This was my second visit to moon palace,stayed in nizuc section which is a little bit tired,however the food and the attentive staff more than made up for that,for you lady's out there no need to bring your straighteners as the ones in your room are if not better than g.h.d.There is some building work going on,but that didn't get... More

We've stayed at the Moon Palace (Grand Moon) 4 or 5 times now and and continue to love this place. The quality of the food resort wide is very good including the buffets. The service and friendliness of every single employee on this resort is the best.... The taxi ride to Playa Del Carmen is expensive ($55 usd one way)... More

We have been members of the Palace resorts for about 8 years. We recently became Diamond members just in time for our daughter to get married. She and her fiance had been to the Moon Palace the year prior and loved it so much they decided to get married there. Having been to the Moon Palace before we were delighted... More

Moon Palace was highly recommended to me & my husband for our honeymoon & we are very glad we listened. This All Inclusive hotel is amazing & offers a completely unforgettable experience. Nowhere will ever compare again! All the staff provided a professional, friendly service & were keen to help make our honeymoon one to remember by making us feel... More

I have been here 3 times now (4th) up coming the August .... I have been honored to be a part of the Farouk conference that is held here and only here.... It is a beautiful clean well kept hotel bar none hotel staff wonderful and accommodating .... You have a beautiful hotel here.... Must see!!!!! Thank you Farouk.... Thank... More

It has been a good while since we have been here, We have been spending much of our travel time in Mexico looking for retirement locations of late. But, this is such a great property, so relaxing and reliable, I felt compelled to write. I have followed the reviews since our visit and they have pretty much consistently confirmed my... More

First time at Moon palace, Cancun. We were in the Moon Grand All the staff were very polite and friendly, couldn't do enough for us. Every restaurant we visited was absolutely superb, the food was excellent, lots of variety, and the A la` Carte restaurants were a delightful change, excellent service at all the different eating places, even the open... More

"It is a pleasure" are the words Moon Palace employees are taught to respond with when guests compliment their service. The phrase often was said with genuine meaning, sometimes from weariness and so many times we started to supplant the phrase with "May the odds be ever in your favor". The phrase may lose impact, but the level of service... More

Where to start?!?! Went on honeymoon with my wife. Great selection of restaurants and bars, all with top notch service!! Our next holiday will be MOon Palace again! There are 3 locations within MP, moon grand, nizuc & sunrise, I would recommend staying at nizuc as its in the middle of both, staff at the lobby bar, Lorenzo, Elena, Rigoberto,... More