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All 172 Cancun hotels

The Royal Cancun, All Inclusive, All Suites Resort

3.5 of 5 Resort (All-Inclusive)   |   Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
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91%
Ranked #9 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
SeaSunFamily Toronto, Canada
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889 people have reviewed this hotel

Traveler rating
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384
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

A clean quiet hotel, not for first time travellers. Truly a place to relax and enjoy the sun and water. Not a place with any type of evening entertainment, everything is done by 11pm. Beach shallow and quite pleasant, again not the most exciting spot very quiet (which could be a positive). The staff is generally excellent, like in all... More

Was this review helpful? Yes 1
San Jose, California
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First, my compliment for the housekeeping crews and ground keepers for their excellent work. Pros: - Architecture of the buildings & ground : beautiful, not like soulless Royal Sands. - The room : spotless, smelled fresh, A/C working well. Full kitchen & complete utensils, 2 bedrooms : 1 king, 2 twins & murphy bed (pull out bed) in the living... More

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A new Italian restaurant has just opened in April. The food and service were excellent. Highly recommended. Very relaxing and quiet resort. Located on the bay, protected by Isla Mujeres, the ocean is very calm here, without the big waves on the open side.

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Round Lake, Illinois
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

my family and i are so pleased and really enamored by the staff hospitality. This was our very first trip to Cancun, Royal Cancun simply exceeded our expectations!!! Clean, friendly and very helpful staff and made us feel at home and relaxed throughout our stay!!! Kudos to Anahi (front desk) whos warm and engaging smile upon our arrival made a... More

Was this review helpful? Yes 4
Livonia, Michigan
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I took a trip to Cancun for the very first time and stayed at The Royal Cancun Resort. We are so happy of the choice we made. The hotel is gorgeous, the beach is beutiful and the service was wonderful. Everyone was very welcoming and friendly. Our corciege (Ariel) was always so attentive and helpful. She was... More

Was this review helpful? Yes 6
Seoul, South Korea
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here in May 2014 for 2 nights as an all inclusive package. Got a beachfront villa and an excellent place to relax. The hotel as such is good, but the people, especially the concierge is REALLY REALLY RUDE and TERRIBLE. Good: - Pool, Location, Amenities, Food are all good - Al inclusive package is very economical especially with the... More

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Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, As an important part of our company, our goal is to ensure that you are given the highest level of personalized service so your time with us is seamless and memorable, anything below this level is not what we adhere to and we are truly sorry for the experience you had. Rest assured we will follow up with... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Gardens are beautiful; the food is very good, and LaTratoria is a welcome addition. Too bad the whole wall waterfall was not reinstated. However, since the intoduction of the "all-inclusive" plan, the service has deteriorated. Waiting for food or drinks from the bar for over 45 minutes is unacceptable. It is obvious that staff has been cut when only... More

Was this review helpful? Yes 4
Seattle, Washington
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived on Saturday for Week 26 (that's how they track things since it's a timeshare) and was pleased. Got there before official check-in time and since the previous occupants had already departed but the room hadn't been serviced, they issued us cardkeys and said we could store our bags in the villa and could use it to change into swimsuits,... More

Was this review helpful? Yes 13
Sierra Vista, Arizona
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently spent one week at the Royal Cancun resort. When we arrived we found out about the “all-inclusive” feature and purchased it. The room and its décor were good and we were provided with bathrobes. Each evening our beds were specially prepared for sleep by housekeeping, a fine touch. On Sunday there were various welcoming activities. We could relax... More

Was this review helpful? Yes 5
NH
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent the week June 28th-July 5th in a ocean view 2 bed 2 bath villa. Rated 1-5 Cleanliness 5 Unit set up 5 Kitchen equipment 5 Bathrooms 5 Maid service 5 Bars 3 (weak drinks) Beach 2 (no waves, good for very small children) Pools 4 Front desk 4 Concierge 5 Checked in on Sat afternoon. Assigned Noemi as Concierge,... More

Was this review helpful? Yes 8
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Additional Information about The Royal Cancun, All Inclusive, All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Royal Cancun, All Inclusive, All Suites Resort 3.5*
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Cancun #9 Business Hotel in Cancun #9 On the Beach Hotel in Cancun #9 Top resorts Hotel in Cancun #16 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Royal Cancun an All Suites Resort All Inclusive stands elegantly along a sheltered beach with kid-friendly surf and views of Isla Mujeres. Step back in time, into the relaxed atmosphere of Old Mexico and its revered family traditions. Enjoy fine dining, activities and many other creature comforts with the REFINE All-Inclusive package. The Royal Cancun is a 10-minute drive from the Hotel Zone's major shopping malls, nightclubs and golf courses, 10 minutes from Downtown Cancun and a 25-minute drive from Cancun airport. ... more   less 
Number of rooms
201

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