Staff and service quality was great! ...Samuel from the entertainment center was great and made sure everytome washaving a great.time and taking avdante of all the resources in the resort inculding excursions! More

Overall facilities are well kept and clean. The entertaiment team was very good The hotel offers very good shows everynight. There is a singer in the lobby "Jerry" this guy is a showman and made everynight fun. Waitress were very good in particular Marco by the pool. More

Our hotel check in receptionist Livio Guzman was very nice to us. He accommodated us by putting us in 2 rooms next to each other and allowed us to check out at 12 noon for one of the room instead of the 10am check-out time. The hotel resort itself is clean and the food was good! The hotel staff were... More

I have stayed here many times 15+. I enjoy this resort because of its people and its proximity to other interests. It is smaller than the mega resorts but its amenities are much closer. From the bellmen to the waiters to the concierge they have become like family.Guadalupe the waiter in the Aquarium restaurant is exceptional. Every day he taught... More

If you are looking for a big, mega resort with numerous restaurants and bars, and large meandering pools, then the Royal Sunset is not for you. But, if you want a nice resort with a beautiful beach, large comfortable accomodations, and great service, then this is the place! This was our 7th time staying at the Roayl Sunset with family... More

Great place,,, friendly staff, knowledgeable of the area & tours. We had a great time, More

Our last 3 trips we have stayed at the Omni, well of course we are going to notice the HUGE difference! we have a time share there and didn't realize we had to do the tour until a week before we left, so we went ahead and did that, after 4 1/2 hours and then saying no, they kept sending... More

I recently stayed at Sunset Royal Resorts (Lagoon Location) from March 31 to April 7th.I have had a timeshare with Sunset Royal resorts for about 6 years and try to visit Cancun every summer. The resort is beautiful and the staff is wonderful!!! Every time I visit Cancun it feels like heaven. The rooms are spectacular! This time me and... More

Royal Sunset is a nice place. When we arrived Felix (Front Desk) was very nice and professional. Our room was very nice, spacious and clean we had view to the pool and ocean. We enjoyed the beach and the pool, The service is excellent at all the restaurants Erick was amazing he knew that every time we sat to eat... More