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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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Moon Palace Golf & Spa Resort
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Ranked #16 of 178 Hotels in Cancun
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13,689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rosemount, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been members of the Palace Resorts for some 10 years and in all that time we have been treated by excellent service and professional staff. We have made this an annual event because of the locations within the Palace Resorts. In this case it was the Moon Palace where once again we werenot disappointed. I've brought several family... More 

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We had an excellent time being introduced to shots and ddinks we've never tried before at Lobby Bar Nizuc. It was a pleasant way of spending time while waiting for our table to be ready at the two most sought after restaurants in Nizuc.Thank you, Sra. Jacqueline Cervantes, Sr. Genaro Cantinero and Lucy Lopez Almeida.Very pleasant Nd effcient staff.

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Cherry Hill, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Being a VIP member and staying there was so worth the money. Kids stay and eat free. The staff are very friendly and polite. They work extremely hard and still have a friendly smile and show gratitude. Make sure to tip the service staff....they really deserve it. Bring lots of bug/mosquito spray.

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1 review
5 of 5 stars Reviewed yesterday NEW

We just returned from a five night stay at moon palace. Our experience was outstanding. The service was great and everyone was friendly. The food was very good and everyone worked so hard to make sure you had a great experience. The entertainment staff did a wonderful job at nizuc. We all had plenty to do. The rooms were spotless... More 

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Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This was our third time to the Moon Palace but the first in nearly 16 years. The resort is much larger, now has a golf course and does not seem to be in the middle of a jungle as it once did. The grounds are immaculate, the accommodations are nice and the pool is simply amazing. I will say that... More 

Was this review helpful? Yes 1
Norman, Oklahoma
1 review
4 of 5 stars Reviewed yesterday NEW

I just returned from 6 nights at Moon Palace with my husband and 2 girls (ages 4 & 2). We have stayed at many other all inclusives, usually in a different chain. At check-in we got a cool towel then headed in to the front desk on our own...less welcoming than others. A representative grabbed us from the desk to... More 

Was this review helpful? Yes 3
Huntington Beach, California
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our second time to the Moon Palace. First time was without kids 15 years ago. This time we brought our 4 boys and it was just as great. They have added the Grand side of the resort which was where we stayed. Much quieter and a great place for couples but I would definitely recommend staying either in... More 

Was this review helpful? Yes 1
Redwood City, California
5 of 5 stars Reviewed yesterday NEW

My family and I had a great time and enjoyed the service and the food in the restaurants and bars.We loved the freedom of going anywhere in the resort and grabbing anything to eat and drink without worrying about taking out money or a credit card to pay.My daughters loved going to get ice cream or pastries whenever they pleased... More 

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Was this review helpful? Yes 2
Cancun, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Moon Place is the perfect All Inclusive, Family Centric, Every Thing On Your Wish List type of resort! And with high end restaurants like Momo and Gondola, and Lounges like Sky Bar there is no need to ever leave the resort!

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Was this review helpful? Yes 1
Chicago,IL
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Currently here and extremely disappointed with our room, service and the food. Check in is a mess ( took multiple trips of waiting in line), hours wasted, only to get a small room at the far end of the resort. A good corner of the room contains a large tub which no one in our party will use - should... More 

Was this review helpful? Yes 12
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