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Sandos Cancun Luxury Resort

#25 of 176 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Resort
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Sandos Cancun Luxury Resort
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2,452 reviews from our community

Traveler rating
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    546
    232
    97
    70
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480
1,172
57
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

This place exceeded my expectations. The rooms were gorgeous. The staff was wonderful and accommodating. For an all inclusive the food was above average. There's is one of the best spas I've ever been to. The concierge even located my coat (which I left in the closet) and shipped it back to me! If you're looking for a nice place... More 

Was this review helpful? Yes
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My friend and I were staying here for a week late March-just before spring break time I believe(we're aussies). Overall, the resort facilities, food and service far-exceeded our expectations. Standout was the food and staff at the pool bar, and particularly a guy called Islas at restaurant Zango who just made my us the best custom-made pasta we've ever tasted!... More 

Was this review helpful? Yes 3
Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I came here for a long weekend. I was somewhat concerned with some of the other reviews I read but the price was great and the beach and pool looked so wonderful. I travel constantly for work so I have stayed in some of the best and worst hotels. ROOM I called the hotel before traveling and... More 

Was this review helpful? Yes 4
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed for 2 weeks at this hotel in Feb-Mar 2015 and had an extremely bad experience. For starters, I had $500.00 plus stolen from my room, after making complaint with security they told me they would investigate and have a response for me in 3 days, well it's 3 weeks later now and with numerous calls to this hotel... More 

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Greater Cincinnati
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

Sandos Cancun is a small property with an amazing staff. Although the property is dated and furnishings need some upgrades, our room was nice and had a balcony with a beautiful view. We were placed in a handicapped room which meant we had a bathroom with a tub/shower instead of the separate shower most rooms have. We had to request... More 

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Mount Airy, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister and I stayed her 2/25/15 - 3/2/15. Met or exceeded all of our expectations. The client service is amazing. Loved our daily yoga with Liz and Adam, Angelica managed food service at beach/pool impeccable and Benjamin provided our daily activities tips with grace and kinds. Esteban provided cocktails/food on the beach and we made sure to sit in... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

I absolutely recommend this hotel..the best costumer service. .amazing staff .. very clean and professional always cheerful and welcoming. . I highly recommend it.. I give them A+ .. will return again and again.

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When I stayed at Sandos Cancun for a business trip, I left my iPad in my room and did not notice until I was back in the States. When I called the hotel's front desk, they quickly verified that my iPad was found and connected me with the Concierge, Nicole. As it turns out shipping a personal belonging into the... More 

Was this review helpful? Yes 4
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, I am so pleased to know that our excellent service was extended beyond your stay with our staff ensuring that you had your forgotten item back. This is just a show of the personalized service that Sandos Cancun offers, as well of its professional staff with a true vocation to service. From the moment you contact us, your... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had the best celebration week at Sandos Luxury Cancun!! The service was unbelievable! We had he best waiter on the beach...make sure to ask for Jorge Martinez!! Such an amazing young man... Courteous and does such an incredible job!! He worked so hard keeping everyone happy and was very attentive to everyones needs at the beach.he made our trip... More 

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Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Small hotel by Cancun standards, but they make up for it. We enjoyed all the daily programs, from the sushi class, to the reflexology treatments. The food was great, and the drinks were quality. The infinity pool was right out of a travel magazine. Not a kid in sight. Also the waiters were constantly bringing cold drinks to you poolside.

Was this review helpful? Yes 6
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear Guest, We appreciate you to share with us your experience at Sandos Cancun. We are thrilled to know that we exceeded your expectations with our Food & Beverage selection. All of our guests truly enjoy of our three infinity pools that seem to fall right in to the Caribbean. We hope to have you back visiting us soon. Warm... More 

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