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Sunset Royal Beach Resort

Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
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Sunset Royal Beach Resort
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1,752 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

Ruben was fantastic! We visited the hotel in early March. He went out of his way to make sure everything was as we wanted. We are very picky eaters and he was over the top at meeting our needs! When we go back we will ask for Ruben!

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW

Monica and Janet are the best hostess, they received us into the restaurant with a welcoming smile. The servers Guadalupe and Alberto provided us with great hospitality they have served us for more than 10 years since we've been coming here. My Family and I love how Rosa makes the omelets. She is a nice lady and always smiling. We... More 

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Boca Raton, Florida
1 review
2 of 5 stars Reviewed 6 days ago NEW

PERSONAL ATTN: Sr. Arroyo I hope you come across this article as it needs your immediate attention. I've been a member since l992 enjoying a VIP status. In the past I've enjoyed your Resort and have taken family members and friends - who also became members and invested - close to 10. All invested in a 2 bedroom suite. After... More 

Was this review helpful? Yes 2
New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My family is part of the founding members of this time share place since 1992. We have been there many times but haven't been there since 2004. Sadly our long time membership didn't mean anything to the hotel reservation manager, Erika, when we complained about floor we were put on (low floor when we should have been on a higher... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you very much for your detailed review and it is a joy to hear that there was so much more positive than negative during your vacation. We are happy to hear you have been a loyal member for more than 20 years and we sincerely hope we continue to live up to your expectations. Please rest assured... More 

SEDONA, ARIZONA, USA
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

Save your money and exchange points, this place is 30 plus years old and the rooms have not been updated (Room 302). Their web page shows very modern and smart looking rooms, but that's not what you get when booking with I.I., it's an RCI Resort, and it shows. The beds apparently are the original ones when they opened the... More 

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DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you for taking the time to write such a detailed review of Sunset Royal. We have been working non-stop in order to ensure the proper maintenance of the property. We actually have a lot of renovation projects scheduled for this year, more noticeably on the beach area which has recently been remodeled. We understand the importance of... More 

Columbus, Ohio
3 of 5 stars Reviewed 1 week ago

This resort is OK. The rooms are clean, staff friendly, food(For all inclusive) not that great. They only have 6 to 8 dishes at the buffet stand. A couple of dishes of meat, usually a broiled chicken, meatloaf, roast beef, or turkey. A couple of sauteed vegetables. and a few dishes of Italian food, spaghetti, noodles and cheese. They also... More 

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DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: We appreciate that you took the time to write such a detailed review of our property. All of your feedback is very valuable to us since it gives us an opportunity to improve the vacation experience we offer our guests. We strive for excellence when it comes to our meal and beverage offer so we hope that during... More 

New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Rosa Maria Frascotalia, Cocinera - wonderful cook, always smiling. Great Huevos Ranchero Omelette! The Lady who makes the Sopes for breakfast is amazing - quick to serve and very accommodating! Servers: Avid and Guadalupe - always ready to serve and exceeded our expectations - excellent service!

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you for your kind words, our staff members strive for excellence so they will be thrilled to hear their hard work came across. We hope you will be back very soon. More 

Gurabo, Puerto Rico
1 of 5 stars Reviewed 1 week ago

We reserved a weekend at this hotel... And when we arrived the staff mentioned that it was overbooked. Great news.. They decided to move us to Sunset Marina.. With no beach only a Sad view to the Marina. Nobody try to help us to be relocated in a hotel with a beach or similar to the one we had booked.... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you for taking the time report this incident on trip advisor. We regret to hear about your vacation experience, we were unfortunately not able to accommodate you at Sunset Royal however were able to provide you with accommodations at our sister property. We were under the impression that the accommodations provided met your satisfaction since you accepted... More 

Dallas, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Preface: I always heavily research prior to booking and adjust my expectations going in based on the price I paid. With that being said and after reading some of the reviews on here about Sunset Royal, I chose it for the beach and excellent price point and expected to rate it a three when I returned. I am rating Sunset... More 

Was this review helpful? Yes 2
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you for your detailed review of our property and for making special mention of the resort’s privileged location and exceptional value. We will be thrilled to provide a special recognition to our staff members who you mentioned for their excellent service as well as take note of the areas of opportunity you pointed out. We are very... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a week at this hotel which was nice. My only complaint is an employee named "Erica" who was extremely rude and not helpful at all. I later learned that she is the sister of one of the hotel executives. A complaint was made at the hotel but upon our departure we experienced the same bad attitude and horrible... More 

Was this review helpful? Yes 4
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