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Secrets The Vine Cancun Resort & Spa

Travelers' Choice award winner
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Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
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Secrets The Vine Cancun Resort & Spa
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Secrets The Vine Cancun Resort & Spa
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3,798 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
3 reviews
1 of 5 stars Reviewed today NEW

To begin with the AC in the room doesn't work and they keep pretending to fix it yet nothing gets fixed. It takes 2+ hours to get room service. None of the wifi works here. It took over 2 hours for an employee to fix our tv to order a movie.When you call the front desk to check on the... More 

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Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I will start with letting you know this trip was made with three female cousins out for a relaxing, great vacation. Our travel agent suggested that Secrets resorts may well have more couples than singles and this was, in fact, true. However, this did not take away from the pleasurable experience we had. This was our first trip to an... More 

Was this review helpful? Yes 1
Littleton, Colorado
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel is NOT WORTH THE $$. Although the decor is amazing and Cancun is one of the most beautiful places in the world, the beauty of this hotel is only as deep as its facade. We have stayed all over the world including many places in Mexico. We were very disappointed in this experience. From the time we walked... More 

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Cheshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My partner and I stayed here for 11 nights in June. I can honestly say that the whole experience was well above my expectations. We were greeted with a cold towel and glass of champagne, this was much appreciated after a 10 hour flight. Our butler Vladimir then took us up to the 24th floor to check in. This was... More 

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Auckland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I just had 6 nights in this wonderful hotel. First time in an all inclusive and we are sold. We could not fault the facilities or the staff, and then there is the food. I like variety in my food and I was not disappointed. Not a fan of buffets but we eat breakfast and lunch in... More 

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Northampton, United Kingdom
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed yesterday NEW

As soon as we arrived we were given a cold towel and a glass of Champagne ( not what I would call champagne ). The first room we were taken to was still being cleaned so we were quickly found a room that was ready it was overlooking the Hard Rock . The room was lovely and I would say... More 

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Dallas, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Sophistication, sleek, modern amenities and design, boutique type of feel for a vacation. Hip yet Fancy. European. Definitely Go Here. Probably THE NICEST of the SECRETS brand. Upscale. (We haven't tried ZOETRY yet but that is on the list). Food was very good! Service and Ambiance superb. Close to town to venture out if you want to take it all... More 

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Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wow, where do you start with a place like this. From the moment you step through the door this hotel provides unparalleled luxury. Being a new hotel all the amenities are in pristine condition and the decor is very contemporary. The room we stayed in was a junior suite in the preferred section of the hotel which was by far... More 

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Newtown Square, Pennsylvania
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently returned from Secrets the Vine and can't wait to go back! I have stayed at a lot of all inclusive resorts and this was by far the best When it came to service! They could not do enough for you !! When we arrived we were greeted with a nice glass of champagne and they took us to... More 

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3 of 5 stars Reviewed 2 days ago NEW via mobile

First off this is the first review I have ever written for anything. My husband and I just got married less than a week First off this is the first review I have ever written for anything. My husband and I just got married less than a week ago and have one more night left at Secrets The Vine. Upon... More 

Was this review helpful? Yes 5
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