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All 173 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico
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Ranked #16 of 173 Hotels in Cancun
A recent review
5 of 5 stars reviewed today
Seamus R County Cork, Ireland
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10,757 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
County Cork, Ireland
1 review
5 of 5 stars Reviewed today NEW

Currently staying at the hotel, amazing service, rooms, food, etc although unfortunately I have watched our good friends from the Irish travelling community cause chaos in the hotel. I realise it's not the hotels fault for booking them in although it is now their responsibility to sort them out. My wife and I have paid nearly 4,000 pounds for our... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from moon palace had the best holiday ever paradise on earth only fault was the dolphinarium which is far too small apart from that everything was perfect. The resort is beautiful and the staff can't do enough for you. This is my second visit and we re already planning our third.

Was this review helpful? Yes 2
New Smyrna Beach, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Moon Palace just keeps getting better and better.New Restaurants, Bars and activities. The staff is always professional and will go out of their to assist all guests. We always bring friends and family with us each trip. We love all aspects of the resort. Great place to vacation !!!!

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Great holiday,totally satisfied with the resort(Sunrise),facilities and staff.Place was amazing,did not have to leave the complex. Accommodation was excellent.A special thank you to Paulo(Vocational planner) at Sunrise,she was so helpful.Special thank you to the golf coaches-Señor Jose and Señor Eduardo who gave my son(Dil) a few lessons.Muchas Gracias from Señor Shin and Señor Dil.A++++++++++++ resort,outstanding,totally satisfied.Thank you.

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just back for 11 days at moon palace and still love this place. There was nothing I could fault food and service was excellent. Can't wait to go back next year. First trip with my daughter and they couldn't have done more thank u

Review collected in partnership with this hotel

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Aventura, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This all inclusive has everything you needed for a comfortable stay. I enjoyed the hammock in my balcony, beverages and food. The only negative is the beach, it is not a good one, but they offered a shuttle to other hotels with better beaches.

Review collected in partnership with this hotel

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Hyattsville, Maryland
1 review
5 of 5 stars Reviewed yesterday NEW

My experience with the Moon Palace Golf and Spa Resort was unbelievable. From the time I arrived until check out, I was treated like royalty. The staff presented very professionally, which made my stay wonderful. Every restaurant was remarkable, especially, the top of the line service. I was extremely impressed by all staff response , " My Pleasure" when interacting... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Santa Monica, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

Pros: -quality of dinner food and service is probably the highlight here. I ate at Fragata (the seafood restaurant) and Gondola (Italian) and was pleasantly surprised at the food quality. Gondola was impressive - the space, open kitchen, level of attentive service, and food. - expansive pool area and no shortage of sun lounges - yoga class (not sure of... More

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Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Me and my partner just got back from a two week holiday at the Moon Palace and we have already booked to go back next year! The staff are so friendly, helpful and couldn't do enough for you. We would like to mention Edgar and Lisbeth in particular from the lobby and Sky bar in the Sunrise section of the... More

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have had four vacations at Moon Palace and am blown away by the service each time! The service is unsurpassed! We had an issue with our electricity in our room and the staff accommodated us by moving us to a Presidential Suite. I want to especially commend three women at the Kid's Playroom at Nicuz who connected so well... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Room service(73)
  • Great time(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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