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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
4.5 of 5
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Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
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$1500 Resort Credit
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1 room 1 guest
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Moon Palace Golf & Spa Resort
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14,384 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed today NEW

Been here at Moon Palace, Sunrise in one of the Diamond Presidential Suites for almost 2 weeks and had an absolutely fantastic time so far! The service has been incredible as always (this is our 7th visit) and each time we love it mor more. The staff are wonderful and just cannot do enough for us. They all work so... More 

Was this review helpful? Yes 3
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Beautiful resort! We went last year for 5 nights and returned for 7 nights this year to fully explored Cancun and relaxed at this resort. My kids enjoyed the playroom and the teen area. Restaurants offer great foods. We tried all the restaurants and Bugambilias is our favorite one. All staffs at the resort are very friendly. I had the... More 

Was this review helpful? Yes 1
Lawrenceville, Georgia, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Never a dull moment......cant wait to visit again! The pool was fantastic and the bartender was absokutely amazing. The steak house was simply devine , onlt thing is I had to wait awhile to be seated.

Was this review helpful? Yes 2
Miami, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed at the Moon Palace in the past and I will tell quickly what to expect. The Moon palace is three hotels on one property with over 2500 rooms. When we went (late July) they were at 100% capacity. All in all, I give them credit for doing a good job of moving all that volume in the... More 

Was this review helpful? Yes 2
Colchester, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Returned home today after two weeks at moon palace. We went on honey moon, five and ten year anniversary and this time for our fifteenth with our 8 and 11 year olds. The place is still amazing but has made many changes, some good and some not so good. Moon grand was shut for the duration of our stay making... More 

Was this review helpful? Yes 4
Baltimore, Maryland, USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent facility for our family vacation of 8- we had 3 rooms in the Nizuc section. Pool activity staff made our visit for sure! All of them were fantastic and remembered our names-wish I could remember all of theirs but I do remember Gustavo and Chantal! Gustavo was our favorite and made sure we had a great time! Food was... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

First trip to Mexico for a family wedding and was absolutely amazed by this incredible resort ,excellent choice of cuisine ,beautiful gardens and attentive service I don't think I have been to a resort as nice as this ,just a word of caution don't try the flow rider if you are the worse for wear , painful flight home.

Was this review helpful? Yes 2
Cleveland, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

Second time to Moon Palace - first was in 2009. Disclaimer: we are 'Palace' and 'Legendary' members, but for a good reason - the Palace/Hard Rock chain is really hard to beat overall. This trip we were with our teenage sons and two of their friends, so had a family suite plus one room. Stayed on Nizuc side and our... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

2 Weeks at the Nuzic …. Hotel and Facilities – first class – pools great, bars great and rooms great – everything nicely spaced out so you don’t feel like you’re in a huge resort. Moon Palace comprises of 3 hotels, SPA, 2 Golf Courses (which are excellent btw) Staff – amongst the friendliest and most helpful staff I have... More 

Was this review helpful? Yes 1
Edmond, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed in presidential suite with 2 bedrooms ocean view - was incredible! Service at Moon Palace Sunrise was great! Everyone was customer service oriented & fun especially the "dancing chef", Ernesto!

Was this review helpful? Yes 1
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