We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Cancun hotels

Grand Royal Lagoon

2.5 of 5 Hotel   |   Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Hotel amenities
Grand Royal Lagoon
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
You added Grand Royal Lagoon to your Saves list
Ranked #82 of 174 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
Daniel P
Write a Review

134 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfectly decent budget option in Cancun. Hotel and staff are fine, the pool is good and they have a nice terrace overlooking the lagoon. Very close to the main strip (coco bongos etc) and easy to get a taxi from outside the hotel. Also very quiet and a goodnights sleep which is a bonus considering you're in Cancun.

Was this review helpful? Yes
Tampa, Florida
Top Contributor
65 reviews 65 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 24, 2015

This place is fairly inexpensive compared to other hotels in the area and it showed why In my case I was going solo so as long it was clean it was ok. It was that, but tv was very fuzzy and did not work properly. Don't expect a coffee make or even a glass in the rooms. This is the... More 

Was this review helpful? Yes
Millstone, New Jersey
Top Contributor
144 reviews 144 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed January 11, 2015

We booked this hotel for 4 people in Dec 2014 between Christmas and New Years. However, when we arrived, the man at the front desk rudely told us that the only rooms left were a double and a single or a king bed. Even though our reservation was for a room with two double beds, he said it was not... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed August 8, 2014

Do not stay here! We arrived and were taken to a tiny room that looked more like a jail cell. Pathetic man at the front desk was rude and the items we asked for (drier and refrigerator) were not provided. Most important is that the area is not safe! It's dark at night to get around. Please look into something... More 

Was this review helpful? Yes
Los Angeles, California
1 review
3 of 5 stars Reviewed August 5, 2014

The hotel itself is okay and the location is not too bad, 15 minutes walk to downtown. Room is clean and bed is comfortable. But the service was bad, I think they never help me to send my postcards as it is already a month which I paid for 60 peso for the postage. In addition, they charged me 10... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

Was looking for a value hotel, stayed 6 nights and it was much better than I had even hoped for after reading the reviews. Nice size room, great towels, soft toilet paper, spacious shower, nice pool area. The on-site outdoor tiki hut restaurant was perfect...great food prepared on-site at low prices and overlooking the lagoon view. Hotel was well-kept, quiet,... More 

Was this review helpful? Yes 3
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 23, 2014

The Grand Royal Lagoon is a functional hotel, lacking character but acceptable for the price. The rooms are clean and bright and the beds are comfortable although the air con was very noisy! When we were there wifi only worked in the reception area, not in the bedroom which was frustrating. We told the manager so hope it is fixed... More 

Was this review helpful? Yes 2
Fairbanks, Alaska
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2014

First, the location is off on TA. If you have a map application, type in the address, not the name of the hotel. The road is right at the edge of the golf course and less than a block off Kulkulcan road...easy to walk. Second, I'm not sure why there is such disparity in the reviews. Our room on the... More 

Was this review helpful? Yes 1
San Francisco, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 7, 2013

We took your advice trip advisor peeps and were ok with a so called 3 star hotel because we never spend time in the hotels other than to sleep and change clothes when traveling. Appearently all the hustling of cancun reached tripadvisor forums also because the good reviews this hotel got were 100% off. Got greeted by a rude man,... More 

Was this review helpful? Yes 5
Lugano, Switzerland
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 7, 2013

Overall it's fine, rooms are very old but clean and it is cheap. It faces the laguna, so you won't have access to the nice Caribbean beaches. So if you're just looking for a cheap decent place for your excursions, it will work very well, but if you're looking for the real Cancun experience it's not the right place for... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Royal Lagoon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Royal Lagoon

Address: Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Grand Royal Lagoon 2.5*
Number of rooms: 36
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Grand Royal Lagoon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

87 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (75)
Hotel & grounds (14)
Dining (3)
Pool/beach area (14)
Room/suite (16)
View from room (4)
Bathroom (1)
Other (23)

Management photos: Courtesy of the property manager

All management photos (12)
Dining (1)
Room/suite (4)
Hotel & grounds (3)
Pool/beach area (1)
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay