we have stayed here in the past, On route to belize we missed our flight, so decided since we had recently bought a membership at sunset we would see if they could accommodate us on short notice. They were totally full. however there was one terrible room left that they did not usually rent out. We decided to take it.... More

We stayed at the Sunset for four days on the 16/oct/2011 booking thru Expedia. We were suppose to stay at the Sunset lagoon but got transfered at the Sunset Royal with a promise of the same type of room with jacuzzi. Of course we got the crappy room. Listen to this , the front counter is telling us that we... More

We were so excited to come to the Royal Sunset as we purchased 10 visits in December of 2010! However, when we arrived our room was nothing like what we were shown. We were shown several rooms on the 9th floor but our room is nothing like that. We are so very diassapointed. We brought our 2 children on this... More

We usually stay at Sunset Lagoon when we go to Cancun, but they are remolding so the moved us to the Royal Sunset. The room was nice and looked out to the Caribbean Ocean, which was beautiful. We has issues with the A/C which after a few different calls to the front desk did get fixed. The food.....well that was... More

We went on a time share promo offer so for what we paid for this trip we truly got our moneys worth. This resort itself was average, however, the beach and view were breathtaking. So if you are one that loves to play in the ocean or sit on the beach this was perfect. The buffets seem to always be... More

Sunset is big on SALES, SALES, SALES! If you don't want to go to yet another presentation, the concierge (which set up the sales meetings) become rude and no longer wish to help you. The food is not very good and it's the same everyday. There is rarely drink service on the beach so you have to walk all the... More

Overall, we had a good time staying here. The staffs were polite and our conceirge Tony was awesome. The only complaint that I had was that the food was dry and over-cooked, even the breakfast bar was horrible, and only 2 restaurants to choose from. The room service was a little bit better. Our room was outdated but they're renovating... More

-The room was beautiful but the A/C was directly blowing to the bed and there was no way to point it upwards or sideway so we had to sleep on the couch. It was hot so we blasted the A/C but the fan was uncomfortable. -Fridge didnt really cool our drinks. -Nothing romantic! -Food was so-so -We had an early... More

my husband and i had a tour of this hotel with a free breakfast buffet. it was nice on the outside. well decorated. the rooms seemed clean but those were the rooms they showed us during the tour. nice pool area. the staff seems pretty nice also. The Buffet on the other hand.... they had some Local squid in it's... More