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All 174 Cancun hotels

Sunset Royal Cancun Resort

Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Sunset Royal Cancun Resort
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71%
Ranked #51 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Helenandpaul2009
  • Overview
  • Reviews (1,370)
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  • Room tips (235)
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1,370 people have reviewed this hotel

Traveler rating
    520
    449
    168
    83
    150
See reviews for
457
391
21
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
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  • German first
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  • Portuguese first
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Guadalupe at the restaurant was amazing hands down the best waiter I have ever had!!! Also, Geny in AMA de llaves was very good to us in our room she made sure everything was super clean and left extra towels which we love especially with taking showers so much out here.

Was this review helpful? Yes 1
Miami
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Roberto was excellent, polite, always courteous and helpful, it was a pleasure having him serve everyday, he always had a smile and already knew what we wanted, he was very attentive in our needs, very quick with all of our services, we will miss him

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a week stay at the Sunset Royal Beach Resort in Cancún! We were on the 9th floor so everything was updated and the view from the balcony was amazing! The elevators are a little slow though.. Even broke one day we were there so we had to use the stairs to trek up to the 9th floor.... More

Was this review helpful? Yes 3
Santa Clara, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Our favorite employee was Jorge. He was in charge of the lounge on the 8th Floor. When I thought that I had lost my expensive eyeglasses, he looked all over the place for me. (As it turned out, my sister had picked them up.) But, Jorge was very hospitable and professional. It made our stay even more enjoyable. Thank you!... More

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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a week stay at the Sunset Royal Beach Resort. Had a great vacation!! Everyone was pleasant, including the transportation driver that picked us up at the airport. We arrived at the hotel and were greeted by Arturo, who gave us mimosas and our AI wristbands. We were told to go have some breakfast and we were escorted... More

Was this review helpful? Yes 2
Utica, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Disappointed with resort. Started with check-in. Paid extra to arrive early to start enjoying the beach, but waisted 4 and 1/2 hours with front desk staff, along with many other guests in the same situation as ourselves, checking in. Had to change rooms 3 times to find adequate quarters. Found staff had difficult time with language/English barrier, uninformed, not helpful.... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just used the beach and restaurants as we were booked in at their sister hotel 'Ocean spa hotel'. So I can't comment on the rooms or anything normal guests would have experienced. Took the free shuttle bus here, mainly for the beach which is the best in the sunset group of hotels. Nice beach, very nice beach. Beautiful water. Seems... More

Was this review helpful? Yes 2
Trinidad
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I got a friends & family offer to stay here and had to attend a meeting. Initially we were promised WiFi which was very important as we needed to stay in touch with our kids back home. We found out that it was not available to "non-members" which was a huge disappointment to me, as I felt... More

Was this review helpful? Yes 1
North Vancouver, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again we would like to thank Guadalupa for excellent service in the Aquarium restaurant. We recommend the Jungle Tour and Coba Tour. Nightly entertainment excellent. We are members and love coming to the Sunset Royal our home away from home.

Was this review helpful? Yes 1
Helotes, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Let me start by saying that we had a great time with family and friends despite the hotel experience. I was lied to by so many of the staff it's hard to keep track. To begin with, the presentation, which is supposed to be between 90 and 120 minutes is wayyyyyy longer. They pick you up at 8:30 and do... More

Was this review helpful? Yes 2
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Additional Information about Sunset Royal Cancun Resort

Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

809 photos of this hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#37 Top resorts Hotel in Cancun #42 On the Beach Hotel in Cancun
Number of rooms
204

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sunset Royal Cancun Resort and other travelers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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