I actually would of given this hotel 4 stars, as I found the staff friendly, the food was good, the dinner buffet wasnt great but once you booked the Capricsoc restaurant the food there was good (however you have to book the restaurant by 9am latest - otherwise you wont get a sitting) It was because of this that I... More

The beach at this hotel is beautiful!! I only wrote this review because of an incident which occurred with my family on July 8, 2011.. There was a green flag on the beach and my family went into the water. We experienced an undertoe and my whole family were sucked into the water. All of us are experienced swimmers, and... More

The hotel has one of the greatest beaches i've ever been to. Great location, to dining and night life. Rooms well equipped ours was practically newly refurbished. The only hing is the shower did'nt worked right. Staff friendly and nice. More

I thought I got a great deal through hotels.com. Unfortunately, when I arrived the reservation was for 2 rather than 3 adults. The hotel wanted to charge me $190 per day (more than I paid for 2 adults and 2 children) for the extra person- on a cot in the same room. I spent too much of my vacation arguing... More

As a RCI traveller services at the hoel were very good. When travelling with small kids all-inclusive in Cancun is best choice. Althoug there are lot of restaurants they are now within walk distance. Food was good, ala carte available every night (Exept outside if its windy), wine is poor ;-( For us travelling outside high season is just perfect,... More

we desire to go to places and compare what we experienced,..las vegas is the best, disney is for kids but when it comes to resort i adore Cancun, many places to visit but it doesnt includes to the inclusive, you have to pay extra, so watch out to those who are buying package, understand very well and read properly the... More

We just got back from a 4 night stay at the the Sunset Royal. Location gets 5*. Great view of the beach and not to far from the mall. And a short bus ride to downtown. Room gets 2.5*. So we had a 1 BR studio. There is no carpet in the room, and the floors are not the cleanest... More

We were met by a very rude and pressuring lady from Sunset Group when arriving who said she would be our guide there at the hotel, then she never spoke to us again. The counter people were very unfriendly. No smiles No welcomes. No info. No fliers of what to do in the area. No maps, No excursion info. Every... More

Date of Visit -10/2911-11/5/11 Room 315 1&2 Let me start out by saying we are timeshare owners here since 1998. This is only our 4th stay at resort since purchase, usually trade unit with RCI and only go there every 3 or 4 years. Having said that DO NOT BUY ANYTHING FROM THE TIMESHARE SHARKS THERE OR ANY OF THE... More