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All 172 Cancun hotels

Moon Palace Golf & Spa Resort

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Km 340, Cancun 77500, Mexico
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84%
Ranked #14 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
teena1014 Ringoes, New Jersey
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10,216 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,833)
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Ringoes, New Jersey
Top Contributor
153 reviews 153 reviews
39 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed yesterday NEW

After reading all of the wonderful reviews I was looking forward to our summer vacation but unfortunately, Moon Palace did not deliver. This is not a luxury hotel. They try, sometimes, but really miss the mark. First, it was crowded… hundreds of people in the pool, all drinking, and rarely leaving to use the rest room. After the first day... More

Was this review helpful? Yes 3
Toronto, ON
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I won't necessary comment how good or bad this resort is but to give you the details of my trip along with what I would have done differently. So be warned, this is a long read..... ( I wished I was given this much details prior though..:-)) We are family of 4, in our early 40s , a 14 yr... More

Was this review helpful? Yes 9
essex
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Back at the Moon Palace after our last visit 15 years ago. Yes it has changed, yes it is now huge but overall it is still very good. We are staying in the Nizuc section. Rooms are OK certainly not 5 star, I would get rid of the jacuzzi as it is huge and takes up valuable space. Food is... More

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just come back from our honeymoon at the moon palace grande. Honestly cannot put into words how great this place is. You certainly get what you pay for and more! All the restaurants are 1st class, the food is stunning! The rooms are beautiful and well kept, superbly cleaned twice a day. The only problem we have now is that... More

Was this review helpful? Yes 2
TORONTO
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Traveled in May with our 4 children ages 9.12.15,15. I found that most of the reviews of this resort are accurate, so I will keep our experience brief. To help you understand our expectations, I will tell you we are ``travel snobs``. We enjoy the finer hotels and appreciate great service and great food however tend to travel as a... More

Was this review helpful? Yes 4
St. Paul
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had a great experience at moon palace! From the friendly service and great drinks and food poolside! My only advice is explore your resort when you get there, I missed some options that were provided til the last few days. Otherwise great experience!

Was this review helpful? Yes
YENNIACALVILLO, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Toniadei, Thank you very much for your feedback about your stay. Palace Resorts proudly seeks to offer our valued guests the best quality experience at all times. We are glad to know that you had a great experience. We will be looking forward to the opportunity to welcome you back at any of our Palace Resorts properties. YENNIA CALVILLO... More

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our twelth time at the Moon Palace and will definitely be back next year. Rooms are great since the refurbishment and a lot of work has taken place even since last year - new lobby in Nizuc is excellent, improved Mexican restaurant, more BBQs etc by the pools, improvements to Nizuc pool, childrens play centre and new mini-golf. We go... More

Was this review helpful? Yes 4
YENNIACALVILLO, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Steve5458, Thank you for your loyalty and kind comments. It is such a pleasure to know that you were impressed with our new and improved Moon Palace Resort, especially the Nizuc lobby. Your positive review only comes to confirm our main aspiration of always offering the ultimate level of service and facilities. We look forward to welcome you back... More

New Fairfield, Connecticut
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first time at an all inclusive resort. We were in Sunrise and enjoyed the pool but all the best loungers with shade are taken very early. On some occasions I opted for the beach. I didn't think the beach was as bad as some reviewers felt about it. Overall the food was very good and we dined... More

Was this review helpful? Yes 1
YENNIACALVILLO, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Joanne M, We are glad to know that you had an enjoyable vacation that exceed your expectations. Thank you for sharing your perceptions and your experience. We’ll look forward to seeing you again next time you have the chance to visit Cancun, Mexico. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More

Midhurst, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My husband and I and our three children (aged 8, 9 and 11 years) stayed in the Nizuc for 9 nights at the start of July. Negatives On arrival we were informed that we had been booked in to two rooms in two totally different buildings. We had requested interconnecting! Obviously this was not acceptable and we managed after a... More

Was this review helpful? Yes 4
Riverside
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our very first trip to Cancun, the service was excellent. Because we came in July a little bit of a long wait for dinner but overall a great trip. Already planning to come back again next year with the entire family.

Was this review helpful? Yes
YENNIACALVILLO, Public Relations Manager at Moon Palace Golf & Spa Resort, responded to this review

Dear Waterbug81, Palace Resorts proudly seeks to offer our valued guests the ultimate quality experience at all times. We are glad that our efforts made you want to come back again. Thank you once again for staying with us! We will be waiting to welcome your entire family next time! YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(129)
  • Sunrise section(78)
  • Great time(73)
  • Room service(73)
  • Pool area(58)
  • Kid Club(34)
  • Hotel zone(26)
  • Nizuc side(18)
  • Friendly and helpful(17)
  • Romantic dinner(14)

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Federal 307 Km 340, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Cancun #8 Spa Hotel in Cancun #13 Luxury Hotel in Cancun #14 On the Beach Hotel in Cancun #14 Family Hotel in Cancun #14 Business Hotel in Cancun #14 Top resorts Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers 2,433 accommodations with double Jacuzzi, 24 hr. room service and balconies. The excitement begins with two large lagoon-style pools with Jacuzzis and swim-up bars. The state-of-the-art Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, disco, 13 restaurants, 12 bars and water sports. ... more   less 
Number of rooms
2433

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