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Sunset Royal Cancun Resort

3.5 of 5
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #104 of 170 hotels in Cancun
3.0 of 5 stars 402 Reviews
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402 reviews from our community

What travelers say about this hotel
  • Time share(14)
  • Very nice(4)
  • Ocean Spa(3)
  • Hotel zone(3)
  • Timeshare presentation(3)
Traveler rating
    83
    122
    58
    45
    94
Only show reviews for Family (85) | Couples (84) | Business (2)
Date Rating
monty1298
Omaha, Nebraska
1 review
5 helpful votes
2 of 5 stars Reviewed May 9, 2011
5
people found this review helpful

We had to take showers where the temperature was inconsistent of either super HOT or warm. At night we would come back to the room to find cockroaches crawling around, and on our last night we went to bed with bed sheets that had period stains on them! Need I say more... More

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LewistonBruce
Lewiston, Idaho
Reviewer
3 reviews
26 helpful votes
5 of 5 stars Reviewed May 5, 2011
5
people found this review helpful

We spent a week in Cancun during April and there were no signs of violence in the hotel district nor in our visit to Tulum ruins nor in Playa del Carmen. Wonderful stay at Sunset Royal Cancun. It was in the mid-80s every day and plenty of sunshine - just right for temperature. Not sure I could handle the heat... More

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CokeVictoriaBC
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3
people found this review helpful

There was a review I read from March 2011 and I was floored so I thought it was important to give my own review. Amazing, great staff, tons of fun, clean and we will go back for sure. I was there with my children ages 2, 3 & 5 the staff treat us like family. Manuel our poolside waiter was... More

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KevinFromCanada
Toronto, Canada
Senior Contributor
21 reviews
9 helpful votes
4 of 5 stars Reviewed April 16, 2011
4
people found this review helpful

I have stayed at the Royal Sunset and Sunset Lagoon (sister property) several times and have never been disappointed. This year, there was a noticeable upgrade to the restaurants and the poolside amenities. I believe that this is due to the companies desire to match the quality of services offered to members that also stay at their newer property, Hacienda... More

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springbreakrob
Traverse City, Michigan
1 review
2 helpful votes
3 of 5 stars Reviewed April 1, 2011
2
people found this review helpful

This is my first all inclusive experience, and my first review: the food quality and selection was good to very good. They have a beautiful beach, a nice pool that should be cleaned a little more frequently, and a decent snack bar by the pool that closes around 4 p.m. (they need at least one trash can near the pool... More

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rainey17
Midland, Michigan
1 review
6 helpful votes
1 of 5 stars Reviewed March 15, 2011
6
people found this review helpful

We were conned into a timeshare and still ended up paying $399/person! When I made the reservation, I distinctly asked if we needed to listen to a presentation or time share and was told NO -- I even asked 3 times. Once I paid it was non-refundable. This resort is all about timeshares. We even had to pay $99/person for... More

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consultantincancun, Outside Marketing Consultant at Sunset Royal Cancun Resort, responded to this review
March 23, 2011

Dear Rainey 17, In having stayed at the Private, Sunset Royal many times, without incident, I was kind of shocked by what I read. I have worked with this resort over the years as well, and have an intimate understanding of their operations. First of all it sounds like you may have been possibly misled by the ones who sold... More

sierra154
sierra154
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed February 24, 2011
5
people found this review helpful

before i went i saw alot of negative reviews which made me a little nervous but i can tell you they must have been due to time share sales experience.the hotel , rooms were spotless and good size.pool is a little small, beach was great, water a little rough.its very close to clubs, restaurants, shopping heart of everything on the... More

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jebplb
State College, Pennsylvania
2 reviews
1 helpful vote
3 of 5 stars Reviewed February 17, 2011

You will not find a better beach location. You will find many better resorts with less hassle from marketing staff. Upon our arrival, we were tired from our flight and just wanted to check into our room. No such luck. Appears that the Royal chain of hotels uses the check-in to hold you captive with their sales pitch for their... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
February 21, 2011

Dear Guest; Thank you for taking the time to write your review. We appreciate all customer comments because they give us an opportunity for improvement. We thank you for pointing out that you enjoyed the beach view and location. The opportunities for improvement which you mentioned will be taken into consideration. We hope to have you as a guest in... More

travel011064
cancun
1 review
1 helpful vote
3 of 5 stars Reviewed February 17, 2011
1
person found this review helpful

diarrhea for three days. ate here, all inclusive. overbooked at spa, a ppt was cancelled by them. great view. housekeeping staff was great but, we tipped well. hands out everywhere for more money. avoid timeshare spiel. they act like you killed their family if you don't bite. More

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Bankster43
Coquitlam, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed February 11, 2011
1
person found this review helpful

Took the whole family, kids 9, 6 and 2 to Cancun and had a great time at the Royal Sunset. It was clean and the staff was friendly with excellent service. The hotel was on the ocean side, where the beach and sands were amazing. We also had access to another resort across the lagoon which was great as well.... More

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico

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Sunset Royal Cancun Resort
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