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All 174 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #52 of 174 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
tinaw1002014 Lincoln, Nebraska
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1,985 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lincoln, Nebraska
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and I just stayed at Park Royal Cancun and we had a great time! Miguel, Luis, Billy and Roberto did an awesome job at keeping us entertained during the stay. The bartenders at both pools were also great! The one thing that would be nice is to have some beverages in the rooms besides water. We were never... More

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Cedar Creek, Nebraska, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I just recently visited Park Royal Cancun and had a great time! This was my first time I have been to Cancun and the entertainment crew of Luis, Roberto, Billy and Miguel kept us and especially our wives entertained with all the activities. Also the bartenders at the pool bar were awesome! Benjamin, Arturo, and Aburaddo were the best! The... More

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South Lake Tahoe, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I just returned from a months stay at Park Royal cancun...a family reunion of sorts with people I have met there over the years.. We do this every year now and each time just gets better! From the time we arrived, Monica (Hotel Manager) and Paco (Entertainment Boss) made our trip amazing! The whole staff is incredible..way too many to... More

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Front desk staff is the most inefficient I have ever seen. They don't care about anything. We had problems with the transportation from the airport to the hotel, our reservation was not ok, they wanted to charged $220.00 more because of their problem! PLEASE avoid this hotel and do not buy the time share they try to sell every day.... More

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to share your experience at Park Royal Cancun. Our mission is to make every stay as close to perfection; let me offer an apology if we fail to meet your expectations at all times. We are taking the issues into account and we look forward to welcome you again and show the improvements made thanks... More

Coventry, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time in Cancun and we were not disappointed. Fully inclusive, the meals always had choices although the snack bar is fairly limited. The Italian Restaurant is well worth visiting as it's much quieter than the Main restaurant which is busily noisy. The adjoining beach is stunning. White sands torquoise sea, frigate birds and the occasional Brown Pelican over head.... More

Was this review helpful? Yes 2
Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 14, 2014

My biggest complaints are a.) lack of food choices at the hotel and b.) the so-called "concierge" staff that are actually time share sharks who can't take no for an answer. The food gets old after awhile. You have two choices. The buffet and the Italian restaurant. I expect more out of an all-inclusive resort for food options. When I... More

Was this review helpful? Yes 2
monica c, Gerente at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 9, 2014

This was my first vacation to Cancun and overall I must say it was by far my best vacation ever! When I have gone on vacations in the past I usualy have stayed in big resorts. Although this place was a bit smaller it was extremely welcoming. Overall the hotel was great! The staff is amazing! They truly do go... More

Was this review helpful? Yes 2
Crawley
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 5, 2014

Our 1st time in Cancun. Park Royal is small compaired with nearby hotels but supply the goods. Upgraded rooms are a must with balcony and jacuzzi. Staff members are fantastic and a special mention to the bar staff and entertainment team. Miguel, Chris & Pepe were the stars with endless daytime events from water polo to beach football, from aqua... More

Was this review helpful? Yes 3
Bealeton, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2014

Just got back from the Park Royal in Cancun, Mexico. Wanted to take a few minutes to tell about our experience! The staff at Park Royal was fantastic! The ENTIRE staff deserves 5 stars! Each and every staff member went out of their way to make our stay exceptional. I am giving the resort an overall 4 star because of... More

Was this review helpful? Yes 5
new york
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 3, 2014

No entertainment, 6usd a day to use the gym, no daily snack hamburgers and turkey hot dog all day no French fries no ice cream no bacon , no sausage no music at the pool old outdated just plain bad. Tried speaking with the manager he was just nasty. The beach was good though but absolutely nothing for the kids... More

Was this review helpful? Yes 4
monica c, Gerente at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • White sand(3)
  • Very good(3)
  • Great time(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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