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The Royal Cancun, All Inclusive, All Suites Resort

3.5 of 5 Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
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The Royal Cancun, All Inclusive, All Suites Resort
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The Royal Cancun, All Inclusive, All Suites Resort
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1,044 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Morton Grove, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We got the most out of our all-inclusive package by enjoying the amenities of the other sister resorts as well. If you are one who doesn't want to leave your hotel even if you have the privilege to enjoy the other resorts as well, Royal Cancun may be disappointing to you because comparatively, this resort is small. The pools are... More 

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Dallas, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

Good place for older adults or families looking to enjoy calm blue water and relaxed, quiet atmosphere. Good on site is good, not great. However there are several reciprocal properties and restaurants that are included that are a nice upgrade in selection, quality, service and ambiance. There is a free shuttle to the Sands and to the other restaurants, except... More 

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youngstown,ohio
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Well we booked this condo through II and had always heard it was nice. Our conceirge Ben was fantastic though I must say. The waiters in the Palapa restaurant cater to the folks with the bands on and same thing on the beach..they run to get them a drink and ignore the paying customers. We don't like all-inclusive and had... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I highly recommend the all inclusive package. I did see a recent review from a share owner whom complained of kids and the restaurant. I am in my 40's and I brought 2 adult children along, our service was impeccable, the staff was friendly and went above and beyond. This was by far the best all inclusive experience we have... More 

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Houston, Texas
Top Contributor
103 reviews 103 reviews
26 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 1 week ago

Someone said all good things must come to an end. It seems that is the thinking of Royal Resorts. It is horrible! Our family owned for 30 years and we purchased for 30 more. Sadly we own until 2037. Our maintenance fees keep getting higher and higher! Each December we would "GO HOME" to Royal Cancun (formerly VCI). We always... More 

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Seattle, Washington
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wanted to give this hotel 3 star, but my last conversation on the phone with hotel makes me drop it to 2 stars. This has to do with their poor time share presentation customer service. We did not plan do go to one of those presentations, but our concierge was a nice, young boy, so we agreed. Here is... More 

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Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear guest, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction levels available and we regret not achieving this goal with you. We've reviewed the information you provided and we're sorry for the misunderstanding. We would like to hear from you for further details that may help us... More 

Jersey Shore, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although we don't own a timeshare here, we visited for one week using the Interval International Exchange and we were treated very well. We were assigned to a beautiful two bedroom villa facing the pool which made it very convenient to relax poolside each day. This resort is not one of the huge mega-resorts so the atmosphere is cozier than... More 

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Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Royal Cancun otherwise known as Club International is an awesome place to spend an RCI membership week. I took the NON all-inclusive plan. This place is one of the cleanest & best maintained properties I've visited in 23 years of timeshare ownership (Club Regina - home resort). I was there in 1996 and the rooms have definitely been updated... More 

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Victoria
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We travelled to this resort the first week of December. It's old (1978) but relatively well maintained. The units are dated, but well equipped and fairly well maintained. The cleaning ladies do a great job. The pool is just OK, and the beach is adequate, but not without garbage. However, this resort, apparently has a policy to place all RCI... More 

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Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our guests with the highest satisfaction levels available and we're sorry to learn we didn't achieve this goal for you. We do have a schedule for beach cleaning with the goal of removing the biggest amount of Sargassum possible without damaging permanently our... More 

Salem, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Had the Mayan massage with Yesica. She gave me a little slice of paradise and an unforgettable relaxation session. Just wonderful. Don't know how else to put it. If you are ever at the Royal,try to make enough time to visit Yesica.

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Additional Information about The Royal Cancun, All Inclusive, All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, All Inclusive, All Suites Resort 3.5*
Number of rooms: 201
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#15 Top resorts Hotel in Cancun
#16 Romantic Hotel in Cancun
#16 On the Beach Hotel in Cancun

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