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All 172 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #48 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Kara C Greencastle, Indiana
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1,869 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Greencastle, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel was very good to us on our vacation! The service was top notch and we really appreciated how hard the staff worked to make sure we were happy at all times. We had a Presidential Suite so we had lots of balcony space and more importantly and amazing view of the ocean! The room was spacious and clean... More

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Mexicali, Mexico
2 reviews
4 of 5 stars Reviewed yesterday NEW

This is a family friendly hotel, plenty of activities during the day (at the pool), the staff is friendly and always attending you with a big smile (except the concierge at the front desk! her name is Rocio). Food is good, (it varies for lunch and dinner) and the rooms are clean and comfortable. We left cancun last Saturday, and... More

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Winter Haven, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We went with our daughter & son-in-law & their family. We booked two presidential suites as we love the large balcony & Jacuzzi on the deck. The rooms were beautiful and well maintained as usual. The kids had a ball in the two pools & the beach is outstanding. The pool bar on the upper deck is manned by a... More

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel experience was a good one. The room were nice compared to other hotels in the area and the hospitality was awesome. The buffet food was good and it changed everyday. The Italian restaurant was also good. The pool side was nice small and cozy. The beach was extraordinary..

Was this review helpful? Yes 1
Swanton, Ohio
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Once we got here we were greater at the door with smiles and big welcomes. When we got to the check in desk the bartender walked over with fresh fruit punch for all 3 of us. We also got two free magnets as a welcome gift. This hotel was very good to us. Especially if you tip. Great service. Gabriel... More

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Kingsville, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Only two restaurants and one of the served the same thing every day.some of the Food was ok. Staff was rude. Only one pool and no waiters on the beach. On site Services were horrible. Will never go to this hotel ever. They only serve Corona beer and minimum choice of drinks.

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed from 28/6/14-5/7/14. Arrived at 4pm, room was ready which was great, however reception staff have no communication skills, not even a smile or 'welcome', which is poor as they are the first people you meet. Check in was also very slow, as was any kind of service at the front desk. The airport transfer company we used (Resort Hopper)... More

Was this review helpful? Yes 3
Holyrood, Canada
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked the presidential suite. The best part of this resort. Hot tub on the patio with ocean view, this was where we spent a lot of our time. Aside from the room which was huge, and clean, the location of this resort is also good, across from the mall and not to far from party city. And even if you... More

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Adelaide, Australia
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we booked this the day we arroved in Cancun, and it was perfect! we arrived at 1pm, so too early to check in, however we were greeted with a drink and they were only too happy to give us cards to get a towel and head to the pool and grab a snack. room was clean, all the hotels inm... More

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El Paso, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

To whom it may concern, All I have to say, that we as a family are doing our yearly vacation in June at this Hotel. As usual it has been a wonderful Trip and the stay at this Hotel is fantastic! Of course you always will read some negative comments because people have different opinions, but I assure you as... More

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  • Italian restaurant(14)
  • Entertainment staff(4)
  • Great time(3)
  • White sand(3)
  • Very good(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

1,284 photos of this hotel

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Dining (88)
Hotel & grounds (271)
View from room (81)
Pool/beach area (329)
Videos (3)
Room/suite (132)
Family/play areas (14)
Bathroom (13)
Other (340)

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Hotel & grounds (3)
Dining (1)
Other (10)


Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#33 Top resorts Hotel in Cancun #38 On the Beach Hotel in Cancun #51 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
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