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Mallorca Hotel & Suites

3.0 of 5 Street Gladiolas Lote 11 Block. 16 SB. 22 | Entre Avenida Yaxchilan, Cancun, Mexico
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MXN800 (MXN)
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Certificate of Excellence 2014
Mallorca Hotel & Suites
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Mallorca Hotel & Suites
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92 reviews from our community

Traveler rating
    60
    23
    6
    1
    2
See reviews for
14
44
6
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here for two nights and the room we given was a disgrace. The room stank of damp, the beds were actually damp due to the excess moisture in the room. The hot water in the shower was intermittent. The room was described as a suite; that's was a complete joke. There was a fridge and a sink in... More

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Melbourne, Australia
Top Contributor
66 reviews 66 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 21, 2014

We chose Mallorca Hotel as it was walking distance to the major bus stop in Cancun. The room had all we needed including a small fridge and more importantly, the room was clean. The service from the front desk was fantastic. He spoke English and was able to point out a few good eating spots for us. Nearby, was a... More

Was this review helpful? Yes 2
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated Aron P We are very thankful with you for letting us know your opinion about our hotel rooms and services. We hope to have you back soon in order to suggest you new attractive restaurants and recreation centers in Cancun. Thank you for have visited us. Regards Jorge Miguel R More

Kuala Lumpur, Malaysia
Top Contributor
82 reviews 82 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 16, 2014

Our first stay at the beginning of our holiday was fabulous, just as all the reviews say. Clean, big room and super friendly staff. Our second, at the end of our holiday, was very different. The quality of an establishment is not just about how to get things right but how to deal with them when they go wrong and... More

Was this review helpful? Yes 2
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated GlobeSupernova: Thank you for have visited us, we apologise for all the inconvenience you've had, we are very sorry. In our hotel, we always do our best effort in order to all our guests to be have a very good vacation time. By the way, we found your glasses in your room after you left the hotel, we were... More

israel
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

we stay for 2 nights, nice hotel, good stuff, there is no coffee machine, there were two hurricanes in Mexico in those days and there was a lot of rain .in the evening the area is very quite and there is nothing to do

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jorge Miguel R, Director de Recepción at Mallorca Hotel & Suites, responded to this review

Estimated We are very thankful with you for letting us know your opinion about our hotel rooms and services. Indeed we strive to maintain a personal attention to all our customers. We have one coffee machine at the front desk and also if you ask for one, we'll take it to your room for you to be more comfortable. We... More

Bonn
2 reviews
4 of 5 stars Reviewed August 13, 2014

If you are looking for a comfortable, clean hotel outside of the zona hotelera in central Cancun, this is a very good choice. The staff is very friendly. Excellent restaurants nearby, market places within walking distance. Very good value for the price (the Suite was worth the higher price). Most of the rooms require climbing stairs and there is no... More

Review collected in partnership with this hotel

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Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated B0nnSai: We are very thankful with you for letting us know your opinion about our hotel rooms and services. We hope to have you back soon in order to suggest you new attractive restaurants and recreation centers in Cancun. Thank you for have visited us. Best regards Jorge Miguel R More

Berkeley, California
1 review
4 of 5 stars Reviewed August 9, 2014

This is a sweet little place. Room was clean, lovely and spacious. Air conditioning worked well and can open windows for real ventilation. Staff was nice but only a couple of them spoke English. Located away from commercial hotel district so it requires cab or bus to go to that area and tour bus company had difficult time picking me... More

Review collected in partnership with this hotel

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Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated 1wadventure Thank you so much for letting us know your opinion about our hotel rooms and services, we apologise about the noise of the park but as you know, our hotel is situated in cancun's heart and there is no way of get away from all the activities that are offered in the central park. We hope to have... More

San Antonio, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 9, 2014

As stated in most of the previous reviews this hotel is welcoming, clean and new. The owner and staff could not have been nicer. Although there is no pool or restaurant everything else about this hotel is almost perfect. We stayed for 3 nights and took excursions daily. Each day when we got back to the hotel we were welcomed... More

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Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated ernest g We are very thankful with you for letting us know your opinion. Thank you for have visited us. Regards Jorge Miguel R More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014 via mobile

It was the hotel we need for the last two days. It located in nice place and close to everything. Its calm clean and the staff were kind.. we recomend it as a station day before the flight or even to stay in first night in cancun

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated Shafik D Thank your great opinions about our hotel and services, also thank you for have visited us. Regards Jorge Miguel R More

1 review
5 of 5 stars Reviewed August 8, 2014

If you are in town for business or just to spend the night between two flights, this well-kept and centrally located hotel should be your choice! Spacy rooms in a new building on the city's main square, and walking distance from the ADO bus station.

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Estimated ViktorMH Thank you for have visited us. Regards Jorge Miguel R More

New Mexico
1 review
5 of 5 stars Reviewed July 29, 2014

My friends and i were there for 7 days great service very clean hotel will defenetly recomend this hotel. we felt really safe in this area of cancun will defenetly go back next year... the service was great te rooms super clean and management was very helpfull we did alot of tours they recomend and they were great!!

Was this review helpful? Yes
Jorge Miguel R, Director General at Mallorca Hotel & Suites, responded to this review

Dear Minerva P: We are very thankful with you for have visited us and your for letting us know your opinion about our hotel rooms and services. It makes us so happy that you have had such a good time with us, because one of our first goals are that your vacations becomes to the most amazing experience during your... More

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Additional Information about Mallorca Hotel & Suites

Address: Street Gladiolas Lote 11 Block. 16 SB. 22 | Entre Avenida Yaxchilan, Cancun, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mallorca Hotel & Suites 3*
Number of rooms: 12
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