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Sandos Cancun Luxury Resort

#24 of 179 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Sandos Cancun Luxury Resort
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Sandos Cancun Luxury Resort
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2,550 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sandos Cancun Luxury Resort
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Truro, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2014

We have been to this resort twice and are coming back in April with our two daughters. Our first time down was last April 2013 and we had a blast. Great entertainment and encouragement to stay fit. The guys really put on a show and of course some of ladies enjoyed and some husband's may have got alittle anxious but... More 

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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2014

This was my first trip to Mexico & it was definitely one to remember. From the moment my boyfriend and I walked in the staff greeted us with champagne and roses. The entire staff thought we were on our honeymoon & I didn't see a reason to correct them. Each day the staff would give me a rose, which was... More 

Was this review helpful? Yes 1
North Arlington, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2014

Stayed here for a short getaway with my girlfriend over valentines day weekend and my god did we do a spectacular job selecting a place to stay... So good actually that when we return to Cancun in the future I'm not even going to bother looking up any other resort and go straight to Sandos again! From the moment we... More 

Was this review helpful? Yes 2
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

The service is good, all staff is attentive and friendly, the facilites are good size, clean and beautiful, the restaurats are varied and good quality food, the bar is good but could be better in distribution and entertainment. In general the hotel is what I hoped. I enjoyed my stay at Sandos Luxory and I recommend it to everybody.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Warwick, Rhode Island
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2014

Just returned from 6 days at Sandos Cancun. The good...great location, clean, few children, wonderful staff, beautiful beach. The bad...poor liquor choice definitely not premium, super hard bed, lousy buffet, walked out of Seasons restaurant after asking 3 times for ice, no liquor in mini bar (and we had a suite), nothing to do after dinner, full shade at all... More 

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, It’s good to know that there are certain things that you enoyed form our Resort, our hard working staff is considered our most valuable asset. Our semi-international bar offers top shelf liquor and premium brands, according to the favorites of our guests is the stock that we have at the Resort, in addition we have some liquor and... More 

Brooklyn, New York
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 19, 2014

My fiance and I stayed in Sandos from 02/08 - 02/15. My fifth trip to Cancun, so I have plenty to compare. Its nice and a very clean hotel. All accept the front desk personal are really trying to make your vacation a nice one as long as you tip everyone for everything (which I don't mind). However, front desk... More 

Was this review helpful? Yes 1
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We appreciate you to share with us your feedback. During February we had some days with a 100% occupancy, therefore, the rooms changing, upgrades and late check outs are hard to offer as this would affect other guests, all of the requests are subject to availability. We assume our responsibility, rest assured that we are working on it.... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed February 19, 2014

Went over Super Bowl weekend. Had incredible service. Staff was very personable. Smaller, quieter resort. Fitness facility was one of the best we have used, well stocked. Great location on the strip. If you are looking for an all night party all-inclusive this is not your location. For great rest and relaxation, this is a no-brainer.

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Sterling Heights, Michigan
1 review
5 of 5 stars Reviewed February 19, 2014

Upon our arrival to Sandos Cancun and after checking in, I realized I left my cell phone in the taxi that brought us from the airport. I was immediately introduced to Alfredo in concierge who literally went above and beyond the call of duty in retrieving my cell phone. He suggested that we go get something to eat, settle in... More 

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Budapest, Hungary
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 18, 2014

We managed to spend a week in this 'luxury' resort. This was our first Mexican experience, having a lot of friends visited Cancun we made a gamble not to go where they went and we kinda paid for it. Welcome was a hit-and-miss, the wife was offered a glass of bubbly and a rose which she turned down having travelled... More 

Was this review helpful? Yes 1
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We are deeply sorry to know about your mixed feeling as our main purpose is to provide you a pleasant vacation. We always try hard to accommodate our guests’ requests, however, especially during a high occupancy it turns impossible. When you book a room the category is guaranteed, however the type of bed is according to availability. Our... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2014

Pros: Well appointed hotel, facilities were clear and staff were very helpful and attentive Rooms were a good size with daily cleaning and a turndown service. Hotel is relatively small compared to some of the larger resorts. The majority of guests were couples and small groups of couples Breakfast buffet in Zoilo was good quality. I particularly enjoyed the pancakes... More 

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