Our room and the room next to us was robbed and all our electronics stolen-obviously from someone working at the hotel. As bad as the robbery was, the indifferent and aggressive attitude by the manager was worse. Obviously this sort of things is not uncommon at the hotel - the manager's only agenda was to get us out the door... More

Stayed at the Moon Palace in the Nizuc section in November 2011. From the moment we arrived at the hotel the staff couldn't do enough for us and really made our holiday truly memerable. The hotel is vast but is clean and the food in the restaurants is fantastic. The buffet restaurants were slightly disappointing. All in all this is... More

We stayed here the week between Christmas and New Years. Two families, 4 adults, 6 kids from 13 - 20. The pros: -Really friendly and helpful staff who did not expect tips but were grateful when they received one. -Nicely maintained resort, good size rooms, beautiful pools -Lots of available beach and pool chairs -Lots of restaurants to pick from... More

There is no better resort then Moon Palace. The staff is so fantastic and cannot do enough to make your stay wonderful! From the moment you arrive to the day you leave it is a fun-filled time. Food and drinks and entertainment - there is no reason to have to leave the property. We have been going to this hotel... More

Stayed here for a week earlier this month. We were greeted in the Nizuc lobby with champagne and cookies...I knew it was going to be a great trip. The service is incredible, the food is amazing, the alcohol is endless and the property is beautiful. I love that phone calls to the US are free from your room and the... More

Stayed on the Sunrise side this time because the Grand was unavailable. Same friendly service and wonderful food. Rooms on the Grand side are much larger and better because they are newer. Actvity coordinator was really helpful. Instead of kayaking we were offered a cataman ride where we sailed out to the middle of the ocean. This was the best... More

What a fantastic place! Great room, food, day and evening entertainment, golf, spa. Place is spotless,everyone so friendly and the choice of restaurants would satisfy the fussiest of eaters. Great dolphin trip well worth doing, along with Wet and Wild, both of which were purchased using the room credit. The full day trip to Explore was good value too.The only... More

The all-inclusive at Moon Palace was a great vacation with our 1 year old. The service was excellent. All of the staff was very helpful and friendly. The room, common areas, and pools were clean. It is also nice that you can go to the other areas of the resort and they are not far away. (i.e. we stayed at... More

We were a large group (12 adults, 4 kids) and everyone had a great time. Breakfast was the best I've had at any resort by far - Laydie made the best tortillas-highly recommended -and the rest of the breakfast staff was so quick and pleasant that I would go back just for the food alone. Crazy amounts of restaurants and... More