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All 177 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Ranked #13 of 177 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
spnorx Sarnia, Canada
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11,420 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sarnia, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Moon Palace November 8-15th, 2014 and it was absolutely incredible! If you aren't having a great time it is your fault. The food was fantastic, the drinks were plentiful and the service was the best we have ever experienced.

Was this review helpful? Yes 1
Denver, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time, no problems with the food, the service or the rooms. Spa was fantastic and I highly recommend it! We are making reservations to stay again in 2015 and have told all our friends about it!

Review collected in partnership with this hotel

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Decatur, Al
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a little bit of a late review. My 24 year old daughter and I were at Moon Palace October 19th for a few days after staying at Beach Palace. We decided to move just to have some other options to do. Beach Palace was awesome but we liked all the action going on at Moon Palace to end... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am not keen of big hotels so I was not impressed when my partner booked the biggest one in Cancun. On arrival it took good 20 minutes to check in so not a good start of our short break after a 10 hours flight. And I believe that is all what we can complain about. 1) Bar service was... More

Was this review helpful? Yes 2
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

We’re honored to have inspired you to have posted your review on Trip Advisor. I hope it’s one of many positive experiences you have share with your fellow travelers about Moon Palace Sunrise Thank you very much for choosing to stay with us, and I truly hope that you will return for another “perfect” experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER... More

San Jose, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a fantastic time at the italian restaurant El Manglar on Nov 19th during our recent stay at Moon Palace. Armando Pedraza (Manager) and his amazing team of Rafael, Enrique and Juan G really made our dinner experience a wonderful one, so great n fact that we returned the next night!

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YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

Your positive review gives pretty much everyone who works here a reason to smile. Thanks for taking the time to share your experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More

Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Overall, we liked the Moon Palace. Would we go again? Maybe. Beautiful property, good customer service. Stayed in Nizuc, very close to the lobby and pool. Convenient but LOUD! They give you a resort credit. It comes with all the usual strings attached. The frustrating thing was the trickery. The first morning there we scheduled our massages. The woman, who... More

Was this review helpful? Yes 3
Sacramento, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I spent our honeymoon at Moon Palace Nizuc from the 15th to 22nd of November. Overall, we truly enjoyed the week spent there. The folks in charge of "service" (bartenders, waiters, maids, etc.) were all fantastic. The fact that about 80-85% of the time when an employee would pass you they would say "Hola" is really appreciated.... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

We recently went on a work incentive trip for 5 days. Lets start by saying it rained 2 of the days (not the hotels fault). Room service take forever and it was messed up every single time. The food is below subpar... I would rather have eaten a Mcdonalds cheeseburger (I dont eat Mcdonalds ever) everyday rather than eat the... More

Was this review helpful? Yes 1
Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from our first trip to Moon Palace Nizuc Section Thursday Nov 13th to Thursday 20th. I think i could write all day about this trip. With 99% of it being positive. I made the travel arrangements for 3 couples. Reservation - I went through VRBO with Jason Hughes. Fantastic way to get a great rate with the best... More

Was this review helpful? Yes 3
NormaGranados, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Mario V, Thank you for your detailed comments regarding your stay at Moon Palace Golf & Spa Resort. We are confident that your review will help our Tripadvisor readers to decide to come to our Resort. It will be a pleasure to see you again to enjoy our service and facilities. Hasta pronto! Norma Granados Public Relations Manager @... More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this property over the last week while in Cancun on business. The property is massive and too big for my taste. While my room was lovely and as others stated had an in-room jacuzzi tub, it was located in the furthest possible location from the lobby (The Sombrero wing). Fortunately I worked out a faster walk to... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Great time(73)
  • Room service(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, TripOnline SA, Despegar.com, Odigeo, Otel, Hotels.com, Jetsetter and Tingo so you can book your Moon Palace Golf & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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