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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #61 of 178 Hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
JasonandMichelle1206 Houston, Texas
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2,471 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Houston, Texas
2 reviews
3 of 5 stars Reviewed yesterday NEW

My wife and I stayed in October 2014 for her 30th birthday and the trip was our first trip ever without our kids. We went through Apple Vacations (great, BTW) and got a great deal. Upon arrival, we noticed it was a bit warm and muggy in the lobby, but it's Cancun and was in October, so we shrugged it... More 

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Laurel, Maryland
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was an awesome vacation! This was my family's first trip to Cancun and we really enjoyed it. The food was good, the people were nice and the beach was just calming. The only complaint I have was the air in the room seemed a little moldy or we weren't use to the smell. But all in all we would... More 

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Carrollton, Texas
1 of 5 stars Reviewed 6 days ago NEW

First the pictures on Travelocity showed individual balconies and much nicer rooms. That is not the case. The bathrooms were old and only the expensive rooms had balconies. We asked to use the all inclusive "Private Restaurant" for my daughters birthday and where told it was sold out. Finally they got us in to the restaurant and through the whole... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Mezcal Hostel and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we are... More 

Chihuahua, Mexico
5 of 5 stars Reviewed 6 days ago NEW

Great for families, food at buffets are exquisite. Wish they accepted younger kids at restaurants with reservation though I understand its a time for those beautiful couples and adults which want something more intimate. Super clean hotel, our beach was very clean, went walking through the shore and the other beaches were full of disposable cups and cans. And we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Williamsport, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very, very clean, excellent food, large spacious rooms, personnel/workers were wonderful. Great pools. Great value (loved the all inclusive) It costs me much more to go the New Jersey Shore. I'm already planning a trip back to Cancun and staying at the Park Royal.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
monica c, Director General at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived a little early for check in, so I assumed the room would not be ready when we arrived. However, after waiting in the hot weather for an hour, our room was finally ready. We checked into a Presidential room, which included a separate living room with a Murphy bed, kitchenette and full bathroom outside of the bedroom. The... More 

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monica c, Director General at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon More 

Saint Louis, Missouri
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this thru RCI with and ambassador suite, or 1 bedroom. Check in went fast and smooth, our room was very large with a murphy bed in one room with a couch and many chairs with a few tables and refrigerator and bathroom, the other side had two beds and closet and large bathroom and a few chairs and... More 

Was this review helpful? Yes 2
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for sharing your positive experience at Park Royal Cancun and for the recommendations to future guests. It is such a pleasure to hear that you received great customer service from our staff. We are pleased and proud to count you among our guests and we look forward to welcoming you back soon. More 

Grand Rapids, Ohio
5 of 5 stars Reviewed 2 weeks ago

I recently visited Cancun with a friend of mine. I was nervous as I had heard horror stories. However, when I arrived the staff was wonderful, the hotel was beautiful, and I had a blast. The hotel manager, Luis, made sure we had everything we could possibly need and was very friendly. The activity staff kept us entertained and involved.... More 

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Las Vegas, Nevada
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything started off nice, when we arrived we received a free room up-grade. Two rooms, two tv's, two bathrooms. Gave me hope that this could be a great vacation. Then everything went to hell. We got the "all inclusive" option and while the alcohol basically pays for it there are a lot of rules that go along. Nothing here is... More 

Was this review helpful? Yes
monica c, Director General at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again. More 

Plano, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

very Friendly staff especially Manuel from the restaurant and miss Fernades. Great location. Spacious room. The upgrade to the suite with Jacuzzi was awesome. Thank you Louis for making it possible. I will come back for sure. .... Make the beds softer please...

Review collected in partnership with this hotel

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(10)
  • Entertainment staff(4)
  • White sand(3)
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1,677 photos of this hotel

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Pool/beach area (431)
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