we stay @ the Royal Cancun for 4 years now and every time we go there we like it more and more Friendly people, excellente food the villas are spotless we had a amazing maid this year her name was Ederly,what a wonderfull lady,also our concierge Fabian and our Host Sally were great. I highly recomend this resort to everyone,this... More

Took us a while to write this review however we have stayed here 4 times and always had great service. We always stay in the Royal Master Swim up suite and if you can afford it or take a little longer to save for it it is well worth the money. More

I'm a fairly well traveled globe trotter, so it takes a little more these days to 'wow' me. I'm happy to report this hotel accomplished same! There were so many surprising aspects of our stay [over Christmas, 2011] that I could discuss, but the most important was the genuine service that each and every employee gave, no matter what the... More

We were looking for a hotel that was clean (this was spotless) with an awesome beach where we could relax and unwind from a hectic year. (stayed December/January) We were not disappointed. The staff there would bend over backwards to meet your every need. I think Gerardo at Spice was one of the most attentive persons I have ever met... More

The Royal Cancun is spotless and service is outstanding. My wife and I celebrated her birthday and our anniversary and had a fantastic time. Service was excellent, food great and the facilities were spotless. The place was not full but was almost so and despite this it never seemed crowded, we were always able to find a cabana when we... More

We stayed at The Royal Cancun for 9 days including the week before Christmas. Would not wish for anything better. We had family members flying in few days later with different reservation from different city. They honored my request to keep an adjoint unit for them - no problem! Immaculate grounds. On Saturday they clean everything around the hotel -... More

Stayed here week before Christmas - lovely local - one of 3 connected resorts and you can use all facilties which is nice. Rooms pleasant - decor a bit tired - few problems with items not working but these were remedied on request. Food/restaurants were reasonably good but not great - had a fin night at one of the themed... More

My husband and I have been owners at Royal Cancun since 1979. Each year we see some new improvement that makes our stay even more enjoyable, and a devoted and caring staff for whom no request is too much. A large percentage of the staff has been at the resort for ten or more years, and when we arrive at... More

This was my first time in this hotel and I really liked, why? First of all the service and cleanliness, the employees managed to learn our names and took care of everything we needed! The check in process took less than 10 minutes, they gave us an ocean room villa and loved the decoration, the size, well equip kitchen, relaxing... More