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All 174 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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71%
Ranked #52 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Eric D Edmonton, Canada
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1,381 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 10 days at room 520 and I would have to say Royal Sunset has the best Hotel in Cancun ..Nice location and its close to the beach front.The hotel itself will complete your vacation from the property to the staff..Me and my fiance were satisfied about the service.From the airport pick up till the checkin experience... More

Was this review helpful? Yes 1
Provo, Utah
1 review
5 of 5 stars Reviewed 4 days ago NEW

We spent one week at the Sunset Royal. We can't wait to go back. The food was great, our room was clean, the staff was friendly, there were fun activities offered for kids and adults, the beach was beautiful and the list goes on. Guadalupe, in the aquarium restaurant, was amazing. He went the extra mile to make our dining... More

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Massachusetts
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

We were fortunate enough to spend 4 nights at this resort. The beach was clean, soft sand with the most amazing water. Being from the NE we are not accustomed to such warm water. We spend hours walking along the water's edge and playing in the water. Our room was clean. The restaurants in this location were good. Sammy was... More

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Poole, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family and I spent 2 weeks at the royal and had a great time. the entertainment staff Franco, Danny, Trisha were lots of fun and a real asset to the hotel, they kept the poolside fun with endless activities and always had a smile on their faces. The evening shows provided some good evening entertainment and Mario always welcomed... More

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Urbano y Rosalinda was the best bartender that we encountered on our trip. He was very skilled, extremely knowledgeable about drinks and always had one ready when he saw my boyfriend and I. He was very friendly, very courteous and helpful through out our whole stay. It was a pleasure getting to know him and his service was greatly appreciated.... More

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Bujumbura, Burundi
2 reviews
1 of 5 stars Reviewed 1 week ago

The service was truly wonderful. Especially wonderful was Doris Ama Del LLave who took care of our room. And Guadaly who waited on us in the dinning room. The property was clean and well maintained. The food was excellent.

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Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The service in the restaurants is very good. Unfortunately there are areas to improve. Like the concierge Sandra she was completely out of our sight, never see her again only in the check. She promise us to follow up some issues, but she didn´t do anything. The transportation to and from the airport managed by Domenica (I don´t remember the... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Guadalupe at the restaurant was amazing hands down the best waiter I have ever had!!! Also, Geny in AMA de llaves was very good to us in our room she made sure everything was super clean and left extra towels which we love especially with taking showers so much out here.

Was this review helpful? Yes 1
Miami
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Roberto was excellent, polite, always courteous and helpful, it was a pleasure having him serve everyday, he always had a smile and already knew what we wanted, he was very attentive in our needs, very quick with all of our services, we will miss him

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a week stay at the Sunset Royal Beach Resort in Cancún! We were on the 9th floor so everything was updated and the view from the balcony was amazing! The elevators are a little slow though.. Even broke one day we were there so we had to use the stairs to trek up to the 9th floor.... More

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and offer a better experience for our future guests. We regret about the skin reaction your friend had after the massage and we can assure you... More

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

809 photos of this hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#38 Top resorts Hotel in Cancun #43 On the Beach Hotel in Cancun #52 Business Hotel in Cancun
Number of rooms
204

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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