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Sunset Royal Cancun Resort

#57 of 179 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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Ranked #57 of 179 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
James L San Antonio, Texas
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1,672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

The view of the beach and the beach are awesome. The place caters to the Mexican Lifestyle. Therefore, the food is not normal for Americans but you'll always find something good to eat. The Service and especially the people are so thoughtful and helpful. An example is Rosa Maria Fracota Pia the cook in the Aquarium Restaurant, she gets to... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 days ago NEW

My wife and I came to the Royal Sunset property in hopes of finding a nice vacation property in which to invest. We arrived today and to put it simply, we're very disappointed. There aren't sufficient linens on the bed, there isn't sufficient staff on hand to care for the needs of guests. There is a pool but it's filthy... More 

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Gurley, Alabama
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I have traveled to this resort the last 11 yrs. we have always enjoyed our stay due to the service it's always impeccable this time we like to thank, Diana and elidet for the great massages. Hector for awesome bar service, Guadalupe, freyne, Roberto & alfredo at the beach. juan greates luggage man. The resort does have... More 

Was this review helpful? Yes 1
Minnesota
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

From the welcome to the check out we had amazing service here. Staff very friendly and willing to help however they could. We had a problem with the AC in our room and we asked them to look at it but it stayed pretty uncomfortable the whole time. Also for a few days they didn't have any change - nothing... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice beach beautiful view, rooms are big and clean. You get VIP treatment in the Capricio restaurant by Andres he served us really well. they have evening shows at the hotel different themes and served with dinner buffet and drinks. its one of a kind experienced

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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I traveled to Cancun, Mexico with some friends for the first time this past February. We stayed at the Sunset Royal Beach Resort. The most impressive thing about this trip was the very special service we received from Francisco Che-Ela in the Restaurant Capriccio. We ate in this restaurant every morning and after the first day, Francisco... More 

Was this review helpful? Yes 3
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel O.K. Asked for a high floor room with Seaview but got a room on 3rd floor overlooking car park.Room o.k. but shutters and patio door did not lock (Room 303). Reported this twice to hotel but they never sorted out. Reception staff not very helpful. Food o.k. and drinks were very good. You can have premium brands but have... More 

Was this review helpful? Yes 3
West Dover,Vermont
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As guest of friends during their week, for a few days, we experienced the lovely warmth and hospitality of the Sunset Royal Beach Resort. From the courteous, helpful staff, warmth of our wait staff, pool staff and sumptuous meals, buffets and snack bars, we were treated like honored guests. The facility which included the beach area, pool and rooms were... More 

Was this review helpful? Yes 5
houston
Top Contributor
96 reviews 96 reviews
17 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is descent. Checking in was terrible. It could have been because of spring break. There is someone that supossedly gives you a "welcome packge". They give you the keys to your room and of course the "timeshare spill" is included in this package. I kindly declined the offer to go see their timeshare and I was not bothered... More 

Was this review helpful? Yes 5
Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Those are the highlights of the Sunset Royal. We went as timeshare guests and did not participate in the all inclusive. We went on a dental vacation and did not feel the desire to eat and imbibe without limitation. Saying that, we did eat a couple of buffets at the resort we didn't regret our decision. We enjoyed lighter breakfasts... More 

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