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All 175 Cancun hotels

Moon Palace Golf & Spa Resort

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico
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Ranked #18 of 175 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Excellent409 Monterrey, Mexico
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9,348 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Monterrey, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

Moon Palace is excellent. Food is more than average, it is superior. The swimming pools are amazing. The spa is wonderful. This hotel has 3 main areas: Nizuc, Sunrise and Grand, alll of them are beautiful. The beach is not pretty, vuy I do not care because I do not like to swim on the ocean. The fulfill this with... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was the most amazing vacation ever and we had our dream wedding here! My husband and I stayed for 10 nights (April 4-14). We had 20-30 friends and family that also stayed at Moon Palace. I have been to 5 star resorts before, but none of them even come close to how awesome Moon Palace is. As we arrived... More

Was this review helpful? Yes 3
A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

My family and I have just returned from our stay and our overall experience was good but a few little moans and groans. We paid for an upgraded room (superior deluxe) but to be honest apart from the view the rooms are exactly the same. Our first night my husband and I had an uncomfortable nights sleep due to a... More

Review collected in partnership with Virgin Holidays

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

We have vacationed at Moon Palace approximately 40 times over 13 years. During this time, we have enjoyed three progressive membership levels. We visited for the first time when our children were 8 and 10. We fell in love with the beauty of the resort, the food, and service, but we had concerns about membership: • Would the resort remain... More

Was this review helpful? Yes 1
Wakefield, West Yorkshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stunning location with over 2 miles of private beach. More than 10 restaurants in the complex including Chinese, Mexican and Italian style buffet. Our favourite was the Argentinian, meat on skewers, all you can eat restaurant. The service is second to none and all the hotel staff, from the cleaners on the beach to the hotel management were friendly, helpful... More

Was this review helpful? Yes 1
London, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We got back last weekend from a wonderful week at Moon Palace. The pool was great, and the entertainment team lead by Marco was amazing both day and night! Our favourite restaurant was the Brazilian Steakhouse, mostly because of our waiter, Orlando. He was great and remembered us when we went back - including our drink orders! He went out... More

Was this review helpful? Yes 2
NormaGranados, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Thank you very much for your beautiful words for our Staff. We're glad to know we've made your vacation a fantastic occasion. We hope you return soon to continue surprising you at Moon Palace Golf & Spa Resort. Norma Granados Public Relations Manager @ Nizuc More

Barns Green
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Once again amazing holiday at Moon Palace got off to bad start due to mix up with number of rooms booked for our party problem solved by the wonderful Yennia Calvillo who has looked after us every visit. Wonderful service from all staff, particularly Sergio Cruz,Roberto Briceno & Luis Coyoc in the Caribeno for dinner & breakfast then in the... More

Was this review helpful? Yes 1
Waupun, Wisconsin
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled to Moon Palace for our honeymoon. It was our first international trip and our first stay at an all-inclusive resort and I am so thankful we went to Moon Palace! We were blown away by the friendly staff, beautiful room, assortment of restaurants, pool space, the list goes on! We stayed in the Nizuc section,... More

Was this review helpful? Yes 5
NormaGranados, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Thank you for choosing Moon Palace Golf & Spa Resort for this special occasion, your Honeymoon. We appreciate your kindly words in this review; it will be very helpful to our future guests. Thank you also for coming to enjoy our services, we hope to have the honor of seeing you again to celebrate your First Anniversary. Hasta Pronto! Norma... More

Milton, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

The baquet caterer Victor Villarreal,He was wonderful!!!!!!He took care of myself and my disabled mother He was so great thaat we cxl other reservations to attend another dinner and show he is catering hats off to him!!!

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Charlottetown, PE
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great resort, very, very large so if you are not a good walker and have a good sense of direction you may get lost or be worn out by the time you get to where you want to go. Because of the number of people in the resort they have to divide traffic flow with many sets of stairs and... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Very good(130)
  • Sunrise section(79)
  • Room service(74)
  • Great time(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Cancun
#15 Family Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#18 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Moon Palace Golf & Spa Resort 4*
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
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Also Known As:
Moon Palace
Moon Palace Hotel
Moon Palace Cancun
Moon Palace Golf Spa Resort
Moon Palace Resort
Moon Palace Cancun Mexico
Cancun Moon Palace
Cancun Moon Palace Resort
Moon Palace Golf Resort

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