Check in service: Terrible!! Watch out who assists you, be sure it's not a woman... She can turn your vacations into a nightmare! If you have any trouble don't doubt to call the manager. Service everywhere else: Excellent! People at the restaurants and bars treat you as their special guest. Rooms: Don't be fooled, the Presidential suite is a regular... More

This resort has the 90s deco and may seem dated but it has superb service and location! Right across from the resort is the shopping mall La Isle, which has the Interactive Aquarium where you can swim with the dolphins. The service of the hotel staff is fantastics, and they are always eager to help! Waiters and housekeeping staff are... More

I got back from Cancun a few days ago. My boyfriend and I stayed at the Park Royal. As soon as we got to the hotel, I realized I had booked a hotel that wasn't as big as what we were used to. As we entered the hotel, we were greeted from a lady with two tropical drinks (no alcohol)... More

Este verano fui al hotel Park Royal en cancun y me la pase a toda madre :D hasta hize una amigui jajaja una chava de animacion llamada Rocio que traia toda la actitud todo los dias, me gustaba la comida que ahi ofrecian y en las tardes a las picinas con unas bebidas sabrosas :D. Buenas Vacaciones, la señorita Rocio... More

Great hotel with amazing staff, and excellent location. There is a great Mall, La Isla, in the front of Hotel. Special congrats to "Miguelito"! More

We visited the Park Royal as two mothers traveling with our daughters. From the moment we arrived we were treated like VIPs. Jose greated us with his warm smile, got us our punch and delivered out bags promptly to our room. The beach was beautiful and within minutes of going there, we met the members of the entertainment/sport staff -... More

We returned to the Park Royal for the 2nd time in two years. It was great the first time and didn't let us down the second. We stayed in an Ambassador suite and it was great. Also, for 2 senior citizens, it was helpful staying in the main building. This gave us access via elevator to the Veranda restaurant, the... More

I have been to Cancun 4 times now and this was one of the best so far. I stayed at the Park Royal from 10-23 Nov and this was my first trip solo. The hotel itself was fine, clean rooms, decent facilities and the restaurant was one of the better buffet style menus I have seen in several visits. The... More

The beach and adult pool is nice but kids play in the adult pool. The bars close early. The food is tolerable. Buffet rest. is good for bfast. The nicer restaurant has limited menu that gets old if you are staying more than 4 days. There is no room service. Whatever is listed on menu is not usually what you... More