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All 172 Cancun hotels

Sandos Cancun Luxury Experience Resort

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Sandos Cancun Luxury Experience Resort
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87%
Ranked #18 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 3 days ago
Michael L Huntsville, Alabama
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1,238 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
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English first
Huntsville, Alabama
1 review
3 of 5 stars Reviewed 3 days ago NEW

Great little resort. Only issue is the front desk. When we arrived, one person working the front desk while 4 others were standing there. Finally out turn came and the person started to help and they the person started to help 2 other people while 4 others were standing there. Went back to change room since we had 3 rooms... More

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Mexico City, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great hotel, great service, great beach! be back for sure!!!! the staff from the pool is very helpful very good drinks and the food is amazing. Specially Liz from the kids club is a very importat asset for the hotel.

Was this review helpful? Yes 3
Morgan hill
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

This resort is small which was fine by me. My boyfriend and I stayed 4 nights 5 days. Once we arrived to hotel they had champagne and a rose handed to us. The staff is extremely friendly although you constantly have to keep leaving a tip for good service. The drinks are extremely watered down during the day. The bartenders... More

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st. kitts
Reviewer
5 reviews 5 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed 8 nights at the end of October. My spouse fractured her arm (off site) at the half way point of our trip, so unfortunately had to rely heavily on room service for the last four days. PROS -Low occupancy at this time of year, never had to wait for an elevator or service at a bar -Beach beds and... More

Was this review helpful? Yes 2
Sunderland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the second time I have been to Mexico this year. First time we stayed in Riviera Maya, and this second trip is obviously in Cancun. I found staying in Cancun a lot better than staying on a sole resort as I had done previously in the year. Your able to walk out f the hotel without the expense... More

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Rowlett, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I think I was there with Steve. Not near the issues he had, but, definitely NOT as advertised. We went the week after the 4th of July. The room was wonderful. No special service as advertised though. "Stocked" mini bar in the Sandos Suite had 4 beers and soda water. Definitely not the "Bottle Service" we were led to believe... More

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful, clean hotel with all the amenities you could ask for. Greeted us with champagne at check in. Three different restaurants, a all day buffet outside by the beach and pool, room service, a lounge w/full bar, and a full gym, which everything was all inclusive. The room was clean and big, and that was just the deluxe room. You... More

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Oklahoma City, OK
Contributor
11 reviews 11 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sandos Cancun in May 2014. Myself, husband, 3 year old, my brother, sis in law and their 2 children (age 2 and 5) and my parents. We stayed for 5 nights in a Sandos suite.I had requested a Sandos suite with a pool view on a high level floor....we didn't get that....got a view to other... More

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Houston, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is old and have many problem with air condition in the room, we have to ask for different room but still have the same issue. We have a plumbing problem and call the front desk , and 5 hrs later still no one show up to fix it. We were there with 22 other in our group and... More

Was this review helpful? Yes 3
New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 1 night.. we payed a lot per one night .. good food .. good location.. but too expensive .. the hotel is small .. no answer on phone from front desk.. friends came over to use the water activities (jet ski) of course they were willing to pay for the rental .. and hotel front desk... More

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Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
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Lagoon Suite (59)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Cancun #11 Spa Hotel in Cancun #12 Romantic Hotel in Cancun #13 Business Hotel in Cancun #17 Top resorts Hotel in Cancun #17 Luxury Hotel in Cancun #18 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
Number of rooms
213

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