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Secrets The Vine Cancun Resort & Spa

4.5 of 5 Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
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Secrets The Vine Cancun Resort & Spa
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Secrets The Vine Cancun Resort & Spa
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2,948 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Secrets The Vine Cancun Resort & Spa
See the most recent reviews
Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

My girlfriend and I stayed at Secrets The Vine for her birthday and we were absolutely blown away. We read great reviews online and I thought our expectations would be too high, but this hotel exceeded our expectations and more. Right off the bat, as our shuttle from the airport dropped us off, we were greeted with warm towels and... More 

Was this review helpful? Yes 4
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Geoff M, We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure receiving you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are glad to know that the food and beverage quality that characterize our resort exceeded... More 

Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 24, 2014

We went back to The Vine for the second time last week and were there 18 months ago. We saw some definite differences in our experience this time. We were upgraded to the concierge\ preferred side of the resort this time and actually had a worse view than the last time we stayed so asked for a different room. We... More 

Was this review helpful? Yes 3
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear TravelGal1011_12, We would like to thank you for selecting our resort as your host on your recent gateway to our destination. There seems to have been a number of aspects in your review which are very atypical and not reflective of our brand experience; we humbly apologize if you stay experience was marred by this, we kindly would like... More 

Chambersburg, Pennsylvania
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 24, 2014

Location: We wanted a quick place to getaway for 5 days of sun with a short airport transfer, so we chose Cancun. Cancun does not have large sprawling resorts with palm trees and mega facilities like you'll find in Punta Cana, Riviera Maya, etc. The hotels are very close together and have a more commercialized feel. Beach: Beautiful beach, great... More 

Was this review helpful? Yes 2
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear aeglobetrotter, We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. We were delighted that you've enjoyed all the details we take pride in offering our guests and the additional benefits of the Preferred Club. We certainly look forward to welcome you back home in... More 

Top Contributor
53 reviews 53 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

The hotel is absolutely amazing. The service is perfect, the food is very tasty and the view it is overwelming. I really really loved y staying here, I think it was a little different of the other resorts and every single minute here it was wonderful.

Was this review helpful? Yes 3
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Francielle C, On behalf of the entire staff of Secrets The Vine Cancun we would like to thank you for taking the time to post a review of your stay at our resort. We are glad to read that you enjoyed of every aspect of your stay and we certainly look forward to welcome you back home in a... More 

Shiloh, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2014

This hotel completely exceeded my expectations. The staff was so friendly and helpful. The hotel decor was beautiful. There was always entertainment down by the pool. The place is geared more towards couples, but me and my friend still had a blast. Would definitely stay again!

Was this review helpful? Yes 3
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Amanda S, On behalf of the entire staff of Secrets The Vine Cancun we would like to thank you for taking the time to post a review of your stay at our resort. We are glad to read that you enjoyed of every aspect of your stay, we are honored by receiving guests from all around the world, coming... More 

Long Beach, Ca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

Let me first start off by saying this is the first review I've ever written..that being said my boyfriend and I visited Secrets The Vine from March 25-March 31 for his 30th birthday. We upgraded to a preferred room only because of the premium drink selection, which to us was worth it. The room was very modern, clean, and spacious.... More 

Was this review helpful? Yes 1
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear norahs9, On behalf of the entire staff of Secrets The Vine Cancun we would like to thank you for taking the time to post a review of your stay at our resort and choosing us for your boyfriend's birthday. We are glad to know that you have found the view that characterizes every suite of our resort as breathtaking.... More 

Houston, Texas
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 23, 2014

The worst experience ever, low quality food plus cheap drinks, and waiters trying to sell you the worst type of wines at outrageous prices Food disgusting and poor quality, waiters can't even get your order straight, for a simple beef burrito, you'll get chicken instead in about 40 minutes, even with no guests at the restaurant Housekeeping service will be... More 

Was this review helpful? Yes 7
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Chris K, Thank you for choosing us to stay, we appreciate the time that you have invested on writing your review. It is with great sadness that we learn of an overall disappointing experience, for which we offer our sincerest apologies. We have taken note in our opportunity areas kindly mentioned and we would like to follow up, for... More 

Houston, Texas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 22, 2014

28 floors...1 year old...4 Infinity pools....multiple bars, restaurants, fitness center & a really good Spa. This place was great! We just returned from a long weekend at the Secrets 'The Vine' and it was every was great. The food was Great and there was a good variety (particularly the Breakfast in the Market Cafe). All alcohol was top shelf. The... More 

Was this review helpful? Yes 3
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear JRD56, Thank your for the time that you have invested on writing an overview of your stay with us. We were delighted that you've enjoyed all the details we take pride in offering our guests. We hope to have another opportunity to welcome you back in a near future. Warm regards, Zuleica Ávila Social Media Coordinator info.sevcu@secretsresorts.com Tel:(52) 998... More 

Milton, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 22, 2014

My wife and I recently returned from a one-week vacation to Secrets The Vine Cancun (TVC). We have previously stayed with a number of all-inclusive brands including Riu, Sandals and Iberostar and can honestly say that the Secrets TVC was by far our favourite stay. The resort: The layout of this resort is very different than your typical "caribbean" resort.... More 

Was this review helpful? Yes 9
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear awhite05, Thank you for taking the time to write and share your recent experience at our resort. It is a pleasure to read through such a detailed overview of your visit to. We sincerely appreciate the time invested on writing this review. We are glad that you have enjoyed of almost all of the services offered at our resort... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

Secrets the vine was a wonderful place for a vacation. The hotel is beautiful and very open, the staff and other visitors were all extremely personable and kind. The restaurants had delicious food and great displays. I would highly recommend secrets the vine for all ages, there's plenty of fun activities for whatever you are into. The beach was breathtaking,... More 

Was this review helpful? Yes 2
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Joena0330, We would like to thank you for selecting our resort as your host on your recent gateway to our destination and taking the time to write a review of your stay. We are glad to know that you experienced and enjoyed of the attentive service offered by our staff, location, food and beverage selection. We are also delighted... More 

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Additional Information about Secrets The Vine Cancun Resort & Spa

Address: Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets The Vine Cancun Resort & Spa 4.5*
Number of rooms: 495
Reservation Options:
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Hotel Style:
#1 Business Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#11 Romantic Hotel in Cancun

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