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All 174 Cancun hotels

Oasis Cancun

3.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Ranked #110 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 1 week ago
Silviagruis Ruverside
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1,887 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I went with a friend for a weekend and we really had a good time there, we bought an all inclusive package and it was a smart choice because the food, buffet drinks and restaurants were amazing. Staff were really nice. Party was awesome and the beach was clean and beautiful. Can't wait to go back!!!

Was this review helpful? Yes 2
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and... More

Colorado Springs, Colorado
1 review
2 of 5 stars Reviewed 1 week ago

Day one, they were overbooked so had to stay our first night at their sister Hotel "The Oasis Smart" in Downtown Cancun. They upgraded us for our stay which was nice but upgrading isn't in itself that great. The food is pretty bad at the buffetts, my girlfiend and I both got sick. Luckily it was 2 days before we... More

Was this review helpful? Yes
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Thomas, Thank you for choosing Oasis Cancún as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. First of all, we sincerely apologize for the inconvenience we caused by accommodating you in one of our sister hotels. Regard your stay with us, we are very glad to... More

Ruverside
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Service is horrible nobody was happy to answer questions. Try to call for anything and you find out . The worse was they did not clean towels everyday. Unbelievable :( . The pool and location is good. But every time I need something nobody seems to care by phone

Was this review helpful? Yes 3
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Silvia, We are truly sorry for the inconveniences with customer service you had on you recent stay. Please note that all of your comments and opinions are very important to us and will be submitted to our concierge department to take the necessary actions to correct them and provide new options for our guests in the in the future.... More

Plainfield, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Just got back two days ago ....we go to mexico 3 times a year {airline employee).. pros...nice grounds lots of walking,beach,water,weather short trip from airport.go to the end of grand building and pick up free wi fi from the resort next door,people are nice cons..rooms was never cleaned no cln towels had to call every day..ac did not work at... More

Was this review helpful? Yes 3
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes. In regards... More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went for 5 days with 8 Irish guys. 4 different rooms, two of which the AC did not work in. One of the lifts did not work, so we had to walk 6 flights of stairs to get to our room. The food was an absolute disgrace, you would not feed it to your dog. So we upgraded to the... More

Was this review helpful? Yes 5
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Richie, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. Furthermore, we would like to let you know that we requested a copy of the security report about... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall my experience with the oasis was amazing, there was some issues with the towels but nothing that a call won't fix, the restaurant staff was really nice but my thanks goes to the concierge team, Yanin (I believe) and Ari were so cheerful and attentive, it was stunning the disposition they have!, rooms are ok, need a bit of... More

Was this review helpful? Yes 2
Atención C, R.P. at Oasis Cancun, responded to this review
Google Translation

Estimado Oscar, Muchas gracias por su amable y positiva opinión. Nos alegra que haya pasado sus vacaciones en nuestro hotel... More

Calgary, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the food was terrible and employees give bad service. but it's a party 24/7 what are you expecting? if you are asked to buy the upgraded bracelet don't bother it's 40$/night for access to the entire resort. it only restricts peasants [with the purple band] from entering the "fine dining" areas but fine dining at the oasis cancun is not... More

Was this review helpful? Yes 2
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Jonah, We appreciate the time you have taken to share your experience with us. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes. Furthermore, we would like to let you know we are very devoted to our... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were 5 Irish girls travelling central america and to finish off we decided to treat ourselves to 5 days all inclusive. this hotel came highly recommended by friends and was the party one we were looking for. we were told by everyone to eat in the Italian and it did not disappoint. we ate there every night as the... More

Was this review helpful? Yes 1
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Laura, Thank you for your kind comments. We are delighted your stay with us has been such a pleasant one. We will of course congratulate our team members for their outstanding service. Also, we are happy to hear you enjoyed our Italian restaurant and that our team members made your friend's birthday a unique one. Please feel free to... More

Reading, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was needing a break from the UK life and damn did this place provide. Got to relax at the beach and the hotel staff didnt fail to put me at ease in a new town. In particular one of the concierge, Ari, gave me tips on what to do and see in the area but also what not to... More

Was this review helpful? Yes 1
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We greatly appreciate the special mention of our team member who helped make your stay more pleasant. We will of course congratulate her, as we are proud to say we... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Took my parents out of the USA for the first time in their life. They had a great time. My opinion is a bit different since I've been to other all inclusive resorts which provide more amenities to travelers. The hotel had basically no handicap accessible ramps and my mother was in a wheelchair/walker. I had a problem with all... More

Was this review helpful? Yes 2
Atención C, R.P. at Oasis Cancun, responded to this review

Dear Lynette, Thank you for taking the time to share your thoughts about our hotel. We are pleased to know that our concierge team was able to assist you at the moment and that you thought the staff and gastronomic offer were great. We offer our sincere apologies for the inconvenience you had regarding the handicap accomodations. Please note that... More

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Hotel Summarization (Beta)

What travelers say

  • Spring Break(11)
  • Great time(5)
  • Young people(5)
  • Sushi bar(3)

Additional Information about Oasis Cancun

Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Cancun 3*
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Also Known As:
Oasis Cancun Hotel Cancun
Cancun Oasis Hotel
Oasis Cancun Mexico
Oasis Cancun Resort
Oasis Hotel Cancun
Hotel Oasis Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style
#46 Spa Hotel in Cancun #54 Top resorts Hotel in Cancun #70 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Oasis Loves Fun, Are U Ready? The only entertainment resort that offers the best live shows, music festivals, and permanent acts. A stage whereimagination, dreams, and diversion know no limits.The beautiful beach and infinite gardens pass through the balconies to adorn the rooms, distributed in two buildings of truncated pyramid form. Become familiar with our 10 restaurants, each one with different international specialties. Refresh the spirit in one of our 11 bars…one is easily accessible anywhere you are. Entertainment is available day and night through our Animation Staff. Almost a half mile of pristine beach scattered with lounge chairs for total relaxation and sun worship. An executive, Par 3 Golf course, a full service Spa, a marina offering non-motorized water sports, two tennis courts and various shops are just a glimpse of what awaits you at Oasis Cancun. ... more   less 
Number of rooms
879

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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