Very good location. Service in the restaurants was exceptional. Our waiters were Guadalype and Arsenio, they took very good care of us. Outdoor (by the pool) activities were lots of fun. Marisol, Danilu, Samuel and Arturo showed everyone a good time. We were disappointed in the food. The list of things to do in Cancun was long but very expensive. More

angel tores & carlos restaurant manager were both outstanding in the service they provided me & the special care i was given on a request for a dessert that wasn´t on the menu. & also Basila for the great message. im actually pleased wth the over all serve here at sunset. thank you for making my stay pleasurable.2 More

If you don't already know: Cancun Nationals live and worship money. not pascos but money!. this hotel was nicely located near the beach but as with all Sunset resort staff, the servers get hostile if you do not leave them lots of US currency (not $5 or $10pasco coins). most of our money was spent on tipping and getting ripped... More

The hotel is old, the room is older, the location is great ! More

Everything was wonderful! Room, ocean view, clubs are great. Sunset Lagoon is especially fun and has awesome activities and staff!! Alexander, Ivan, and David are great! Wonderful kids club with Ivette. We met the entertainment manager Arturo Sanchez. Very recommended hotel! Awesome work Mr. Martínez! More

After 17 years we continue to come backto Royal Sunset due to the exceptionally friendly and accomodating staff. From the bellboy, front desk, restaurant wait staff, beach wait staff, and of course the entertainment group. All are exceptional in each of their own ways! The beach and ocean water at this location are great. The pool needs a major overhaul... More

We stayed here on a pre-honeymoon trip for 3 days on their all-inclusive package, which was sadly very disappointing. The hotel itself is nice enough - not that many frills although our room was a really good size with a beautiful view of the lagoon, and housekeeping made a really lovely kissing swan display out of towels (which was a... More

The best thing about the hotel is its location on the beach. If this is what you want and you get a decent deal on the room, it may still be OK. Everything else is 3-star service, but on the low side of it. The hotel is pretty noisy with the daily "dance shows" that go beyond 10 pm. Lunch... More

Staff and service quality was great! ...Samuel from the entertainment center was great and made sure everytome washaving a great.time and taking avdante of all the resources in the resort inculding excursions! More