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Sandos Cancun Luxury Resort

Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 guest
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Sandos Cancun Luxury Resort
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2,809 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saco, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at Sandos Cancun in January 2015 for our honeymoon. The hotel was extremely clean and well taken care of. The service was fantastic. We thoroughly enjoyed our time at St. Trop and Wilbreth was so good to us. The Buffet and Seasons were both okay. We loved the room service and took full advantage of... More 

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Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just came back from our vacation. I am so impressed with the hotel and service!!! When we arrived they met us with a glass of champagne and roses. As I was celebtating my birthday there, when I got to the room there was a bottle of wine and fruits prepared for me. In the evening I´ve got chocolate covered... More 

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Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Thank you for staying at Sandos on your previous vacations. Make your celebration an unforgettable moment during your stay with us is very rewarding, thanks for letting us be part of a great experience at Sandos Cancun Luxury Resort. Every day we work on cleaning up our beautiful beaches because we are a sustainable company. We appreciate your... More 

Fairland, Indiana
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Over the 4th of July this year, my 15 year old twins and I enjoyed this luxurious resort. The staff was outstanding! The food was great and lots of good options. The pool water was a little warm but still refreshing since it was close to 100 degrees. The wait staff at St Trop was amazing. They were so accomodating.... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We are pleased to know that we made your stay a perfect holiday, enjoying our exclusive pools, good food Gourmet and of course! excellent personalized service with quality and warmth. We hope have you back soon to continue pamper you at your home Sandos Cancun Luxury Resort. We remain at your service at: webrelations.cancun@sandos.com See you soon! Rosalia... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We were very pleased with our honeymoon experience at Sandos. Valeria (who, at the time of our visit, had only been working there for 2 weeks) was stellar. Sandos Cancun is a smaller resort right on the beach, it fit the bill perfectly for our needs. However, after the first night we enquired about a queen or king bed (we... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We appreciate your kind comments. For us it is very important the comfort of our guests, for that reason at the moment we thought it was the best choice to make your stay enjoyable. However we ask you please contact us previously on your next visit to welcome you as you deserve and adapt us to your needs.... More 

Cancun, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

There are 4 good restaurants with a huge variety of food of excellent quality at this hotel. The buffet at the restaurant "Zango" was different every day. The restaurant "Rest Seasons" offers very elaborated dishes and has excellent waiters, like Mario. We were fascinated by desserts, which he prepared directly in front of us. Compared to others hotels in Cancun,... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: It's a real pleasure to read your kind comments and know that your stay with us was fascinating. In Sandos Cancun Luxury Resort we work every day to have the quality of sevice you deserve and which you can enjoy every time you honor us with your visit, which hope it very soon and we contact us previously... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The food and drinks were AMAZING! Definitely good quality (even at the buffet). The service is the best I've seen thus far. The staff is very hard working and eager to meet any of your needs. If we had a compliant, it was taken care of right away. When laying by the pool or beach, someone would often ask if... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. The quality and variety of our gourmet kitchen is supervised under strict quality standards to satisfy the most demanding palates, if we add a exclusive personalized service, the resulting is that we're the best choice at destination. The situation with the seaweed... More 

Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed for a week with my girlfriend, her brother and his fiance. Everything was awesome and it was a very relaxing vacation. The pool and beachside waiters were excellent, especially Jorge and Esteban!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful. The most important thing for us is that our guests feel our atmosphere of relaxation and rest, surrounded by our excellent personalized quality service,framed by our exclusives pools overlooking the Caribbean Sea. We appreciate your feedback and we hope have you back soon. We remain at... More 

Boynton Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We can't say enough about the staff at Sandos, they were there to fulfill our every wish. The only negative thing is the steak house, the food there was not up to par. The pools and beach are great.mm

Review collected in partnership with this hotel

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacation resort. Our personalized service with quality and warmth has always been Sandos Cancun Luxury Resort signature; we are pleased to know you enjoyed during your stay this service. Each and every one of our restaurants handle Gourmet cuisine, supervised under strict quality standards, we appreciate your comment... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I want to start by saying the pools and service are the best part of this small resort. The resort is not as grand as a lot of the others on the strip, and is very small...which can be good and bad. This is a place where people want to just relax-not much partying, not much to do at the... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. In effect we are a small hotel in size but big on service, for being a boutique hotel gives us the opportunity to pamper to each and every one of our guests. Our concept is relaxation and rest, is why activities are... More 

Ahoskie, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Fourth trip to this resort. We are treated like family. Many of the staff are still there and remember us . They are warm, welcoming, and are genuinely glad to seve. Caroline and Pamela in Four Seasons dining have million dollar smiles , are accommodating and make sure that your every need is meet. The breakfast buffet is amazing -... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. The characteristic of Sandos Cancun Luxury Resort has always been and will be the personalized service of quality and warmth, because for us pamper guests who honor us with your visit is part of being a luxury Hotel five-star four-diamond. Please we... More 

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