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Sunset Royal Cancun Resort
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Ranked #53 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
TeamPenz Homer Glen, Illinois
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1,410 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Homer Glen, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hi.....Ive been a member at this resort since 1996, everytime we go there are a few workers that go above and beyond their expected service.....this past trip 9/20-9/27.....we had Gamaliel (bartender at the snack bar) and Sahira (hostess at the snack bar)......They both did exceptional service, and people like them are the resons we go back, not too mention the... More

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Colchester, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband, myself and six other family members stayed at the Sunset Royal Beach Resort Hotel Cancun Mexico, 28th Aug- 11 Sep 2014. We had the most amazing time never laughed so much, our party of eight were quite loud at times, but we received a warm welcome every day from the staff, we met some lovely people, the bar... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The Good Resort location and beach Beds slept great Once the Many issues were brought to attention of management they did try to accommodate. Frozen drinks provided were pretty good The NOT so good Resort did not handle our group reservation well. Check in was a nightmare. Many of our tired travelers had to change rooms up to 3 times.... More

Was this review helpful? Yes 1
Essex, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here with my grandparents and my mum as my grandparents had been before. we had connected rooms which we're huge! Loved it and the jacuzzi and the sea view. I came for my birthday which was spent in our second week at the sunset marina. Food was good and I loved the room service. See is amazing and right... More

Was this review helpful? Yes 4
Portland, Oregon
Contributor
14 reviews 14 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a review of our trip to the Sunset Royal Resort in Cancun on the dates of 9/13/2014 - 9/20/2014. This is our first trip to the Sunset Royal in the off season. The last time we visited this resort was in the 'high' season in May of last year. I am going to give a fair and honest... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed in this hotel for a week. Check in wasn't smooth. It took a while to do so even there was no Q. Service is good, especially food and beverages team. Very attentive, every request was met. Very helpful and friendly. Franko is a good entertainer. Value for money is great. There was some maintenance issues in the room... More

Was this review helpful? Yes 1
Peterborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Holiday 26th aug 2014 for 10days All inclusive girls holiday, really enjoyed this hotel, Friendly staff ..Favourite has to be Hector the lobby bar man AMAZING cocktails & shots, Orbe the bell boy really friendly made us feel at home & Alejandro front desk from the time we checked in to the min we left he was great, friendly &... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for your review. We are happy that you found our location to be convenient . Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a memorable experience. We hope to have the pleasure to welcome you back in the near future. More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a nice beach front and a huge swimming pool. The view's mazing. Maybe they can do an upgrade cause it feels like it's a lil bit going out of style but nonetheless it's a great hotel. I fell in love with the location! :)

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

We thank you very much for your kind review. We are delighted you enjoyed your stay with us and look forward to welcoming you back soon. On your next visit, refresh your mind, rejuvenate your body, and cleanse your soul at our Ya’ax Ché Spa. Our spa experiences are designed to enhance well-being and leave each guest feeling refreshed. Explore... More

Chicago Il
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am writing a review for my stay August 2-9 2014. This trip was the second time that I have visited this resort and both stays were very enjoyable. The staff at this particular resort are one of the best reasons to stay here. The resort on the lagoon boasts staff that is genuinely going to help you with a... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Gerente at Sunset Royal Cancun Resort, responded to this review

Thank you for your positive feedback! We are pleased that you had an enjoyable stay and we are glad to have the opportunity to provide the details of your experience to our team. We appreciate your loyalty and hope to continue providing you with memorable vacations for many trips to come. More

Hamilton, New Jersey
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My rooms are the master/presidenal suite. It's great. But room service to make up the room is slow. One day it was after 3PM, and we were out of the rm at 8AM. It cost $1100. For all inclusive. Not worth it. Their Italian rest. had no pasta on the menu. Beach was excellent. People excellent.

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Sunset Royal Cancun Resort, responded to this review

Thank you very much for your candid review and your valuable feedack. We appreciate your mention of the service that you received during your visit and look forward to your return. More

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Number of rooms: 204
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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