We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Cancun, All Inclusive, All Suites Resort

Travelers' Choice award winner
Hotel website
Hotel deals
Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico (Formerly The Royal Cancun)
Offers & Announcements
Spring Special Sale!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Royal Cancun, All Inclusive, All Suites Resort
Professional photos View all
Browse nearby
The Royal Cancun, All Inclusive, All Suites Resort
Write a Review

1,170 reviews from our community

Traveler rating
    740
    306
    78
    28
    18
See reviews for
532
299
13
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1170)
  • Mar-May only
    (343)
  • Jun-Aug only
    (262)
  • Sep-Nov only
    (239)
  • Dec-Feb only
    (326)
All months
Longmeadow, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Spent a week with (Sat-Sat) with my wife and 17 yr old son. Beach front. If you read the reviews here you'll know exactly what to expect. Property very well maintained, rooms large and well appointed. Beach is nice. The wifi is great in the room and not so great (or at all) on the beach. The waitstaff is very... More 

Was this review helpful? Yes 1
Fair Oaks, California
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This still remains as our favorite vacations ever. A great All-Inclusive package, with all meals, drinks included. The trips were great too, they had a nice variety of options available. The hotel was clean, and staff was so kind and accommodating. Wish we can go back soon!

Was this review helpful? Yes 3
london
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms here are great the hotel itself is nice, not too big and the beach is lovely. However meal times are stressful!! The hotel has really not got the hang of the all inclusive. They restaurant had a menu which all inclusive guests are entitled to order from but the waiters neglect to give you the menu unless you... More 

Was this review helpful? Yes 3
Cameron, Wisconsin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I stayed at The Royal Cancun All Suites All Inclusive from April 15th to April 20st. First of all, the place is a maze. Finding your way around the resort is extremely difficult. It is very easy to get turned around or lost. This resort is placed on a lagoon, with very little beach line to walk on, and a... More 

Was this review helpful? Yes 1
Cameron, Wisconsin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I stayed at the Royal Cancun, Al Inclusive, All Suites Resort in April. I will never return to this hotel. First of all, they treat owners different than they do all inclusive guests, especially at the one of only two restaurants, they have at this place. We were in line first at the Italian restaurant and these owners were rude... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

The hotel suites are very nice and the service is amazing; we come to Mexico about twice a year and this was one of our best trips. The hotel is beautiful, the food was great and the service was OUTSTANDING! I am definitely coming back! I would like to mention a few people that made our stay just that much... More 

Was this review helpful? Yes
Cancun, Mexico
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Royal Cancun and thoroughly enjoyed this wonderful resort. The rooms are spacious and the service was superb. The staff was very attentive and quite friendly. The spoke excellent English as our Spanish is very weak. All our wants and desires were accommodated in a timely and cordial manner. A highlight was eating on the beach and... More 

Was this review helpful? Yes 3
det,mi
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

very quiet all the people were very polite and helpful rooms and outside was very clean I will go back again recommend it to anyone the beach is very calming there is a dock you can walk out so you can be father in the water our consierge was one of best and helpful ones we have ever had the... More 

Was this review helpful? Yes 1
Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Been a member at this resort for 30+ years. Clean, quiet, close to downtown, great food and superb service. Great for couples, families (especially with small kids), your wedding or group get togethers, like a family reunion. It is located on the bay side of Cancun, so no waves or unsafe bech conditions (again, great for children). Simply beautiful!

Was this review helpful? Yes
London, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed for two weeks. check in was quick. given room b1226 and informed will have to move to another room on saturday as we arrived on tuesday. two restaurants at the hotel both good but remember the bars close at 10.30 yes 10.30. good shuttle coach service to the sands hotel does not run on saturdays. this hotel is a... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

1,232 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (674)
Viewed
Family/play areas (13)
Viewed
Pool/beach area (178)
Viewed
View from room (60)
Viewed
Dining (38)
Viewed
Hotel & grounds (136)
Viewed
Room/suite (84)
Viewed
Bathroom (2)
Viewed
0:48
Videos (2)
Viewed
Other (161)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (538)
Viewed
Amenities (34)
Viewed
Beach (50)
Viewed
Pool (57)
Viewed
Restaurants and Bars (21)
Viewed
Suite B (126)
Viewed
Suite C (154)
Viewed
The Hotel (96)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (4)
Viewed
Room/suite (6)
Viewed
Dining (3)
Viewed
View from room (2)
Viewed
Family/play areas (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question