We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 177 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Click for phone number
Hotel website
Hotel deals
Hotel amenities
Special Offer
Black Friday Sale 50% Off
Moon Palace Golf & Spa Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Moon Palace Golf & Spa Resort to your Saves list
Ranked #14 of 177 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
ayeshau
Write a Review

11,427 reviews from our community

Traveler rating
    7,336
    2,388
    870
    473
    360
See reviews for
4,148
3,286
53
499
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3,257)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (11427)
  • Mar-May only
    (3186)
  • Jun-Aug only
    (3251)
  • Sep-Nov only
    (2657)
  • Dec-Feb only
    (2333)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I was engaged here, had my honeymoon and now our first year anniversary. We will start with the the airport transfer that was quick, efficient and very polite. There is the 'Aha' moment as well as the excitement when we turn into Moon Palace. Check in was great. Florentina and Juan greeted us with welcome back home. Awe.... I would... More

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Everything from the Spa to the pool was amazing! I had the best time in Moon Palace. I had the opportunity to get a couples' message (extremely recommended for the love birds visiting) and swim with the dolphins (Royal package - worth it!), but what made the trip was our, now friend, Alejandro Moreno! He was the best person I... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my wife and 2 yr old stayed at the moon palace grand hotel and what a amazing stay we had to keep it brief. Hotel - amazing we stayed at grand good location however going to the other parts of the hotel at sunrise at nizuk was not a problem and the coach came every 10 mins. Food-... More

Was this review helpful? Yes 1
Sarnia, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Moon Palace November 8-15th, 2014 and it was absolutely incredible! If you aren't having a great time it is your fault. The food was fantastic, the drinks were plentiful and the service was the best we have ever experienced.

Was this review helpful? Yes 2
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

Thanks so much for your comments. We value your loyalty and constructive feedback you have definitely contributed to our success. I truly appreciate you taking the time to share your experience with all travelers. We will look forward to seeing you again soon. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More

Peterborough, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Last Saturday, 15 November, my husband (henders) wrote a mid-stay review on Moon Palace entitled 'Let's not get carried away - it's OK', well here is our end of term report. After the review last week we had a very constructive meeting with Norma from Public Relations, in which we discussed the points raised. For those of you who don't... More

Was this review helpful? Yes
Denver, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time, no problems with the food, the service or the rooms. Spa was fantastic and I highly recommend it! We are making reservations to stay again in 2015 and have told all our friends about it!

Review collected in partnership with this hotel

Was this review helpful? Yes
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

One of the best ways a guest can compliment our team is by recommending the hotel to their friends. Thank you! I’m glad you had such a positive experience here at Moon Palace Golf & Spa Resort I appreciate you taking the time to say such nice things about our Resort! YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF &... More

Decatur, Al
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a little bit of a late review. My 24 year old daughter and I were at Moon Palace October 19th for a few days after staying at Beach Palace. We decided to move just to have some other options to do. Beach Palace was awesome but we liked all the action going on at Moon Palace to end... More

Was this review helpful? Yes 3
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

We’re honored to have inspired you to have posted your review on Trip Advisor. I hope it’s one of many positive experiences you have share with your fellow travelers about Moon Palace Sunrise. Your positive review gives pretty much everyone who works here a reason to smile. Thanks for taking the time to share your experience. Thank you very much... More

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my third visit. We enjoy the service and the family atmosphere. The resort is amazing. There is something for all family members. Right now we travel alone. This was our honeymoon spot so every s So every few years we come back to celebrate our anniversary. We say it is a vaction home away from Home. Stress free... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am not keen of big hotels so I was not impressed when my partner booked the biggest one in Cancun. On arrival it took good 20 minutes to check in so not a good start of our short break after a 10 hours flight. And I believe that is all what we can complain about. 1) Bar service was... More

Was this review helpful? Yes 2
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

We’re honored to have inspired you to have posted your review on Trip Advisor. I hope it’s one of many positive experiences you have share with your fellow travelers about Moon Palace Sunrise Thank you very much for choosing to stay with us, and I truly hope that you will return for another “perfect” experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER... More

San Jose, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a fantastic time at the italian restaurant El Manglar on Nov 19th during our recent stay at Moon Palace. Armando Pedraza (Manager) and his amazing team of Rafael, Enrique and Juan G really made our dinner experience a wonderful one, so great n fact that we returned the next night!

Was this review helpful? Yes
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Golf & Spa Resort, responded to this review

Your positive review gives pretty much everyone who works here a reason to smile. Thanks for taking the time to share your experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Moon Palace Golf & Spa Resort? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Room service(73)
  • Great time(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Regatta Hotels, Booking.com, BookIt.com, Expedia, Travelocity, TripOnline SA, Despegar.com, Hotels.com, Otel, Orbitz, Odigeo, Tingo and Jetsetter so you can book your Moon Palace Golf & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

7,765 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7206)
Viewed
View from room (401)
Viewed
Pool/beach area (1561)
Viewed
Hotel & grounds (1099)
Viewed
Room/suite (828)
Viewed
Dining (396)
Viewed
0:48
Videos (3)
Viewed
Business center/function rooms (103)
Viewed
Family/play areas (118)
Viewed
Bathroom (63)
Viewed
Other (2634)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (536)
Viewed
Amenities (200)
Viewed
Beach (30)
Viewed
Kids Pool (7)
Viewed
Restaurants and Bars (239)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay