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Hotel Xbalamque Resort & Spa

Av. Yaxchilan No. 31, Cancun 77500, Mexico
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Hotel Xbalamque Resort & Spa
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Hotel Xbalamque Resort & Spa
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264 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hampton, Virginia
3 of 5 stars Reviewed 6 days ago NEW

This hotel was fine. Not as new as I'd like. The AC was LOUD! It is close to all the downtown nightlife. And when they say it's the street that never sleeps - believe them. We left at 5A to catch our flight and people were still in the bars partying. Very close to some good restaurants. There's an Italian... More 

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A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

we stay here for6 day and 3 of them the hotel didnt have WATER. They dont even have a backup plan for this situation and when you ask for money back they didnt do anything and the manager wasnt there. so we ask for a transfer and they did nothing. The big problem is that you have to paid in... More 

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Olten, Switzerland
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 31, 2015

This is a hotel and therefore higher standards apply. That said this place is good. Close to the ADO-Station (10min walk), restaurants, shops and buses to the Zona Hoteleria. Room (incl. bathroom) was clean. Sheds are changed every day. Plenty and hot water in the shower. Air-Con is a bit noisy. Wifi is fast and stable. Especially in the lobby.... More 

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Sacramento, California
2 reviews
3 of 5 stars Reviewed May 28, 2015

Lovely place the artwork was beautiful. The service was GREAT; however, the room was average and the AC worked but was loud (it was a window AC which only cooled that one room, not the bathroom or the vanity mirror area and it was HOT in Cancun. The TV was ancient and only one channel worked....not that we watched too... More 

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London, United Kingdom
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 27, 2015

This is a novelty type hotel and is located in the old town in Cancun. The room wasn't great and smelled a little bit of damp, the shower was hot but rather than being a tiled area was concrete with stones set into it which really hurt your feet meaning you had to wear flip flops in the shower, it... More 

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Worcester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 21, 2015

If you're looking for a cheap place to crash for a few nights, you could do a lot worse. The staff, though some speak very little English, were very helpful and we got by with the Spanish we knew! They were all very friendly too which we didn't find with everyone in Cancun! The actual decor though perhaps dated is... More 

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St. John's, Canada
1 review
5 of 5 stars Reviewed May 9, 2015

My husband and I are from Canada and stayed at the hotel for three nights in may 2015. The hotel is lovely, authentic Mexico. The rooms are clean and spacious. The décor throughout is unlike that you will see in any other hotel. From the lobby you walk to the restaurant where you get a free breakfast every day. The... More 

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Glasgow, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 15, 2015

Stayed here for a week in downtown Cancun and thoroughly enjoyed the King Suite, maybe bathroom could be improved. Decor was typical Mayan as we were hoping for. Included breakfast was good if minimal. We visited in February so had to pick your time to get the sun at the lovely pool - the waterfall feature was great. The evening... More 

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New Orleans, Louisiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 7, 2015

The lobby and hotel decor is very deceiving. The rooms were terrible. The air conditioning was so loud and old. It barely worked. I was afraid to use the shower so I chose not to. I basically passed out and left the next morning. The area is not attractive at all. I'm shocked that anyone could possibly give this hotel... More 

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Iowa
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 23, 2015

Initially they had misplaced our reservation, but were able to find it.The appearance of the outside of the hotel and it's lobby and hallway areas were really nice and had some very cool Mayan themed artwork. The room itself could use a little updating, but was still comfortable, clean, and fairly spacious. The pool area was pretty nice as well.... More 

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