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The Royal Cancun All Suites Resort

#22 of 180 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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1 room 1 adult
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The Royal Cancun All Suites Resort
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1,473 Reviews from our TripAdvisor Community

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Goldendale, Washington
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I would have preferred a room with an ocean view. Our room faced the courtyard. The beach was calm. The staff was friendly and the resort was quiet and relaxing. It's located on the far north side of the hotel/resort strip. Easy access to everything. They run a free shuttle to their sister resorts located on the Cancun resort strip.... More 

Helpful?
Thank Stacey S
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We return each year to enjoy the beautiful well kept gardens, calm waters, friendly staff and great food! Our C unit is spacious and clean! Our family looks so forward to all the activities, especially the Sunday beach party! What a fun time kayaking and going out on the two man sail boats! Something for everyone!

Helpful?
Thank jayloo
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear jayloo, Thanks for your review, as well as your loyalty. We hope that you and your family keep making some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful day of activities. It’s always nice to be able... More 

Meyerwood
1 review
4 of 5 stars Reviewed 3 days ago NEW

Excellent service and facilities. Beach was a little disappointing because it was the bay area and it was more gear to families with young children and senior citizens. The buffet needs a little revamping.

Review collected in partnership with this hotel

Helpful?
Thank Norka R
Somerset, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderful resort. We stayed for a week in a 2 bedroom villas which was more than enough room for my family of four. We had a garden view which had a small stream outside the patio which was nice. The kitchen was well stocked and very useful, we did not take advantage of the all inclusive option. The complimentary wifi... More 

Helpful?
Thank distewave
Avon Lake
1 review
4 of 5 stars Reviewed 6 days ago NEW

We had a 2 room villa at the Royal Cancun. It was very nice. We decided to do the all-inclusive after we got there. What I wasn't informed of was that the all-inclusive ended at 4 pm on the last day. We ended up paying $67 dollars for dinner that we weren't planning on. When I informed the front desk... More 

Review collected in partnership with this hotel

Helpful?
Thank jporterpeck
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear jporterpeck, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our... More 

Durand
1 review
5 of 5 stars Reviewed 6 days ago NEW

far from cluster of resorts and away from night life other than the captain ship cruise that goes out every night. Have to take shuttle to other Royal Cancun resorts to get to entertainment or more options for dining or you can take public transportation which is completely safe just hold on because they do not waste any time when... More 

Review collected in partnership with this hotel

Helpful?
Thank Whitney S
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Whitney S, Thank you so much for your review. We are glad to learn you liked our location and enjoyed a quiet vacation at our resort. Looking forward to host you again very soon! Best Regards. More 

New Hampton
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great family resort. Went with our kids (2,4,7 yrs) Look elsewhere if you're looking for a wild night life/party scene. Calm beach, great staff. Lots of time share owners there who have been enjoying the place for years. We took advantage of the transport to the Royal Sands. We enjoyed the much rougher beach there (bigger waves) and variety of... More 

Review collected in partnership with this hotel

Helpful?
Thank heavyp2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear heavyp2016, Thank you for your review. We’re so happy to hear that you had a great vacation. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. It is wonderful to read you... More 

A TripAdvisor Member
3 of 5 stars Reviewed 6 days ago NEW

Although this resort is in need of some serious updates, it is very clean and the staff is kind and helpful. It is small, but includes several sister resorts you can shuttle free to that have additional restaurants and bars. If you are looking for a quiet, relaxing vacation without being at a "party" resort, this is the place for... More 

Review collected in partnership with this hotel

Helpful?
1 Thank A TripAdvisor Member
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn the cordiality of our staff covered your expectations. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Any negative reviews of this place pls disregard b/c those ppl must be miserable ppl. No complaints! This place was wonderful. Beautiful immaculately clean villas, great food/drinks, not crowded, perfect calm beach for kids, AMAZING kids club with great crafts and activities and wonderful staff. This vacation would b a hard one to beat!

Review collected in partnership with this hotel

Helpful?
1 Thank Deecoopa
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Deecoopa, Thank you for taking the time to review your stay with us. It is wonderful to read that you had an amazing vacation at our resort. We're glad to hear that you enjoyed our clean rooms, our dining options and the tranquility of the surroundings. We appreciate your feedback and look forward to welcoming you back soon. Best... More 

Caro, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

A group of 8 of us met at the resort for a week. Overall it was a nice place to stay. Rooms were big and clean although only 2 burners worked on our stove and the coffee pot didn't work. Pool was nice as well as the beach. We paid for the all inclusive and were given bracelets upon arrival... More 

Helpful?
Thank sbcampbell_2233
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear sbcampbell_2233, Hello and thank you for taking the time to reach out to us about your recent experience. We truly appreciate hearing from all of our guests regarding their vacations. We always encourage our guests to let us know right away of any needs or issues that they encounter during their stay, as we want the opportunity to make... More 

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