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All 174 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #48 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 5 days ago
Gemma K Wokingham, United Kingdom
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1,909 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Wokingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

So we arrived at Park Royal being told by our timeshare providers that it was 5*... it is not. The location is not a 5 minute walk from town (more like a 45 minute walk). But it is just a short bus ride or taxi ride away. The reception staff are extremely rude and clearly haven't heard of customer service...... More

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Long Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

I just got home for them Park Royal in Cancun, I had one of the most memorable vacations. The entertainment staff made it an even better stay, especially Miguel. He did a great job with all of the activities during the day as well as organizing night outings. I do not have any complaints about anything, not only was entertainment... More

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4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Staff at this hotel are magnificent, especially at the restaurant and bars. Food is good and there is a variety. However, the other hotel (Grand Park Royal) is kind of dirty. I spent two day at the Grand Pak and a cook drop food on the floor and put it back with the rest at the oriental restaurant. Most of... More

Was this review helpful? Yes 1
Long Bennington
Top Contributor
54 reviews 54 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

If you are after loud music,loud people and constant noise - its for you. To be fair the food is good and the restaurant staff are equally good, but the rest....... The whole resort is tacky crowded and low grade. Makes Vegas seem sophisticated.

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monica c, General Manager at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I must say this was by far the best vacation I have ever been on!! From the service and staff to the food everything was beyond amazing. One of the cleanest hotels I have ever stayed at! Everyone on the staff was amazing especially Miguel with the entertainment. Always very friendly would personally introduce himself to everyone at the pool... More

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1 review
5 of 5 stars Reviewed 1 week ago

Park Royal hotel is excellent. Great staff Manuel, Victor in hotel restaurant to name a few. Housekeeping provided excellent service. The Italian restaurant has awesome food. The beach and pool service was priceless. The only downsize was trip was too short. Will most definitely visit again

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Brooklyn, New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

I went to Park Royal and had the best time of my life! Everyone from the front desk to the buffet crew were sweet, polite and friendly. The rooms were very well kept and the entertainment guys( Miguel and Johnny) were absolutely charming and very sociable as well as pleasant to the guests of the hotel. I would recommend as... More

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Chicago, Illinois
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at Park Royal quite a bit! It was a great place to stay if you want to have a lot of fun! The staff were fantastic, the beach area was wonderful, the rooms were clean but out of date, and if you're not staying there with a timeshare, DON'T GO TO THE PRESENTATION. They will keep... More

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Greencastle, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was very good to us on our vacation! The service was top notch and we really appreciated how hard the staff worked to make sure we were happy at all times. We had a Presidential Suite so we had lots of balcony space and more importantly and amazing view of the ocean! The room was spacious and clean... More

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had the pleasure of staying at this magnificent resort!! The hotel appeared to be newly renovated and all the luxury accommodations of home! The rooms were beautifully decorated and had wonderful stone and marble floors through out. Our room had a jacuzzi and overlooked two pool and the beach. I can't say enough great things about this hotel but... More

Was this review helpful? Yes 3
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What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • White sand(3)
  • Very good(3)
  • Great time(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

1,317 photos of this hotel

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Hotel & grounds (272)
Pool/beach area (330)
View from room (81)
Dining (88)
Videos (3)
Room/suite (132)
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Bathroom (13)
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Hotel & grounds (3)
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Hotel Style
#34 Top resorts Hotel in Cancun #39 On the Beach Hotel in Cancun #48 Business Hotel in Cancun #50 Romantic Hotel in Cancun
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Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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