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Secrets The Vine Cancun Resort & Spa

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Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
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Secrets The Vine Cancun Resort & Spa
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Secrets The Vine Cancun Resort & Spa
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3,307 reviews from our community

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    568
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

This was our second time back since our initial honeymoon visit. Not a lot has changed in our 18 month absence which is a good thing as the place is awesome. We chose the preferred room again which is where our first mention comes in. David, the bartender in the preferred lounge is one of the nicest people at the... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

Thomas (as seen below) should not leave Germany, if he is so unhappy here. His review is way off base. My husband and I are currently staying here for a week and we are BLOWN AWAY with everything. The staff is truly what makes this place so amazing. Everyone is so lovely, caring, and attentive., They are polite, kind, and... More 

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Baltimore, Maryland, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

I have come to the conclusion that some people are just never satisfied... The hotel is beautiful and clean... The bed was very comfortable, the shower was amazing with a rain shower head and standard shower... I will agree that sound travels in the hallways due to all the tile work... The waiters by the pool were on point and... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed yesterday NEW

This resort is AMAZING with a great view, clean facility, great gym that overlooks the beach, amazing buffet breakfast, a variety of different ethnic restaurants and really delicious food. It was a 5 star experience by Canadian standards. Yes, portions were small, but not a big deal. You can order more food! I loved it so much, I went back... More 

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Birmingham
Contributor
14 reviews 14 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed yesterday NEW

I really wanted to love this hotel and mostly it hit the mark. My last holiday was to a sandals hotel and I expected STV to be the same. It wasn't but in fairness I don't think its right to compare the two. Hotel itself is very modern and nicely set out. Pool area is nice and staff are very... More 

Was this review helpful? Yes 1
Anaheim, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was there to see family I hadnt seen in years. A huge thank you to the entire team of Secrets The Vine for your wonderful hospitality. Stayed in Preferred Club and really enjoyed the extra perks. The suite is amazing. I am going to remodel my bathroom after the one in the suite... love love the shower. Room service... More 

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San Jose, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

The luxury for our vacation started the second we got off the plane, being greeted with Champagne upon entering the resort, and having everything we needed at our fingertips. The staff was not only helpful, they were funny, engaging and a lot of fun to interact with. The rooms were impeccable, and were in pristine condition, along with rain showers... More 

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Nuremberg, Germany
Top Contributor
60 reviews 60 reviews
46 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed yesterday NEW

Let's first talk about the biggest problem of this hotel. It's loud with a capital L, O, U and D. We had the Preferred Club Mini Suite and still could hear every step taken in hallways not to mention of the other doors slamming and sounds coming from our balcony (with the windows shut). The sound problems do not end... More 

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Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great service, excellent accommodations, delicious food and perfect location! I brought a group of 200 people here over President's Weekend (Feb 2015) and it was great - the entire group had an excellent time. The service was great - the bell staff were ready and waiting to help them to their rooms. The food was very good - usually all... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The resort is located about 15 mins drive from the airport, and first impression about the architecture & design - it's modern and open so right down my alley, and the azure water reminds why people come to here. One of the best things here is free room service - not that the food is tastier, it is just nice... More 

Was this review helpful? Yes 1
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