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All 172 Cancun hotels

The Royal Cancun, an All Suites Resort

3.5 of 5 Resort   |   Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
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91%
Ranked #9 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 3 days ago
Steve C
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881 people have reviewed this hotel

Traveler rating
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378
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Seoul, South Korea
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Stayed here in May 2014 for 2 nights as an all inclusive package. Got a beachfront villa and an excellent place to relax. The hotel as such is good, but the people, especially the concierge is REALLY REALLY RUDE and TERRIBLE. Good: - Pool, Location, Amenities, Food are all good - Al inclusive package is very economical especially with the... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Gardens are beautiful; the food is very good, and LaTratoria is a welcome addition. Too bad the whole wall waterfall was not reinstated. However, since the intoduction of the "all-inclusive" plan, the service has deteriorated. Waiting for food or drinks from the bar for over 45 minutes is unacceptable. It is obvious that staff has been cut when only... More

Was this review helpful? Yes 3
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Arrived on Saturday for Week 26 (that's how they track things since it's a timeshare) and was pleased. Got there before official check-in time and since the previous occupants had already departed but the room hadn't been serviced, they issued us cardkeys and said we could store our bags in the villa and could use it to change into swimsuits,... More

Was this review helpful? Yes 3
Sierra Vista, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently spent one week at the Royal Cancun resort. When we arrived we found out about the “all-inclusive” feature and purchased it. The room and its décor were good and we were provided with bathrobes. Each evening our beds were specially prepared for sleep by housekeeping, a fine touch. On Sunday there were various welcoming activities. We could relax... More

Was this review helpful? Yes 2
NH
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent the week June 28th-July 5th in a ocean view 2 bed 2 bath villa. Rated 1-5 Cleanliness 5 Unit set up 5 Kitchen equipment 5 Bathrooms 5 Maid service 5 Bars 3 (weak drinks) Beach 2 (no waves, good for very small children) Pools 4 Front desk 4 Concierge 5 Checked in on Sat afternoon. Assigned Noemi as Concierge,... More

Was this review helpful? Yes 6
Naples, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just been home for 3 days and could not stop thinking about The Royal Cancun and how we need to go back same time next year. The service, accommodations, views, food, exceptional. Refine all inclusive very fair and there are a ton of options. Only negative on our stay where the bartenders were very slow with drinks And not the... More

Was this review helpful? Yes 2
San Antonio,Tx
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Family of 5 with 3 daughters ages 20, 19 and 13 all had a terrific time! Let me start by saying our Concierge " Marco Antonio" made our trip a huge success. Marco was very polite, courteous and thorough from Day 1. We were there 6 days and he sat down with us at our convenience and helped us plan... More

Was this review helpful? Yes 1
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Very happy to have been here for a recent trip to Cancun. RCI exchangers beware - you may have to employ some negotiation skills to get a room that is not street view. When I asked why this was assigned, the front desk specialist informed me that RCI gets assigned these street view villas... Aside from that, the facilities are... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four just returned from a week's holiday in Cancun. We stayed at the Royal Cancun and enjoyed every minute of it. The all suites resort was immaculate! The staff were so friendly and respectful. We felt secure whether in our accommodation or at the beach. The pools, though not very big, suited our requirements. The cleanliness of... More

Was this review helpful? Yes 3
Fort Collins, Colorado, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at The Royal Cancun for 9 nights and had a wonderful time. We had our 16-year-old daughter and 18-year-old son with us and it was a nice, quiet resort away from the "party scene." The waves were a little too mild to nonexistent for our teenagers but the free shuttle ride to The Royal Sands provided all the... More

Was this review helpful? Yes 4
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Additional Information about The Royal Cancun, an All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, an All Suites Resort 3.5*
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Cancun #9 On the Beach Hotel in Cancun #9 Top resorts Hotel in Cancun #16 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Royal Cancun an All Suites Resort All Inclusive stands elegantly along a sheltered beach with kid-friendly surf and views of Isla Mujeres. Step back in time, into the relaxed atmosphere of Old Mexico and its revered family traditions. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. The Royal Cancun is a 10-minute drive from the Hotel Zone's major shopping malls, nightclubs and golf courses, 10 minutes from Downtown Cancun and a 25-minute drive from Cancun airport. ... more   less 
Number of rooms
201

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