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Sandos Cancun Luxury Resort

Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Resort
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Sandos Cancun Luxury Resort
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2,762 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (549)
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All months
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Nice design of the public areas, great wifi in the room, good AC, lots of resturant and room service 24/7, big rooms and bathroom, clean and comftorbale bed. BUT- The good beds at the pool are reserved for VIPs only that dont always arive. The massage is not included and very expencive, the gym mechanics are a bit old, there... More 

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Lynchburg, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at Sandos July 13-19. I did quite a bit of research so I thought I knew what to expect. Some kids, good food, a decent place. Arriving on a Monday, (man was the airport a breeze!) my wife and I were checked in quickly by a friendly front desk. Tanya was able to upgrade us to a balcony... More 

Was this review helpful? Yes 1
Weatherford, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

First off I must admit that we are avid fans of Palace Resorts, so we have to be a bit toned down as I feel they are two separate class hotels. That said my wife and I actually enjoyed the hotel and would definitely go back. We went for a getaway and didn't do much, but it was enough. Nice... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

We appreciate your comments and your visit at We appreciate your comments and your visit at Sandos Cancun Luxury Resort for us are very important all and every one of the reviews about your experience with us because your feedback It helps us keep the updated services, thanks to this has led us to remain like five-star Hotel four Diamond,... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a fab time at the Sandos Resort in Cancun .The staff were all welcoming and friendly .Valerie at reception was so pleasant and efficient, especially with my dietary requirements which is gluten free. All the restaurants were informed and gluten free food was provided .At the poolside Alexandrios was very helpful with towels and always making sure sunbeds... More 

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Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. The hallmark Sandos Cancun Luxury Resort is a friendly service, with quality and personalized, is very important to us that our guests feel at home since the arrival and begin to live rest and relaxion experience. We care every detail of your... More 

Norwich, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff were very helpful solving our booking problem. We booked the day before we arrived through a tripadvisor recommended tbooking agent, but the reservation had not reached the hotel when we arrived. They re-booked us and made sure we had refreshments. After two hours the first booking cleared the system and we were re-imbursed for the second booking. The... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We greatly appreciate your comments and your visit. For us at Sandos Cancun Luxury Resort it is very important that our guests feel at home from arriving. Each and every one of the staff members are always pleased to serve you with quality and warmth. For us will be an honor pamper you again in this your second... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

BEST PARTS: -Beach beds and hammocks were outstanding -Drink service to the beach and around pool area was great - they work so hard! bring tip money! -GaiJin teppanyaki restaurant was the best food hands down -Room was great with cool a/c -Clean and pristine grounds COULD BE IMPROVED: -Pools were too warm (when it's 90+ degrees out you want... More 

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Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. In advance thank you for your valuable comments, for us is very important that guests who make the honor of visiting give us their point of view, as these comments are evaluated by management. We are a family hotel, adults oriented, our... More 

Greenbrae, California, Usa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

While my initial impression of the Hotel was good. I was soon to begin to see where improvements were needed. Staff was very nice and had us checked in very quickly. Room was nice with a partial view but no complaints there. We did have an emergency with our son who was in France at the time and we were... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for choosing Sandos Cancun as your destination. Similarly we appreciate your comments which are sent to the relevant departments to be evaluated, since in Sandos Cancun Luxury Resort is very important each and every one of suggestions which has made us favor to review. Unfortunately and due to climate... More 

New York City, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I can't thank Rosalie, John & the staff at Sandos enough for making this vacation memorable. From the moment that we checked in everything was perfect. The pool staff, especially Jorge, kept drinks at out side all day. We spent a fantastic week with wonderful people and will look forward to a return trip.

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Gratitude is our to you for sharing with us important celebrations and let us pamper you, for us is a pleasure to serve guests like you. We wish you let us to pamper you again in our infinity pools with variety of premium and drinks of course our excellent service. I love if you will contact me again... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I stayed at the Sandos in the third week of August 2014, so anything I am saying could be different now.... Upon arrival, the security of the hotel was great, as my taxi pulled up the driveway I was met by security agents asking my name and the stay details. No problem there. I like secure, being a single female... More 

Was this review helpful? Yes 1
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacation resort. For us it is very important to know each and every one of the experiences in Sandos Cancun Luxury Resort, as this allows us to verify our areas of opportunity. In effect ,by comments like yours, we change and improve our service day by day, that... More 

Spring, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

The room was inviting. The pools were nice, but they were always warm. Most pools in resorts are cool and refeshing. The decor in the hotel was beautiful. The food was good in the Buffet, as well as the steakhouse, and the Japanese Habachi. There was a lot of sea kelp on the beach. This is my first experience with... More 

Was this review helpful? Yes
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: Much appreciate your visit as well as your nice comments. In effect due to climate change we are going through a season of seaweed, Sandos Cancun Luxury Resort it's a sustainable hotel carry out cleans of beaches based on the instructions and rules handled by the department of ecology at the destination. However, we can not deny that... More 

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Beach (15)
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Caribbean Suite (52)
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Deluxe Room (23)
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Lagoon Suite (59)
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