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Sandos Cancun Luxury Experience Resort

4.0 of 5 Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
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Certificate of Excellence 2014
Sandos Cancun Luxury Experience Resort
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Sandos Cancun Luxury Experience Resort
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2,267 reviews from our community

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448
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is definitely not a "luxury experience" as described in the hotel's name. Being a travel agent and after many, many hotel site inspections over the past 20 years, we do learn what to look for and how to positively critique a hotel. When we arrived our room this is what we found: broken safe, broken lamp shades, chairs on... More 

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California
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you have read any of my reviews and those of others, you may wonder how someone can review a hotel giving it an outstanding/excellent review and then someone else basically says the same place is the worst place they have ever stayed at?? In my opinion it comes down to several things. It might be what you compare the... More 

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Dardenne Prairie, MO
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I were there from Dec 10th to the 17th and we picked this resort based on trip advisor reviews. It's a great resort based on the service and staff. Can't say enough about how you are serviced. Unfortunately we were not received with the drink or soft cloth we were meant to expect but we got there... More 

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family decided it was time for me to get away with them and I am thrilled that I went. The hotel was lovely, the service was great. The staff was helpful and friendly and I enjoyed myself immensely. I would definitely return.

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Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Worst service and experience ever, I visited this hotel on Dec 14. They ask to pay in advance, the food was really bad, the personal really rude so I was out at the first night and 2 weeks later now one can resolve me for my reimbursement, please save the shame of staying at this awful Hotel, worst service and... More 

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the perfect place to stay for a relaxing vacation in cancun. The service was excellent. We had a great view of the sea and the lagoon from our site on the 8th floor. The food was great, especially if you're not looking for a place with lots of American food.

Was this review helpful? Yes 3
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun. We are very glad to learn that you had an excellent vacation with us. We appreciate your review and hope to have you back soon for another relaxing stay in Cancun. Kind regards, Martina Rodriguez Director More 

Astoria, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Where do I start!!!! Margaritas, tequila shots, pacificos!! Ohh yea about the stay. my girlfriend and I stayed here during our vacation in march. We arrived just a little before check in, so our room was not ready. We were immediately greeted with champagne and cool towels. Felt awesome. Once we got to our room it was time to kick... More 

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for staying at Sandos Cancun, your review is pretty much appreciated. We are glad to know that you truly had an awesome experience at Sandos Cancun enjoying of our Total Gourmet Experience and personalized service that distinguishes us. Do not hesitate to come back to Sandos Cancun. It will be our pleasure to have the opportunity... More 

Milan, Il
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort was beautiful I stayed from 11/29/14 to 12/6/14 . Our room was out of this world we stayed in the Caribbean Suite the balcony was the largest I have ever seen and the views breathtaking. 2 bedrooms -2 full baths- living room -dining area with wet bar fully stocked and microwave. The 3 infinity pools are immaculate .... More 

Was this review helpful? Yes 3
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you so much for your preference in Sandos Cancun and for taking the time to share your Luxury Experience in our Resort. We are very pleased to learn that our facilities, personalized service and food and beverage selection was up to your expectations, we are also glad to know that you were able to indulge at Spa... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I still thinking about the tremendous service we have received from the hotel staff. To be honest, sandos staff really made us feel home. It was worth it to come here. The location is perfect, the property is clean, food is great and the spa and massage was very good. I would like to thank Yadira, Josefina,... More 

Was this review helpful? Yes 1
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Abdel, I would like to thank you for staying at Sandos Cancun to spend your recent vacation. It is a pleasure to learn that you enjoyed your stay with us, and your kind comments for our staff are greatly appreciated. It is due to our effort and dedication that we are able to accomplish our main goal - the... More 

Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Having stayed at San Blas and Papagyo in the Canaries; we decided to venture to Mexico. Hotel location was excelled for us; right on the beach and with a dirt cheap bus service running along the Cancun strip. Hotel facilities were excellent; especially the gym; rooms were functional although slightly dated and the view was wonderful. Dinning opportunities were exceptional... More 

Was this review helpful? Yes
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for your preference in selecting Sandos Cancun for your recent vacation, as well as for taking the time to share with us your experience. We also appreciate your acknowledgement of our talented and hard working staff. We are glad to learn that there were many things that you truly enjoyed from our Resort, like our personalized... More 

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Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#15 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun

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Lagoon Suite (59)
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