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The Royal Cancun, All Inclusive, All Suites Resort

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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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The Royal Cancun, All Inclusive, All Suites Resort
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The Royal Cancun, All Inclusive, All Suites Resort
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1,226 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Denver, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Brief review, visited Jun 13-20 2015, this hotel set-up was nice, it's small resort, focus on families, our accommodations were AWESOME! huge two bedroom two bath, the master suit was on the top floor, I literally woke up to a view of the ocean everyday, loved it! the only thing I would have changed about this resort is if was... More 

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PA
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

I am a former owner of a timeshare at this resort and a recent visitor. I have been here several times over the last 31 years and it has consistently been clean, well maintained, with very friendly and eager staff and there has never been the high pressure sales tactics used at other timeshare resorts. I strongly disagree with Ami... More 

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Specious and clean rooms with a well equipped kitchen. Food at the pool side was average, buffet choices seems to be about the same every day. Some dishes from menu were good but takes a while to get first the menu then food. It would have been nice that you would get a menu when seated, but it seems like... More 

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Fullerton, California
5 of 5 stars Reviewed 3 days ago NEW

I had previously vacationed to Cancun but this time we booked at the Club International Royal Cancun. We were greeted by Jeremias upon arrival and he was very welcoming and attentive to all of our needs. This hotel is in great shape, the views from our room were amazing. We had two rooms one was on the poolside/partial ocean view... More 

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Pittsburgh, Pennsylvania
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The property itself is gorgeous, on white sandy beaches. The resort provides stand up paddle boards, ail boats & kayaks (no cost) but you need to sign up for them-go early they can fill up quick. The staff/service is outstanding. We chose not to have the all inclusive and made great use of our well appointed kitchen and on site... More 

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Columbia City, IN
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were in room 1443.Had pool view. The staff were the best I've ever seen. A special thank you to David, who delivered coffee every day,; Gilberto, Juan, and Guilibardo in the buffet, and Jacob and Victor in La Trattoria. Buffet food was not great but ordered food was excellent. The octopus carpaccio was excellent in La Tratorria. Big thank... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to share your experience with TripAdvisor's Community. We always strive to provide our guests with the highest satisfaction levels available and we're glad to learn you've enjoyed your most recent stay at The Royal Cancun. We'll make sure to personally praise David, Gilberto, Juan, Guilibardo, Jacob and Victor for leaving such a nice... More 

Philadelphia, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are owners of one of the royal resorts close to playa del carmen. We wanted to come to Cancun for a week prior to going to another resort and booked royal Cancun. The service is very low quality. The beach chairs were dirty and garbage was not picked up around the chairs. Food and beverage service at the beach... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sorry to learn you left The Royal Cancun with such perception. We always strive to provide our customers with the highest satisfaction levels and anything below excellent is just unacceptable. We have been trying to identify your reservation so we can take all the countermeasures required to... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this place is awesome if you are looking for a very easy family friendly spot. Really amazed at the quality of the food and service and accommodations for the price we paid! Our teenagers loved it! Pool food was outstanding. Restaurant food was beyond expectations. My teenagers are still talking about how good the chicken tenders at the... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to lear you've enjoyed your most recent stay at The Royal Cancun. We've shared your comments with the appropriated channels so that our service may improve. We look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Wonderful property- great suite! Right along the beach-- the sister properties were a treat to go to also and the all inclusive is the way to travel! The personnel were wonderful to the guest and I am ready to go back and spend more time there- Thank you Royal Cancun!

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about your experience at our resort. We look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards. More 

Bergen, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I will write some words about our stay at the royal Cancun, even though we are still staying here 😀 We have been staying here for almost a week now, with another two weekend to go, and we are going to continue to enjoy it. I have read most of what has been said about this resort in tripadvisor. And... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Cancun, All Inclusive, All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you're enjoying your stay at The Royal Cancun. We always strive to provide the highest satisfaction levels and we're glad to learn we're in the right path to achieve this goal. We've shared your comments with Guest Services Manager who will be in... More 

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