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The Royal Cancun, All Inclusive, All Suites Resort

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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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1 room 1 guest
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The Royal Cancun, All Inclusive, All Suites Resort
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1,288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just back from 2 weeks in Cancun. We spent the first week at The Royal Cancun (formerly Vacation Club International). We're a family of 4 (w/2 early teens) plus my parents (80 somethings). We have stayed at this resort many times and it is always wonderful. The garden style villas and mature flora provide a very cozy 'old Mexico' atmosphere.... More 

Was this review helpful? Yes 1
Sandra R, Online Community Care Agent at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear DCMatt, Thank you for taking the time to write about our resort. We are glad our hosts’ cordiality made you feel at home and that you enjoyed the tranquil waters of the privileged area where The Royal Cancun is located. We hope to host you again soon on your next vacation to Cancun! Warm Regards, More 

Irvine, California
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hola! We stayed at the Royal Cancun in August for 4 nights. Since we were a family of 5 we had booked a villa that had 2 bedrooms (one with a queen bed) the other with 2 single beds and then surprisingly their living room had a fold down bed that was well hidden in the wall. That was great... More 

Was this review helpful? Yes 1
Freezing in MN
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for just two days at The Royal at the end of our week long trip (rest was spent in Isla Mujeres). Overall, we had a good time and the fact that the rooms are "suites" was the biggest reason we booked (we were traveling with 2 teenagers). I will say this is not a place just my husband... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We spent a week in August-13 to 18 We had a two room villa which was perfect for our family of 5 We loved the pool and beach areas We found the pool immaculate and the beach pretty well maintained. The room was well appointed and kept. The furnishings very outdated and the bedspreads badly stained. The restaurants were ok... More 

Was this review helpful? Yes 1
Sandra R, Online Community Care Agent at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear arlenemurals, We appreciate you taking time to post about our resort. We apologize for the inconvenience of the cleanliness in the buffet and the room not being up to standards. We will work hard on improving our opportunity areas so no customer shares that perception in the future. We kindly ask our guests to promptly report any problems, so... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Two years ago, we stayed at The Royal Cancun and liked it so much we bought an every-other-year timeshare there. Three days before we were to arrive, we were told that there were maintenance problems with the bathroom in our poolside villa and they had to move our location. We were lucky enough to be moved to a beachfront villa!... More 

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1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Party Size: 2 adults 2 children 8/11 Arrival 8/20/15 thursday Depart 8/23/2015 sunday after coming here despite the reviews and loads of negative and positive comments. i can see where the negs come from because its a time share property. many people dont understand what that means. google is your friend here. loads of negatives for it being old. its... More 

Was this review helpful? Yes 7
Houston, Texas
Level Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good option but not great. It is a time share and so the make you change rooms on Saturdays and also many things don't function on Saturday ( beach activities & Laundry ). This is crazy and seems to be for no reason. We had 4 days and they wanted to move us after 2. I had... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Care Coordinator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Newnhamp, Thank you for taking time to post about our resort. Our room switching policy is posted in our websites all of our associates websites. We always aim to communicate assertively with our customers to avoid surprises. We're sorry to learn we didn't achieve this goal with you. It is also written in our procedures that our customers must... More 

Omaha, Nebraska
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

Everything about the hotel was great. From the food, to the villa, beach, staff. We did not use Thomas Moore which is who the hotel uses due to bad reviews. But EVERYTHING about the hotel was awesome. Their staff were friendly and very helpful. I would recommend staying here when in Cancun.

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Pilesgrove, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our trip was nothing short of perfect! We were so happy with everything at this resort! From our check in until our departure there was nothing to complain about. We were greeted with smiles from everyone everywhere. The villa was spacious for us and super clean and comfortable. The beach was amazing- warm clear and we loved the dock and... More 

Was this review helpful? Yes 1
Virginia Beach, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the Royal Cancun because we were looking for a nice place to stay for three generations within our family - from 3 to 65 years. We wanted something that could include suites and still be all-inclusive. We found Royal Cancun and were impressed by its high ratings and its ability to suit all our needs. We... More 

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