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Hotel Xbalamque Resort & Spa

3.0 of 5 Av. Yaxchilan No. 31, Cancun 77500, Mexico
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Hotel Xbalamque Resort & Spa
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Hotel Xbalamque Resort & Spa
Hotel Xbalamque Resort & Spa
Hotel Xbalamque Resort & Spa
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213 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

First of all, when I got there, it was easy to find. The check in personel were very kindful at all times, but always that I asked them a favor, they wrote it on a piece of paper, and never fixed the problems, WiFi wasn't working properly on the third floor, the breakfast is one of the worst I have... More 

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Dublin, Ireland
Top Contributor
357 reviews 357 reviews
64 hotel reviews
224 helpful votes 224 helpful votes
2 of 5 stars Reviewed 1 week ago

Low price, low quality; a bit of a shamble of a place in all honesty. When I checked in I was taken to my room by a Bellhop...the room was very warm (the AC had been switched off and windows left open) and a few of mosquitos were holding court. Annoying. A few moments after the Bellhop left I discovered... More 

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Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a 'King Suite'. The room has no view, windows looks out to another wall of the building where A/C units are located, literally 5 foot from the windows. 1) the room overall: Damp and smelly. Noisy environment, you can hear people talk in the lobby. and the hotel was not busy at all. So I don't Imagine how... More 

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Vancouver, British Columbia, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cleaning would improve many thingsI read a couple of the reviews and thought...well its kinda true ...but i can forgive minor issues...my original booking was messed up by the booking agent...Xbalanque held a spot for me over xmas and new years...they had no space over new years but when it came up offered it to me right away..the hotel is... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 5 weeks ago

It was really noisy place, but we managed to sleep with earplugs. Everything was worn and dirty. There were used contact lenses and lots of hair on my bedside table. There was huge problems with wifi also. The stuff was rude, and didn´t bother to help us. In the first morning we didn´t realise that the breakfast was so limited.... More 

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18 reviews 18 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 18, 2014

Just returned from our trip...we had no problems at the hotel but its nothing special (I'm used to A.I's) the rooms are ok but no dressers our air worked great.. the location was close to everything....the ADO station was about 7 blocks away we got a breakfast included which was 3 pancakes and fruit, or toast and fruit plus tea/juice... More 

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3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2014

If you're looking for something else than the all inclusive-resorts in the hotel zone, this is the place to stay. It's situatied in downtown (el centro) surrounded by locals. Many good (and cheap) restaurants nearby. Grocery store a block away. 5-10min walk to bus, which goes to the hotel zone. The hotel has big clean rooms with aircondition. Wifi works,... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 2, 2014

The owners obviously paid more attention to the decor than to the quality of the rooms. We only had a sheet on the bed--no blankets, no extra pillows. There were only two bath towels. The light in the bathroom (over the shower) did not work. There was no soap. The flimsy door rattled constantly, which was worrisome since the push-button... More 

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15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 1, 2014

If you are looking for a great hotel in hold center of Cancun, (NOT ZONA HOTELERA), this is not a good place to stay! This hotel is really original in architecture but is not cleaning and is very noise! Staff is friendly and helpfull; Breakfast is really poor and bad; On the weekend they organize party and you will cannot... More 

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Brussels, Belgium
1 review
2 of 5 stars Reviewed November 24, 2014

The Hotel is fairly priced and the location is rather good. Some may enjoy the decioration too. What's way below any acceptable standard are rooms and noise. Rooms furniture is old and dusty, bedsheets don't look exactly clean. It doesn't smell good either, unless one likes mildew. Airconditioning is old and clunky, that level of noise is simply unsuitable for... More 

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Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
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Also Known As:
Xbalamque Hotel Cancun

139 photos of this hotel

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Room/suite (21)
Pool/beach area (8)
Bathroom (16)
Dining (1)
View from room (4)
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