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Sunset Royal Cancun Resort

3.5 of 5
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #104 of 170 hotels in Cancun
3.0 of 5 stars 402 Reviews
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402 reviews from our community

What travelers say about this hotel
  • Time share(14)
  • Very nice(4)
  • Ocean Spa(3)
  • Hotel zone(3)
  • Timeshare presentation(3)
Traveler rating
    83
    122
    58
    45
    94
Only show reviews for Family (85) | Couples (84) | Business (2)
Date Rating
keyvons
San Diego, California
1 review
2 helpful votes
1 of 5 stars Reviewed July 5, 2010
2
people found this review helpful

I have travel the world and this hotel is one of the worst in the world. It is not Inviting. They try to sell you a rip off membership insted of attending to the guests. The food is bad. the rooms are in very poor conditions. there are lots of cockroaches in the rooms. The staffs are very unfriendly and... More

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ldct
NJ
1 review
3 helpful votes
5 of 5 stars Reviewed June 9, 2010
3
people found this review helpful

I feel bad reading all of the negative reviews about the Royal Sunset. I think it might be people that are brought in on timeshare deals.We have been owners of a two plus two Master Suite for years. We purchased one and added another a few years later for our adult kids. We stayed in January, only complaint was chilly... More

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packervato
california
2 reviews
8 helpful votes
1 of 5 stars Reviewed June 1, 2010
4
people found this review helpful

This place was picked for us by RCI as an exchange. What a dump. It looks more like an apartment building than a resort..If you dont buy their all-inclusive, they treat you like a second hand citizen ( starting with the flourescent green wristband). All inclusive guests get a black wristband...They have a cheesy litlle bar in the lobby that... More

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captianken
Scottsdale, Arizona
2 reviews
6 helpful votes
4 of 5 stars Reviewed May 30, 2010
4
people found this review helpful

Love two hotel deal with shuttle. Lagoon quite, better pool, better food. Book main dinners here. Sunset - best beach, dirty pool, food average because they had to feed more people. Room poor only becuse we got stuck in ground floor. Call ahead and request good room. Sunset walking distance to shops and bars. DO NOT TAKE CAB RIP OFF.... More

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Kievfrisco
San Francisco, California
1 review
1 helpful vote
2 of 5 stars Reviewed May 27, 2010
1
person found this review helpful

Stayed there the week of May 15th - May 22nd. Totally agreed with last 3 negative reviews. Hotel is not at all like it was in 2001. Got sick Sunday evening May 16th after eating at the Atrium Restaurant, never had this exeperience from traveling to Mexico last 10 years. You shoud rate this hotel as 2 stars! I will... More

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redXstripe
Philadelphia, Pennsylvania
1 review
2 helpful votes
4 of 5 stars Reviewed May 27, 2010
2
people found this review helpful

My first trip to Cancun- I wasn't sure what to expect of our resort as we booked through one of the shady faxes advertising a too-good-to-be-true deal however, I was pleasantly surprised. My wife and another couple traveled to Sunset Royal all-inclusive for about $80 per person, per night. Although the food was average, service was very good, the hotel... More

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Karina30-31
seattle,wa
Reviewer
3 reviews
8 helpful votes
1 of 5 stars Reviewed May 19, 2010
4
people found this review helpful

Hi, my husband and I and 2 my other friends just came from Cancun. We stayed at Sunset Royal 5/11-5/16. It was horrible time overthere. First for some reason they made us to go and listen their timeshare presentation, saying that we got this deal because of it. Well we paid 1200 for 2 ppl, I dont think its a... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
May 24, 2010

Thank you for your comments. We appreciate this site as it gives us an opportunity for improvement. We regret to hear that you did not have a good time on your vacation. Our main goal is to provide memorable vacation experiences to our guests with our quality service. Any promotions offered through our marketing companies or their affiliates may be... More

seniorsdoc72
California
Senior Reviewer
6 reviews
13 helpful votes
1 of 5 stars Reviewed May 17, 2010
3
people found this review helpful

Let me preface by saying that I "royally" screwed up by picking this hotel but had no choice as I bought a package through a timeshare and it was the worst mistake I have ever made. Also we usually stay at 4 star hotels and this was barely 2. So the day we arrived in Cancun and stepped into this... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
May 24, 2010

Thank you for taking the time to write your review. We appreciate your comments as they give us an opportunity for improvement. We regret hearing that you did not enjoy your vacation since we pride ourselves on having our resort welcome repeat customers. We apologize if your room was not ready however if you arrived during breakfast time it is... More

jaysei25
Cleveland, Ohio
1 review
4 helpful votes
2 of 5 stars Reviewed May 16, 2010
4
people found this review helpful

I stayed at the Sunset Royal with my wife and parents for the week of May 8-May 15. Our room was very nice as it had everything we needed for the week, and the housekeeping staff was very friendly and thorough. The pool area is nice but not spectacular... chairs were always available and it sits with a great elevated... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
May 24, 2010

Thank you for taking the time to write your comments; we appreciate the opportunity for improvement. We are happy to hear that you liked the resorts and were satisfied with our housekeeping staff. We would like to apologize for any inconvenience as a result of our changes in the kitchen staff. We have taken immediate action to correct it since... More

nuglops
Atlanta, GA
1 review
2 helpful votes
3 of 5 stars Reviewed May 1, 2010
2
people found this review helpful

We stayed at this hotel through a reservation at a nearby lesser quality hotel, and while this one is indeed fancier... the quality of service and level of professionalism by the original hotel far surpassed anything we got at the Sunset Royal. We patiently listened to the time share pitch for 90 minutes, pointing out our faults with their system,... More

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico

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Sunset Royal Cancun Resort
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