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Hotel Riu Palace Peninsula

4.0 of 5 Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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2,269 reviews from our community

Traveler rating
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    533
    163
    58
    58
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467
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

So I am currently staying at riu palace peninsula in Cancun, Mexico. While the hotel is new and nice there are many problems. First I had to wait 3.5 hours for a room. After checking in. The King size bed I requested was not available. The minibar was broken and the sheets had a huge yellow stain. After calling the... More 

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Bissen, Luxembourg
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

There at the end of '14, first time in Cancun, first time in Mexico. 10 days with my wife. Our annual honeymoon :-) Hotel is big, but there is a lot of people working hardly to make it clean, ready for service, ... and Mexican are really nice people. Food ... go at main or special restaurant, with no fear.... More 

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Ottawa, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 7 days at Riu Palace Peninsula in January 2015 and had an absolutely fantastic vacation. This my 3rd trip to Cancun and my husbands 6th and this resort is among the best. During our previous two trips we stayed at Riu Palace Las Americas but after learning they are undergoing some renos decided to switch... More 

Was this review helpful? Yes 6
Hobart
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fun vibe, clean rooms that are a little funky (purple interior) with an open spa in the room and an annoying open shower that will have water up to the door and toilet if you don't position the shower head straight down - disable design, just needs a 1/2 glass screen to contain it. Staff around the resort work like... More 

Was this review helpful? Yes 4
michigan
2 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at RIU Peninsula in Cancun. Lovely resort. Beautiful grounds with a nice beach area. Plenty of shady spots. Lots of pools. All very clean. Nice variety of food for an all/inclusive. My only complaint is that the room is the open concept design and my husband sleeps in while I'm an earlier riser.

Was this review helpful? Yes 5
detroit
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After listening to the negative reviews, I was somewhat hesitant to come here because I was scared, the beach is fantastic about a third of it is Rocky the other two thirds is wide open and nice white sand. Service is great everyone goes out of their way to help...PLEASE TIP THEM FEW DO!!! Views are great from every room... More 

Was this review helpful? Yes 4
Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from 6 days here, 1/16-1/22 and will return. We have stayed in all inclusives many times before; including other RIU's, but this one was far superior. The overall decor was beautiful, clean, and friendly. Check in and out was a breeze. There were always plenty of chairs on the beach and at the pools without reserving with... More 

Was this review helpful? Yes 10
Maryland
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our family of 5 just returned from 5 days at the Riu Palace Peninsula. We had an excellent time but there are a few things that could have been better. We may be spoiled since our previous AI's were Aqua Live and Beach Palace which were both flawless. The best things were the gorgeous ocean, pools, service, and entertainment staff.... More 

Was this review helpful? Yes 7
Top Contributor
58 reviews 58 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I would give this hotel 5 stars as it is almost faultless apart from one problem! When I allowed my daughter who was one week away from being 18 a sip of my champagne all hell broke loose. Staff completely changed their attitude towards me, they spoke about my family In front of us but in Spanish so we couldn't... More 

Was this review helpful? Yes 6
middleton, ma
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We travelled to Cancun for a 5-day all inclusive trip at the Riu Palace Penninsula and it was much better than I expected. With day to travel to and from, it really only gave us three full days to enjoy the place, and after being there we wish we had stayed at least another day. The staff was very friendly... More 

Was this review helpful? Yes 3
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Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#8 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Business Hotel in Cancun
#25 Romantic Hotel in Cancun
#31 Family Hotel in Cancun

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