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All 173 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #50 of 173 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
ezepeda Chicago, Illinois
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1,950 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My biggest complaints are a.) lack of food choices at the hotel and b.) the so-called "concierge" staff that are actually time share sharks who can't take no for an answer. The food gets old after awhile. You have two choices. The buffet and the Italian restaurant. I expect more out of an all-inclusive resort for food options. When I... More

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first vacation to Cancun and overall I must say it was by far my best vacation ever! When I have gone on vacations in the past I usualy have stayed in big resorts. Although this place was a bit smaller it was extremely welcoming. Overall the hotel was great! The staff is amazing! They truly do go... More

Was this review helpful? Yes 1
Crawley
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Our 1st time in Cancun. Park Royal is small compaired with nearby hotels but supply the goods. Upgraded rooms are a must with balcony and jacuzzi. Staff members are fantastic and a special mention to the bar staff and entertainment team. Miguel, Chris & Pepe were the stars with endless daytime events from water polo to beach football, from aqua... More

Was this review helpful? Yes 2
Bealeton, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from the Park Royal in Cancun, Mexico. Wanted to take a few minutes to tell about our experience! The staff at Park Royal was fantastic! The ENTIRE staff deserves 5 stars! Each and every staff member went out of their way to make our stay exceptional. I am giving the resort an overall 4 star because of... More

Was this review helpful? Yes 2
new york
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

No entertainment, 6usd a day to use the gym, no daily snack hamburgers and turkey hot dog all day no French fries no ice cream no bacon , no sausage no music at the pool old outdated just plain bad. Tried speaking with the manager he was just nasty. The beach was good though but absolutely nothing for the kids... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I'm a frequent traveler and this was by far the best. The room was huge and the people were super friendly. The night life is awesome. If you need anything concerning activities Miguel is the one to see. He's extremely helpful with everything you ask of him

Was this review helpful? Yes 1
Rockville Centre, New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Reading the reviews before we went gave me pause, but there was a good write up for every bad. Hotel is clean, most of the service was amazing. Extremely uncomfortable beds, pillows like sacks of flour. Food for the most part was uninspiring or worse. Only 2 options for eating, one of which needed a reservation made the day you... More

Was this review helpful? Yes 2
Boise, Idaho
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As RCI members this resort was offered, we chose it for our family vacation of six and found it perfect for our family. It's clean, it's on the beach, the rooms were nice, we got the ambassador room with a big balcony and hot tub on the balcony. I would say it's not the Ritz but if you are a... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have just returned from park Royal Cancun. This hotel is one of the smaller hotels along a strip of hotels opposite a very exclusive shopping mall and a short bus ride from market stalls and other shops and amenities. The hotel is extremely clean and the restaurant and bar staff very friendly. The buffet style restaurant was always well... More

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

Woodbridge, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Although very clean, the hotel was a disappointment. The food at the buffet restaurant was terrible. The food was recycled from dinner and put on the buffet for lunch the next day. The beds were stiff and uncomfortable. Reservations had to be made to eat at the other restaurant (the Italian restaurant), but reservations could only be made between 2... More

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • White sand(3)
  • Very good(3)
  • Great time(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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