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Sunset Royal Beach Resort

Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
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1 room 1 guest
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Sunset Royal Beach Resort
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1,780 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
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ottawa
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went to Sunset Royal with my sister. for a week We had a blast. Our accommodations were spectacular. Try to arrive early and request a room with sea view and a room at the 4th floor or higher. Ana Cristele left beautiful hand made decorations in our room that made us so special. Moments before we left she raced out... More 

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Mexico City, Mexico
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We bought a time share in Tres Rios in 2011 and this year we dont want to go there because a bad experience for new years eve 2015, we decide to go to this hotel also because it was in Cancun and not in the middle of nothing. The first thing you appreciate is the location, really close to the... More 

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Chillicothe, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed our stay. My friend had a time share at this resort and invited us to come. We had stayed in the Dreams Cancun the last time we were in Cancun which is being renovated. This was a step below Dreams, but still a nice average resort. The staff is what made this resort. Guadalupe went out of his way... More 

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New York
1 review
5 of 5 stars Reviewed 1 week ago

Hi: When we arrived , they were overbooked -- so we went to the Sunset Lagoon. Manger was very nice . He paid for the cab to take us there. FANTASTIC STAY. Will go back anyday. Friendly staff, goof food nice suite. EXCELLENT>

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DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you for your lovely comments, we are thrilled to hear you had such a lovely Vacation and knowing you are looking forward to coming back is fantastic since it is definitely the sentiment we strive to achieve. We do hope to see you back very soon during your next vacation. More 

Cancun, Mexico
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our annual vacation to Sunset Royal and we were greeted by Christina our concierge like family returning home. Enrique our house keeper kept our rooms cleaning and was always making lovely animals form towels for our beds.Breakfast in the Acuario restaurant was wonderful a lovely spread of delicious fresh fruit and numerous other dishes, all buffet style, great. The best... More 

Was this review helpful? Yes 2
Florianopolis, SC
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the sand of a magnificent beach, the hotel offers all inclusive service, and everybody on the hotel is very kind, attentious, and always willing to assist the guests for everything we request, I strongly recommend this beautiful and very comfortable hotel!!

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Our main interest is that our guests have a pleasant stay, so we are delighted to know that you enjoyed the facilities and services offered in the hotel. We would also like to thank for all the nice comments about the staff and their enthusiasm. We look forward to welcome you back soon! More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at Sunset Royal the first week of July. The food was great. The room was not ready when we arrived in the mid afternoon so the front desk staff told us to go eat and then come back for our room information. The room was ok, I saw a few bugs, but that's to be expected for the... More 

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Paula: Thank you for your comments. We are pleased that you enjoyed your stay, and we look forward to another opportunity to be of service. We always appreciate hearing from our guests - including when comments help identify ways we can improve. We want you to know that we value your business, and will go above and beyond in... More 

SantaMariaCa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have a two bedroom timeshare and normally take my daughter and two granddaughters and our whole family are treated like royalty as soon as we arrive. We also stayed at the Tres Rios and are much happier at the Royal Sunset. From the minute we go down to breakfast and until the evening whether it just be dinner with... More 

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Dear Member: Thank you so much for sharing your comments with us. We really appreciate the time you spent writing your review. We are glad to know your time with us was phenomenal. We’re always happy to provide our Members the best experience we can. Thank you for letting us know your concerns about the rails in the pool area,... More 

Mexico City, Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As always Cacun's beaches are beautiful and this hotel has a very good one. The service at the beach was excellent provided by Andrés and Roberto from the Kakao Snak Bar. Overall the food at restaurants and night events were good. However the property has average facilities but has a great location, it is a walking distance from restaurants, discos... More 

Was this review helpful? Yes 2
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review

Dear Eduardo: Thank you for your lovely review and we are happy to hear you enjoyed the resort’s privileged location, definitely being alongside Cancun’s famous beaches is a great advantage for us. We are happy to hear you enjoyed our service which we work very hard to ensure it is a friendly one. We will take your comments regarding our... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

I am at the airport now on my way back to the USA. I had a wonderful trip to Cancun. The resort was above average. What really made it special was the staff. When we arived to the buffet the first day my husband asked if they had chilliqueles? Roberto the waiter asked what kind he liked red or green... More 

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