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All 175 Cancun hotels

Oasis Cancun

3.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Hotel amenities
Oasis Cancun

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Ranked #115 of 175 hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
Dennis F Waynesville, North Carolina
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1,657 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We too were shuttled to this property because of a cancelled flight. They put us in a room that seemed as though it had not been used in months. It smelled like urine and felt damp. It was hot, and the air never cooled it down all night. We had no towels, no conditioner, and our room phone did not... More

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2 reviews
1 of 5 stars Reviewed 2 days ago NEW

My flight was canceled and I was assigned to stay at this resort. There was dried blood on the mirror, rust and mold on the bathroom ceiling/shower, horrible smells in the room, holes ever where, sheets so sharp it could cut skin, live bugs in the bed. Room 2177 is a danger to anyone and I could write more but... More

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Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our flight was canceled and we were put up here by the airline for one night after staying at a high end family resort for our 6 day vacation. What a contrast & my kids were in culture shock. The rooms were dated and smelled musty, bathroom was dirty with small water leaks and the hallways dirty. No refrigerator either.... More

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morganville, nj
1 review
1 of 5 stars Reviewed 3 days ago NEW

We came for one night due to a cancelled flight. One hour would have been more than enough. The hotel is dark and dirty. The rooms smell like mold as do the mattresses, which probably have not been changed in 30 years. The shower head was so rusty, I didn't even want any of us to shower. I am still... More

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Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. We hope to have... More

Waynesville, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I think some of these reviewers must have gone to a different place than we did. I found this hotel to be spotless everywhere I went, and I was there for seven days. The hotel staff were among the very best I have ever encountered in fine hotels all over the world. I will mention Roberto in la Paloma restaurant,... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. Also, we greatly appreciate the special mention of those members of our team who helped make... More

Calgary
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

On the positive side, the beach and ocean was fantastic, (but at the Oasis not groomed, only all the plastic cups and garbage picked up.) The Grand Oasis Beach is groomed nightly. We want to give a big thank you to Yuriria Fernandez, her big smile and friendliness was very much appreciated. We booked a week get away to enjoy... More

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Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the right department to take the necessary actions to correct them and provide new options for you in the in the... More

tulsa
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is just fine for the price. We were a group of 6, ages 21-50. We thought the food was good, the Mexican and Italian restaurants were really awesome (long waits though so go when they open). Even the sushi bar was good (& that's coming from an owner of a sushi restaurant). I'm not sure how anyone could... More

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Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments and observations about your experience, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Regardless of these issues, we are extremely happy to know you were able to enjoy our wide variety of foods... More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

I went to oasis Cancun with my son for his spring break. The food was absolutely horrible. Drinks were not good either. One Day it rained I was downstairs having dinner and my son told me that our room literally flooded from the balcony all the way up to the bathroom which is by the door. Nobody came to help... More

Was this review helpful? Yes
Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, We are very sorry that we haven't met your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. We will be paying special attention to the housekeeper’s and Restaurant/Bar services so we can avoid any issues in the future. We hope to... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Let's get this straight. Me and 2 of my friends went here with one thing one our mind and one thing only. PARTY!! I've been everywhere in south america and Oasis Cancun has the party perfect! The pool area has music blasting which is amazing! Pool bar is full of people, Theres funny contests going on during the day for... More

Was this review helpful? Yes
Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. Furthermore, we are very devoted to our guests, and the staff is committed to understand, help... More

Rockaway Park, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at The Oasis Cancun back in February with three friends. We had problems the second we got to the resort. When checking in we were greeted by a not so friendly staff. We gave them our info and were told they had no rooms available and would move us to another hotel, as if this was normal. We... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. Furthermore, we are very devoted to our guests, and the staff is committed to understand, help... More

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Hotel Summarization (Beta)

What travelers say

  • Spring Break(11)
  • Great time(5)
  • Young people(5)
  • Sushi bar(3)

Additional Information about Oasis Cancun

Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#59 Top resorts Hotel in Cancun
#73 On the Beach Hotel in Cancun
#115 Spa Hotel in Cancun
#115 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Cancun 3*
Official Description (provided by the hotel):
Oasis Loves Fun, Are U Ready? The only entertainment resort that offers the best live shows, music festivals, and permanent acts. A stage whereimagination, dreams, and diversion know no limits.The beautiful beach and infinite gardens pass through the balconies to adorn the rooms, distributed in two buildings of truncated pyramid form. Become familiar with our 10 restaurants, each one with different international specialties. Refresh the spirit in one of our 11 bars…one is easily accessible anywhere you are. Entertainment is available day and night through our Animation Staff. Almost a half mile of pristine beach scattered with lounge chairs for total relaxation and sun worship. An executive, Par 3 Golf course, a full service Spa, a marina offering non-motorized water sports, two tennis courts and various shops are just a glimpse of what awaits you at Oasis Cancun. ... more   less 
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Also Known As:
Oasis Cancun Hotel Cancun
Oasis Cancun Hotel
Cancun Oasis Hotel
Cancun Oasis
Oasis Cancun Mexico
Oasis Cancun Resort
Oasis Hotel Cancun
Hotel Oasis Cancun

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