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All 177 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #54 of 177 Hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
Reinaldo477 Contagem, MG
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2,047 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contagem, MG
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nine days were excellent. This was my second time at the same hotel. As we are partners, so we were in a very large and comfortable suite. One suggestion, dinner in the restaurant Italian food, very good with live music.

Review collected in partnership with this hotel

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monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to review us. It is an honor for us that our partners have managed to offer a good service. We really appreciate your loyalty and we hope you give us the opportunity to serve you again in the near future. Yours sincerely. More

Toronto, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

I just returned yesterday from a week at Park Royal with three girlfriends and overall we had a great experience. We were in the building not attached to the lobby and the room decor is quite dated. The furniture is very basic and not comfortable and the Murphy bed was incredibly hard. We had some rain during the week and... More

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monica c, Gerente at Park Royal Cancun, responded to this review

Please let us thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. We also think is very important that you highlighted the areas where we need to improve, we are taking the issues into account and we look... More

Boise, Idaho
Top Contributor
54 reviews 54 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent 9 days in the Park Royal and I really have no significant complaints. The service was outstanding. The men and women in the Buffet restaurant were the best team I have seen in a long time. They were topped only by the incredible staff, Wilbur and Eduardo, at the Italian restaurant, who would rival any upscale restaurant staff... More

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monica c, Gerente at Park Royal Cancun, responded to this review

Dear Guest: Thanks for sharing your comments, which are very important for us to know where we need improvements so that our guests enjoy their vacation completely. We'll take them into account. We also thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power... More

Parma, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I came to this resort to relax by myself. It was the best experience. I was greeted with enthusiasm and friendship from the very beginning. I had a view of the plaza which was great for the sunsets which was relaxing because i was outside all day. The room was huge. I had a two bedroom that even had a... More

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your kind comments with us. It is a pleasure to know that you enjoyed our facilities and the comfort of your room, our location and especially appreciate the comments about the excellent service that provided Miguel and the entire team of collaborators. Comments like yours motivate us to keep improving and providing memorable experiences for all... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I just returned from a week long girl's trip. We had a great time just hanging around the resort. I was able to take water aerobics classes every day and take dance lessons by the pool. There were a lot of other fun activities (i.e. beach volleyball and soccer and cooking classes) depending upon your interest. The accommodations were clean... More

Was this review helpful? Yes 2
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience, we will pass your comment to Miguel. We look forward to welcoming you again soon. Best Regards More

Perth, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Have just returned from a two week stay and unfortunately the accommodation is no more than average. Rooms are in need of refurbishment and the original building that we stayed in had a damp smell that got worse over the course of the 2 weeks. Food is also average with restricted choices and an a la carte restaurant whose menu... More

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monica c, Gerente at Park Royal Cancun, responded to this review

We are truly sorry that your experience with us has not met your expectations. But we thank you for letting us know us the areas where we need further improvement. We really appreciate bringing out the people who made your stay memorable, those kinds of comments are what help us to keep at the forefront, presenting new proposals. I am... More

Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great smaller hotel on wonderful beach in Zone area of Cancun. Exceptionally clean; excellent buffet food with daily changes and special Italian restaurant separately. Very pleasant and accomodating staff. Short trip[ by local bus (.75) to centre of Cancun and large mall across the street. Highly recommend. 25 min from airport and nearby Mayan ruins.

Was this review helpful? Yes 3
monica c, Gerente at Park Royal Cancun, responded to this review
Google Translation

Agradeço muito a sua lealdade com o nosso hotel e em especial os seus amáveis comentários sobre o serviço que... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this resort 4 times first time n 2006 the resort is very clean the staff is always working and cleaning. Food was good service was wonderful. I would recommend this resort highly. Never had a bad experience except 1 time we didn't get the suite we wanted but it was taken care of promptly. We stayed... More

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monica c, Manager at Park Royal Cancun, responded to this review

I appreciate your loyalty to our hotel and especially for your kind comments about the extraordinary service that provided all our staff. It is a pleasure to know that your stay was memorable, that you enjoy each time you come, because our goal is to make you feel at home. More

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I just returned to Dallas from a fabulous and delicious week at Park Royal Cancun. Special thanks and accolades to Miguel @ the entertainment team for outstanding water volley ball and all activities that made this trip very memorable and enjoyable. Also to bartender Mario (at the upper pool bar) for the best service and cocktails in the world. I... More

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monica c, Gerente at Park Royal Cancun, responded to this review
Google Translation

Agradecemos por ter escolhido Park Royal Cancun como anfitriões das suas últimas férias em Cancun. È um prazer saber o... More

Sneads Ferry, North Carolina
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading the reviews on here I was not expecting much. However, I was pleasantly surprised. The entire property was spotless. The staff was constantly cleaning. Every employee there was absolutely friendly to the highest degree. We did not get approached a single time for a time share presentation! The buffet is not huge but the quality is good. They... More

Was this review helpful? Yes 3
monica c, Manager at Park Royal Cancun, responded to this review

Let us thank you for giving us the opportunity to host your recent vacation and for sharing your experience at Park Royal Cancun. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience, and that you found confort in our facilities. We look forward to welcoming you again soon. Best Regards More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • Very good(3)
  • Great time(3)
  • White sand(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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