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All 174 Cancun hotels

Laguna Suites Golf & Spa

Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
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76%
Ranked #46 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Patricia H New York
  • Overview
  • Reviews (440)
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  • Q&A (4)
  • Room tips (111)
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440 people have reviewed this hotel

Traveler rating
    207
    126
    49
    25
    33
See reviews for
188
145
10
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Laguna Suites is a small and quiet hotel. Perfect for a resting and relaxing vacation. The rooms have air conditioning, a living room, with tv, kitchenete. with microwave, coffee maker, fridge and a set of ceramic cups for coffee. Initially, you found two servings of coffee, one decaffeinated and one regular so you can brew them in the morning. If... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Laguna Suites is nested in a privileged area inside the golf course with unparalleled sunsets over Nichupte Lagoon, enabling holidaymakers to rest and relax in the splendor of the natural surroundings. We are delighted that you enjoyed your stay and thank you for your kind compliments. We hope to see you back soon and do not forget to take advantage... More

Parry Sound, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My mom and I were looking to get away for a week of relaxation and Laguna Suites was the perfect place to do it. The resort was so quiet and we just laid around the pool and read all week. The service was the best I've ever received anywhere and the staff were all so kind to us. At one... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 4 weeks ago

This is a quiet little resort with a small swimming pool and mini pool bar. The food is ok however servings are really small you can eat three or four servings. The bar closes at 10:30 PM and nothing is available after that. If you wake up in the middle of the night, you will starve until the morning because... More

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Bowling Green, Kentucky
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2014

My wife and I received a voucher to stay here through a travel club and upgraded to more nights and the all-inclusive. We figured this would be are only opportunity to get a nice discount to travel to Cancun. When we booked, the Laguna was the only hotel available. After reading other posted reviews, I was nervous too. The Laguna... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for being a valued guest of our hotel and for sharing this feedback on your recent stay with us. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience through our service and amenities. We hope you will return to stay with us the... More

Bonita, California
1 review
5 of 5 stars Reviewed July 9, 2014

It was our first time in Cancun and we had a great time. The resort is a smaller one but it was nice and quiet. The staff was friendly and accomodating. The food was good and the menu changes daily. The rooms were nice and clean. The grounds and pool were nicely maintained. The pool is maybe only 4 feet... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for your positive review. We are proud of creating good memories and we look forward to giving unforgettable experiences to our guests. We are pleased to see that we reached our goal with you and that our staff contributed to making your stay so pleasant. We hope to welcome you back in the near future. More

Sandy, Utah
Top Contributor
90 reviews 90 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stayed at the Laguna Suites on a II getaway. The hotel is small...40 rooms on the Pok Ta Pok Golf Course. As such, it is NOT on the beach, it's in the Lagoon. However, this is a very quiet place and the restaurant is excellent. The menu changes every day offering different selections for each meal. NO BUFFETS HERE!... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

We want to thank you for choosing Laguna Suites and for sharing your experience with us. The most important to us is to go beyond our guests´ expectations, and we are delighted to read that we fulfilled your expectations. We hope to welcome you back on your next vacation in Cancun. More

Bella Vista, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 2, 2014

We were here the second week of June, 2014. Some of the reviews on tripadvisor made me a little nervous. However, those concerns were unfounded. The bed was a hard bed, but that was the only "issue" we ever had and I actually slept really well on it. This location is excellent for a couple that is looking to get... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for taking the time to post your review on your stay with us. We appreciate your great comments. As you were able to experience, Laguna Suites nestles beside Nichupte Lagoon’s shimmering waters; it is intimate and private, an ideal place to relax and unwind. We are delighted that you enjoyed your stay and the visit to sister properties... More

1 review
5 of 5 stars Reviewed July 2, 2014

Upon arrival we were picked up by the shuttle service. Transportation from the airport was without hassle and quick. The concierge Manuel was very entertaining and accommodating. We were celebrating our anniversary and believe this was a perfect choice. This is a small resort with the more personal vibe. Suites are spacious and clean. The food and the staff working... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for your positive review. It is a great honor for us that you chose us to celebrate your anniversary. We are proud of creating memorable experiences. We believe that our guests deserve the best, that is why we are dedicated to providing the finest and unbeatable service. We hope we will continue to be the property of choice... More

Douglassville, Pennsylvania
1 review
4 of 5 stars Reviewed June 30, 2014

We were first taken back by how small the hotel was but quickly learned this was the ultimate charm of it. Our room was clean and more than adequately air conditioned. The food from the restaurant was exceptional, every meal, breakfast, lunch and dinners. All of the servers were wonderful. We had Juan and Enrique the majority of the times... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for providing such a wonderful review of your experience at Laguna Suites. We are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back in the future. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014

this smaller hotel is only 2 levels high so not over populated, service was very good but kitchen area lacked a sink, nice large double sink counter in bathroom. the little fridge had a small freezer that was a life saver had good air conditioning.. huge closet area. beds were a little too firm but back to quiet garden area... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Thank you for choosing Laguna Suites for your recent visit to Cancun. Feedback is very important for us since it enables us to make positive changes where needed. We appreciate your comments and look forward to the opportunity to welcoming you back. More

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Additional Information about Laguna Suites Golf & Spa

Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
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Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico

271 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#28 Spa Hotel in Cancun #41 Family Hotel in Cancun #47 Romantic Hotel in Cancun
Official Description (provided by the hotel)
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 
Number of rooms
48

Questions & Answers

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4 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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