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All 178 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Ranked #12 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Bob I
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12,034 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

My family and I stayed at moon palace. The week of Thanksgiving . I just wanna give a big thank you to all the staff at the resort ......I wanted to give a special thanks to Roberto a server and the manager Armando Pedraza aka ( Rodney Dangerfield ) at the Italian restaurant at nizuc they all did a great... More 

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California
Top Contributor
60 reviews 60 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pros: Free kayak, paddle board, wind surfboard, hobbie cat usage from 9am-4pm. Victor & Pablo, who are in charge of the water sport equipment, are great. They'll even show you have to use the equipment if it's your first time on a board or boat. Large, clean property with lots of restaurants and friendly, helpful staff. In-room jacuzzis, hammocks on... More 

Was this review helpful? Yes 1
Newport, United Kingdom
Top Contributor
94 reviews 94 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We had an upgrade to ocean front room at check in which was nice. We stayed at room 5407 Nizuc which was ocean front ground floor. Only downside was it had lots of passing pedestrians right outside the front window and balcony. Not very private. We requested a chance and moved to 5315 ocean view on the 2nd floor which... More 

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Montreal, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Just came back from our annual winter escape (Jan 14 – Jan 21, 2015) at the Moon Palace. This was our first stay at this resort. The grounds have a large beach front, and gives you access to the 2 sister hotels, many pools, chairs and palapas. Many restaurants to choose from, food and service is great, especially at the... More 

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

All I can say is.. Go and experience this place for your selfs. The service is absolutely amazing the staff will bend over backwards to help you. Very clean place, and the all inclusive food is brilliant! It's like a different world at this resort. I don't usually go to the same place twice but I'm going back this year!!... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

This is my 2nd visit to Moon Palace, and stayed at Nizuc for 10 days (Jan 2-12). Had stayed there before in Oct 2013, and absolutely loved the service and the resort in general. The start of this trip was a bit hectic in comparison due to the busy season. Despite some confusion with the reservation and subsequent resort credits... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We spent a week here with the whole family about 25 people. First the hotel is so huge and the family was all around so sometimes we need to do a 10-15 minutes walk just to can be together however we requested to can be in the same area. The pools gets really dirty fast and we get kicked out... More 

Was this review helpful? Yes 1
Titusville, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

This is the first time we exchanged our time share thru II for a trip to Cancun. Since the cost was so incredibly reasonable we were a bit tenuous about what we were going to find upon arrival. Much to our delight, we found PARADISE, beautiful facilities only surpassed by the unparalleled service that we encountered at every step of... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed yesterday NEW

We just had our first family all inclusive vacation at Moon Palace (Jan 16 - Jan 23, 2015). I have been to Mexico 3 other times and Moon Palace was fantastic. Great for the kids aged 3 and 6. Food was great and service was even better. Plenty of choice. I played 18 holes at the golf course and it... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Livier and Melany at La Gondola are fabulous! They accomadated my family (19 of us) at the last minute, on a very busy night, with such ease and grace! Very friendly and so helpful. Gracias! Carlos and Pedro are excellent servers...very fun, flexible, accomadating and so hospitable! Thank you MP for such a fantastic night!

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Room service(73)
  • Great time(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Top resorts Hotel in Cancun
#14 Family Hotel in Cancun

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