We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Royal Lagoon

Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Hotel amenities
Grand Royal Lagoon
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #112 of 179 Hotels in Cancun
A recent review
4 of 5 stars Reviewed March 24, 2015
FtCollinsCricket Fort Collins
Write a Review

140 reviews from our community

Traveler rating
    22
    62
    31
    8
    17
See reviews for
18
49
16
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (35)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (66)
All months
Fort Collins
Top Contributor
52 reviews 52 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 24, 2015

We needed a hotel for one night before catching our plane home. This hotel was well maintained, clean and had some Mexican charm to it. It is off the lagoon vs the main road so is a little quieter and cheaper than other hotels in the area. The staff was very nice and accommodating.

Was this review helpful? Yes 2
Spooner
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

We couldn't get into our timeshare for two days after our arrival in Cancun and happened to stay here. The room was very clean and the hotel staff were very friendly and helpful. Only one person spoke English, but they tried to help whenever possible. The food at the restaurant was very reasonable and good. It was a very good... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

Even though we only spent one night there, my fiancé and I really enjoyed our stay. Pros: very clean. Clean pool. Hot showers. Very cold ac. Great breakfast in the back cabana while watching black eguana sunning them selves. Cons: there was no internet in the rooms, you had to go out by the pool. The lock box had no... More 

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2015

Perfectly decent budget option in Cancun. Hotel and staff are fine, the pool is good and they have a nice terrace overlooking the lagoon. Very close to the main strip (coco bongos etc) and easy to get a taxi from outside the hotel. Also very quiet and a goodnights sleep which is a bonus considering you're in Cancun.

Was this review helpful? Yes 2
Tampa, Florida
Top Contributor
65 reviews 65 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 24, 2015

This place is fairly inexpensive compared to other hotels in the area and it showed why In my case I was going solo so as long it was clean it was ok. It was that, but tv was very fuzzy and did not work properly. Don't expect a coffee make or even a glass in the rooms. This is the... More 

Was this review helpful? Yes 2
Millstone, New Jersey
Top Contributor
151 reviews 151 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed January 11, 2015

We booked this hotel for 4 people in Dec 2014 between Christmas and New Years. However, when we arrived, the man at the front desk rudely told us that the only rooms left were a double and a single or a king bed. Even though our reservation was for a room with two double beds, he said it was not... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed August 8, 2014

Do not stay here! We arrived and were taken to a tiny room that looked more like a jail cell. Pathetic man at the front desk was rude and the items we asked for (drier and refrigerator) were not provided. Most important is that the area is not safe! It's dark at night to get around. Please look into something... More 

Was this review helpful? Yes
Los Angeles, California
1 review
3 of 5 stars Reviewed August 5, 2014

The hotel itself is okay and the location is not too bad, 15 minutes walk to downtown. Room is clean and bed is comfortable. But the service was bad, I think they never help me to send my postcards as it is already a month which I paid for 60 peso for the postage. In addition, they charged me 10... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 25, 2014

Was looking for a value hotel, stayed 6 nights and it was much better than I had even hoped for after reading the reviews. Nice size room, great towels, soft toilet paper, spacious shower, nice pool area. The on-site outdoor tiki hut restaurant was perfect...great food prepared on-site at low prices and overlooking the lagoon view. Hotel was well-kept, quiet,... More 

Was this review helpful? Yes 4
Cancun
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2014

The Grand Royal Lagoon is a functional hotel, lacking character but acceptable for the price. The rooms are clean and bright and the beds are comfortable although the air con was very noisy! When we were there wifi only worked in the reception area, not in the bedroom which was frustrating. We told the manager so hope it is fixed... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

95 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (83)
Viewed
Pool/beach area (17)
Viewed
Hotel & grounds (19)
Viewed
Dining (3)
Viewed
Room/suite (16)
Viewed
View from room (4)
Viewed
Bathroom (1)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question