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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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8 people have started booking this hotel
Moon Palace Golf & Spa Resort
Best prices for: 1 room 1 guest
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Ranked #15 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Dodger916
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13,179 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We had dinner twice at the Arrecifes Brazilian Resturant. Victor Campos, Victor Toledo, Victor Velazquez were our main waiters and the service went above and beyond excellent. The Manager Armando Pedraza was also a more then gracious host in making sure we had a very satisfying dinner and experience.

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Platte City, Missouri
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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and I are Palace Members and we want to share another wonderful experience at Moon Palace Resort. Moon Palace is definitely a five star resort. We have been traveling to a Palace Resort one to two times a year since 2004. It always starts off with a warm welcome from our gracious host and diamond elite concierge Ariana.... More 

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Fort Myers, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Thanks to Beach Bum Vacations for their advice to stay at Moon Palace Golf & Spa Resort. We had a great time, staff was wonderful, food was great, and spa and golf facilities better than expected. If we decide to visit Cancun again, we will definitely stay at Moon Palace!

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Jacksonville Beach, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Moon Palace Sunrise is an amazing hotel and pool area. The entertainment staff at the pool had fun activities all day every day and a different show every night. Everything from beach volleyball, interactive games, card games, even a huge water balloon fight. The shows were great as well, my favorite was the fire show. We had a blast!! Thank... More 

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Lexington, South Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

FANTASTIC! This is by far our favorite resort. The rooms are spacious and clean; the grounds are clean; the staff are exceptional; a large variety of restaurants....if you go hungry, it's your own fault. We've been traveling to Moon Palace for 14 years and love it. It's our home away from home....you can make it as relaxed as you want... More 

Review collected in partnership with this hotel

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Runnemede, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our days start out with breakfast at El Manglar when we are greeted with a big smile from the hostess Noemi each day. As soon as we are seated, the attentive waiters Jorge B., Hecner M., and Javier F., are busy getting us coffee, juice and water. After the 2nd day, they remember our drink orders and bring them without... More 

Was this review helpful? Yes 1
Playa del Carmen, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had an unforgettable time at the Moon Palace!! We stayed at the Sunrise hotel, and were actually surprised by the excellent Service, leaving no wish unfulfilled. The food was delicious and all the staff is really very helpful and nice. A special thank you goes to Arturo, the concierge at the pools, who’s smile and always friendly attitude made... More 

Was this review helpful? Yes 4
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, Thank you very much for share your experience with others and for having chosen our Moon Palace Golf & Spa Resort to spend your stay in and in an all-inclusive Resort, we are glad to read that you have enjoyed your visit. It will be our pleasure to greet you here again as our guest in... More 

lincs
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a fabulous time at the moon palace. Upgraded to a concierge level room, ocean front. Wonderful room. The staff are fantastic, can't do enough for you. Food excellent. Cocktails so good! Beach is fine , not as bad as people say although you can not swim in the sea for the seaweed. Go to the sister hotels... More 

Was this review helpful? Yes 6
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, It is our pleasure to read that you enjoyed your vacation and the professional service from our cordial staff. Please do not wait too long to come back and allow us to pamper you as you deserve. Warm greetings! Jose Luis Gonzalez Social Media Concierge Moon Palace Golf & Spa Resorts More 

Va. Beach
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a memorable and delightful vacation at the Moon Palace. The staff was friendly and eager to make our stay the best ever. We golfed, snorkled, scuba dove, visited a Mayan village and temple, had pedicures and spa masages. We loved the beautiful grounds, fantastic food, many pools. We want to return again soon!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, We are pleased to know that you have enjoyed your vacation and my team have provided you a warm and efficient service, we feel thrilled to learn you made activities and enjoy them. Please do not take too long to come back, you can be assured that we will endeavor to provide an even better experience.... More 

Vancouver, Canada
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I want to once again thank Mr. Armando Pedraza (manager of Caporales restaurant) for the best steak dinner I've ever had in Mexico! The steak was exceptional, along with the sides and appetizers, this was the best dinner I've had during my 6 trips to Mexico. The waiter's service and attention to detail was what I would expect from a... More 

Was this review helpful? Yes 2
JoseMoonPalace, Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Palace Resorts Guest, Thank you very much for taking the time to share your experience with others on T.A. We are pleased to know that we have met your expectations and your experience has been wonderful. It will be our pleasure to greet you here again as our guest; you can be assured that we will do our best... More 

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