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All 172 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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71%
Ranked #50 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
jhoan507 Bayonne, New Jersey
  • Reviews (1,331)
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1,331 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
Bayonne, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

When we stepped in our room, 207 to be exact, I want to go back to the airport. It had a funky smell as we walked in, very outdated, had the vinyl floors, bathrooms were bad. (I had to force myself to take a shower the next day). It was definitely not worth the money we paid for even though... More

Was this review helpful? Yes 1
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this hotel. Sometimes I wonder why we brought a timeshare in Cancun. Within a few hours of arriving here I remember why ... Gigantic 2bdr 3 bath suite for my family of 7 to share. All-inclusive great food even room service. And what a treat I had this time ... My sister and I went to 3 amazing... More

Was this review helpful? Yes 1
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

we spent 14 days @ sunset & it was a great trip. this hotel has really good service & a good location. the beach is wide & 4 minute walk from my room. the food was pretty good & the reservation resturants were fun with good options. Guadalipe in the main resturant was always helpful & ready with a smile... More

Was this review helpful? Yes 2
Garner, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

First I'd like to say this was my first trip to Mexico. We had five girls come down from NC for a bachelorette party. The Hotel was clean, the staff were VERY friendly and the food was amazing. Our fridge was restocked daily with water, snacks soda and beer. At the indoor buffet there was fresh fruit every meal, every... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I actually stay at the Sunset Lagoon Marina and Yacht club for my vacation and the Activities staff was awesome. Elie was around every day to help us with any thing we wanted to do or give us personal tours of the area. He was very nice and great with all ages, moms, dads, kids, young adults, children. My overall... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Gerente at Sunset Royal Cancun Resort, responded to this review

Thank you for your kind words and feedback! It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return. More

Oakville, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

A good family resort. Very good food, particularly in their restaurants. Good pool with plenty of activities daily. The ocean beach is wide white sand with plenty of island covers over lounges. Great waves make the water fun. Don't have to go far out. Clean rooms done daily. Suites, particularly floor eight and up are fantastic. Great 8th floor lounge.... More

Was this review helpful? Yes 2
Buffalo, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had not been to resort since 2010 and was very pleased with all the additions the resort has made! Let's start with the beach which is easily 75% bigger (or wider) than it was back in 2010',it is super clean and clear white! The resort staff go out of their way to accommodate you especially when your VIP's! EXCELLENTE!!!

Was this review helpful? Yes 3
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Our vacation was overall pleasant. We didn't spend much time in our room though.We got their after a stressful travel day only to hear our room wasn't ready. Why would check out be at 10:00am and at 5:00pm our room still not be ready. Luckily the staff was nice enough to to get the job done quickly. We were expecting... More

Was this review helpful? Yes 1
Castro Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the third time we have stayed here and it never disappoints! They have excellent customer service and the property is very clean and maintained constantly. In housekeeping we had the pleasure of Carmen and Rosa serving us and they were so friendly and accommodating. We really enjoyed coming in to our room every day an seeing the different... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am writing this review because of the awesome service I received from Victor Cenvantes. He was our bartender and was super great. I loved every second being around him and his drink making skills were fantastic

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for your review. We are always happy to read what our guests are experiencing during their visits. We appreciate your kind compliments about Victor and we thank you on his behalf. We look forward to the opportunity of welcoming you back soon. More

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#35 Top resorts Hotel in Cancun #40 On the Beach Hotel in Cancun
Number of rooms
204

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