THis was the worse hotel I have EVER stayed in. We went in with some friends and our kids. The experience was horrible. THere was poop in the pool, broken glass in the kitchen when we checked in- THe first day they ran out of water and towels and the list goes on and on. It was so bad we... More

We've been to several hotels in Cancun and this was certainly the least impressive. There are, however, a few positives: The wait staff was wonderful. Location was great for walking to clubs, restaurants, shopping, etc. Beach was great and had a lifeguard. The best of any that we've stayed at. Many chairs, umbrellas, etc. No bar there as advertised, but... More

We bought a timeshare at the royal sunset approx. 15 years ago. We have swapped our weeks through RCI. We thought it would be wonderful to go back to Cancun. However once we arrived the rooms were unacceptable, dirty, outdated. We complained to the front desk and there comment was we needed to go to the timeshare event on Monday... More

Despite the mediocre accomodations of the Ocean Spa, we loved the Sunset Royal and Sunset Lagoon (we did not get to see the other resort because it was under renovations). This family of resorts with the shuttle system and selection of dining and beaches was fantastic. The location is gorgeous and the view of the ocean is breath-taking. We did... More

The hotel itself, along with the food and beach is very nice. My family and I enjoyed our entire weeklong stay there. Our rooms on the top floor were kept spotlessly clean and organized. We even left money for tip each morning but the cleaning staff did not take it it, which was nice. It ensured us that we had... More

Sunset Royal, which is located in the hotel zone, is within walking distance to the hot night life spots of Cancun. So it’s surprising how relaxing a place it really is. It’s right on the beach, facing the turquoise Caribbean. Go out for a walk early in the morning, it will be just you and the frigate bird, which I... More

Just got back from the Royal Sunset in Cancun, Mexico & we had a wonderful, relaxing vacation! Stayed on the 9th floor which is in the "elite priemer" area. Very comfortable room which has all been recently redone. The pillows could be better on the beds, but we are picky about those. Showers are excellent. Everyone at the hotel is... More

Sunset Royal is nicely decorated and the food is excellent I had options with 3 other hotel and was able to use the shuttle bus that brought me to the different hotels if you choice to go there. Each hotel was nicely decorated and had different restaurants clean pools and alot of land to walk around in order to explore... More

I spent my last vacation at this resort, and the truth is that met my expectations 100% The room was always super clean and very comfortable for my family of three, on one occasion we asked for room service it was very good the food was delicious and takes no more than 20 min. From the moment we walked in... More