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The Royal Cancun, All Inclusive, All Suites Resort

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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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The Royal Cancun, All Inclusive, All Suites Resort
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The Royal Cancun, All Inclusive, All Suites Resort
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1,255 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Winnipeg, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Not a bad place, not great, so somewhere in the middle would be just right. The main problem for me was the food services sector of the hotel. I worked in restaurants throughout my university days and these guys at times were comical. Firstly our experience at the Italian restaurant was terrible. Ate there twice nice setting but that's where... More 

Was this review helpful? Yes 4
Cristóbal G, Online Community Care Coordinator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Reggie, Thank you for taking time to post about your experience at The Royal Cancun. We appreciate your kind words and your insights about the service. It is always good to listen from people with your experience. We are lending our ears to your comments and we're making sure to share them with the appropriated channels so that our... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here with 2 adults kids & booked a 2 bedroom with 1 bathroom but was upgraded to a 2 bathroom! What a treat it was. The 2 bedroom was a split level so the adult bedroom was upstairs and the ocean view was out of this world. Now as far as the food we order off the menu... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Diane526, Thank you for taking time to post about your experience at The Royal Cancun. We're glad to learn you've enjoyed your most recent stay at the resort. It is true that The Royal Cancun its a great place for kids. Specially with the calm and shallow beach. We are sure that your recommendation, such as Captain's Cove, will... More 

5 of 5 stars Reviewed 6 days ago NEW

One of the most fantastic hotels I have ever been to. The staff was impeccable, from the restaurant to the check in everyone was so nice and helpful. There is even staff that serves drinks and food right on the beach! I felt like the staff treated all of the guests like family, being so kind and helpful with whatever... More 

Was this review helpful? Yes 1
5 of 5 stars Reviewed 1 week ago NEW

We just got back from Cancun and couldn't wait to write my review about this great resort we stayed at. From the moment we go there we were treated like royalty, Vicente and our personal concierge Socoro made it possible for us to stay in an ocean view villa. The staff is really friendly and the resort is super clean.... More 

Was this review helpful? Yes 3
Mesa, Arizona
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for several days last October. Being already familiar with the Royal Resorts brand of service, we pretty much knew what to expect as far as quality of service and lodging. Spacious villas, hard working, friendly and efficient staff, 2 large, sparking clean pools, beautifully manicured gardens on the property, convenience market and laundry facilities on site.Two restaurants... More 

Was this review helpful? Yes 12
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for five days, the room was super clean, all the employees were super polite and very friendly. The room was a little outdated with mostly oak brown colored furniture but a very minor thing. The location was great, a bus stop was right outside the entrance which enabled us to go anywhere for about a... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Pros: - The beach was gorgeous, shallow and no wave which is extremely nice for young kids (mine are 3 and 5 year old). - Love the pier. There were a lot of fishes always hang round under the pier. With snorkel mask or even a swimming goggle, you can enjoy watching these beautiful fishes under the pier. There was... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great resort! Easy to navigate through, they have awesome entertainment nights. I like that they assign a person to you to help you set up activities and tours. Painted ceramics was expensive but worth it. The touch it up and add designs. Did explor it was amazing tour

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Allie A, Thank you for taking your time to post about our resort. We are glad to learn you've enjoyed your most recent visit to The Royal Cancun and we look forward to welcoming you again during your next trip to Cancun. Warm Regards. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

After months and months of stalking and reading every review on this hotel my arrival date was set for dec17th. We pulled up to a beautiful hotel with a semi circular drive thru we were immediately greeted by Jeremiah who helped us with our with our bags. We walked to the (FRONT DESK ) and got slapped with a $451... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Naquita K, Thank you for taking your time to post about our resort. We always strive to communicate promptly and assertively with our customers and we're sorry to learn we didn't achieve this goal with you. Nevertheless, we are glad to learn you've enjoyed your most recent visit to The Royal Cancun and we look forward to welcoming you... More 

Georgetown, Kentucky
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all let me say that overall we had a great time at this beautiful resort. I'm not sure for the money we spent however that we will be returning anytime soon. First let's talk about the positive aspects which were plentiful. The property is beautiful and virtually immaculate. The food and room service are outstanding as are the... More 

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Rlath82, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent visit at The Royal Cancun. We are sharing your comments with the appropriated channels so that our service may improve. We'll make sure to personally praise Gilberto, Angel and Enrique for leaving such a nice impression in you. We... More 

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