I actually wrote this review sitting in the lobby of this hotel and felt it was an injustice to not warm future visitors what they are in for. Our first day here we were welcomed open arms by 2 concierge personnel and once we declined the 90 minute presentation we were pretty much non-existent. The room smells of mold and... More

You may have noticed from other reviews that those individuals that gave the Sunset Royal a negative review often did so becuase they did not like the tactics used by the TimeShare sales people rather than becuase they did not like the resort. Being in the sales profession myself I have to say that I find their sales methods questionable,... More

First, there isn't a place in the Hotel Zone of Cancun that doesn't run the timeshare pitch to it's guests and anyone else it can lure. Just tell them you don't want their free breakfast and you don't need "information" and they will leave you alone. If you decide you want the free stuff offered, it will cost you probably... More

Let me start by saying I never write reviews to bash a resort, but this time I feel I have no choice. It all started about a year ago when a company by the name of Cancun Travel Unlimited called to inform us we had been selected to recieve a 4 night 5 day stay in cancun. Along with this... More

I will never set foot in this hotel or anyone of their sister hotels again. We went with our daughter and her husband for their 10th anniversary and was very disappointed. The air conditioning in our rooms didn't work properly and so the room smelled like mold and everything when we got home did as well. There was a leak... More

WE ARE TIMESHARE OWNERS HERE AND HAVE TRIED RELENTLESSLY TO SPEAK WITH MANAGEMENT. ALWAYS SOME EXCUSE after waiting 2-3 hours and still no contact. I have read reviews and answers from management which made me write this. In this economy, when money is tight, vacations are a luxury. You are not asking for the moon only what is stated in... More

we ended up staying in 3 different rooms in one week at this hotel. The first was on the ground floor and was very noisy and we were on permenant display, the second one the air conditioning didn't work and we had 2 sleepless nights and the third was ok but still noisy at various times in the night and... More

My fiance bought trip "certificates" from Sams Club in December, 2008 as a surprise family get away knowing that my three sons were going to be shipped to different parts of the world, we would make this a great family vacation. We were told we had to go to a 90 minute presentation, which turned out to be an all... More

I stayed here with some family. when we arrived at hotel everyone was very nice and friendly. the food i would say was so-so. I wasn't too impressed.The room service food seemed to be better. the shows at night were enjoyable. the sister hotel was very nice with a nice pool with a bar inside.That was great. the concierge i... More