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Oasis Cancun

Hotel website
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
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Oasis Cancun
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Oasis Cancun
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2,657 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
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  • All months
    (2657)
  • Mar-May only
    (749)
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    (505)
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    (736)
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Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Our room was great and we had an ocean view which was lovely but overall the experience wasn't amazing. They didn't have our booking when we arrived, and it was an odd mix between young families and young kids getting super wasted at midday. Food selection wasn't huge and the "club" and "bar" offering wasn't anything to rave about at... More 

Was this review helpful? Yes
New Orleans, Louisiana
2 of 5 stars Reviewed 3 days ago NEW

It is a party hotel, no doubt. Party all day and night. But, it is the worst all-inclusive i have stayed in. Service is very bad. It takes forever to get a drink and something to eat. Food is OK. Rooms are ugly, and the pool smells.

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Myself and my friend arrived after a 10 hour flight to be welcomed by an hour and a half que to checkin. Once we got to the desk the receptions were running around like headless chickens. They tried to give us 1 room when we had actually booked and paid for 2, 1 for each of us. Trying to get... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of writing us your comments about your stay with us, we are deeply sorry that it didn't met your expectations. We would like you to know that we are making a lot of adjustments at the resort to improve our facilities and maybe this was the reason that our... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hey guys, seeing a lot of bad reviews on here, so I'll say what everyone is saying, it's a PARTY place, if you don't like loud music, young people and partying, you should not go to this resort! But if you do, you will have a great time! I went 2 weeks ago with my best friend and we had... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We hope to have the honor of welcome you back soon, Kind regards. More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

It's true you get what you paid for! This was the worst trip of our lives! We arrived during a storm which I understand it's something unpredictable, but they should have been prepared since they have hurricane season.. Just saying! Customer service was horrible, hotel was disgusting, vomit everywhere, which did not get cleaned for hours! Flooded rooms, elevator did... More 

Was this review helpful? Yes 6
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I am 20 years young and returned back from Oasis 4 days ago with my two friends from college. Would I return? Most likely not (believe me, I am not picky whatsoever). If you are there to party, party, party then this is the resort for you! We did indeed party and had a great time. Once the alcohol wore... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of writing us your comments. We are glad you enjoyed our ambience, pool and bars, it gives us great pleasure to know this. On the other hand, we are deeply sorry for the inconveniences you encountered during your stay with us, we have made a report to each of... More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is awesome between February and April because every party from the Spring Break starts there during the day. A load of young people, the staff was OK, there was food and above all drinks 24-7 (or almost). The rooms are big with a big balcony (plus our was facing the ocean). If I had to redo it, i'll... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, Thank you very much for your nice comments. We are glad you enjoyed your stay with us, it gives us great pleasure to know our hard work it's totally worth it. We hope to have the honor of welcome you back in the near future, Best regards, More 

Springfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I booked a trip here through Cheap Caribbean which was very helpful, I would strongly recommend booking through them. After we had booked our trip I started reading terrifying reviews online and so we expected the worst but hoped for the best after that. We received amazing service from the staff the entire time we were there,... More 

Was this review helpful? Yes 8
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, We are so happy to know you had such a great time, it gives us great pleasure to know that our hard work it's totally worth it. Thank you for sharing your experience with us, we would definitely congratulate all of our staff for their amazing job. We hope to have the honor to have you as a... More 

Mexico City, Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Before starting my review, I'll state that I traveled during "low season" and sometimes that may make a big difference. On the positive end, the location of the resort is really amazing and the pool is as big as they claim it is. While food was not exactly fine cuisine, for it to be an all-inclusive location, it did a... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of leaving us such nice comments, we are glad you enjoyed your stay with us, it's very good to know that all of our hard work has given results. We also appreciate your feedback on the areas we can improve; we always take our guests comments into account in... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I want to start off by saying that I got here on Wednesday June 10th, as my bags arrived to room it started raining outside. No big deal; My BF & I had plans to stay indoor while we waited on the night to hit the clubs. We noticed that our room began to get flooded by water by the... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Cancun, responded to this review

Dear Jessica, Thank you for taking the time on leaving us your comments, we consider each of them to improve in all aspects. We are truly sorry for the inconvenience you had with the room leaks, we are doing renovations at the hotel and this caused the failures that occurred during the days of the storm, however, our staff is... More 

Hotel Review Summarization

What travelers say

  • Spring Break(6)
  • Young people(5)
  • Great time(5)
  • Sushi bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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