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Sunset Royal Cancun Resort

3.5 of 5
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #105 of 171 hotels in Cancun
3.0 of 5 stars 398 Reviews
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398 reviews from our community

What travelers say about this hotel
  • Time share(14)
  • Very nice(4)
  • Ocean Spa(3)
  • Hotel zone(3)
  • Timeshare presentation(3)
Traveler rating
    83
    118
    58
    45
    94
Only show reviews for Family (83) | Couples (83) | Business (2)
Date Rating
pache04
pa
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed November 16, 2009
1
person found this review helpful

This a great hotel for families traveling w/ kids. The poolside service was great! Food was ok. To make reservations for ala carte..men remember slacks...no shorts. More

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mrav1072
Littleton, Massachusetts
1 review
4 helpful votes
1 of 5 stars Reviewed November 10, 2009
4
people found this review helpful

I actually wrote this review sitting in the lobby of this hotel and felt it was an injustice to not warm future visitors what they are in for. Our first day here we were welcomed open arms by 2 concierge personnel and once we declined the 90 minute presentation we were pretty much non-existent. The room smells of mold and... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

Dear Guest: Thank you for taking the time to write this review. We would like to thank you for pointing out the positives as well as the areas of the hotel you felt needed work. In reference to anything that could possibly go wrong in the room, we have a system that we employ to follow up with these cases... More

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Shatipepper
Pittsburgh, PA
1 review
7 helpful votes
4 of 5 stars Reviewed November 9, 2009
7
people found this review helpful

You may have noticed from other reviews that those individuals that gave the Sunset Royal a negative review often did so becuase they did not like the tactics used by the TimeShare sales people rather than becuase they did not like the resort. Being in the sales profession myself I have to say that I find their sales methods questionable,... More

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Willtradesnow4sand
Pacific Northwest
Senior Reviewer
6 reviews
19 helpful votes
4 of 5 stars Reviewed November 2, 2009
2
people found this review helpful

First, there isn't a place in the Hotel Zone of Cancun that doesn't run the timeshare pitch to it's guests and anyone else it can lure. Just tell them you don't want their free breakfast and you don't need "information" and they will leave you alone. If you decide you want the free stuff offered, it will cost you probably... More

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jtnl01
Arizona
1 review
4 helpful votes
1 of 5 stars Reviewed October 15, 2009
4
people found this review helpful

Let me start by saying I never write reviews to bash a resort, but this time I feel I have no choice. It all started about a year ago when a company by the name of Cancun Travel Unlimited called to inform us we had been selected to recieve a 4 night 5 day stay in cancun. Along with this... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

Dear Guest: Thank you for taking the time to write this review. We would like to comment on the circumstances revolving around this customer’s specific case. Because of matters out of our control, the Ocean Spa Hotel was closed on the days the guest arrived and therefore we contacted him to inform him of the change to the Royal which... More

Romes52
Utah
1 review
3 helpful votes
1 of 5 stars Reviewed September 26, 2009
3
people found this review helpful

I will never set foot in this hotel or anyone of their sister hotels again. We went with our daughter and her husband for their 10th anniversary and was very disappointed. The air conditioning in our rooms didn't work properly and so the room smelled like mold and everything when we got home did as well. There was a leak... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

Dear Guest: Thank you for taking the time to write your review. We appreciate all of your comments as they give us an opportunity for improvement. I regret you felt this way but would like to inform you that we do not have a policy of differentiating between members and non members during their stay at our resort. Furthermore because... More

gemelas2
minnesota
Reviewer
4 reviews
4 helpful votes
3 of 5 stars Reviewed September 24, 2009
2
people found this review helpful

WE ARE TIMESHARE OWNERS HERE AND HAVE TRIED RELENTLESSLY TO SPEAK WITH MANAGEMENT. ALWAYS SOME EXCUSE after waiting 2-3 hours and still no contact. I have read reviews and answers from management which made me write this. In this economy, when money is tight, vacations are a luxury. You are not asking for the moon only what is stated in... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

Dear Guest: Thank you for taking the time to write your review as it helps us to improve in our services. In reference to your membership, I would advise you to please contact us at qualityassurance@sunsetworld.net for further assistance with it. In reference to the hotel services themselves, we sincerely regret the issues you encountered and hope to have an... More

patscat
London
1 review
2 helpful votes
3 of 5 stars Reviewed August 11, 2009
2
people found this review helpful

we ended up staying in 3 different rooms in one week at this hotel. The first was on the ground floor and was very noisy and we were on permenant display, the second one the air conditioning didn't work and we had 2 sleepless nights and the third was ok but still noisy at various times in the night and... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

Dear Guest: Thank you for taking the time to write your review and for pointing out the positives as well as the areas you felt could use some work. In reference to the room, we apologize that you encountered these issues and will continue to reinforce the maintenance in our accommodations. Regarding your comments about our check out schedule, we... More

ewesl2009
ewesl2009
1 review
1 helpful vote
2 of 5 stars Reviewed August 5, 2009
1
person found this review helpful

My fiance bought trip "certificates" from Sams Club in December, 2008 as a surprise family get away knowing that my three sons were going to be shipped to different parts of the world, we would make this a great family vacation. We were told we had to go to a 90 minute presentation, which turned out to be an all... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
November 27, 2009

To Whom It May Concern: As a part of the above-mentioned package that this guest used to travel, attendance at the presentation is optional and not mandatory. If the guest accepted the presentation invitation it was at his discretion. Furthermore we provide all of the information regarding police procedures to our guests for their safety. For future travelers we would... More

jcamp85
california
1 review
1 helpful vote
2 of 5 stars Reviewed July 30, 2009
1
person found this review helpful

I stayed here with some family. when we arrived at hotel everyone was very nice and friendly. the food i would say was so-so. I wasn't too impressed.The room service food seemed to be better. the shows at night were enjoyable. the sister hotel was very nice with a nice pool with a bar inside.That was great. the concierge i... More

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico

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Sunset Royal Cancun Resort
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