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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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$1500 Resort Credit
Moon Palace Golf & Spa Resort
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Ranked #15 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
WorldlyTravelingGal
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12,888 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Resort very nice and staff very friendly. Plenty of food and entertainment options. Grounds and pools well maintained and service above average. We stayed 7 days total. Spa facilities and services are nice. Golf pro very friendly during private lesson. Excursion options plentiful; however, resort credit can not be redeemed for all options. Unfortunately the last 4 were also days... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I have been to two of the best resorts in the Cancún/Rivera Maya (Iberostar and Moon Palace) and I personally thought the Moon Palace was the best resort I have ever been to. The food is exellent! The Moon Palace has a vast variety of different food options and has many resturants. The Moon Palace has buffets and sit down... More 

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Jacksonville Beach, Florida
1 review
3 of 5 stars Reviewed yesterday NEW

We had stayed here last year and had a good time. This time there were many mix ups and mis-communications which took us hours to fix. We have not been happy with the staff and the service this time and were very disappointed. We also were told we would have 300 additional spa credits when we arrived if we booked... More 

Was this review helpful? Yes 1
Chipping Barnet, null, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I spent 12 nights here over the Easter Holidays with my family. We have 4 children aged 11,11,8 and 6 so have quite a lot of needs from any trip we do. We had two very large interconnecting bedrooms each with it's own balcony and bathroom. The rooms were fine if a bit tired looking in places but they were... More 

Was this review helpful? Yes 1
Coon Rapids, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have a great time whenever come down here. The staff is very attentive and friendly. We love it here, this is our 3rd visit and get treated like kings. I'd like to give a shout out to following staff that help made our vacation special. Nico (MC and Pool Area), Valerie (Pool area), Julio and Jesus staff in Bugabillo's... More 

Was this review helpful? Yes 1
Fairless Hills, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Moon Palace from July 28th- August 4th. We were traveling with 4 teenagers (18 years old) and 3 adults. Check-in took a couple of hours as it always does but that is because there was a problem with our room. We requested an ocean view room and they gave us a room facing the woods and... More 

Was this review helpful? Yes 5
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Devyn S, Thank you ever so much for share your comments with us, of your recent stay with us at Moon Palace Golf & Spa Resort. This is one of the most interesting reviews we have received on Trip Advisor. At Moon Palace, we pride ourselves on being a service oriented hotel, and hold our guests' needs above all... More 

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is amazing! It has everything that you want in a hotel, good food, lots of stuff to do and free credit! You get free resort credit for how long you stay at the resort so if you stayed there for 1 week you get 1,500 dollars! They have lots of things to do like zip wires and waterslides... More 

Was this review helpful? Yes 1
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Cristiano R, Thank you for your glowing review! We are delighted to hear that you enjoyed your stay with us, and appreciate your recommendation to other Trip Advisor members. It's helpful to know that you most appreciated the warm and inviting atmosphere here. Please come back and see us again in the near future. We love to treat our... More 

Montevideo, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed another excellent vacation at Mooon Palace this March. Our romantic dinner on the beach was a highlight. Thanks to our waiters, Edwin Isau and Ilvis Edzna for their fabulous service. Our drinks were always full! We are very pleased with the room updates in the Nizuc buildings. Our suggestion for further improving the rooms would be to upgrade... More 

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JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Guest, First and foremost, thank you for taking the time to review us. We greatly appreciate the opportunity to learn about our guests' experience, as your feedback allows us to be a conscious business; growing and changing in line with our guests' expectations and needs. I'm happy to hear that you enjoyed the Nizuc update buildings and nice staff.... More 

Rogers, Minnesota
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited Moon Palace at the end of March 2015. We were intending on going to Moon Palace Jamaica, but its opening was delayed. We were returning to Moon Palace for about the fifth time. As always, it was great. There were three families in our group. They all received our diamond bracelets, as they were traveling with us. The... More 

Was this review helpful? Yes 3
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Guest, Thank you for your wonderful review. It was a great pleasure to learn about your experience at Moon Palace Golf & Spa Resort and all the amazing activities you live. I'm glad to hear that you enjoyed the complimentary room in Grand, spacious room, and massively comfortable bed. Waking up at Moon Palace Grand is an exceptional experience.... More 

Matthews, NC
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently traveled to the Moon Palace and stayed at the Sunrise portion of the property. We felt welcome and spoiled the whole trip. I want to especially thank Carlos Martinez in vacation planning for his ongoing assistance in coordinating our excursions, spa appointments and other outings. At one point during the trip, I hurt my foot and was unable... More 

Was this review helpful? Yes 1
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Beth S, First and foremost we hope you are recovered by now of your foot. It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of many of the great attractions in the area. Our team always aims to ensure our guests’ needs are taken care of and we... More 

Hotel Review Summarization

What travelers say

  • Very good(108)
  • Great time(62)
  • Room service(62)
  • Sunrise section(59)
  • Pool area(48)
  • Kid Club(24)
  • Hotel zone(17)
  • Italian restaurant(14)
  • Friendly and helpful(12)
  • Would highly recommend(11)
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Ambassador Suite (Nizuc) (74)
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Flowrider (5)
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