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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
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Ranked #14 of 179 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Caroline M Chichester
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12,961 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chichester
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We had a lovely holiday 2 weeks ago. The food was great - we would definitely recommend booking at the golf club restaurants. All areas of the hotel and grounds were clean and tidy. The staff were polite and helpful. We stayed at the Grand which was fairly quiet and suited us. We will definitely be returning to Moon Palace,... More 

Was this review helpful? Yes 1
Illinois
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Arrived at check in 3 pm and room was not ready. Was told to come back in 30 minutes, came back was told another 30 minutes.... Waited until 5:00 until the room was ready. Wanted to book excursions and dinners at the restaurants that took reservations while we waited for our room and were told we could not, until we... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 2 weeks and arrived home yesterday. We were a group of 8 adults and 1 child. Overall I had a lovely holiday but there were a few things that spoilt it slightly. Firstly, the facilities are great and the decor etc in the lobbies and restaurants is fantastic and luxurious. The rooms were also impressive with... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed yesterday NEW

I'd like to start by saying that the resort itself was beautiful, clean and well-rounded. It was clear from the moment we arrived that a great deal of care and attention to detail was put into the architecture and design of all parts of the resort. This was what drew us to select the Moon Palace for our Wedding. With... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed yesterday NEW

My family and I had a wonderful experience. It's our first time in Cancun and this place made it very enjoyable for us, having to travel with a toddler. We were very spoiled here and the service was superb! The staff is friendly and hospitable. We couldn't get used to the room service for free, and we took advantage that.... More 

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San Diego, California
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just got back from an amazing vacation at Moon Palace. Here are some tips that really helped us out. (Service & Property) 1. The property is beautiful and well maintained. 2. Our rooms were tidied twice a day...turned down at night with chocolates. Everyone had a smile everywhere. 3. All the rooms are equipped with CHI ceramic hairdryers and... More 

Was this review helpful? Yes 1
Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

I booked 2 rooms for relatives and friends for December 2015. After reading different negative things on Facebook pertaining to Palace Resorts cancelling reservations if you booked a trip through Jason Hughes. This is who we booked through, paid Palace Resorts the cost for a week, got a confirmation letter therefore thinking all is good. Decided maybe i better call... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

counting down the days till we return to this amazing resort last year was such a superb holiday for me and my family I have never relaxed as much as I did at this beautiful place my two children had a wonderful time and we're throughly spoit by the most friendliness of the nixuc playroom team.... Carlos our breakfast main... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went to Moon Palace on a family wedding. It was a great experience having the time to spend with family and friends in a friendly environment where everything is taken care of for you. The staff is very friendly and accommodative and it seemed like they did a really good job with the wedding arrangements although I was not involved... More 

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Essex, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

We thought the resort was too big and spread out. We stayed at the Grand and there was nothing there in the evenings, the one restaurant had the same menu for the whole 14 nights, you had to get a shuttle bus to one of the other hotels to eat or find a bar. We had a really unpleasant experience... More 

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Hotel Review Summarization

What travelers say

  • Very good(108)
  • Great time(62)
  • Room service(62)
  • Sunrise section(59)
  • Pool area(48)
  • Kid Club(24)
  • Hotel zone(17)
  • Italian restaurant(14)
  • Friendly and helpful(12)
  • Would highly recommend(11)
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