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Sandos Cancun Luxury Resort

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Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Resort
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2,689 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

stayed at this amazing hotel for 10 days with my partner and wish we had booked for 14 days! the hotel is beautiful! the rooms are spacious and clean, we had a cleaner gilda she was lovely and always so polite, the hotel staff are so friendly, welcoming and helpful! the location is great it's not to far from the... More 

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Midlothian
2 reviews
4 of 5 stars Reviewed yesterday NEW

I just returned from 5 days at Sandos in Cancun and would report these findings about our experience. We have visited over 10 different all inclusive sites in Mexico (4 with luxury all-inclusive titles) and this is how they compare. The property was in great shape and the staff were always helpful and considerate. The beautiful white sandy beach was... More 

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New Haven, Connecticut
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Upon arrival, I was a little concerned about the size of the resort. Going to Mexico at least twice a year we normally have stayed at very large resorts. Sandos is a very intimate, all inclusive resort. After 24 hours my girlfriend and I were so happy with our accommodations. The rooms and housekeeping were right on point...housekeeping would come... More 

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Glendale, California, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Words can't express what an INCREDIBLE experience was given to us by Sandos. From the minute I walked into the resort to the depressing moment when I had to leave, my boyfriend and I were treated with respect, courtesy, and undivided attentiveness. Where do I begin..... From the moment we arrived at Sandos, the front desk was accommodating and helpful.... More 

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5 of 5 stars Reviewed 2 days ago NEW

We just spent the past 7 days at the resort in Cancun and had a great time. Resort employees were friendly, polite and catered to all of your needs. Our concierge, Erika Rea, was fabulous. She helped us out with suggestions of a few restaurants outside of the resort, helped us obtain a forgotten medicine and had it delivered to... More 

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Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations resort. For us it's a pleasure to know our service it was great equally your stay with us surrounded for relaxing atmosphere in combination with personalized Gourmet service. Please, let yourself pamper again for our professional staff in this your new second home Sandos Cancun Luxury Resort.... More 

Castroville, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Sandos Cancun resort has incredible customer service. We were greeted by concierge staff Rosalia and she made sure our stay was exceptional. Dinner at Seasons was very special with a meal and unique dessert made especially for our anniversary. The second night the chefs: Basilio, Andres Toledo, and William Chi did an amazing job preparing our fresh caught tuna from... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations of aniversary. For us it was a pleasure to serve you and make you to spend an unforgettable anniversary fills us with pride. We are a small property in size but big on service, that's why being a hotel "Boutique" gives us the opportunity to pamper to... More 

Las Vegas, Nevada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our fourth time in a row to come to Sandos when we travel to Cancun. Like every other time we've gone, our stay was completely inevitable. No faults were shown in this hotel's service, cleanliness, and overall status. From the very beginning, we saw tremendous amenities provided. The head concierge, Enrique Domingo, furnished us with a luxurious penthouse.... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful likewise we have made of Sandos your favorite destination for vacations in Cancun. For each and every one of us at Sandos Cancun Luxury Resort is an honor to serve you on each visit and even more to know the service is improved. Sandos Cancun care... More 

Georgetown, Kentucky
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sandos Luxury was a nice small all inclusive hotel. Drinks were great, premium liquors (Don Julio, Stoli, etc.). Food was ok, not Golden Corral, but not 5 star by a long shot. Japanese restaurant and hibachi was the best restaurant followed by the made to order brick oven pizza at the pool. Two infinity pools were nice, resort was also... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful, with our personalized service surrounded by an atmosphere of comfort and relaxation, as well as our Gourmet restaurants accompanied by our premium beverages the best combination for an unforgettable holiday. In effect we are a small property in size but big in service. Sandos Cancun we... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel as part of my honeymoon. Staff are amazing, albeit one restaurant I loved the food (Japanese restaurant was amazing). The location is ok, about 10 mins in a cab to main party strip. The hotel itself is average size which means getting around is quick and easy. Rooms are good size and very clean. Beds are... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for chooing Sandos as your vacations resort. For us is very important to know you have had an excelents vacations at Sandos Cancun Luxury Resort surrounded by our personalized service. Likewise you enjoyed our Government service a hallmark of this your new home Sandos Cancun. Please give us the opportunity to pamper you... More 

Los Ángeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Sandos Cancun Resorts has become our new favorite destination. The staff are always nice. Starting with the front desk (ask for Valeria) she is the sweetest thing alive. She greeted us and helped us by giving us all the info we need. Thanks to Nicole who also accommodated us with a special request for our anniversary. Upon arriving to the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for chooshing Sandos Cancun as your destination. For us at Sandos Cancun Luxury Resort is a great pleasure to know we made of your holiday a pleasant and different experience so much so that we become in your favorite destination in Cancun, thank you very much. We work every... More 

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