We had to take showers where the temperature was inconsistent of either super HOT or warm. At night we would come back to the room to find cockroaches crawling around, and on our last night we went to bed with bed sheets that had period stains on them! Need I say more... More

We spent a week in Cancun during April and there were no signs of violence in the hotel district nor in our visit to Tulum ruins nor in Playa del Carmen. Wonderful stay at Sunset Royal Cancun. It was in the mid-80s every day and plenty of sunshine - just right for temperature. Not sure I could handle the heat... More

There was a review I read from March 2011 and I was floored so I thought it was important to give my own review. Amazing, great staff, tons of fun, clean and we will go back for sure. I was there with my children ages 2, 3 & 5 the staff treat us like family. Manuel our poolside waiter was... More

I have stayed at the Royal Sunset and Sunset Lagoon (sister property) several times and have never been disappointed. This year, there was a noticeable upgrade to the restaurants and the poolside amenities. I believe that this is due to the companies desire to match the quality of services offered to members that also stay at their newer property, Hacienda... More

This is my first all inclusive experience, and my first review: the food quality and selection was good to very good. They have a beautiful beach, a nice pool that should be cleaned a little more frequently, and a decent snack bar by the pool that closes around 4 p.m. (they need at least one trash can near the pool... More

We were conned into a timeshare and still ended up paying $399/person! When I made the reservation, I distinctly asked if we needed to listen to a presentation or time share and was told NO -- I even asked 3 times. Once I paid it was non-refundable. This resort is all about timeshares. We even had to pay $99/person for... More

before i went i saw alot of negative reviews which made me a little nervous but i can tell you they must have been due to time share sales experience.the hotel , rooms were spotless and good size.pool is a little small, beach was great, water a little rough.its very close to clubs, restaurants, shopping heart of everything on the... More

You will not find a better beach location. You will find many better resorts with less hassle from marketing staff. Upon our arrival, we were tired from our flight and just wanted to check into our room. No such luck. Appears that the Royal chain of hotels uses the check-in to hold you captive with their sales pitch for their... More

diarrhea for three days. ate here, all inclusive. overbooked at spa, a ppt was cancelled by them. great view. housekeeping staff was great but, we tipped well. hands out everywhere for more money. avoid timeshare spiel. they act like you killed their family if you don't bite. More