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All 174 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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Ranked #51 of 174 hotels in Cancun
Certificate of Excellence 2014
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  • Reviews (1,385)
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  • Room tips (237)
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1,385 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Spent a week at Sunset Royal.The hotel was clean, the service was fantastic, but the people made the place so amazing and the Caribbean sea was incredible.It was bluer than the bluest blue. No 'photoshopping' these images. The water was clean, the beach was safe and patrolled. You could walk for miles and the sand was never hot to your... More

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1 review
3 of 5 stars Reviewed 2 days ago NEW

Our unit was spacious and clean. However, after our room was cleaned, we never had bath towels, hand towels, or wash clothes. Always had to call to get them. Food is very, very average. Lunch choices outside are a joke. You better like hamburgers, hot dogs, and nachos with cheese. Some bright spots, Carlos, a beverage pool/beach server was very... More

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Edmonton, Canada
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 10 days at room 520 and I would have to say Royal Sunset has the best Hotel in Cancun ..Nice location and its close to the beach front.The hotel itself will complete your vacation from the property to the staff..Me and my fiance were satisfied about the service.From the airport pick up till the checkin experience... More

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Provo, Utah
1 review
5 of 5 stars Reviewed 1 week ago

We spent one week at the Sunset Royal. We can't wait to go back. The food was great, our room was clean, the staff was friendly, there were fun activities offered for kids and adults, the beach was beautiful and the list goes on. Guadalupe, in the aquarium restaurant, was amazing. He went the extra mile to make our dining... More

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2 reviews
4 of 5 stars Reviewed 1 week ago

We were fortunate enough to spend 4 nights at this resort. The beach was clean, soft sand with the most amazing water. Being from the NE we are not accustomed to such warm water. We spend hours walking along the water's edge and playing in the water. Our room was clean. The restaurants in this location were good. Sammy was... More

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Poole, United Kingdom
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I spent 2 weeks at the royal and had a great time. the entertainment staff Franco, Danny, Trisha were lots of fun and a real asset to the hotel, they kept the poolside fun with endless activities and always had a smile on their faces. The evening shows provided some good evening entertainment and Mario always welcomed... More

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Urbano y Rosalinda was the best bartender that we encountered on our trip. He was very skilled, extremely knowledgeable about drinks and always had one ready when he saw my boyfriend and I. He was very friendly, very courteous and helpful through out our whole stay. It was a pleasure getting to know him and his service was greatly appreciated.... More

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Bujumbura, Burundi
2 reviews
1 of 5 stars Reviewed 1 week ago

The service was truly wonderful. Especially wonderful was Doris Ama Del LLave who took care of our room. And Guadaly who waited on us in the dinning room. The property was clean and well maintained. The food was excellent.

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Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The service in the restaurants is very good. Unfortunately there are areas to improve. Like the concierge Sandra she was completely out of our sight, never see her again only in the check. She promise us to follow up some issues, but she didn´t do anything. The transportation to and from the airport managed by Domenica (I don´t remember the... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Guadalupe at the restaurant was amazing hands down the best waiter I have ever had!!! Also, Geny in AMA de llaves was very good to us in our room she made sure everything was super clean and left extra towels which we love especially with taking showers so much out here.

Was this review helpful? Yes 1
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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

809 photos of this hotel

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Dining (98)
Pool/beach area (242)
Room/suite (78)
Hotel & grounds (121)
Bathroom (4)
View from room (67)
Family/play areas (30)
Business center/function rooms (8)
Videos (1)
Other (155)

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Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#37 Top resorts Hotel in Cancun #42 On the Beach Hotel in Cancun #51 Business Hotel in Cancun
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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