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All 174 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico
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Ranked #17 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Neil K Worthing, England, United Kingdom
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10,498 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,924)
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English first
Worthing, England, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

How anyone can say this is a bad place is beyond belief. We have just returned from a fabulous all inclusive holiday with our three kids (6, 7 and 11). We had an amazing time. The kids club (known as the Playroom) was particularly outstanding and we were simply taken aback by the sheer amount of activities and the quality... More

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Simi Valley, California, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My family visited Moon Palace from Aug 8th, 2014 through Aug 15th. We traveled with another family, so a total of 5 adults and 5 children (ranging in age from 8 to 17). We had an excellent time. The food was great...we never really had to wait for a table at any of the restaurants, and we visited a lot... More

Was this review helpful? Yes 1
Lake Arrowhead, California
1 review
5 of 5 stars Reviewed yesterday NEW

Visited Sunrise August 2014. Was skeptical of all inclusive quality. Moon palace far exceeded my expectations in every category. Can't wait to return. Wifi worked great in all areas of the resort. Made keeping in touch very easy.

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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Absolutely fabulous hotel! This is the second time we have been here in the last few years and it has got even better! Had ocean front room in Nizuc, which was beautiful and very clean. We prefer the Nizuc section as Sunrise is too crowded and noisy and Grand very quiet. Pool was very clean and loads to do every... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed yesterday NEW

What a place!! Made so many fond memories, the most helpful and kindest staff, great service,no request was too much trouble and they went beyond their roles to accommodate our trip, great range of food, I just can't praise this hotel enough!! We will be returning soon :)

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Lexington, Kentucky, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Carlos and his fellow Entertainment Crew team were unbelievable. Activities are planned all day long and there is a wide variety of things to do for kids and adults including water aerobics, water polo, beach soccer, water volleyball, and many other creative and unique games. The entertainment team makes sure you have a fun day at the pool but conduct... More

Was this review helpful? Yes 1
Orangevale, California
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Nice hotel but you cant use the beAch. Corral and black seaweed everywhere. A lot of by the pool areas are only for diamond members and cannot sit there. Same type o food almost at every restaurant on site.every single day same food. 😝 it was good but u get sick if it after 3rd day and on. U have... More

Was this review helpful? Yes 1
Brighton, England, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

First time to the moon palace but was impressed by service all round especially entertainment staff at the nizuc which were excellent. Food was brilliant and many restaurants to choose from .Dolphins were great at the resort do not miss out on this while you are staying plenty other things to do rooms were clean and well maintained by a... More

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent a week at Moon Palace Sunrise after having had a week at Barcelo Maya Palace. In my opinion, there is no comparison between the two. i would go back to the Barcelo any day, but not to the Moon Palace. Moon lacks any Mexican character (or any character at all in my opinion). It is an over-large, over-crowded series... More

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11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A great hotel with huge amounts of lovely restaurants and you can even use the other restaurants in the other moon palace hotel which is up the promendade. The rooms are lovely with hot tubs in each. Service is fab and all inclusive is as they say, all inclusive. One of the biggest pools I've ever seen in any hotel.... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Great time(73)
  • Room service(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Cancun #9 Business Hotel in Cancun #10 Spa Hotel in Cancun #14 Family Hotel in Cancun #16 Luxury Hotel in Cancun #16 Top resorts Hotel in Cancun #17 On the Beach Hotel in Cancun
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Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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