regards Jorge Miguel R More 

Kuala Lumpur, Malaysia
Top Contributor
82 reviews 82 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 16, 2014

Our first stay at the beginning of our holiday was fabulous, just as all the reviews say. Clean, big room and super friendly staff. Our second, at the end of our holiday, was very different. The quality of an establishment is not just about how to get things right but how to deal with them when they go wrong and... More 

Was this review helpful? Yes 2
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated GlobeSupernova: Thank you for have visited us, we apologise for all the inconvenience you've had, we are very sorry. In our hotel, we always do our best effort in order to all our guests to be have a very good vacation time. By the way, we found your glasses in your room after you left the hotel, we were... More 

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Additional Information about Mallorca Hotel & Suites

Address: Street Gladiolas Lote 11 Block. 16 SB. 22 | Entre Avenida Yaxchilan, Cancun, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mallorca Hotel & Suites 3*
Number of rooms: 12
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Hotel Style:
#16 Best Value Hotel in Cancun

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