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Oasis Cancun

Hotel website
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Oasis Cancun
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Oasis Cancun
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2,749 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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Winnipeg, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

PLEASE READ: So I read all the bad reviews before my friend and I went to Oasis Cancun. I'm 26 and my friend is 23 and we thought whatever, we want to have fun at a party hotel so booked it. The resort is dirty, with terrible service. We were placed in a small room right by the stairs. It... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 days ago NEW

we just left this resort after a 4 day stay on July 25,2015. This hotel is not for families with young Teens (12-16). Not much for them to do. Primarily College Driven and young adults. The rooms do not stand up to the standard of a premium resort. there was an issue with housekeeping each day. Towels were not available... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. On the other hand, we would like to sincerely apologize... More 

Miami
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 days ago NEW

OK...so...I read a lot of reviews before getting to the hotel, and honestly I was prepared for all the bad things I had read. So here it is: The bad: check in line larger than the great wall of china and it takes forever. Prepare for that! The room was average, good bed, good shower, thats all we needed....oh and... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted you enjoyed our restaurant and drink options, as well as our entertainment and our ambience. In regards to the inconvenient we have to say we are very sorry we did not meet your expectations, we take our guests comments very seriously in order... More 

Travelers are raving about these Cancun hotels

Medway, Massachusetts
Level Contributor
5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Let me begin by saying I read all of the reviews on tripadvisor prior to staying at this hotel so I was prepared for what was coming (this helped soften the blow for many of the issues we ran in to). The purpose of our trip was a bachelor party and, as a party of 9 people, the price was... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Guest, We would like to offer our sincere apologies for the incidents you and your friends encountered while staying with us. Also, we have to say we are glad there were things you did enjoy. Our resrots are currently being renewed and imporved in order to provide each of our guest the best service they desereve. We are sorry... More 

Los Angeles, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I booked this trip as a last minute birthday getaway. I was ready to drink some margaritas, make some friends, party and have a great time. When we arrived at the hotel at 7pm they had no room for us. By 11pm they found us a room and when we got to our room, we opened it to find the... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Rebecca, We are truly sorry for the unpleasant experience you had at the hotel; we wanted to let you know that we are still in the process of renovating the resort and we want to apologize that this interfered with your vacations. It is a shame to hear that the food did not meet your expectations as we offer... More 

Fallston, Maryland
1 of 5 stars Reviewed 5 days ago NEW

Honestly, this place was a construction war zone not fit to stay in for anyone. You should read the 2,737 reviews and look at the pictures on trip advisor before you even think about booking a trip at this resort. God I wish I did. Food was horrible, room smelled, ocean was dirty, pool was dirty. Could not get towels... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Kathy, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes.... More 

Columbia, South Carolina
1 of 5 stars Reviewed 5 days ago NEW

Worst hotel I have ever stayed in. Money stolen from me, charged me for safes, terrible food, staff would not serve us food or alcohol unless we tipped them ahead of time. unbelievably bad experience. the hotel staff also did nothing about my money being stolen when I reported it to them

Was this review helpful? Yes
New York City, New York
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on July 21-24, paid about 400$ , it was good and fair value for the money . I stayed in the pyramid before so now I can compare both buildings . The rooms are the same. The lobby is smaller and crowded in oasis while the pyramid is nice and big and less lines . The crowd is... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Ryan, Thank you for your kind words. It gives us a great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Best regards, More 

Edgewood, Maryland
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I booked this resort for a last minute trip to treat my husband for his birthday. Although I got a good deal and I read some views, I was not under any assumptions I was getting a 5-star resort. However I did call and ask questions, did my research and felt confident it would be a decent time. My issue... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Cevina, Thank you for taking the time to share your experience with us. We are delighted you enjoyed our restaurant, drink options, and of course the Spa. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We hope to have the... More 

Cancun, Mexico
2 reviews
3 of 5 stars Reviewed 1 week ago

For the price it's a good deal. The food isn't that great and they have a lot of construction going on especially in the room area. We did plenty of excursions which kept us out of the hotel. The hotel is average but for great for price especially if you are plenty to do excursions such as Xcaret or Pyramids... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Mauricio, First and foremost, thank you for allowing us the opportunity to host your holidays. We are glad you enjoyed your stay with us as well as the ruins and all the richness Cancun offers. We hope we have the honor to host your next vacation. Best regards, More 

Hotel Review Summarization

What travelers say

  • Spring Break(6)
  • Young people(5)
  • Great time(5)
  • Sushi bar(3)
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2,652 photos of this hotel

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The Hotel (90)

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Other (69)
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