We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunset Royal Cancun Resort

#55 of 176 Hotels in Cancun
Certificate of Excellence
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Sunset Royal Cancun Resort
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #55 of 176 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
M P Farmington Hills, Michigan
Write a Review

1,629 reviews from our community

Traveler rating
    610
    552
    206
    98
    163
See reviews for
542
479
24
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1629)
  • Mar-May only
    (509)
  • Jun-Aug only
    (370)
  • Sep-Nov only
    (305)
  • Dec-Feb only
    (445)
All months
Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed yesterday NEW

This was one of our more favorite trips because the staff at the Sunset Royal Cancun Resort went out of their way to make our experience the most enjoyable it could be. From the moment we arrived, Helena Rodriguez and Jose Rios outdid themselves in adjusting our room accomodations to our liking. Although the resort is dated it was very... More 

Was this review helpful? Yes
Prior Lake, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my 10th visit to Cancun, first time at Sunset Royal. My significant other & I travelled with another couple. Of the 4 of us, for 2 of the travelers it was the first trip to Mexico ever. I always book all-inclusive, and feel that I can give a fair representation of the Hotel/Service/Food/Location. We always leave the hotel... More 

Was this review helpful? Yes
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

When you go on. Vacation you expect 2 things..a nice room and good food. This resort should be ashamed to serve this poor quality of food to humans , not to mention the watered down drinks.they show top shelve liquor, but don't serve it . All there other resorts offer the same poor quality. We talked to a couple who... More 

Was this review helpful? Yes 1
Warsaw, Indiana
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been owners with Sunset Group since 2006, We waffled between a 4 & 5 rating but the location and beach pushed it closer to a 5. The rooms on the upper floors have been remodeled and are fantastic. We have always been impressed with the cleanliness of this resort. Kuddos to the cleaning staff. They take pride in... More 

Was this review helpful? Yes
CA
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Guadalupe at the breakfast buffet always has a smiling face & very eager to help. He definitely took care of us during our stay. One of the BEST waiters I have every had! Rosa who works the grill is UNBELIEVABLE! We would love to take her home with us. If there is something that you want that isn't out on... More 

Was this review helpful? Yes
Top Contributor
55 reviews 55 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had a wonderful time at this resort. January and Hector were great hosts and I'd say top notch at their jobs! I'd recommend this place!! January was always there whenever our party needed anything. Please ask for her when visiting and having a few drinks in the lobby!

Was this review helpful? Yes
Wellington, New Zealand
Top Contributor
51 reviews 51 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed all inclusive and had the best staff around us at all times. The beach was amazing and though it was too rough to swim when we were there the pool takes care of everything else. It is a little bit older hotel and you can see that in your room but it is well looked after.

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We bought an all inclusive time share and it was our first time to use it. We are a family of six and we ended up occupying 3 separate studio type rooms on the 9th floor. I requested for a one bedroom accommodation but obviously it did not happen. The purpose of us as a family to bond was defeated... More 

Was this review helpful? Yes
New York City, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We bought a time share there 23 years ago and went there every February for 18 years. For the last 5 years we started going to Playa del Carmen. We decided to go back to this hotel this year and noticed a big difference. The beach is not as nice, they brought more sand to widen the beach, but it's... More 

Was this review helpful? Yes
San Sntonio
1 review
3 of 5 stars Reviewed 1 week ago via mobile

We chose to stay at this resort because we booked a last minute trip to escape winter. This hotel was the only one left in Mexico the week we wanted to go and we were able to chose the European plan so we didn't have to pay for food. First the good - Christina, our concierge was amazing. She was... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

1,365 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (929)
Viewed
Pool/beach area (274)
Viewed
Dining (113)
Viewed
View from room (73)
Viewed
Hotel & grounds (138)
Viewed
Room/suite (96)
Viewed
Bathroom (10)
Viewed
Family/play areas (30)
Viewed
Business center/function rooms (8)
Viewed
0:29
Videos (1)
Viewed
Other (186)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (430)
Viewed
Amenities (36)
Viewed
Beach (38)
Viewed
Elite Room (104)
Viewed
Pool (32)
Viewed
Premier Elite Room (128)
Viewed
Restaurants and Bars (42)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question