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All 174 Cancun hotels

Hotel Riu Palace Peninsula

4.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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Ranked #10 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Albert S Wichita Falls, Texas, United States
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1,896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Wichita Falls, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was an absolutely perfect vacation resort. The accomodations were splendid, the restaurants offered a wide variety of cuisine(and all the food was excellent). The resort was always spotlessly clean, and the service staff were the most efficient, friendliest, and most accomodating staff I have ever encountered. The grounds and pool areas were impeccably maintained. I would highly recommend... More

Was this review helpful? Yes 2
Folsom, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our first time there Sept 15th 2013, didn't know it then but it is their Mexican Independence Day- Had a wonderful time at Riu Resort service was the best from the front door entrance to leaving which we didn't want to do. Ps Bring umbrella weather unpredictable but still a blast. Alex was awesome, Freddie mostly helpful and Veronica our... More

Was this review helpful? Yes 4
Omaha
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was here this past week, and I must say that the resort is very well maintained. It is always clean, the room was large and comfy, roomservice was prompt, the staff were all friendly and helpful. It was particularly nice having a Jacuzzi on the balcony in the adults only villa, and it was nice and quiet.

Was this review helpful? Yes 5
Vancouver, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As typing, I'm still waiting in the lobby for the room to be cleaned. I arrived at 2pm and was told the villa will be ready at 4.15pm because I've asked for higher floor. That is ridiculous for a 5 star resort. It was 30min waiting at front desk to check in. It's definitely not pleasant waiting around after 11... More

Was this review helpful? Yes 1
Cork, Ireland
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

So we were 2couples aged between 25-30 we originally booked the caribe but the hotel had overbooked and had to transfer us. We were fine about this as the palace is a much nicer hotel so it was like an upgrade. On arrival we were met by friendly attentive staff and a welcome drink. Of course when we were checking... More

Was this review helpful? Yes 6
Clifton, Virginia
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our third stay at the Riu Palace Peninsula since it opened 3 years ago. We've enjoyed all four Riu Hotels in the Cancun Hotel Zone but the Palace Peninsula is our favorite. Why? Well when you stay at the Palace Peninsula you have access privileges to all four sister properties … and yes, we do actually visit them... More

Was this review helpful? Yes 8
Burton upon Trent, United Kingdom
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow where do I start. This place is simply amazing and really is paradise. We visited 25th June 2014 until 9th July for our honeymoon. On arrival the staff were friendly and we was greeted with a lovely refreshing cocktail to start our honeymoon. We were given our room on floor 9 room 936, what a view! The room was... More

Was this review helpful? Yes 10
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I don't often write reviews but I couldn't not share my fantastic experience at this hotel. One of the best assets of this hotel is by far their staff. Throughout are whole two week stay we never came across one rude, arrogant or ignorant member of staff, they were all very polite, professional and always had a smile on their... More

Was this review helpful? Yes 7
Bowling Green, Kentucky
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The stay was great. Everyone was friendly. I liked the shows. The beach could be better. Food was amazing. We took a tour of the kitchen. I enjoyed seeing the behind the scenes. We did not have any problems making reservations to the speciality restaurants.

Was this review helpful? Yes 5
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

We stayed with another family of 3 for a week at the RIU Peninsula in Cancun. We researched ahead of time and upgraded to a corner room with a jacuzzi on the balcony. Our friends stayed in a standard room and experienced room envy for the entire trip. Upgraded room was larger and balcony was awesome. We liked the way... More

Was this review helpful? Yes 5
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Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
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