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Hotel Xbalamque Resort & Spa

3.0 of 5 Av. Yaxchilan No. 31, Cancun 77500, Mexico
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Hotel Xbalamque Resort & Spa
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Hotel Xbalamque Resort & Spa
Hotel Xbalamque Resort & Spa
Hotel Xbalamque Resort & Spa
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205 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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13 reviews 13 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It was really noisy place, but we managed to sleep with earplugs. Everything was worn and dirty. There were used contact lenses and lots of hair on my bedside table. There was huge problems with wifi also. The stuff was rude, and didn´t bother to help us. In the first morning we didn´t realise that the breakfast was so limited.... More 

Was this review helpful? Yes 1
18 reviews 18 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from our trip...we had no problems at the hotel but its nothing special (I'm used to A.I's) the rooms are ok but no dressers our air worked great.. the location was close to everything....the ADO station was about 7 blocks away we got a breakfast included which was 3 pancakes and fruit, or toast and fruit plus tea/juice... More 

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3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you're looking for something else than the all inclusive-resorts in the hotel zone, this is the place to stay. It's situatied in downtown (el centro) surrounded by locals. Many good (and cheap) restaurants nearby. Grocery store a block away. 5-10min walk to bus, which goes to the hotel zone. The hotel has big clean rooms with aircondition. Wifi works,... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The owners obviously paid more attention to the decor than to the quality of the rooms. We only had a sheet on the bed--no blankets, no extra pillows. There were only two bath towels. The light in the bathroom (over the shower) did not work. There was no soap. The flimsy door rattled constantly, which was worrisome since the push-button... More 

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12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are looking for a great hotel in hold center of Cancun, (NOT ZONA HOTELERA), this is not a good place to stay! This hotel is really original in architecture but is not cleaning and is very noise! Staff is friendly and helpfull; Breakfast is really poor and bad; On the weekend they organize party and you will cannot... More 

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Brussels, Belgium
1 review
2 of 5 stars Reviewed 5 weeks ago

The Hotel is fairly priced and the location is rather good. Some may enjoy the decioration too. What's way below any acceptable standard are rooms and noise. Rooms furniture is old and dusty, bedsheets don't look exactly clean. It doesn't smell good either, unless one likes mildew. Airconditioning is old and clunky, that level of noise is simply unsuitable for... More 

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Top Contributor
1,594 reviews 1,594 reviews
64 hotel reviews
422 helpful votes 422 helpful votes
4 of 5 stars Reviewed November 15, 2014

An Australian cousin had a medical conference in Cancun's hotel zone. I hate inauthentic resorts so booked here. Great front desk staff but cannot say if they speak English as I don't speak English in Mexico. Nice pool area but small. Faux Maya decor to amuse, amaze or appall. Clean, walking distance to restaurants and ADO bus station, quiet. Possibly... More 

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Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 5, 2014

Firstly, this is not a resort or a spa. This is an amazingly-decorated, well-located hotel that mostly caters to Mexican tourists. If you don't want to be in a faceless hotel on the beach with white walls and garish bedding, this is the hotel for you. The rooms are basic- bathroom with toilet and shower (intermittent hot water), comfortable bed... More 

Was this review helpful? Yes 2
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 5, 2014

In Cancun you have 2 options: - an all inclusive hotel where you are going to stay during your entire vacation with the beach nearby - or you want to discover Mexico by yourself and get a conveniently located hotel Xbalamque is in the 2nd category, it is not a fancy hotel but it has what you need: a bed... More 

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Fort Worth, Texas
4 reviews 4 reviews
3 of 5 stars Reviewed September 15, 2014

Stayed here for 1 week on vacay...the exterior of the hotel is gorgeous, but the manager is rude. We were not given the remote to turn on the room fan, the water in the shower was cold and we were assigned the wrong room... Plus: Walking distance to Market 23 to buy souvenirs (cheaper here!)

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Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
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Also Known As:
Xbalamque Hotel Cancun

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