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Sandos Cancun Luxury Resort

Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Resort
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Sandos Cancun Luxury Resort
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2,603 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The place was great if you're looking for a relaxing quiet getaway. Not many children around so it almost felt like a adults only resort. There weren't anything for them to do, so if you're looking for a family vaca with children, this is probably not your spot. For us, it was a couples vacation so we LOVED IT. The... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed 4 nights at Sandos. For being in Cancun, quite small hotel which was nice. Restaurants were average, service very varying. Spa access cost extra. Some of the rooms quite old. Friendly staff. Probably not going back.

Was this review helpful? Yes 2
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thank you for choosing Sandos Cancun Luxury Resort for your recent holiday. Your comments are of great use for us as they help us to improve. We would love to welcome you again in Sandos Cancun, please give us the opportunity to serve in a next time and contact: webrelations.cancun@sandos.com to welcome it deserves. Best regards. Web Relations. More 

Shawnee, Oklahoma
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This month we took a Mother's Day Trip to Sandos. We couldn't have asked for a better experience. All staff were extremely nice, polite, helpful and courteous. All food was delicious with a great variety daily. We couldn't have asked for a better holiday experience. If you are looking for a beautiful relaxing vacation, Sandos Cancun is the place. I... More 

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Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thank you very much for choosing Sandos Cancun Luxury Resort to celebrate your Mom. Dear Guest: Definitely and as you noticed was the best choice because in Sandos Cancun that makes us unique is the service Gourmet warmth of our employees and the atmosphere of rest and relaxation. Please let us serve you again at home Sandos Cancun... More 

California
1 review
4 of 5 stars Reviewed 5 days ago NEW

I just want to say "Thank you to all hard working people in this hotel!!! Although this hotel is small and very quiet it is a perfect place to relax in very quiet zone. In my opinion this hotel is not for young people: no night life ;) Very nice food but only 3 restaurants and buffet to make your... More 

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Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thanks for choosing Sandos Cancun Luxury Resort for your vacation. Your comments are important to us because with these us better every day. Likewise we are pleased that enjoyed the atmosphere of relaxation that stays in the hotel and that's our concept; total relaxation, good food and personal service are the ideal complement for an unforgettable holiday. Please... More 

Rotterdam, New York
Top Contributor
59 reviews 59 reviews
14 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from a weeks stay with my adult daughter. I found improvements over our last years stay in May 2014 with family. The front desk has greatly improved and are more welcoming for starters. We were given a wonderful room with a great view...#329. It is on the pool side of the hotel, second balcony in from the ocean.... More 

Was this review helpful? Yes 2
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thank you very much for choosing Sandos Cancun Luxury Resort for your recent holiday. We are pleased is the second season with us and not only that if not in several aspects have improved! Likewise we are pleased that enjoyed our facilities with an excellent location. The same way thanks for the congratulations to our partners who will... More 

Brandon, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Sandos Luxury Cancun: We arrived at Sandos Cancun after a long day of travel. We were presented with champagne, my wife with a rose, and two refreshing towels. For further information on how we happened upon this resort, read at the bottom. Sandos has three primary restaurants (Gaijin, Seasons, and Zandos) and a beautifully located snack bar, St. Trop., that... More 

Was this review helpful? Yes 6
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Let us first of all thank you for choosing Sandos Cancun Luxury Resort for your holiday. Thank you very much for your comments for us each and every one of them are important. On the positive helps us to work with more emphasis on that which is pleasing to you and follow you so providing quality service and... More 

San Jose, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We stayed at Sandos in April for 10 days. This hotel is better than most all inclusive resorts. The food and attention to detail makes Sandos a great place to stay. We had 2 excellent waiters by the pool, Jorge and Christian. They always remembered what we were drinking and kept them coming! They work so hard, they move quick... More 

Was this review helpful? Yes 1
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We thank you for choosing Sandos Cancun Luxury Resort for your recent holiday. We are pleased to know you enjoyed our personalized service by staff Sandos Cancun as well as our Gourmet experience offered in each of our restaurants. For us it is very important to every one of your comments, we appreciate and work in the areas... More 

Albany
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I was very disappointed in the hotel. The rooms were in need of updating. The only food that was good was at the sessions restraunt and the Italian restraunt which is pool side. We ate at the Caribbean theme night our last night and my wife got food poisoning. This was much different then our first trip to Cancun my... More 

Was this review helpful? Yes 2
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

dear Guest: Thank you for choosing Sandos Cancun Luxury Resort for your vacation. We welcome your comments, for us they are very valuable because they allow us to improve the service we offer to our guests. Let us hope again assist and transform that impression of us as it is very important to Sandos Cancun fulfill guest expectations. Please do... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Problems began from the very beginning of the trip. 1. We booked our trip through Bookit.com. One of the names on our reservation did not show up on the hotels computer. We had to pay $442 more for her to stay. 2. Part of our group were booked for a two bed room suite. However, they were given a one... More 

Was this review helpful? Yes 1
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For us Sandos Cancun Luxury Resort your feedback and comments are very important because these allow us to improve day by day. We ask you to please contact us: webrelations.cancun@sandos.com and thus know more details of your stay. For supporting to improve our service thank you. We remain at your service. Martina Rodriguez Director More 

Old Bethpage, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I went to Sandos Luxury Resort in Cancun May 8-12th, 2015. We had one of the best vacations in Mexico ever! Upon arriving to the hotel early Friday morning (approximately 10 am), we were greeted with champagne and hand towels. Although we couldn't actually check in to the hotel until 3pm, we were given wristbands allowing us... More 

Was this review helpful? Yes 2
Web Relations C, Gerente at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we thank you for choosing Sandos Cancun Luxury Resort for your recent holiday. We are pleased to know that our personalized service you had a perfect holiday, all our staff works hard day to day for achieving quality service and warmth. Each and every one of our rooms are comfortable and the demand for them... More 

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