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Sandos Cancun Luxury Experience Resort

4.0 of 5 Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Certificate of Excellence 2014
Sandos Cancun Luxury Experience Resort
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Sandos Cancun Luxury Experience Resort
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2,226 reviews from our community

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442
1,059
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sandos Cancun Luxury Experience Resort
See the most recent reviews
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 28, 2014

My friend and I decided to book a last minute stay for MLK weekend. We used Orbitz in order to find a last minute good deal, and it was well worth the money. Here are a few of my notes on specific aspects of the hotel Food: this is probably the hardest thing to find, an all inclusive resort with... More

Was this review helpful? Yes 5
Cambridgeshire
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2014

This was our first trip to Mexico and the Sandos Cancun did not let us down.From the moment we were given a glass of champagne and a rose for my wife on arrival at the front desk until we left we were treated like long returning friends.The hotel and all surrounding complex was spotlessly clean and kept to a very... More

Was this review helpful? Yes 3
Washington, District of Columbia, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2014

My husband and I had our destination wedding at Sandos Cancun, and it was the best decision we've ever made. The staff really made a difference there, especially the wedding coordinator, Miriam Graniel. We selected Sandos as our venue for our destination wedding! We made our selection on this destination mostly because the beautiful beach, the location, the wonderful resort,... More

Was this review helpful? Yes 2
Hampshire
Top Contributor
81 reviews 81 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 27, 2014

Booked this hotel last min, we're looking elsewhere but so pleased we switched! Upon arrival we were greeted with cold towels and a glass of bubbly! I was given a red rose! We were promptly shown to our room which was lovely, so new, clean, modern and comfortable. Lovely balcony over looking the fantastic pools and part beach view. So... More

Was this review helpful? Yes 2
Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2014

I went to Sandos with my boyfriend in January. We had a very good experience. I have outlined the pros and cons below. Pros -Clean, clean, clean - room service cleans your room 2+ times a day -Delicious food! Seasons was my favorite, but we had great meals at every restaurant. Bonus - lots of healthy options and a crepe... More

Was this review helpful? Yes 4
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 26, 2014

Two part review (1) Wedding planner (2) Overall stay at the resort (1) We recently had our wedding at the resort. From the get go, the communication between the wedding planner, Miriam, and us very poor. Emails went weeks with no response despite our continued follow up. Many scheduled phone calls with her never happened with no acknowledgement or sincere... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2014

We traveled to Sandos 1/18-1/25 and after reading some of the reviews before leaving I had some concerns on our upcoming vacation. I am a seasoned traveling and realize you have to take each review with a grain of salt. I do not dispute some of the less favorable reviews because I was not there with them but for my... More

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun and for taking the time to share with us your Luxury Experience at the Resort. We are pleased to know that we could exceed your expectations throughout your stay turning this vacation into one of the best you’ve ever had. As you mention, our hard working staff is aimed to please you... More

Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2014

My husband and I were very pleased with Sandos! The best highlight is service...they really go above and beyond to make you happy. Ilaria at the front desk was very wonderful and super accomodating. The hotel was completely sold out yet she was able to find us the room we liked very much. She remembered us by name and always... More

Was this review helpful? Yes 4
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, We would like to thank you for your preference in selecting Sandos Cancun for your vacation, as well for taking the time to tell us about your recent experience. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded to the... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014

My husband and I are having a wonderful vacation and are sad to say we are leaving tomorrow. My room was nice with a beautiful view of the sea. A special thank-you to Ariel at the front desk. She was so helpful with all my questions. She always had a smile on her face and made everyone feel welcome. Vanessa... More

Was this review helpful? Yes 1
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, First of all, allow me to thank you on behalf of all the staff for staying at Sandos Cancun, it has been a true pleasure for us to serve you throughout your stay. We are very glad to know that you could enjoy of a pleasant stay and that our team could find an accommodation where you were... More

Tucson, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2014

My boyfriend and I stayed at Sandos Cancun Luxury Experience Resort January 6-12 2014. From the moment we arrived (champagne and rose was a nice touch) we felt well taken care of. Alejandro at the front desk was so nice and exchanged my money into pesos and explained exactly what each was worth. We had a great room with a... More

Was this review helpful? Yes 3
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for staying at Sandos Cancun, we appreciate you to share with us your experience. At Sandos we have all worked hard to develop a unique gastronomical experience unparalleled to any other, a Total Gourmet Experience where you can try different Gourmet food every day and night of the week in sophisticated and modern atmospheres. All of... More

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Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Booking.com, Agoda, Tingo, Despegar.com, Odigeo, Travelocity, TripOnline SA and Jetsetter so you can book your Sandos Cancun Luxury Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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