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Sandos Cancun Luxury Resort

#24 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Resort
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Sandos Cancun Luxury Resort
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2,544 reviews from our community

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    563
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498
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

We chose to enjoy our Wedding Anniversary with Sandos based on luxury, service, price, vibe and tripadvisor reviews. The others that we considered were Le Blanc, Aqua Live and Secrets the Vine. I have absolutely no knowledge or experience of the other resorts that I considered but am extremely impressed with Sandos Cancun. Understand also that my opinion of Sandos... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My teenage daughters and I went over Spring Break here and had a great time. The resort is beautiful and located not far from the airport in the hotel zone. Although they made a great effort I felt for the size of the resort there just were not enough activities offered to keep us occupied. I would have liked to... More 

Was this review helpful? Yes 1
Houston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I wouldn't call this place a Luxury Resort. Husband and I stayed there for a weekend through President's Day and we got a reasonably priced deal. Room was ok but furniture was dated. Turned on taps in tub to wash swimsuits and running water in tub was coming from rusted pipes. Stand alone shower was very small. Staff was polite.... More 

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Readfield, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I just returned from an eight day stay at Sandos...The hotel was top notch and the service left nothing to be desired. From the wait staff during our meals (food was awesome!!!!) to the pool/beach service that we had each day....I can't say enough about how the staff goes above and beyond to make sure that each... More 

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I are very picky about cleanliness. This was our first time in Mexico and we were looking for an adult oriented resort. We were very happy with the room (432) we were given and the accommodations provided. The staff was very friendly and helpful. The restaurants were very nice and had a good selection of food. I... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

First the good. The service by the waiters and reception is over the top. They go out of their way to help you. Now the bad. You come for a relaxing vacation and they push you to try a buy de resort. After you decline, they will start to treat you a bit differently. On the six th floor there... More 

Was this review helpful? Yes 3
MA
Contributor
12 reviews 12 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked Sandos through Apple Vacations for a 5-night much needed getaway and thanks to a clean room and the beautiful beach we were happy! The AMStar shared transfer got us to Sandos before check in, we were greeted by Melissa and were given cold washcloths, champagne and a rose (nice touch). Melissa told us our room was ready and... More 

Was this review helpful? Yes 1
Ottawa, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Luxury, luxury, luxury. A small, close-knit feeling in this extraordinary spot. Food was 5-star in every restaurant, but the staff made it 5+. From the service at the pool by Esteban and Jorge, entertainment spearheaded by Sergio, to the dinner table attention from Edwin, Alberto, and the teppanyaki chefs, this could not have been a more perfect trip for my... More 

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Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Sandos Cancun Luxury Resort is a must! From the time we arrived, to the time we left, the service we received was top notch. It is a smaller resort but don't let that scare you. Staff, spa, fitness facility, restaurants, food, service, cleanliness, pools,beach, you name it, our experience was a spectacular one. Top of that list is STAFF! So... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second visit to Sandos Cancun Luxury Resort and we were impressed just as much this visit as our first. The staff continues to offer excellent service and go out of their way to make your visit one to remember. A special "Thank You" goes to Enrique (chief concierge) who really worked some magic with several special requests... More 

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