We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 175 Cancun hotels

Hotel Xbalamque Resort & Spa

3.0 of 5 Hotel   |   Av. Yaxchilan No. 31, Cancun 77500, Mexico
Hotel amenities
Save Saved
You added Hotel Xbalamque Resort & Spa to your Saves list
Hotel Xbalamque Resort & Spa
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
Ranked #112 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed 1 week ago
Kitam3 Eagan, Minnesota
Write a Review

163 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Eagan, Minnesota
Top Contributor
54 reviews 54 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

In March 2014 we again stayed at this hotel in downtown the first evening we arrived in Cancun. The location suites our needs for a variety of reasons; i.e., I prefer to stay in centro Cancun within walking distance to the market, restaurants, plaza and Scotia Bank, where we conduct business. Easy access to all without jumping into the rental... More

Was this review helpful? Yes
Puerto Vallarta, Mexico
20 reviews 20 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We picked this hotel for family coming to visit. The paintings and decor in the common areas and halls was amazing. The rooms were average; similar to a two star hotel. Restaurant food was good. There was salsa and bachata classes in same complex. Located near a plaza (just around the corner) that has many cheap, local restaurants and food... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed March 13, 2014

poor room. noisy air conditioner. rude service. i cannot imagine such a high reservation rate 70%. just forget this place in ur trip plan to cancun. you can find better place like international chain hotel. The local hotel in cancun is lier.

Was this review helpful? Yes 1
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2014

What you can expect at Hotel Xbalamque: - big rooms with dirty floors, beds and pillows were fine - broken aircondition but the AC is still working (incredible) - windows that you can not close - poor breakfast (fruit with no taste), milk, toast, butter and sweet jam (to sweet) - hidden spa - unfrendly receptionists - nice ambient with... More

Was this review helpful? Yes 1
Winnipeg, Canada
13 reviews 13 reviews
7 hotel reviews
4 of 5 stars Reviewed March 11, 2014 via mobile

Little dated but great value. 2 cool lounges open late with great food. Staff was very accommodating and helpful. English speaking and didn't make fun of my broken Spanish. Like the funky feel to it with a nice private pool area and patio. Lots of bars and nightlife in the area. Only downside is parking is tight with only a... More

Was this review helpful? Yes
Santa Fe, New Mexico
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed March 4, 2014

Best thing about the Xbalamque are the painted details of Maya ruins and ancient life that cover the walls of the lobby and stairwells! Pleasant staff and right around the corner from the La Habichuela restaurant--a real treat!

Was this review helpful? Yes
Windsor, Canada
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 1, 2014

We booked 3 nights at this hotel, but only ended up staying one. We had planned a tour packed vacation, not planning on being at the hotel much. I read the reviews, and thought I knew what to expect. We have stayed at boutique hotels in the past and have had very god experiences. This one was so-so. A combination... More

Was this review helpful? Yes
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

After a long time of research,which hotel to pick in Cancun, we decided to book one night in the Xbalamque. Instead of 1 night we stood 4. And the next time in Cancun, i will definetly stay here again. The rooms are spacious, spotless clean, all the staff is very friendly, helpfull and well looking after you. The hotel is... More

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed February 13, 2014

Rooms are big and spacious , but need to be fixed you can see and smell the mold we were on the 3rd floor but he had to moved down because air conditioning wasnt working, was imposible sleep like that as the room was so warm. Wifi was working perfect on the 3rd floor but when we moved tp the... More

Was this review helpful? Yes
San Antonio, Texas
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2014

I have stayed at this hotel 3 times and although it is dated and I noisy it is not bad for the price. On check in, look at room before accepting keys, rooms vary in size and some bathrooms really need mold removal from tiles above showers, all a/c units are old and loud but work. I slept much better... More

Was this review helpful? Yes

Been to Hotel Xbalamque Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Xbalamque Resort & Spa

Also Known As:
Xbalamque Hotel Cancun
Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#112 Spa Hotel in Cancun
#112 Business Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Agoda, Cheap Tickets, Travelocity, Booking.com, Expedia, HostelWorld, Tingo, Priceline, Hotels.com, Venere, HotelsClick, TripOnline SA, HostelBookers and Asiatravel.com Holdings so you can book your Hotel Xbalamque Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Xbalamque Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.