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All 174 Cancun hotels

Hotel Xbalamque Resort & Spa

3.0 of 5 Hotel   |   Av. Yaxchilan No. 31, Cancun 77500, Mexico
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Ranked #113 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 1 week ago
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178 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
2 reviews
3 of 5 stars Reviewed 1 week ago

This hotel is very beautiful on the outside and all the way until you get to your room. It's very beautifully decorated with amazing Mayan murals and Spanish poems. The rooms: are very simple/plain. There is no dresser, only a concrete closet and a vanity. The beds are ok to sleep in, there are no blankets at all, just sheets.... More

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New York City, New York
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in reasonable proximity to the ADO bus station and perfectly adequate for our one night stay passing through, however not a neighborhood with much going on besides daily life. I would not consider this a resort or tourist destination. The building however is extremely beautiful and exudes a museum like quality. The Mayan architecture and decorations, Spanish... More

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Cairns, Australia
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was greeted with a smile even after I checked in at 5am after my flight from Australia was delayed for 24 hours. The hotel was full & still they kept my booking for me even though I showed up 1 day late. The bed was comfortable, the room was clean, shower was hot. I absolutely loved my stay. Would... More

Was this review helpful? Yes 3
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 10, 2014

- money stolen from room first day - air conditioning so loud you can hear it from several rooms away and you can't sleep - maids come every morning and wake you up when you finally do get to sleep - bar staff would often tell us that they ran out of beer Do not stay here

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2014

Everything is good except for the low quality Internet and bathroom... amazing people always willing to help, great location to see the downtown but far away (30 mins by bus) from the beaches and clubbing zone.

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 30, 2014

On its exterior, this hotel is pleasing to the eye with the mayan replicas, statues and murals all of which tell of Mexico's ancestral past. For history enthusiasts, it is wonderful. The room- barely basic room, hard bed which consisted of a concrete base with thin mattress and very flat pillows. The room did not feel clean, Rooms contain virtually... More

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Poznan, Poland
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 14, 2014

some people will say that this hotel has something in it but others will argue that this is just cheap decoration for tourists... Anyway room was not clean but neither was it clean. The AC was distributing a mouldy smell all over the room apart from the enormous noise. There is a small patio and a pool with sunbeds around.... More

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 11, 2014

The rooms were quite basic. The air con was loud, the shower was terrible; cold water, small shower head with futile pressure at best and quite dirty. The front desk was somewhat helpful but the maid service was frustrating. I was constantly going to the front desk to ask for toilet paper and towers, almost every day I was there.... More

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Eagan, Minnesota
Top Contributor
66 reviews 66 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 13, 2014

In March 2014 we again stayed at this hotel in downtown the first evening we arrived in Cancun. The location suites our needs for a variety of reasons; i.e., I prefer to stay in centro Cancun within walking distance to the market, restaurants, plaza and Scotia Bank, where we conduct business. Easy access to all without jumping into the rental... More

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Puerto Vallarta, Mexico
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 17, 2014

We picked this hotel for family coming to visit. The paintings and decor in the common areas and halls was amazing. The rooms were average; similar to a two star hotel. Restaurant food was good. There was salsa and bachata classes in same complex. Located near a plaza (just around the corner) that has many cheap, local restaurants and food... More

Was this review helpful? Yes 1
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Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
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Also Known As:
Xbalamque Hotel Cancun

131 photos of this hotel

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Hotel & grounds (41)
Pool/beach area (7)
Bathroom (15)
Room/suite (18)
Dining (1)
View from room (4)
Other (32)

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Room/suite (2)
Hotel & grounds (3)
Dining (1)
Pool/beach area (1)
View from room (1)
Other (6)
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Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#113 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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