We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Palace Peninsula

4.0 of 5 Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel packages
Hotel deals
Special Offer
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Riu Palace Peninsula
Professional photos View all
Browse nearby
Hotel Riu Palace Peninsula
Write a Review

2,269 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (699)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

So I am currently staying at riu palace peninsula in Cancun, Mexico. While the hotel is new and nice there are many problems. First I had to wait 3.5 hours for a room. After checking in. The King size bed I requested was not available. The minibar was broken and the sheets had a huge yellow stain. After calling the... More 

Was this review helpful? Yes
Bissen, Luxembourg
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

There at the end of '14, first time in Cancun, first time in Mexico. 10 days with my wife. Our annual honeymoon :-) Hotel is big, but there is a lot of people working hardly to make it clean, ready for service, ... and Mexican are really nice people. Food ... go at main or special restaurant, with no fear.... More 

Was this review helpful? Yes
Ottawa, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 7 days at Riu Palace Peninsula in January 2015 and had an absolutely fantastic vacation. This my 3rd trip to Cancun and my husbands 6th and this resort is among the best. During our previous two trips we stayed at Riu Palace Las Americas but after learning they are undergoing some renos decided to switch... More 

Was this review helpful? Yes 6
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fun vibe, clean rooms that are a little funky (purple interior) with an open spa in the room and an annoying open shower that will have water up to the door and toilet if you don't position the shower head straight down - disable design, just needs a 1/2 glass screen to contain it. Staff around the resort work like... More 

Was this review helpful? Yes 4
2 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at RIU Peninsula in Cancun. Lovely resort. Beautiful grounds with a nice beach area. Plenty of shady spots. Lots of pools. All very clean. Nice variety of food for an all/inclusive. My only complaint is that the room is the open concept design and my husband sleeps in while I'm an earlier riser.

Was this review helpful? Yes 5
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After listening to the negative reviews, I was somewhat hesitant to come here because I was scared, the beach is fantastic about a third of it is Rocky the other two thirds is wide open and nice white sand. Service is great everyone goes out of their way to help...PLEASE TIP THEM FEW DO!!! Views are great from every room... More 

Was this review helpful? Yes 4
Saint Paul, Minnesota
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from 6 days here, 1/16-1/22 and will return. We have stayed in all inclusives many times before; including other RIU's, but this one was far superior. The overall decor was beautiful, clean, and friendly. Check in and out was a breeze. There were always plenty of chairs on the beach and at the pools without reserving with... More 

Was this review helpful? Yes 10
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our family of 5 just returned from 5 days at the Riu Palace Peninsula. We had an excellent time but there are a few things that could have been better. We may be spoiled since our previous AI's were Aqua Live and Beach Palace which were both flawless. The best things were the gorgeous ocean, pools, service, and entertainment staff.... More 

Was this review helpful? Yes 7
Top Contributor
58 reviews 58 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I would give this hotel 5 stars as it is almost faultless apart from one problem! When I allowed my daughter who was one week away from being 18 a sip of my champagne all hell broke loose. Staff completely changed their attitude towards me, they spoke about my family In front of us but in Spanish so we couldn't... More 

Was this review helpful? Yes 6
middleton, ma
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We travelled to Cancun for a 5-day all inclusive trip at the Riu Palace Penninsula and it was much better than I expected. With day to travel to and from, it really only gave us three full days to enjoy the place, and after being there we wish we had stayed at least another day. The staff was very friendly... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Riu Palace Peninsula? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Hotels.com, Expedia, Travelocity, Despegar.com, Caribbean Online Mgt Corp. and Tingo so you can book your Hotel Riu Palace Peninsula reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Business Hotel in Cancun
#25 Romantic Hotel in Cancun
#31 Family Hotel in Cancun

4,532 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (3524)
Dining (469)
Room/suite (555)
Hotel & grounds (922)
View from room (311)
Pool/beach area (677)
Family/play areas (49)
Bathroom (44)
Business center/function rooms (5)
Videos (2)
Other (490)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (993)
Adults Only Infinity Pool (22)
Amenities (171)
Beach (33)
Infinity Pool (11)
Restaurants and Bars (352)
Sports Pool (27)
Suite with Jacuzzi (Main Building) (105)
Suite with Jacuzzi (Villas) (84)
Superior Oceanview Room (85)
Swimming Pool (26)
The Hotel (77)

Management photos: Courtesy of the property manager

All management photos (15)
Hotel & grounds (2)
Room/suite (2)
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay