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All 178 Cancun hotels

Sunset Royal Cancun Resort

4.0 of 5 Resort   |   Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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Ranked #60 of 178 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Kay C Rock Springs, Wyoming
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1,517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rock Springs, Wyoming
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our room had a spectacular view of the ocean. The buffet was very good with a wide variety of choices. Our waiter, Guadalupe, was the best. Elvira in the spa gave the best massage I've ever had. Valentina took very good care of our room. She made animals out of towels every day. She also made sure the refrigerator was... More 

Was this review helpful? Yes 1
Fayetteville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from our honeymoon at Sunset Royal. We had a fantastic time with the all-inclusive package. In fact, I strongly recommend that anyone visiting the resort purchase the all-inclusive package. We had endless food and drinks at no extra charge for the entire week! This included full course meals at Capriccio and Aquario and endless... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had a great time the facilities were very nice. Several staff members went beyond what was expected and made for an enjoyable stay. Like to especially compliment Reynaldo for taking care of our room and the "extra" attention. Carlos and Rubon went beyond being courteous and helpful in the restaurant. Hector always provided great service in the lounge bar. Rosa... More 

Was this review helpful? Yes 1
Mount Pleasant, Iowa, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was a time share trade. Second year in a row where we read marginal reviews of a resort then absolutely loved it! Makes me wonder what would make some people happy. The location is fabulous, the beach the best I've been on. The location relative to shopping, night life, etc also excellent. The main thing that would make me... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Had great view in room. woyld have liked a balcony u could sit on. room service food lacking, usually wasn't made thw way listed and was out of several items throughout week. Food in Capriccio was great as was the service provided by Francisco our waiter in mornings. Food on buffet offered excellent choices. Entertainment was good and kept people... More 

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

This resort is at a prime location, only about a 10 minutes' walk to downtown! The beach and pool weren't crowded at all, but the pool is a bit small and very shallow. Franco and Daniel, both part of the entertainment team, helped make this vacation stand out!! Although the all-inclusive fees were ridiculously high (they made us pay for... More 

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Montrose, Colorado, United States
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall we enjoyed our stay at this nice resort on the beach in Cancun. All of the resort staff we were in contact with were courteous polite and very helpful. Particularly Carlos Capoto in the main restaurant and waiter Ruben. Food choices were very good and quality and value excellent. The staff are not accustomed to receiving tips and go... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We're a young English couple in our 20s and were very let down by this hotel. We went to the Dominican Republic last year and expected a similar kind of service to that, but didn't receive anything close. Also, I'd just like to be clear that we're not complainers - we just work hard and expect what we've paid for.... More 

Was this review helpful? Yes 2
Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We have stayed here twice, once in July 2013 and once in Jan 2015. The first time was a sales pitch presentation with a discounted stay for 5 days. We stayed on the 6th floor with a sea view. We ended up purchasing the membership through their high-pressure sales tactics as an investment with 3 RCI weeks that we can... More 

Was this review helpful? Yes 1
Cornwall, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had another beautiful 2 weeks at our favorite place in Cancun. Although this hotel is not "grandios" in it's appearance, it more than makes up for it in it's people working there: the best waiter for breakfast and lunch is Guadalupe. He remembers what we like and it's on our table before we even sit down! The breakfast chef... More 

Was this review helpful? Yes 1
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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunset Royal Cancun Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#33 Luxury Hotel in Cancun
#42 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun

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