First of all, I want to say my stay here was very nice. The rooms and grounds were exceptionally clean and the staff was THE best. But it did have some discrepancies when it came to what was advertised: 1. There is no "Adults Only" pool. Apparently more than 2 years ago they made it a "Family" pool. 2. There... More

I stayed at Park Royal for a week a couple of weeks ago and I had a great time. It was my first time being in Mexico and it exceeded my expectations. I loved everything about Park Royal. The decorations and hotel rooms were a little out dated and old fashioned but we were hardly in our rooms so it... More

I just returned today from the Park Royal, Cancun. Positives 1st. Very neat grounds, beach and room. This however has been the rule not the exception for all 5 of my visits to mexico. Bartenders & wait staff & room keepers friendly and do a very good job making you feel welcome. Again, the rule for resorts in Cancun, Riveria... More

My parents have had a time share at the Park Royal since I was 1 years old. I have grown up with the staff, which treat me like family. As i got older, I started going out with the excellent entertainment staff. They bring you to the clubs through a shuttle, safely, they provide you with a table and an... More

A family of 6 from Norway had a great vacation at this hotel. Very good service, clean and nice rooms and exellent staff! We would like to thank especially Rocio, John, Carlos, Alex and Paco for a lot of fun :) We hope to come back soon! More

Park Royal Hotel in Cancun is an average 3 star North American hotel, with ups and downs. To start with the ups: the location is very good – walking distance from the ISLA shopping mall; the food is good – maybe not so many choices but at least what they prepare is tasty; the service in the restaurants is very... More

It`s only one thing to say - absolutely amazing! We had presidental suite - nice room with a large balcony w/jacuzi. Restaurant: Great food - everyday diffrent menu. Buffet restaurant was best - we think. Just try it - you`ll love it More

Last December I stayed at this hotel with a group of Europeans and my family from Mexico. The stay in the Hotel was great! everything was very well organized and the personnel in general were super friendly, the waitress and the bar attenders were very sincere and eager to provide a good service, perhaps there should be certain improvement in... More

The whole vacation was incredible. I had the best time. Never have I stayed at a hotel with employees as personal and friendly as this. They truly went out of their way to make sure each person was having a great time. Francisco (Paco) did a great job making sure there was always something to do, and just doing everything... More