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All 172 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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71%
Ranked #49 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Autumn H Dayton, Ohio
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1,344 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Whittier, California
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 4 days ago NEW

Don't choose this place. Horrible customer service. I waited 7 hours to check into my room. I was finally put in a room that smelled like paint. The rooms look like a motel 6. Found a roach in the room.

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We are staying at Royal Sunset for 4 nights and 5 days as our vacation in Cancun. It was a total disaster to choose this hotel. Supposedly, we should have a good time because of our anniversary, but the staffs and the environment totally ruined our vacations. First of all, we had very short time frame and wanted to make... More

Was this review helpful? Yes 1
Dayton, Ohio
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We had a good time and so humid in July!! YOu need a sweat rag for sure. I would recommend booking your excursions with the hotel and not another company. WE made that mistake and a few things went wrong but ended up swimming with the dolphins, manattee's, and playing with the sea lion:) That was our favorite part with... More

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Miami, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Last time we visited the resort was in 2009. What a difference now! The beach is a lot wider, full of sand, no visible rocks, very few algae. But the blue color and the uniformity of the ocean was indescribably beautiful! The cabanas at the beach were of great luxury, designed for a perfect stay. Our room was a two... More

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Apollo Beach, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this resort with friends in May 2014. The staff was wonderful. Attentive and Professional. Will definitely go again. What fun. Carlos in the Acuraio Restaurant was wonderful. We went there almost every night for a wonderful dinner. Hector at the Lobby Bar was so much fun. So nice. We loved having people at the resort recognize us.... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for sharing your great experience with us. We are delighted to read we provided a wonderful stay for your family. We hope to have the opportunity to welcome you back in the near future. We invite you to follow us on facebook for updated resort and destination information. More

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at the Sunset Royal Cancun Resort with the entire family (party of 12) and was a blast just like my first visit!!! We chose the all inclusive package which I recommend. The staff, facility, beach and food were excellent!!! I must commend Rubon a server who took care of us around the pool and on... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for choosing Sunset Royal for you family vacation. We are delighted to read we provided an enjoyable stay for you. We will be happy to share your kind words with our Team, especially Ruben. We are looking forward to welcoming you back hopefully soon. More

Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Biggest advice would be to make sure you have printed out the details of your booking. Our booking was a battle as soon as we entered the hotel and it was not a friendly one with quite an abrupt lady on reception. First of all our booking was for two ocean view rooms but we were informed there weren't any... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

We regret that in some levels we were unable to meet your expectations. We have reviewed in detail with our executive management team to focus on these areas of improvement and thank you again for sharing your candid feedback. Please allow us the opportunity to welcome you back and provide you with a better vacation experience. More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay. The resort is located in the hotel zone, so it is within easy walking distance to shops and clubs. The Italian restaurant in the resort, Capriccio, is the best. Carlos always knew where we wanted to be seated and knew we always wanted Jose as our waiter. Jose was awesome. Jose knew what we wanted... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you so much for choosing to stay with us. Your feedback is much appreciated and clearly shows that your stay with us was a memorable one; your feedback gives us a chance to celebrate our team members. We hope to see you back soon! More

Rva
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family of 5 stayed a week at this resort and had an amazing time! They had many activities from amazing yoga class at 9 to tequilla volleyball we enjoyed them all! The food at Capriccio the Italian dinner restraunt was definately the best and Samuel and Daniel gave us 5 star service! They do have member only cabanas which... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you very much for your delightful review. Your comments make us feel really proud. We appreciate your special mention about our staff, we know that the most important added value we have is the people who work here. We look forward to welcoming you back to your home away from home. More

Camarillo, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service at the Sunset Royal was excellent. Out by the pool David Barragan and Heydi Salome were excellent, could not asked for better service. They were so friendly and helpful during our time at the pool area. They really on top of things. We had a group of 13 and they made sure all 13 of us were taken... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

We are very glad that you enjoyed your stay with us and that everything, especially the friendliness and helpfulness of our team, met or even exceeded your expectations. We hope to see you back soon. Please remember to follow us on Facebook for updated resort and destination information. More

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#34 Top resorts Hotel in Cancun #39 On the Beach Hotel in Cancun
Number of rooms
204

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