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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
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Ranked #18 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
YoungCollegeTraveler United States
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Golfing here was fun. The resort is huge, and the weather is so nice! You don't even realize how hot it is, since there's pools accessible almost everywhere! I had a blast being here, and was enjoying every moment of this when I went a couple years ago.

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1 review
5 of 5 stars Reviewed yesterday NEW

We just returned from our vacation from July 22nd to July 29th. This was our 3rd trip to Moon Palace and it just keeps getting better. We were welcomed with cool towels and flowers. Check in was so easy and in a matter of minutes we were being escorted to our room. The last two times we had been to... More 

Was this review helpful? Yes 1
Lakeville, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

We traveled to Moon Palace in July of 2015 for a family reunion. We booked our trip using a travel agent, Travel Tom. He was very helpful in understanding our needs and what we were looking for, and suggested the Moon Palace as the premier destination to have our reunion. He set up everything from transportation, to events, and travel,... More 

Was this review helpful? Yes 1
huddersfield
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a fabulous place, huge, plenty to do, more restaurants than you can actually get around in the 2 weeks we were there. We started off in a room in the middle of the complex and soon realised we wanted to be closer to one of the 3 hotels that separate this resort up. We decided we would pay for... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed yesterday NEW

Had a great experience the food & hotel is perfect & the staff can't do enough to help you. Particularly the pool bar 'Las palapas pelicanos' & by far our favorite Pablo villanueva gonzalez. Nothing is to much trouble for him. Would recommend to any family.

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

My parents brought our entire family to the Moon Palace for vacation. The resort itself is lovely. It is very large with a great deal to see, do, and experience. Our reservations were messed up a bit in the beginning and the management at the front desk were less than helpful to my parents who were paying for this trip.... More 

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Airdrie
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed in this amazing resort in May. There were 8 of us in total and every single one of us had an absolute ball. What an amazing resort!!! Food is absolutely delicious!! We tried most of the restaurants in the three resorts & wasn't disappointed once! Our room was out of this world, absolutely huge with 2x double beds, a... More 

Was this review helpful? Yes 4
Tampa, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a special dinner in the Presidential Suite for my parent's 50th wedding anniversary. Head waiter was Alain Jimenez and our servers were Yonitsi and Diego. Alexis was the fantastic chef. We told them we wanted steak. We had salad, filet mignon, potatoes, a beautiful chocolate cake with strawberries, champagne, wine, drinks. Food was absolutely fantastic. Probably one of... More 

Was this review helpful? Yes 4
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear CathyS_Tampa, On behalf of the entire staff, that you defined as “Wonderful” we would like to express my gratefulness for the wonderful words that you used to review our Resort. We are looking forward to welcoming you back soon. Regards, Jose Luis Gonzalez Social Media Concierge More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just about over our holiday blues now so I thought I'd leave a review. So this was our 4th stay at Moon Palace and again it didn't disappoint. Peak season July so a very busy period but we knew this ' Moon Palace is vast and we love exploring still after 4th time ' you don't have to walk anywhere... More 

Was this review helpful? Yes 4
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear GEC7578, “You are exemplify what incredible customer service means”. You couldn't’ use more beautiful words, our staff is well trained to help all of our guest in the best possible manner, trying to make everyone’s stay not just enjoyable but real "“Amazing Moon Palace”" as you wrote in your title. Thank you so much, Best regards, Jose Luis Gonzalez... More 

Madison, Alabama
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

We went to Moon Palace Spa and Resort in Cancun off our Interval International Exchange. Compared to many other resorts we have travelled to, I would consider this Moon Palace of average quality. We had issues before we ever got there, for after we paid our all inclusive fee, it took numerous emails/phone calls to the resort/their ground transportation folks... More 

Was this review helpful? Yes 4
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