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All 175 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
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Ranked #12 of 175 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Garrie2013 Cockermouth, United Kingdom
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11,105 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cockermouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Got back fro Moon Palace 22/10/14 and have to say had another great time at a palace resort. The hol was to celebrate my 50th which we did in style. Service at Moon Place Grand was excellent with special thanks to all the staff in breakfast restaurant including manager Sergio, hostess Adriana Ariana, waiters Yvan, Janet, Luis F and Roberto.... More

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Bogota
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel is one of the best I ever visited, fantastic areas, very fancy restaurants, hotel workers are available for you all the time, incredible pool areas, spa facility is terrific!, BUT..........as we like to plan all in advance, we separated some extra attractions (romantic dinner on the beach, spa for couples, and others I do not remember now) through... More

Was this review helpful? Yes 1
Doncaster, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

we have just returned after 2 week holiday which included our sons wedding also, what a beautiful wedding day, in a truly amazing hotel, we enjoyed every minute of our stay. we couldnt have wished for a better room, clean and spacious. good restaurants and bars pools areas clean and service second to none (swing bar the best) plenty to... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I am leaving the Moon Palace today and really wish my boyfriend and I had booked to stay for ten days instead of just a week. It is our first trip to Mexico and I am very glad we chose to stay in this resort. This hotel has absolutely everything you need including two beauty salons, a spa, two gyms,... More

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Kalispell, Montana
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Palace was just fantastic when we visited. Our room overlooked the ocean, it is as described in their site. We had 2 double beds and the jetted HUGE tub in our room. The pool is neverending (almost), the food is delicious - some was more to our liking than others but that's a matter of preference. The decor is... More

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

If you get the chance go to the moon. Make sure you find ibeth Chavez at the pool. She is unbelievable and will take care of you like no other. Saul piez is a bartender at the property is top notch as well. Can't wait to come back. Raul at the front counter next to VIP check in is and... More

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Inverurie, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived in a small group, this is our 3rd visit to the resort. As soon as you step off the bus you are treated like royalty. I didn't think the resort could get any better, all of the renovations are absolutely beautiful. On this trip there was a few petty things that bothered us and I think its because... More

Was this review helpful? Yes 1
Oneonta, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This was a fun vacation and we received some resort credit, which was nice. I was excited for the food, because I read how many restaurants they had, but none of them were great, just good. We were disappointed with the food choices, but did like the all inclusive aspect and room service. We absolutely LOVED the romantic dinner, I... More

Was this review helpful? Yes 1
Bradenton Beach, Florida
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What an amazing hotel. The resort has everything. The staff are amazing and the restaurants are phenominal. I want to stay longer. 8 days is not enough. The activities are great. There is so much to do.

Was this review helpful? Yes 3
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

Thank you so much for your positive review. I’m glad that you enjoyed your experience at Moon Palace Sunrise I appreciate your feedback about the service provided by our staff, we are proud of our services and facilities Thank you once again for staying with us! YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More

Audlem
Top Contributor
60 reviews 60 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the resort for 5 days on a conference, so I'm not here through choice, so perhaps I have a different view on the place. If I did, and I was coming to Mexico then I'd want to stay somewhere that offers something that you could describe as Mexican, it's a bit like going to Kavos and saying you've... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Great time(73)
  • Room service(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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