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Oasis Cancun

3.0 of 5
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Hotel amenities
Ranked #85 of 170 hotels in Cancun
3.0 of 5 stars 249 Reviews
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249 reviews from our community

What travelers say about this hotel
  • Grand Oasis(54)
  • Air conditioning(31)
  • Spring Break(30)
  • Very nice(23)
  • Good time(20)
  • Steak house(16)
  • Pool area(14)
  • Star resort(12)
  • Would not recommend(11)
Traveler rating
    48
    77
    49
    33
    42
Only show reviews for Family (66) | Couples (74) | Business (3)
Date Rating
ilana I
Toronto, Canada
1 review
3 helpful votes
1 of 5 stars Reviewed February 11, 2012 NEW
3
people found this review helpful

1. food is digusting! everything looks amazing but once you try it, you spit it out. (i've never been picky with food). mashed potatoes made from powder, meat unchewable, fish has a weirddd taste, also the juices have weird taste. 2. cocktails, slushies and other alcoholic mixes are very bad especially the ones with ice. their machines dont break the... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for your review of the Oasis Cancun. We appreciate your feedback on your experience during your stay and can assure you that your concerns will be addressed with the hotel to make sure that we provide the services and amenities that are expected. We hope that you reconsider Oasis Hotels & Resorts on your next stay in Cancun.... More

kizzyliz
1 review
3 helpful votes
1 of 5 stars Reviewed February 11, 2012 NEW
3
people found this review helpful

The place is full of screaming, drunken, spoiled, puking, idiot kids from all over the world who carry on their chaotic delerium all through the night. After the third try we finally got a room on the top floor where we could get a small amount of sleep after 2:00 A.M. Finally, after being accosted by a French speaking (of... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for taking the time to review the Oasis Cancun. We sincerely apologize for your experience and hope that changing your location to the Oasis Sens was enjoyable. We appreciate your feedback and can ensure you that your complaints will be addressed directly with the hotel. We hope that all our guests have a great time while on vacation,... More

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St Paul
Reviewer
4 reviews
34 helpful votes
3 of 5 stars Reviewed February 10, 2012

My husband and I stayed there. The rooms were clean but kept getting locked out. The cards didn't work properly. The food was pretty much standard and always available. My husband got sick soon after our arrival. We tried a trip to Isla Maharais but he was so uncomfortable and the bathrooms weren't readily available that we had to cut... More

Was this review helpful? Yes
Vaida C
Lockport, Illinois
1 review
1 helpful vote
1 of 5 stars Reviewed February 9, 2012
1
person found this review helpful

This was my worst vacation so far and I am taking two to three vacations a year. This place is for drunken party animals. I do like to party myself but everything has a limit. This hotel has no entertainment over the day, even though the flyers they give advertise a lot of things to do over the day. When... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for your review of the Oasis Cancun. We apologize that your experience was not up to standards! We appreciate your feedback and will use this information to make improvements and to help ensure that our all our guests have an enjoyable stay at Oasis Hotels & Resorts. We hope that you have a chance to visit another one... More

stephanieg358
Saguenay, Canada
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed February 9, 2012
1
person found this review helpful

first of all. I dont understand all the bad reviews I see below. The rooms were fine, the hotel is clean, service is pretty good and food is excellent. I didnt do all the restaurants but the ones i did were great. When you stay at the oasis you cant go to all the restaurant somes are only for the... More

Was this review helpful? Yes
Lola148
Banff National Park, Canada
1 review
3 helpful votes
1 of 5 stars Reviewed February 7, 2012
3
people found this review helpful

and also Ms. Marie-Eve Bergeron from Transat Tours Canada -Customer Service. Someone on our floor actually set off the fire extinguisher while we were sleeping. When we woke up they accused my son since some of it was in the room. They sent a Mexican security guard to escort him downstairs without any explanations. Then Boom they said they know... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

We sincerely apologize for your experience at the Oasis Cancun. It is very unfortunate and we appreciate your sharing your experience with us. We can ensure you that this will be addressed immediately with the hotel! Please contact us directly at info@oasishotels.com if we can be of any assistance in this matter. Kind regards More

Natalie Z
Windsor, Ontario, Canada
1 review
10 helpful votes
1 of 5 stars Reviewed February 5, 2012
10
people found this review helpful

We just got back from a 6 day trip to the Oasis Cancun. This trip was a last minute decision for us as we were joining a few of our friends on their planned vacation. Everyday I came online to read reviews and look up pictures because I was so excited to be going away again. I started to become... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for taking the time to review the Oasis Cancun. We really appreciate your feedback and will use this information to help make improvements at the hotel! We would like to apologize for any distress you had and for any unfortunate experiences you encountered during your stay at the hotel. Oasis Hotels & Resorts is currently under new ownership... More

SweetSophie
Belleville
Reviewer
3 reviews
33 helpful votes
5 of 5 stars Reviewed February 3, 2012
8
people found this review helpful

All I can say is WOW. We were 3 girls all mid 20s and we were not expecting anything as close as what we got. We all thought this resort was a cheap, not at all luxurious hotel to go to but all we really wanted was to party anyway. The hotel is amazing, beautiful, gorgeous beach and pool. You... More

Was this review helpful? Yes
stevejackieiansyd
Sioux Falls, South Dakota
1 review
2 helpful votes
3 of 5 stars Reviewed February 2, 2012
2
people found this review helpful

We had 5 couples go from NW Iowa ages 30 to 39. Some 1st timers to Cancun some repeat. 1st time at Oasis for all of us. Check-in was AWEFUL! We arrived at the resort at 2:30 and stood in line to check in until 3:10. This is because the line was short. We were promised our rooms would be... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for sharing your review of the Oasis Cancun. We appreciate the feedback from our guests and hope to use this information to make sure that all our guests have an enjoyable vacation experience in Cancun! I apologize for any inconvenience you experienced during check in and hope that you consider another one of the Oasis Hotels & Resorts... More

Christine L
Windsor, Canada
Senior Reviewer
6 reviews
1 helpful vote
3 of 5 stars Reviewed February 2, 2012

We just arrived back from our stay at the oasis cancun. Unfortunately we booked this vacation before reading the reviews. Once we read the reviews we got nervous. From my experience most reviews (on other places we visited) are overly harsh so we were not going to let the bad reviews get to us. We did consider upgrading to the... More

Was this review helpful? Yes
Karend68, Manager at Oasis Cancun, responded to this review
February 15, 2012

Thank you for your review of the Oasis Cancun. We appreciate your feedback and would like to apologize for any inconvenience you had at check in or during your stay. We take your reviews seriously and will be addressing your concerns with the hotel to ensure that our service and amenities are up to standards. We hope that you can... More

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Oasis Cancun Also Known As

  • Oasis Cancun Hotel
  • Cancun Oasis Hotel
  • Cancun Oasis
  • Oasis Cancun Mexico
  • Oasis Cancun Resort
  • Oasis Hotel Cancun
  • Hotel Oasis Cancun
Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)

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