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Grand Royal Lagoon

Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
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1 room 1 guest
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150 Reviews from our TripAdvisor Community

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Traveler rating
    24
    68
    33
    8
    17
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21
52
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Krasnodar, Russia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we was surprised how good this place is rooms are nice and clean location is totally awesome, just 10 mins by walk to the all bars, clubs etc few cheap and good places to eat are in 3 mins by walk swimming pool and great lagoon view service is also great!

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Level Contributor
6 reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the hotel for a week while he was having dental work done at Ocean Dental. The hotel was clean, bed was comfortable, and plenty of hot water for the shower. Enjoyed the free continental breakfast which was served outdoors by the lagoon.. The staff was friendly and Veronica was helpful the evening we arrived.... More 

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Hopkins, Belize
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here in June and loved it! I had a room facing the lagoon with a nice view. Jose at the front desk was very helpful and accomadating, as well as the lady that was there, unfortunately I didn't get her name! I stayed for a week, although English wasn't spoken much I did get by with my limited Spanish.... More 

Was this review helpful? Yes 1
Chester Springs, PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 3, 2015

stayed here 4/26 to 4/30, Asked at the front desk for a room with a fridge, no problem, very nice employees, grounds and pool well kept and the 1 restaurant had very good food and service, only open for breakfast and lunch. Within walking distance, 10 to 15 minutes, to playa Tortuga, where the ferry to isla Mujeres and public... More 

Was this review helpful? Yes 2
Fort Collins
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 24, 2015

We needed a hotel for one night before catching our plane home. This hotel was well maintained, clean and had some Mexican charm to it. It is off the lagoon vs the main road so is a little quieter and cheaper than other hotels in the area. The staff was very nice and accommodating.

Was this review helpful? Yes 4
Spooner
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 10, 2015

We couldn't get into our timeshare for two days after our arrival in Cancun and happened to stay here. The room was very clean and the hotel staff were very friendly and helpful. Only one person spoke English, but they tried to help whenever possible. The food at the restaurant was very reasonable and good. It was a very good... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

Even though we only spent one night there, my fiancé and I really enjoyed our stay. Pros: very clean. Clean pool. Hot showers. Very cold ac. Great breakfast in the back cabana while watching black eguana sunning them selves. Cons: there was no internet in the rooms, you had to go out by the pool. The lock box had no... More 

Was this review helpful? Yes 5
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 21, 2015

Perfectly decent budget option in Cancun. Hotel and staff are fine, the pool is good and they have a nice terrace overlooking the lagoon. Very close to the main strip (coco bongos etc) and easy to get a taxi from outside the hotel. Also very quiet and a goodnights sleep which is a bonus considering you're in Cancun.

Was this review helpful? Yes 3
Tampa, Florida
Level Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed January 24, 2015

This place is fairly inexpensive compared to other hotels in the area and it showed why In my case I was going solo so as long it was clean it was ok. It was that, but tv was very fuzzy and did not work properly. Don't expect a coffee make or even a glass in the rooms. This is the... More 

Was this review helpful? Yes 3
Millstone, New Jersey
Level Contributor
165 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed January 11, 2015

We booked this hotel for 4 people in Dec 2014 between Christmas and New Years. However, when we arrived, the man at the front desk rudely told us that the only rooms left were a double and a single or a king bed. Even though our reservation was for a room with two double beds, he said it was not... More 

Was this review helpful? Yes 2

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