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Sandos Cancun Luxury Experience Resort

4.0 of 5 Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Sandos Cancun Luxury Experience Resort
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Sandos Cancun Luxury Experience Resort
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2,332 reviews from our community

Traveler rating
    1,449
    513
    216
    89
    65
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454
1,116
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Other than a few slight mishaps with our room, we felt the resort lived up to everything we read that it would. I would definitely go back here. Pros: Everything is truly all-inclusive (ALL of the restaurants)! Many activities, shows, things to do at the resort. Michael Jackson show phemonenal!! Bicycles, snorkeling free. Cons: Far from the main road so... More 

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked a getaway knowing that we would sit through a presentation, so we were prepared and were offered a great deal with minimal pressure. We declined to purchase. We had no issues checking in. Jorge' is great as a bellman. We immediately went down to St. Trop by the pool for Margaritas and snacks. Not so impressed, but it... More 

Was this review helpful? Yes
florida
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I traveled here with a group of girlfriends in March 2014. I have such mixed feelings about this place, but the ultimate feeling I'm left with is not a very good one. I would never return to Sandos and I would never recommend it to anyone. We had reserved three rooms for seven people and, apparently, they had overbooked. They... More 

Was this review helpful? Yes 9
Winston, Oregon
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My wife and I booked at the Sandos Luxury experience in Cancun MX 16 Nov 2014 to 21 Nov 2014, we booked with Prestige Vacations at a cost of $799. all inclusive. We did not read the fine print in the reservation, we were retired. Being,61 years old, even though we have a 6 figure income and were prepared to... More 

Was this review helpful? Yes 7
Miramar, Florida, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I recently stayed at Sandos Cancun. A little post Holiday vacation and also my birthday. I decided on Sandos Cancun after reading some good reviews. I read many good reviews and they received top ratings for their pools and beach. I made the right decision. Sandos is smaller than the All-Inclusive resorts you are used to and... More 

Was this review helpful? Yes 7
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, First of all, thank you for your preference in selecting Sandos Cancun and for the time you took to share your recent vacation with us. It is a true pleasure to learn through your review that you enjoyed every single aspect of our resort, mentioning especially our well-distinguished personalized service. We take pride in our hard working staff,... More 

minneapolis
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an amazing stay at the Sandos Cancun Luxury Resort. This was our first time staying there and we LOVED it! The staff is amazingly friendly and treated you like a friend. The Bar staff ( Hipolito, Wilberth, Jaime, and Samuel) at St Trop would see us and wave from across the pool and greet us by name! Miguel... More 

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for your preference in selecting Sandos Cancun, as well as for taking the time to share with us your recent Luxury Experience. We are happy to know that you had an amazing stay, enjoying all the different services ranging from the wide selection of Gourmet dining available in our restaurants, the ultimate relaxation that our exclusive... More 

Minneapolis, Minnesota
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Originally we had booked another hotel and arrived they were overly accommodating we were greeted with champagne, a rose and a cold towel. I was impressed and assured we were in the right place. We stayed five days and it was the most life changing, the spa is so beautiful and they greet you with its a pleasure always making... More 

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun Luxury Experience Resort. We are more than happy to know that you enjoyed every aspect of your recent stay and were able to live the relaxing experience of Spa del Mar. We are already waiting for you to enjoy another 10 star vacation in Cancun. Best regards, Martina Rodriguez Director More 

Leeds, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I don't normally write a view whilst still staying at a hotel, but this place is worth it I'd just finished a tour and was booked into the Oasis Cancun which was DIRE. I lasted one night and left early. If the Oasis is Ryanair then the Sandos is British Airways! Quieter atmosphere due to an older crowd. A sense... More 

Was this review helpful? Yes 4
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you very much for your preference in Sandos Cancun and for taking valuable time of your holiday to write this review. We are so pleased to learn that you were delighted with your totally relaxing and enjoyable stay. Our resort is well known for its calm, serene and sophisticated atmosphere that provides a really relaxing experience. Allow... More 

Calgary, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent 10 amazing days for my honeymoon. The room was perfect, and the food at the restaurants was A+. The service was excellent! Staff was kind and caring. I would recommend to anyone looking to stay in Cancun. I will be going back.

Was this review helpful? Yes 2
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, I would like to thank you for your preference in Sandos Cancun. It is a true pleasure to learn that you found our resort worth every dollar, enjoying every single detail of your recent stay. We appreciate your valuable recommendation and are waiting to welcome you back and serve you once again for another Luxury Experience. Best regards,... More 

Brooklyn, NY
Contributor
20 reviews 20 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Food: The only food that were good here is the food during the day by the pool (fish tacos, guac, buffalo wings, fries) and the food in Gai Jin (Japanese Habachi restaurant-- the only restaurant you need reservations for). I can't give a review for the restaurant Seasons because I didn't eat there at all. For Gai Jin, you do... More 

Was this review helpful? Yes 7
Web Relations C, General Manager at Sandos Cancun Luxury Experience Resort, responded to this review

Dear Guest, Thank you for choosing Sandos Cancun, as well for taking the time to share with us your feedback of your stay in the resort. We regret to know that your vacation did not meet your expectations. At Sandos Cancun Luxury Experience Resort, we continuously strive to meet every guest’s needs and expectations; therefore your comments are very valuable... More 

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Additional Information about Sandos Cancun Luxury Experience Resort

Address: Boulevard Kukulcan KM 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Experience Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#15 Spa Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun

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