I have visited Moonpalace twice in 2008 as a couple and then a further visit in 2010 with 2 children. I cannot wait to return again in 2013. I was a bit apprehensive about taking the children to Mexico at such a young age but having been there before I knew the high level of cleanliness and doctor on site... More

We stayed at the Moon Palace Sunrise. It was a great place to relax and be treated like royalty. The staff was wonderful and went out of their way to please you. They were very attentive to your every want and need. The security in Cancun is very good. It is not a scary place like the media makes it... More

We were celebrating our 30 anniversary. We had an amazing time. The staff are very helpful the food is great. Rooms are a nice size. The waiter at La Gondola went out of his way to help my husband get the drink that he wanted. Shopping trips to Beach palace and Lapis, in particular, capped off a perfect week. More

Great hotel and staff, the management leave a lot to be desired! My partner had clothing stolen from our room, we reported it, only to be told by the manager Mr Perez they had done all the security procedures nothing more they could do. Poor customer service not even a gesture of goodwill. Room 3206 at Sunrise. What would Mr... More

We recently returned from another great trip from Moon Palace. This is our 6th Visit in 11 years and the last two visits we have stayed at Moon Grand. This time we were allocated a room at Sunrise but at check in we requested a change which they did without any hassle paying for the upgrade with our resort credits.... More

Two things especially stand out to us at Moon Palace: the staff and then the facilities. Everyone who works there is helpful and attentive but there are some staff members who go the extra mile to help us or offer advise. In the restaurant breakfast restaurants we were greeted by waiters Jorge Baas and Carlos Uc who remembered us from... More

We just returned from a fabulous 8 days at the moon palace! I must point out one thing, Daniel, the young man at the pool(sunrise) & he's also the MC for the shows. I wish I had a third of his enthusiasm, talent & wit. He is truly a gifted young man who could rule the world by the tail... More

Was skeptical that I'd get my money's worth, but everything was beyond expectation! Ordering free room service at 4 in the morning was amazing! Great crowd too. I'm 26 and went with a girlfriend; we made a lot of friends there. We stayed in the Sunrise side; the pool area is so big that all the kids and kiddie pools... More

The experience was great. Great people, good food, beautiful and relaxing. More