Nancy Rodriguez of Sunset Vacations is the telemarketer who scammed us when she sold the Laguna Suites as a 5star resort. She also told us that she lived in Cancun but actually, she works for a telemarketing company in the Philippians. We arrived to a 2star dive (a 5 minute walk from a “pay by the hour” Holiday Inn @... More

Where do I start...my partner's mother in law was solicited repeatedly via telephone to bring her family down to cancun to stay at a 5 star resort...in exchange for a reduced rate and the family's attendance at a 90 min presentation...after many calls and pressure she succumbed and all 11 of us were booked into 3 rooms for 8 nights...we... More

I took my mom to celebrate Mothers day and it was the best choice I could have done. The hotel is small but very warm. It was very relaxing and excellent IF that's what you want. The location was very secure, we went late night and came back around 3am and used public transportation and NO PROBLEMS at all. The... More

Terrible hotel, We where dropped off by cab number 1349 and charged me 100.00 pesos extra because I had a few bread crumbs on the seat. I leaned in to pay the cabby and he hit me on the head with his radio. I asked the front desk to call the police and they stated that they couldn't reach the... More

We got this as a gift from my father in law, he bought from a telemarketer. We searched on line for review and expected the worse. We got picked up at the airport brought straight to the hotel, was greeted by concierge and scheduled for the time share for the following day(u get to have breakfast with the representative) Presentation... More

Although the hotel is small it must be a safe place to stay because the lobby and the restaurant are both open air day and night. Just hate mosquito bites since the restaurant leads to golf course and lagoon and few black birds are flying over and eating from the plates of left over food. The bed is nice and... More

Only if you get it very very cheap (300-400 USD) for 8 days/7 nights - without all inclusive, and are ready to waste a whole day being dragged through 3 other hotels only to be exposed to the hoax of the sales personel: Go....... In any other case.....safe yourself for the bad experience.....!!!!!! We won the stay in the hotel... More

My wife and I just Spent 8 Amazing days at Laguna Suites in Cancun. We could not have a had a better experience! The hotel was quiet at incredibly friendly... However if quiet is not your thing, you can use the shuttle and head for Sunset Lagoon or Royal Sunset (both are phenominal). We have never experienced such fantastic service.... More

This is a smaller hotel with two wings of rooms, two levels. Probably about 24 rooms, an open air lobby that walks out onto either the residential street or the small pool and open air cooking/dining area. Then golf course grounds lead out to the lagoon. This hotel is quiet as it is off the hustle of the "hotel row"... More