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Laguna Suites Golf & Spa

#44 of 178 Hotels in Cancun
Certificate of Excellence
Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
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Laguna Suites Golf & Spa
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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    (188)
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    (156)
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    (99)
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    (164)
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1 review
5 of 5 stars Reviewed yesterday NEW

It's a very intimate setting. The staff members are the best from the Concierge to the room service. My girlfriend and I enjoyed the atmosphere and the attention that was given to us. I especially want to point out two extraordinary employees who are Armando and Oscar. We were here 5 days and their attention in serving us was superb... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is good for peace and quiet the rooms are good they always clean and they bring new fresh towels everyday, if you have MARIA as your cleaning lady tip her very well 👍🏻 all of the staff at laguna suite always makes you feel happy every second of your stay... If you have ARMANDO as your server in... More 

Was this review helpful? Yes 1
Appleton, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Never once was I disappointed. The restaurant is basically right outside of your room and always ready to serve your meals anytime. Breakfast, Lunch and Dinner service was excellent. The swim up bar was great and the bartender (Solomon) does a wonderful job. Waiters (Oscar Ricardo & Alex Carlos) and chefs are amazing.

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Danville, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was decent. The actual hotel is not on the main hotel strip and is small, but that allowed for more individualized attention. Our stay was part of an all inclusive time share promo and it included service and use of facilities at four hotels. A shuttle bus was available to us to go to the other hotels. We... More 

Was this review helpful? Yes 2
Bronx, New York
1 review
5 of 5 stars Reviewed 1 week ago

All were excellent. Edwin and Juan B. pampered us in the restaurant and in our room. They ensured that we enjoyed our vacation in Cancun. We very much enjoyed our stay. Armando kept the drinks coming, and Ricardo treated us like family.

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Hyattsville, Maryland
1 review
4 of 5 stars Reviewed 1 week ago

The front dest guy Receptionist Silvio and Bell Boy Otonicllns was on top of everything and very helpful. They made sure to answer every question that was asked and if they were not sure of something they would find out in details and let you know. They were very kind and respectful I will give 5 stars to them for... More 

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Miami, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

This resort was nice and quiet,just what we wanted.The room was clean ,but the shower never got hot.The best part our stay was the staff. Waiters EDWiN , Ricardo was so awsome they made us feel like we were the only ones there. Edwin would serve us fresh coconut water every morning. They all were great Juan,Mario,But the best part... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This resort was secluded and quiet. The rooms are nothing to write home about and the water for showers takes five mins of running to warm up. The food at dinner is nice but the menu is small. Our neighbors had kids and were loud during the night but things settled down by 11 or so each night. Front desk... More 

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DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for your kind words and it is lovely to hear you had such a nice stay. We strive daily in order to ensure the upmost comfort for our guests and are pleased to hear we reached our goal of providing a great service with a great smile. Thank you for your detailed review and we look... More 

Newark, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

This a very relaxed hotel the staff made our experience even better. Armando was thee best bartender👌🏾 Solomon and Edwin made our stay a good one also. We would def. stay again on the strength of these three staff members they are awesome🙌🏾

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for your lovely review and we will be sure to pass your kind words along to our staff who strive daily to provide a great service with a great smile. We are looking forward to being your host resort during your next visit to Cancun. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Laguna Suites was great. We spent 5 days in Cancun for our honeymoon, and we found great amenities at Laguna Suites. The bartender, Salomon was so friendly, and spoke excellent English. The waiters, Juan, Mario, and Ricardo were accommodating, and helped with anything that we needed. The food was always good! The location was very quiet and relaxing, which was... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review

Alison S: Thank you for taking the time to write such a detailed review and for mentioning the staff members who assisted in making your honeymoon a special occasion. We are happy to hear you enjoyed your vacation and are looking forward to hosting you during your next visit to Cancun. We will be sure to pass your lovely comments... More 

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