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Hotel Riu Palace Peninsula

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Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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2,721 Reviews from our TripAdvisor Community

Traveler rating
    1,749
    638
    196
    72
    66
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558
1,385
44
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (846)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
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  • Mar-May only
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  • Dec-Feb only
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just got back from Cancun and staying at Hotel Riu. We were actually staying at the Krystal in Cancun and HATED it. We happened to be out walking around Cancun one evening and came across this amazing hotel. I went up to the desk to ask for rates and information and the young man was so nice we ended... More 

Was this review helpful? Yes 3
Kansas City, Kansas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This is our second time to this hotel and to Cancun. Our first time was amazing so we returned to bring our granddaughter. As far as we are concerned this is the best, so why go anywhere else. The people are so friendly from the doorman, Alex, to the maitre d, Roger, to all the waiters and clean up crews.... More 

Was this review helpful? Yes 2
Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just arrived home yesterday from a five day stay at the Riu Palace Peninsula. Our family trip included couples in their 50s, 40s and 30s and three cousins (male and female) all 18 years of age. Things to know: * Take sunscreen- cheaper at home than at the resort or in town- take more than you think you will... More 

Was this review helpful? Yes 20
Huddersfield, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was amazing! So friendly and clean! Got upgraded to the adults only due to a mishap but it was great. This inspired our next holiday to be adults only. The restaurants were a little disappointing but the buffet was great.

Was this review helpful? Yes 3
Dallas
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I traveled with my friend for a girls' vacation in mid April. We are both in our mid 20s, so we did extensive research trying to find a resort that was nice, fun, and affordable. Riu Palace Peninsula was perfect! The staff - they truly make this resort spectacular. I felt that every single one of them was dedicated to... More 

Was this review helpful? Yes 6
Napa, California
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I just spent 5 days in Cancun. Had a truly great trip and loved the RIU! The Palace was awesome and afforded us every convenience. Everything was included! Free wifi, free room service. The restaurants were excellent! Never a wait any place at the Palace. The staff was friendly and helpful at every turn and with every... More 

Was this review helpful? Yes 6
Blackpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a fantastic 11 nights at the Riu Palace Peninsula! Literally cannot find one fault with this hotel, from the moment we arrived to going home it was perfect! We ate at all the speciality restaurants minus the 'Krystal' one. All of them were lovely, unfortunately the Japanese wasn't our thing but we thought we'd give it a... More 

Was this review helpful? Yes 8
Byron bay
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My Mother and I have just stayed 8 nights at this "resort" and didn't enjoy our stay due to such poor service. I have previously stayed at other resorts in cancun and this was a major fail. There was little to no drink service at the beach and pool, upon getting drinks from any of the bars they were so... More 

Was this review helpful? Yes 5
Albuquerque
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I booked the Adults Only Villas for 8 nights. The hotel is very clean and most employees are overly friendly. We had a ground floor villa and walked right out to our adults only pool. The food was good at every restaurant, and the service wonderful! We especially enjoyed the outside bar staff, and the pool waiter... More 

Was this review helpful? Yes 5
Indianapolis, Indiana
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I traveled with my boyfriend to Cancun, May 9-14th. We had never been to Mexico before and also never stayed at an all-inclusive resort. We were very disappointed with the entire trip. I will start with the good points of the Riu Palace. The grounds are immaculate. The pool and beach area are beautiful. We spent every day laying out... More 

Was this review helpful? Yes 6
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