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Oasis Cancun

3.0 of 5 Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Oasis Cancun
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Oasis Cancun
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2,072 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Woodbridge, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I've had my fair share of crappy hotels/hostels but this resort was just horrible. This place was so understaffed, dirty, stinky, and the food was just horrible. The only meal I thought was good was eggs in the morning, but you can't really mess that up. The drinks were SO cheap, we ended buying our own bottles. I understand "you... More

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I am coming back to this resort for my fourth time. This year I am going for New Years! Let me start off by saying that I am 22 years old and have been coming here since I was 18. I have been all over the Caribbean since I was very young, staying in all kinds of resorts so I... More

Was this review helpful? Yes 5
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Sarah, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations with our facilities, gastronomic offer and our current happenings. We would also like to let you know that one of our policies is to require reservation at some of... More

1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

So me along with 5 people stayed in this hotel last week. My first time in cancun we got the all inclusive deal for this place. When we arrive and try to eat at the restaurants there we find out that we aren't eligible due to our bracelet being purple meaning that it isn't all inclusive. So we were given... More

Was this review helpful? Yes 9
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Mari, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the food is limited, we offer several specialist restaurants like our Mexican, Italian, Sushi, snacks as... More

Surrey, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time to Cancun and this hotel was really beautiful, spent a week there. There are several Oasis hotels, we stayed at the Oasis Pyramid. Fantastic beachfront, very clean resort and rooms, great entertainment and good food. My favourite restaurant for breakfast was the Marketplace, lots of selections, fruit, great service. Other restaurants: 1. Dos Lunas (Italian)... More

Was this review helpful? Yes 2
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It is gratifying to receive such great comments regarding our gastronomic offer, entertainment and mostly our staff; we will surely congratulate them for their terrific job. It would be... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We were at the resort for a week. My husband got sick our 2nd day. Roman the asst manager was so nice he got us food the hotel doctor recommended and water and a ice bucket. He was very kind and caring. We had a great time our room had a beautiful ocean view. Different food then we are used... More

Was this review helpful? Yes 1
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, We would like to thank you for choosing our hotel during your recent visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. We are delighted to have met your expectations with our medical service. It is gratifying to receive such great comments regarding members of our team. We shall... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is great, amazing staff, awesome facilities, restaurants, bars and great entertainment available all day and night. This is the place to go to meet people and party all day. Beautiful beach! with an island which you can visit via the party boat, well worth the extra cash! Definitely will be back soon!

Was this review helpful? Yes 1
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable, such as the pool, restaurants and Oasis team. We are glad you enjoyed the personalized service we offer. Our staff is always working hard to satisfy our... More

1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I came to cancun for our annual company vacation. My boss paid for 9 of us to travel to cancun and have a good time. This resort left me in complete disarray. #1 they will only supply your room with 1 bottle of water per day. They will not compromise, nor do they care if you dislike this policy. Getting... More

Was this review helpful? Yes 14
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, We are very sorry that we haven't met your expectations, please accept our most sincere apologies for the inconveniences you encountered during your visit. We want to let you know that all your comments and opinions are going to be taken into consideration and are going to be channelized to the corresponding department to ensure a better service... More

1 review
5 of 5 stars Reviewed 2 weeks ago

went with a group of 4 girls. entertainment staff was wonderful!!!! Jimmy, Zairy, Ercole, and Blass made sure you had a wonderful time and always had some activities to participate in. They are all fun, outgoing, and energetic! made our vacation worth while

Was this review helpful? Yes
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Amber, We would like to thank you for choosing our hotel during your recent visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. We are delighted to have met your expectations with our entertainment team and the different activities they put on. It is gratifying to receive such great comments... More

Beaverton, Oregon
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in Cancun for a week, and i can honestly say it was the best time of my life. I had never had so much fun. Great place to stay, there is always something to do and you will never be bored and the food is great ! one of their staff name Jimmy Vazquez and Blass are super... More

Was this review helpful? Yes
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, We would like to thank you for choosing our hotel during your recent visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. We are delighted to have met your expectations with our gastronomic offer and staff. It is gratifying to receive such great comments regarding members of our team.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My 2 friends and I went to grand oasis cancun on august 23rd for 1 week ! It was for sure my best vacation ever !! You definetly have to meet my friend Jimmy Vasquez he's the best entertainer i've met ! Look for him by the pool he will make your vacation really fun :) I will definetly go... More

Was this review helpful? Yes 1
OasisPR, R.P. at Oasis Cancun, responded to this review

Dear Guest, It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable. We are glad you enjoyed the personalized service we offer as well as entertainment activities. We will of course congratulate our staff for their outstanding service. Our... More

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Hotel Summarization (Beta)

What travelers say

  • Spring Break(11)
  • Great time(5)
  • Young people(5)
  • Sushi bar(3)

Additional Information about Oasis Cancun

Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Cancun 3*
Number of rooms: 879
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Also Known As:
Oasis Cancun Hotel Cancun
Cancun Oasis Hotel
Oasis Cancun Mexico
Oasis Cancun Resort
Oasis Hotel Cancun
Hotel Oasis Cancun

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