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Oasis Cancun

Hotel website
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Oasis Cancun
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Oasis Cancun
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2,536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed yesterday NEW

Arrived at Oasis Cancun May 15 around 9:30 am: When we arrived, there was no one else there checking-in. We walked right up to the desk and gave our information. We then were told by a staff member that “We are very busy” and that they would be transferring us to another hotel (Resort A) for 2 out of the... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Was by far the worst resort I've stayed at. I didn't even want to be in the room most of the time. There were kids banging on my door in the middle of the night and running, the water smelled like rotten eggs, the food in the restaurants was horrible, staff was even worse. A definite waste of money

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. On the other hand, we are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve... More 

Travelers are raving about these Cancun hotels

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

The workers were nasty! If you like rude and lazy then go to oasis cancun! The rooms are filthy! The food is not even edible! Stay away at all cost! Down the road there is SECRETS!!! Worth the money! OUR ROOM WAS CLEARLY BROKEN INTO, Didn't even lock anymore dead bugs on the wall, they don't change the sheets! The... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Leedana, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you for taking the time to share your comments with us, as they help us to provide better services in the future. In regards to the inconvenient at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

This place is old and really showing it's age. This has been the worst of our 12 visits to Mexico and just a little service would have made a difference. When we arrived we discovered the airconditioner in our room was leaking and made for a nice slippery floor, right in the path to the bathroom making any late night... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear John, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun, we are truly sorry for the inconveniences you encountered during your stay. Furthermore, we appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

All the reviews on here seem like older people that booked around spring break. Expecting to have a relaxing time.haha. Why would you complain about noise its spring break. If you go to the reviews before spring break they are somewhat good. And as for the things getting stolen to cheap to pay the 30 bucks?lol all good to me.

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We hope to welcome you back in the future. Please do not hesitate to contact us with any questions you may have. Kind regards. More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're looking for a party resort with a nice clean beach, this is the resort for you. Me and three other girls went for a bachelorette party, and had a blast partying with everyone on the resort. Perfect place for young adults to go and have a good time. The rooms were "meh", but that didn't bother us since... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun, it gives us great pleasure to know you enjoy our facilities and restaurant options, we go to great lengths to provide our guests with a variety of food and drink options to satisfy their every need. On the... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

stayed in the oasis building on the beach. Room was fine and clean. I had no charges upon check in for safe, towels etc... I booked through cheap carribean and they had their own exculsive check-in/check-out which was nice. me and my girlfriend went on our first vacation and i was pleasently surprised being there before for spring break, but... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Blake, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are also happy to hear you enjoyed our facilities, service, food and... More 

1 review
4 of 5 stars Reviewed 1 week ago

This April we decided to have an all girls trip to the Oasis. We have read the reviews and were prepared for the worst. Upon booking a month before, we were told about the charge for the lock, and were warned about a $30 charge for being under 30. Sure enough, we were charged for the lock but nothing else.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Vanessa, We're flattered that your stay with us has encouraged you to share such positive comments about us. We are glad that we meet your expectations and had an amazing holiday. On the other hand, we regret any inconvenience that occurred during your stay, your comments will get to the corresponding areas to take the necessary measures. It is... More 

Canton, Illinois, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I stayed for 7 days at the end of April. This was our second trip to Cancun but first time staying at Oasis Cancun. I booked Oasis Cancun because of the many resteraunts bars and daily/nightly enterainment. Then I read the reviews and they terrified me in the weeks before our trip. I booked through Cheap Caribbean... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Jessi, Thank you for your comments, we appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants options as we take great care in providing variety and quality in all of our establishments. We are sorry for the inconvenience you had regarding the water... More 

Dublin, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My two roomates and I booked this hotel because of the price and it is all inclusive. If you are trying to have a fun trip in mexico I recommend this place. Very nice. Laid on the beach at night with a drink in my hand. Swim up bars as well as plenty of music and entertainment.

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Jennifer, Thank you for taking the time to share your experience. We are delighted you enjoyed your stay with us. We greatly appreciate your comments and we hope to have the honor of welcoming you back soon. Kind regards, More 

Hotel Review Summarization

What travelers say

  • Spring Break(6)
  • Young people(5)
  • Great time(5)
  • Sushi bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,432 photos of this hotel

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Beach (65)
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Pool (120)
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Standard Room (65)
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The Hotel (90)

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Other (14)
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