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All 174 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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71%
Ranked #51 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Ruslan M
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1,401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I've stayed in this hotel for a week. Check in wasn't smooth. It took a while to do so even there was no Q. Service is good, especially food and beverages team. Very attentive, every request was met. Very helpful and friendly. Franko is a good entertainer. Value for money is great. There was some maintenance issues in the room... More

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Peterborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Holiday 26th aug 2014 for 10days All inclusive girls holiday, really enjoyed this hotel, Friendly staff ..Favourite has to be Hector the lobby bar man AMAZING cocktails & shots, Orbe the bell boy really friendly made us feel at home & Alejandro front desk from the time we checked in to the min we left he was great, friendly &... More

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel has a nice beach front and a huge swimming pool. The view's mazing. Maybe they can do an upgrade cause it feels like it's a lil bit going out of style but nonetheless it's a great hotel. I fell in love with the location! :)

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Chicago Il
1 review
5 of 5 stars Reviewed 1 week ago

I am writing a review for my stay August 2-9 2014. This trip was the second time that I have visited this resort and both stays were very enjoyable. The staff at this particular resort are one of the best reasons to stay here. The resort on the lagoon boasts staff that is genuinely going to help you with a... More

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Hamilton, New Jersey
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My rooms are the master/presidenal suite. It's great. But room service to make up the room is slow. One day it was after 3PM, and we were out of the rm at 8AM. It cost $1100. For all inclusive. Not worth it. Their Italian rest. had no pasta on the menu. Beach was excellent. People excellent.

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Monterrey, Mexico
1 review
3 of 5 stars Reviewed 2 weeks ago

I believe the hotel can be better on its installations. Overall was clean and good, but feels like it is still in the 80's. The rooms look old and need to be upgraded or renewed. The service was impeccable, but for those of is who really enjoy a drink I think their bar service still needs improvements, the are short... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for your review. We are delighted that you enjoyed the service and value your feedback. We regret that you were not fully satisfied with some aspects of your visit since itis our goal to provide experiences that are truly extraordinary. We all look forward to the opportunity to welcome you back on your next visit to Cancun. More

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was an awesome stay. Great customer service and the staff are really friendly. The location was really nice and close to the white sand beach. The food that they offer is really good and the variety is awesome!

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for writing such a lovely review for the Sunset Royal. We are happy to read you enjoyed your overall stay and look forward to your return. More

ottawa
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a week at Sunset Royal.The hotel was clean, the service was fantastic, but the people made the place so amazing and the Caribbean sea was incredible.It was bluer than the bluest blue. No 'photoshopping' these images. The water was clean, the beach was safe and patrolled. You could walk for miles and the sand was never hot to your... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

We are delighted to read that you had a fantastic time with us and we thank you for your compliments. Thank you for highlighting the service and food and loved that you enjoyed the bluer than the bluest blue of our amazing Caribbean sea. We hope to see you back soon! More

1 review
3 of 5 stars Reviewed 2 weeks ago

Our unit was spacious and clean. However, after our room was cleaned, we never had bath towels, hand towels, or wash clothes. Always had to call to get them. Food is very, very average. Lunch choices outside are a joke. You better like hamburgers, hot dogs, and nachos with cheese. Some bright spots, Carlos, a beverage pool/beach server was very... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

Thank you for taking the time to review the Sunset Royal. We regret to read that your stay was not the great experience you were expecting. We appreciate your comments which will be shared with our executive team. Every feedback allows us to grow and improve on our service. We hope to have the opportunity to welcome you back. More

Edmonton, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 10 days at room 520 and I would have to say Royal Sunset has the best Hotel in Cancun ..Nice location and its close to the beach front.The hotel itself will complete your vacation from the property to the staff..Me and my fiance were satisfied about the service.From the airport pick up till the checkin experience... More

Was this review helpful? Yes 4
DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review

There is no greater satisfaction than receiving kind words from a valued guest. We are delighted that you enjoyed your stay at Sunset Royal. We understand that there are many travel options when visiting Cancun and we certainly appreciate your comments and thank you for recommending us. We look forward to hosting you during your return visits. See you next... More

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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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