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Oasis Cancun

3.0 of 5 Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Oasis Cancun
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Oasis Cancun
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2,346 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

I am so angry at myself for wasting my money here. This is a 2 start hotel. There is too much to write here, and I came with reasonable not high expectations. I have been to many resorts, and this was by far the WORST SERVICE that you can imagine. I sat on the 30 year old plastic chair on... More 

Was this review helpful? Yes 3
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Terrible terrible terrible. First off, beds were moist when we arrived and room smelled of sewage system. We tried to call reception but of course our room phone didnt work. Switch rooms to another moist bed room. Paint was peeling from the tub. Sheets smelled of sweat, curtains were stained black and no toilet paper in bathroom or towels or... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Tiffany, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. In regards to the inconvenient at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated to ensure the wellbeing... More 

New York City, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

food SUCKSSSSS, people are rude, bedbugs, dirty bathroom, dirty sheets, it was a terrible terrible experience i would never in my life Recommend this resort to anyone enjoyed the party scene but that was all and the drinks were watered down one drink at a time per person

Was this review helpful? Yes
Sycamore, Illinois
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Horrible food, alcohol, rusty shower water, beach full of cups, cigarette butts, limit on water, mini bar filled 4 out of 7 days when we asked for the mini bar to be filled they said it would be an additional $40,no blankets, no room service, front desk never comes when you need something, obnoxious college kids, D.J. swearing(not appropriate for... More 

Was this review helpful? Yes
Milford, CT
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

What a dump. Our room was near the lobby. It was smoke-filled and impossible to sleep. The bathroom smelled like urine and there wasn't even a lamp in the room so it was impossible to read at night. The worst was the water. We were told that we could get one bottle per room per day. Even the bars would... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Kenny, We are truly sorry we were not able to meet your expectations; we apologize for the inconveniences you encountered. Your comments have been reported to the corresponding department to make sure the issues are rectified and the room is in optimal conditions. Our hotel is audited and certified by a company that measures and ensures the high quality... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel - We were on the Grand Oasis side which is at the opposite end of the Oasis lodging. You meet in the middle for alot of common ground by the pools and beach. During the day they have a DJ setup in the huge DJ booth on the beach, at night they set up a smaller more intimate... More 

Was this review helpful? Yes 3
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the Oasis Cancun for Canadian reading week (February 14-21, 2015). After reading trip advisor reviews, I was preparing for the worst. Our flight was delayed, so we arrived at the hotel at 4 a.m. and were told that check in was at the Grand Oasis. We walked all the way over to the other side of the... More 

Was this review helpful? Yes 9
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Laura, We wanted to take the opportunity to let you know that we recently made improvements and renovations to our facilities and rooms in order to meet our guests’ high standards. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater... More 

Kamloops, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

First off, I went there thoroughly aware that it was Canadian Spring break as my husband, myself and my 10 year old daughter went to surprise our other daughters and our family friends. We booked through what we thought was the Oasis official website, to only receive an email from a company out of Miami.....I called them right away confirming... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Kim, Our resort has three different categories, as clearly stated on our official website. The facilities, rooms and restaurants you have access to depend on the category you chose when making the reservation. We are sorry to hear that the food is limited; the category you booked has ten different restaurants and eight bars available with different food and... More 

Los Angeles, California, Usa
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a wonderful experience here. Not sure why all this bad comments about the place. This Hotel is the entertaining of all Hotels. Boxing is held here, the best D.js in the world play here when there are events, the larges swimming pool in all Cancun is here too ,famous people even stay here. Yes its a big hotel... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Blanca, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First you have to pay 50$ american for your safety box in your bedroom in you room no mini frig no water.they never leave towel in your bedroom you have to run around to find a girl that can give you some,light was almost all broke, in front of my door big hole in the roof licking water everywere on... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Spring Break(11)
  • Great time(5)
  • Young people(5)
  • Sushi bar(3)

Additional Information about Oasis Cancun

Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Cancun 3*
Number of rooms: 879
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Booking.com, BookIt.com, Cheap Tickets, Hotels.com, Travelocity, TripOnline SA and Odigeo so you can book your Oasis Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oasis Cancun Hotel Cancun
Cancun Oasis Hotel
Oasis Cancun Mexico
Oasis Cancun Resort
Oasis Hotel Cancun
Hotel Oasis Cancun
Hotel Style:
#47 Spa Hotel in Cancun
#56 Top resorts Hotel in Cancun
#70 On the Beach Hotel in Cancun

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