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The Royal Cancun, All Inclusive, All Suites Resort

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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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The Royal Cancun, All Inclusive, All Suites Resort
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The Royal Cancun, All Inclusive, All Suites Resort
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1,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Saint Paul, Minnesota
Top Contributor
106 reviews 106 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I used to work for the Royal Resorts and the old VCI now The Royal Cancun was my favorite resorts to relax at when I could... Great staff, great restaurant, awesome beach... I actually lived here for three weeks after Hurricane Wilma in 2005... Miss this resort...

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ottawa, ON
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Royal Cancun is not a spring break destination. In fact they discourage it. For our family of 5, it was the perfect spot. Pros: The property is immaculate. Rooms and grounds are pristine. The buffets are standard but you can always order off the menu. The Palapa restaurant is such a beautiful setting that we would eat their frequently just... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you enjoyed Resort's landscape and rooms. At the same time, we're sorry to learn you've left the resort with such impression from Food and Beverages department. Rest assured this comments are being shared with our manager who will take all the counteractions required to... More 

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We will be returning next year 4th year running, cannot wait same review every year. Great weather, location, food, drink. Fantastic :) This season is hot I normally go in September but will definately return this time of year

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction rates and your review is very rewarding. We look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards. More 

Katy, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I couldn't have asked for a better experience. Our concierge Hanna was awesome she checked on us every day, and made sure we were always taken care of. The resort was super clean and don't be afraid to drink the water at the resort. They showed us the filtration system and it's top of the line. Everyone was very helpful... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words which we find very rewarding. We always strive to provide our customers with he highest satisfaction levels and we're glad to learn we've achieved this goal with you. We will personally praise Hannah and Christian for leaving such a nice impression in you.... More 

Portland, Oregon
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

I was planning a spring break vacation in Cancun for my family that included my wife, 2 daughters, my sister and my parents. I was looking for resort that has a big enough suite for my family. I also wanted a calm beach for my daughters so Royal Cancun fitted the bill. If you want a partying atmosphere, mega resort... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. With the purchase of the REFINE All Inclusive Package, food and beverages at all restaurants and bars at The Royal Cancun, The Royal Sands and The Royal Haciendas, as well as Los Murales at The Royal Haciendas, Hacienda Sisal at The Royal Sands, Captain’s Cove, Pancho’s & Willy’s... More 

washington D.C
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My friends and I had the pleasure of staying here for four days and it was a wonderful time. The rooms were spacious, clean, and had all the amenities you could think of. You are steps from the beach, a wonderful pool, restaurants, bars etc. They also offer karaoke nights, pottery painting, and other cool things to do in your... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you enjoyed your most recent stay at The Royal Cancun. We've published the dishes policy at resort tips and at the checkout balance. We're sorry to learn you haven't find it and for sure will find another way to communicate this to ensure none... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for 7 days and I encountered some of the rudest staff I have ever met, especially the guys at the front desk. The best part about this place is the beach and going to the other hotels beaches. Otherwise go somewhere else!!!!!!!!!

Was this review helpful? Yes 3
Cristóbal G, Cristóbal Galindo at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We have been looking for further information about your stay to make sure what happened and if we failed, to find a way to overcome our failures. However: we haven't been able to find information. Please, consider this an open invitation to reach us if you'd like to... More 

Taipei, Taiwan
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I usually wait until leaving before posting, but after two nights of no sleep due to loud guests with unruly children, I had to say something! We booked an entire week. Sure hope I survive. I tried tweeting my concerns, several times, with nary a response from management. Do they not understand that they'll never get a second chance to... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator. at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Please accept a sincere apology for the delayed answer. We have been looking for your report and unfortunately we've been unable to find yours. Security staff detected children running at public areas but handled it immediately. We encourage our guests and visitors to report this occurrences to Guest... More 

Sutton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Royal Islander for took the shuttle to visit the Royal Cancun. What a beautiful resort!!! We toured a villa and were impressed with the rooms. The resort has a European feel to it. It's on the smaller side but that doesn't seem to be an issue. The beach water is perfect and crystal clear. I would... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator. at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are fortunate enough to be in a privileged location protected by Isla Mujeres. Beach in this area is extremely calm because of this. We are glad to learn you enjoyed both The Royal Islander and The Royal Cancun and we're are already looking forward to welcoming you... More 

Huntingdon Valley, Pennsylvania
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were there for 4 night- 5 days. My overall impression was nice super clean resort, friendly staff and the food was not that great. No night life. Annoying/unnecessary key card scan. It is roughly 20 -25 minutes from the CUN international airport. Maybe a little faster without traffic. If you don’t have shuttle, I HIGHLY recommend USA Transfers. See... More 

Was this review helpful? Yes 8
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customer with the highest satisfaction rates and we hope during your next visit we will be able to receive a 5 stars rating instead of a 4 stars one. We are currently making some changes in our Food and Beverage service. Since... More 

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