It was our first trip to Cancun and we selected this hotel because we wanted a two bedroom that we could be with our kids (next trip I will certainly get separate bedrooms, they are big enough!). In any case, we stayed 6-7 nights and I would not return to this property. The room was ok (clean and spacious), but... More

Park Royal was a very nice place to stay. Everyone was so nice and always was willing to make your stay even better. My second day at the resort I met Carlos. He was such a sweet guy. He told my friends and I about the day time activities and nightlife. Every time I saw him he was always working... More

My friends and I absolutely loved this hotel! The staff made out trip so fun Especially Carlos!! The food was amazing and there were many fun events each day. I would highly recommend this hotel and I cannot wait to go back again soon.

Carlos was part of the event staff and he was amazing! always made sure we knew what was going on in the clubs when we went out at night and always had events planned poolside during the daytime hours, that guy never leaves and is a great worker!

We traveled to the resort in March, 2013 with two other families. The cleanliness and service level at this resort were better than any of us had ever experienced in our travels. They are constantly cleaning this resort. The daily maid service of your room was a pleasant surprise. I would strongly recommend eating in the Italian restaurant in the... More

This hotel is horrible. Do not stay here, you will be extremely disappointed. We spent 7 days in Cancun and we made a huge mistake by staying at the Park Royal and by ignoring the bad reviews because they turned out to be true and accurate. We have been to Cancun four times before and never had any problems at... More

Great vacation spot and must see. Enjoyed the wonderful poolside cabanas especially adjacent to the alternate pool. If you like loud music and entertainment (and lots of little ones) then hang out at the main pool. Its all good! We thoroughly enjoyed the daily buffet selections - spectacular service and love entertainment in the evening. The special restaurants (Mexican and... More

My partner & I stayed here 6 to 20 April 2013. Fantastic holiday with this great hotel as a base and springboard for adventure and cultural trips out, arranged from the 'on site' travel agents. The hotel is beautifully located directly onto the white sand beach and facing the sea, the well appointed room was excellent, with daily maid service,... More

My friends and I really enjoyed our stay at park royal. The food was Ok and the rooms were very clean. There was a nice selection of restaurants within the hotel to choose from which was nice. The staff was on top of things with excellent service. Special thanks to Paco to making sure we all had a great time... More