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All 174 Cancun hotels

Grand Royal Lagoon

2.5 of 5 Hotel   |   Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
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Ranked #118 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 4 weeks ago
swso Los Angeles, California
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  • Reviews (124)
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124 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 3 weeks ago

Do not stay here! We arrived and were taken to a tiny room that looked more like a jail cell. Pathetic man at the front desk was rude and the items we asked for (drier and refrigerator) were not provided. Most important is that the area is not safe! It's dark at night to get around. Please look into something... More

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Los Angeles, California
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is okay and the location is not too bad, 15 minutes walk to downtown. Room is clean and bed is comfortable. But the service was bad, I think they never help me to send my postcards as it is already a month which I paid for 60 peso for the postage. In addition, they charged me 10... More

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4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2014

Was looking for a value hotel, stayed 6 nights and it was much better than I had even hoped for after reading the reviews. Nice size room, great towels, soft toilet paper, spacious shower, nice pool area. The on-site outdoor tiki hut restaurant was perfect...great food prepared on-site at low prices and overlooking the lagoon view. Hotel was well-kept, quiet,... More

Was this review helpful? Yes 1
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2014

The Grand Royal Lagoon is a functional hotel, lacking character but acceptable for the price. The rooms are clean and bright and the beds are comfortable although the air con was very noisy! When we were there wifi only worked in the reception area, not in the bedroom which was frustrating. We told the manager so hope it is fixed... More

Was this review helpful? Yes 1
Fairbanks, Alaska
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2014

First, the location is off on TA. If you have a map application, type in the address, not the name of the hotel. The road is right at the edge of the golf course and less than a block off Kulkulcan road...easy to walk. Second, I'm not sure why there is such disparity in the reviews. Our room on the... More

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San Francisco, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 7, 2013

We took your advice trip advisor peeps and were ok with a so called 3 star hotel because we never spend time in the hotels other than to sleep and change clothes when traveling. Appearently all the hustling of cancun reached tripadvisor forums also because the good reviews this hotel got were 100% off. Got greeted by a rude man,... More

Was this review helpful? Yes 3
Lugano, Switzerland
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 7, 2013

Overall it's fine, rooms are very old but clean and it is cheap. It faces the laguna, so you won't have access to the nice Caribbean beaches. So if you're just looking for a cheap decent place for your excursions, it will work very well, but if you're looking for the real Cancun experience it's not the right place for... More

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Nottingham, United Kingdom
Top Contributor
84 reviews 84 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 30, 2013

We stayed at this hotel for one night in Cancún, it was cheap and convenient. Walking distance to clubs in the hotel zone, which is what we wanted. It was clean. Our room was next to the main entrance to the rooms at the ground floor. It wasn't a problem as we only stayed one night and came back very... More

Was this review helpful? Yes 1
Mesa, Arizona
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2013

We had no idea what to expect. a positive review around 84% was good enough for me. the location was perfect. no all inclusive hotels too close, yet party central was close as was shopping. there were also small eateries that scored a 10 in my book for both pizza and shrimp/fish tacos. they were right on the main drag... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2013

This place was a very pleasant surprise. It is far enough off to be affordable but so close as you would think you are staying in the 'thick' of it. Anywhere you would want to go is a 5 minute bus ride or 20-30 minute walk. It really is near sooo much. The room was VERY clean, and I felt... More

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Additional Information about Grand Royal Lagoon

Address: Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Grand Royal Lagoon 2.5*
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Also Known As:
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

81 photos of this hotel

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Room/suite (16)
Hotel & grounds (11)
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Dining (1)
Room/suite (4)
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Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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