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Secrets The Vine Cancun Resort & Spa

4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
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Ranked #3 of 174 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Brian F Bordentown, New Jersey, United States
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2,613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Bordentown, New Jersey, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just an all around amazing trip but I would not do this review justice without mentioning Jimmy Nunez from Nebbiolo. Both my partner and I work in a sales-based performance environment, yet in our 30+ years of combined experience, neither of us has ever met someone so thoughtful, so eager, so well-versed in customer service as Jimmy. For the last... More

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San Juan, Puerto Rico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

After checking into the hotel, my friends and I went to our room. We played some music on my mini-boom box. We left to go eat. After coming back the boombox was gone. I called and asked to talk to security and they said they would send someone up. Nobody ever came up to our room. There was nothing I... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We absolutely loved staying at Secrets -The Vine. We were there for a friends wedding and had so much fun. The spa was my favorite part of the trip. I also have to note how nice the staff was and how clean they kept everything. I would definite recommend this hotel for a romantic getaway. Make sure to do the... More

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Peterborough, United Kingdom
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I have just returned from a two week stay at this super hotel in Cancun. I'm not going to give a long review like everyone else as ill just be repeating it all over again. Just wanted to say thanks to all the staff especially Norberto and Lucia in the sports bar also to Dave from sports-book... More

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Cheltenham, Pennsylvania
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Presently staying at Secrets The Vine in Room 2209 and all our cash was stolen from safe. Reported to hotel security and told it would take 2 days to complete investigation while we were treated like criminals while they searched our room!

Was this review helpful? Yes 15
London
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Secrets the vine is a very modern, well serviced and clean hotel. We stayed in a Deluxe Ocean view which was spacious and thoroughly modern with intelligent lighting, a large modern LED TV and effective yet quiet A/C. The food was of a good standard and the SPA was very relaxing. Service from the staff throughout was exceptional. I gave... More

Was this review helpful? Yes 3
Chattanooga, Tennessee
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed early Aug. for 5 nights. Myself, husband and 21 yr. old daughter for a quick mini-vacation. Our rooms were very big, nice and clean. We were not in a Preferred Club room. We were in room 1506 on the eastern side of the building. We could watch the sunrise from our bed. Our daughter was on the 16th... More

Was this review helpful? Yes 5
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

You can tell a great hotel not just when everything is perfect, but how quickly they resolve problems. Our fridge stopped working within 10 minutes it was replaced, our air conditioning was not working perfectly an engineer was in our room in 5 minutes and the unit was repaired within a further 5. We found the hotel and staff to... More

Was this review helpful? Yes 1
Dublin, Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had meant to post this up for ages. Spent two weeks honeymoon in Secrets the Vine from June 24th. Got a junior suite on the 24th floor. The package included a few extra treats such as dinner on the beach and the like, which was far more romantic and less cheesy than we expected. Service was excellent in all regards.... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I stayed here for a week to attend a conference, but the day it ended, I checked out, rented a car and rushed back to Akumal for my last night in the Yucatan Peninsula. The "all in" experience can be nice in that you don't have to carry your wallet around with you and can get a drink, a snack,... More

Was this review helpful? Yes 1
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun Resort & Spa, responded to this review

Dear Gillian K, Thank you for taking the time to write about your experience and for your compliments about our staff and our wonderful beach. We are sad to read that the concept of our hotel did not reach your expectations. Regarding our food selection it's important that we mention that we encourage our guests to provide us with their... More

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Additional Information about Secrets The Vine Cancun Resort & Spa

Address: Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 & 38B, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets The Vine Cancun Resort & Spa 4.5*
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