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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
Best prices for: 1 room 1 guest
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Ranked #15 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
motherland077 vancouver,canada
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13,323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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vancouver,canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Beautiful resort we were there for our son's wedding.It was amazing the most stunning wedding that l have ever seen.Watching the bride to be arrive in a horse and carrage was so romantic and then have a ceremony right on the beach with the ocean as your back drop,unbelivable how much emotion all the family and guests felt watching this... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Great place for a family visit, also great for weddings. Wanted to give a shout-out to Carlos(charly) manager at Club Noir, he was absolutely hospitable, catering to our 40 plus party, also allowed us to bring in our own DJ, he was absolute class. Recommend hitting up that club if you are there as it is loads of fun. At... More 

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Basingstoke, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were there for 10 days and the only mean-spirited, mealy-mouthed thing we could complain about was that it was tricky to get English Breakfast Tea bags supplied in the room. But we didn't bother because everything else was so superb and, after several breakfast Margaritas, nothing really mattered much. But what a wonderful place! Service and caring attentiveness that... More 

Was this review helpful? Yes 2
Thomasville GA
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you plan on going to Cancun, stay here. They have their s--t together. Everything, and I mean EVERYTHING is top drawer. We needed to change rooms, and Anaid helped us out. This young lady is truly masterful at her job....I hope she gets promoted pronto. Actually, all of the personnel we have interacted with have been great. The place... More 

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Biggleswade, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

We have just spent 14 nights at this hotel, travelled as a family with a 15 month old. The hotel is absolutely fantastic, we could not fault it at all!! We stayed at the Nizuk section (the are 3 sections of the hotel) in an ocean view room. The room was very spacious even with a travel cot and the... More 

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crawley
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our 7th year in a row we have stayed at the Moon Palace Resort and again we found the service, people and the quality very good and enjoyable. Good range of food and drinks to choose from and areas where it was nice and quite to relax. Certain staff made our stay more enjoyable: Julio, Gladis and Ameli... More 

Review collected in partnership with this hotel

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Leigh-on Sea, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our first time to Cancun and won't be the last! Hotel is close to the airport (10 minutes), the resort is vast but transportation via bus, coach or golf buggy is available throughout the day. Rooms have a great view of the beach/sea, resort is very clean and the staff/service was excellent, nothing ever a problem and greeted with a... More 

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wat can I say about this stunning hotel...staff fantastic ..accommodation fantastic ...cleanliness fantastic and the service recd out of this world ..nothing is no problem for everybody who works here..polite and always smiling...food is to die for ...16 restaurants to choose to fulfill your palate...and the weather well nobody can control the weather but temps never below 88°....will definitely be... More 

Was this review helpful? Yes 2
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, Thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Cancun. It will be a pleasure to welcome you back soon, Yours, Jose Luis Gonzalez Social Media... More 

Freeport, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For people who prefer pools over the beach, this is the perfect resort for you. If you are a beach goer I would probably recommend another resort. But the good thing about the palace resorts is that you can head to any of the other hotels and use their amenities if need be.

Was this review helpful? Yes 1
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, We at Moon Palace would like to thank you so much for taking the time and share your comments about your past stay at our Resort, we are so glad that you enjoyed it. We will look forward to see you back, or any other of our sisters resorts. Cordially yours, Jose Luis Gonzalez Social Media... More 

Bellshill, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I visited the Moon Palace on May 16th for 2 weeks. Firstly the airport transfer time is only about 15 mins. We stayed in the Grand section of the resort which is the quietest section which we prefer and then you have the option to walk along to the Nizuc or Sunrise sections if you want more... More 

Was this review helpful? Yes 5
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, Thank you very much for providing your comments about your vacation at Moon Palace Golf & Spa Resort. We are pleased to learn you had a wonderful vacation, that you enjoyed our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. It will... More 

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