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All 178 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #59 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed 1 week ago
Ontariobeachbummin Toronto, Canada
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2,133 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio de Janeiro, Rio de Janeiro, Brazil
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

My family got a week for free at this resort, since they had just become member of Royal Holiday, so I took that chance to make a romantic trip with my boyfriend. The hotel was nice. The food in all inclusive system was great. Although, I had my earphone, from beats btw, stolen from my room. I know it was... More 

Was this review helpful? Yes 1
Brooklyn Park, Minnesota
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My husband and I spent one night here and were thoroughly unimpressed. The rooms were incredibly dated. There was BLOOD on the towel in the room. No mini-bar in room and you are not allowed to bring any food or drinks back to your room. I ordered some wine and they told me they only serve Carlo Rossi, which, I'm... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed 1 week ago

We love this resort, and we were very excited to go back again for a 5th time. Its been 3 yrs since our last visit, Mexico has become more expensive so we have been visiting Jamaica instead. We're always checking the prices here and we're over joyed with the price. We visited Jan 6th - 13th 2015 We had a... More 

Was this review helpful? Yes 3
monica c, General Manager at Park Royal Cancun, responded to this review

Dear Guest Please receive a cordial thank you from all staff from Park Royal Cancun We are very happy to read a comment like this from people that had visited us since many years back !! thank you for the extremely good point of view for every detail our staff is up to, we always try to give our best... More 

Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed Jan 2-6, 2015. Nice reception. They bought us a refreshing pineapple/orang drink (non-alcoholic) for us and our 7 year old when we entered for check in. Room was not available even at check in time. Room given was right by elevator after I indicated in reservation to select a room for us away from ice machine and elevator. They... More 

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monica c, General Manager at Park Royal Cancun, responded to this review

The team here at Park Royal Cancun send you cordial greetings. I want to thank you for selecting us as your holiday destination. I also want to thank you for sharing your experience with the online community and giving us your feedback. The best advertising we get is from the word of mouth by a satisfied customer as yourself. We... More 

Morelia, Mexico
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Nothing special. The room furniture was old and with no window. Yes I did have a normal room, but was expecting more for what I paid for. The food was great, can't complain about that. There was a lot of food everywhere and the reception was wonderful. The hotel events were ok, but in many cases just boring and lack... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Dear Guest Thank you so much for taking you time writing your comment, feel sorry for disappointed you , everything what we do is giving you our best from us. Keeping in mind accomplish you in all manners. I could see your perspective you had from the resort. Thank again for the feedback we will do the right actions to... More 

Warsaw
Contributor
15 reviews 15 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

+ 1. Food. Even though there are only two restauranst, both are very good. Staff is nice and helpfull. Big surpise how good the food was, Great drinks. 2. Beach. Very wide and clean, with nice sunbeds. When I was there, none of the guests made "reservation" with towels or book and at 10 you could still find place quite... More 

Was this review helpful? Yes 2
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. Thanks for sharing your comments, which are very important for us to know where we need improvements so that our guests enjoy their vacation completely. We'll take them into... More 

Leeds, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our stay could have been improved by a few things; Our main gripe (and the thing that would stop us from returning) was that the bars only serve drinks in polystyrene cups (snack bar also polystyrene trays), not only is that environmentally very poor (I hate to think of how many thousands of cups this place must get though in... More 

Was this review helpful? Yes 3
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience and that you enjoyed the facilities of the hotel. Thanks for pointing out the areas we need to improve, this keeps us getting better. We look forward... More 

Sioux Falls, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our 7th time at the Park Royal and this vacation was just as great as the first time we stayed. The staff are excellent, the food is great, and the room was great. We always stay at a Presidential suite and with the balcony it always has a great view of the Ocean or Lagoon depending on which... More 

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to review us. It is an honor for us that our partners have managed to offer a good service. We hope you give us the opportunity to serve you again in the near future. Yours sincerely. More 

lasalle
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

Great staff , clean, not a resort just a hotel in right area Close to good restaurants , mall. The quaint little restaurants by the bay Only thing missing at this hotel is a club or great bar. Luis was verry helpful to plan our outings to famous Coco Bongo

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for giving us the opportunity to host your recent vacation and for taking the time to review us. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. We look forward to welcoming you again soon. Best Regards More 

London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 16, 2014

This is our 5th trip to the Park Royal. We have also stayed at Live Aqua and Valentin Imperial Maya in this area but would choose to come to Park Royal over the others. We simply LOVE this place for the friendly atmosphere and excellent staff. We always stay in a Presidential suite, which makes all the difference - the... More 

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review
Google Translation

Agradeço muito a sua lealdade com o nosso hotel e em especial os seus amáveis comentários sobre o serviço que... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • Very good(3)
  • White sand(3)
  • Great time(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
#50 Romantic Hotel in Cancun

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