We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandos Cancun Luxury Experience Resort

4.0 of 5 Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Sandos Cancun Luxury Experience Resort
Professional photos View all
Browse nearby
Sandos Cancun Luxury Experience Resort
Write a Review

2,388 reviews from our community

Traveler rating
    1,468
    536
    223
    95
    66
See reviews for
470
1,143
57
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2388)
  • Mar-May only
    (579)
  • Jun-Aug only
    (590)
  • Sep-Nov only
    (503)
  • Dec-Feb only
    (716)
All months
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It was a pleasant experience. Here are a few comments from our stay there Feb 2015 THE PREMIUM CLUB: Not too exciting. A Bar and a few TV's. Newspaper in the AM. Our hostess, Claudia was good to help us print our boarding passes etc. SEASONS restaurant: I hate to complain. The wait staff are so kind but the food... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

So if you are a young person this review will probably inspire you to stay here. Beautiful building, tastefully decorated, great service. The pools are very nice, with plenty of places to sit, umbrellas, etc., and there is a small bar/snack bar next to the pool/beach area. Really enjoyed ourselves until about noon, when they totally cranked up the music,... More 

Was this review helpful? Yes 1
Irvine, California
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for 4 nights for my birthday recently. Pools/Beach - beautiful, however, of the 3 pools, the first one is completely in the shade by noon, and all 3 pools in the shade essentially by 2-3 PM. Not enough lounge chairs on the beach. People were having to bring lounge chairs down from the pool to the beach area. Poolside... More 

Was this review helpful? Yes
Shawnee, Kansas
1 review
4 of 5 stars Reviewed 4 days ago NEW

This was our sixth visit to Sandos. We count down the days to our arrival. The service at Sandos is amazing. Jose and Jesus in Zango were our servers at breakfast every morning. Oscar, Casanova, Enrique and Kari at St Trop went above and beyond to take care of our needs while we lounged at the pool with a fantastic... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I stayed at the Sandos for five days in early February for my 40th. The property was very nice, clean and the service was outstanding. I see a lot of people crying about a few items such as the food and cleanliness. The buffet (Zango) was ok for dinner, only went there the first night, but was... More 

Was this review helpful? Yes 1
Sioux Falls
Top Contributor
53 reviews 53 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Because we visited in low season not all the restaurants were open. However, the Gajin teppen experience was great. The drinks were good. I enjoyed the room very much. I liked the pool area very much. I really enjoyed the food here. The entertainment was a little lackluster but we had fun with other guests. The hotel has an intimate... More 

Was this review helpful? Yes
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, I would like to thank you for your preference selecting Sandos to spend your vacation in Cancun. We are so glad to learn that your stay was pleasant and that you could really enjoy the intimate vibe and relaxing atmosphere of Sandos Cancun. During lower seasons, we may not remain all of our restaurants open every night, however,... More 

Canton, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed during valentines day - presidents day holiday for 3 nights. The room was clean and roomy, the staff greeted me with a glass of champagne and a rose like everyone was writing. There were enough water and soda in the mini fridge which was a MUST for me since I was concerned of water quality in Mexico. However,... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Visited this resort with my wife for our anniversary, overall a nice vacation. Service was top notch, Daniel Pinon at the Seasons restaurant was the best. (Bananna Flambeau was outstanding ) The service at the beach for the most part was good, bartenders filled orders quickly when the manager was around, but a bit slow when the manager stepped away... More 

Was this review helpful? Yes
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun, it has been a pleasure for me and my team to be your hosts on your Anniversary trip. I appreciate you to bring to my attention an opportunity area, we take the comments of our guests very seriously and you can be assured that the necessary measures are being instituted to prevent... More 

Alexandria, Va.
Contributor
12 reviews 12 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

My friend and I came here after reading many positive reviews including a good one on Travel & Leisure. While we still have 3 more days to discover what everyone else raves about, I cannot help but feel that I'm missing something. Here's why: I never got a rose, warm towel or champagne at checkin not that it really matters... More 

Was this review helpful? Yes 5
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for sharing with us your feedback about your recent stay in Sandos Cancun. We are sorry to know that your experience has not been as expected or as other reviewers have experienced. Please accept our apologies for the inconveniences that miscommunication carried on you, this week has specially been busy for us with a full occupancy,... More 

Portland, Oregon
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

The staff is friendly and helpful. Generous with the drinks by the pool or on the beach. Our room was not super clean, mold in the bathroom and the shower door had years of hard water stains on it. Hotel did have a maid work on the mold but she was unable to do anything on the water stains. The... More 

Was this review helpful? Yes
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, I would like to thank you for staying in Sandos Cancun. We regret to know that you could not live the luxury experience that you expected. We are also sorry to learn that our gastronomical offerings were not to your like in none of our more than 20 menus that we offer from snacks to sophisticated Modern Cuisine,... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sandos Cancun Luxury Experience Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Booking.com, Agoda, Hotels.com, Travelocity, Cheap Tickets, Tingo, Orbitz, TripOnline SA, Odigeo and Jetsetter so you can book your Sandos Cancun Luxury Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#16 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun

2,389 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2064)
Viewed
Hotel & grounds (323)
Viewed
Room/suite (257)
Viewed
Dining (347)
Viewed
Pool/beach area (497)
Viewed
View from room (119)
Viewed
Bathroom (41)
Viewed
Family/play areas (25)
Viewed
Business center/function rooms (10)
Viewed
Other (445)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (271)
Viewed
Amenities (21)
Viewed
Beach (15)
Viewed
Caribbean Suite (52)
Viewed
Deluxe Room (23)
Viewed
Lagoon Suite (59)
Viewed
Pool (27)
Viewed
Restaurants and Bars (47)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Pool/beach area (11)
Viewed
Dining (11)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (5)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay