Well it was heaven when we first arrived. The service was by far their best feature. Everyone was so friendly and happy to help. We arrived on a Sunday afternoon and the first night we ate at the Brazillian rest. and I think that is where we got sick, but not sure! We went to the Carribean show which was... more

My partner and I travelled to the Moon Palace to get married and to have our honeymoon all rolled into one. The Moon palace was amazing and definately lived up to our expectations. all members of staff totally make the holidya also as they one of the most polite people we have ever met! The food was delicious, and that... more

We came to Moon Palace on our first trip to Cancun years ago and had a wonderful time. This time was different. Since we brought our college child we had, ignorantly, selected a "family suite", aka 'adjoining neighboring rooms'. Word to the wise: these adjoining rooms are on the ground floor of the massive Sunrise section. They have a low... more

Before we left on our trip, I read all the reviews for various Cancun hotels/resorts. We finally decided to try an all-inclusive which we had not done before in any of our vacations. It was great! Moon Palace is huge and has something to offer everyone who visits. We had a room where we could see the the sea and... more

Just back from our Honeymoon staying in the Moon Palace and we loved it. The food was great, the staff couldn't have been more friendly and the service was excellent. The grounds were spotless and it had great pool areas & a lovely beach... We had a great time, it was everything a honeymoon should be. more

Nice hotel, Nice Rooms and Pool Area. All hotel staff were great. Drinks were so poorly watered down it was hard to tell exactly what you were drinking. The beer resemble warm flat tasteless liquid. The food was not much better. Save your money and go to a non-inclusive more

A group of 100 plus came to the Moon Palace for our spring break. This is a senior break trip with plenty of chaperones. The hotel has a policy that for their disco to keep all kids under 18 out. This poses a huge problem for a large number of our party. We sat down with "customer relations" to try... more

Let me preface my review by saying that I stayed at Moon Palace in 01/2009 and I give that vist 5 stars and 10 out of 10 rating. The food was absolutely wonderful on that visit. On this most recent visit, (02/2010), it was the same for the most part. There were minor differences that I noticed throughout the week,... more

I feel so fortunate to have gone to such a beautiful place. The Moon Palace is just outside of Cancun, close to the airport and private and secluded....I felt very safe there. The room we stayed in (Oceanview #6911) was very nice, comfy bed, marble floor, big shower, lovely relaxing jacuzzi, flat screen t.v, balcony, free internet and long distance... more