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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
Best prices for: 1 room 1 guest
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Ranked #56 of 176 Hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
McCay_family Eagan, Minnesota
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2,224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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Eagan, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We thought the staff were excellent. Even bringing my daughter her own meals, because she asked about gluten free! The main restaurant had great variety...the Italian restaurant was not worth the dress code or reservation hassle. Beach was great! Hotel was very clean. Would def. go back.

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Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Loved the resort. Food was good. Very clean. The activities staff was awesome - so many things to do each day, and really helped us out when we had questions regarding things to do in the area. They even came out with us to make sure we got the best deals at clubs.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Last minute trip pleasantly surprised with hotel. Great location , very clean, wonderful staff. Love the access to the beach... Although I spent most of my time at the upper pool. Good food selections at the main restaurant- buffet style. Also made reservations at formal dining room twice- beautiful view and delicious food. We would go back there again.

Was this review helpful? Yes 3
Chatham
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Myself and 3 others shared the presidential suite. It delivered, with two bathrooms, three beds, a kitchenette (mini-fridge is all that was in it, however), a jacuzzi tub and lounge area on the balcony, living room with a couch and table and chairs. Positives about the hotel: small, but everything is close to you; life guards who are strong and... More 

Was this review helpful? Yes 1
Orange, Connecticut
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at 3 different resorts in Cancun, this resort is not even comparable to the other 2 resorts. I went during Spring Break week, but was just looking to relax during my vacation, my friends and I were not careless spring breakers. However, right from the beginning, they treated us differently from the other customers, especially the bartenders.... More 

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I was on spring break with my 4 friends and we knew the hotel wasn't a crazy college spring break hotel but we still had a really great time! It was nice to relax by the beach and pool all day then go downtown at night. The staff was amazing from the bellhops to the bar tenders to the entertainment... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great staff! My only complaint would be the food. It was a little bland and somewhat funky. Not typical meals. But that is to be expected when traveling in a different country. I would definitely stay there again!

Was this review helpful? Yes 1
Madison, Wisconsin
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just came back from a wonderful three full days at the Park Royal Cancun. Even though it is more value-priced than other Cancun properties, I can't imagine even the highest of the high end having any friendlier, more gracious staff, or a cleaner facility. We went with the all inclusive food and drinks and I was VERY impressed with the... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

The price is too much for what they offer. The rooms are very poor, in the bathrooms you can find some guests (cockroaches). Reception staff not friendly, the same at the restaurant. Buffet awful contains no kids food, it's amazing that they doesn't have cheese to prepare quesadillas for your child.... Since the food is horrible, I order pizza for... More 

Was this review helpful? Yes 1
Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We just came back from Park Royal yesterday. We arrived at the hotel at 3 pm and was told our room would not be ready until 4:30 even though the sign at the front desk indicated 3:00 check-in. When I complained about the wait she told me that they do need to change the sign but we were there for... More 

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

Receive a warm salute from Park Royal Cancun. We hope this message finds you well. Customer’s feedback is very important to us. We have reviewed this claim regarding your recent trip to our hotel and we are deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(12)
  • Entertainment staff(4)
  • Great time(3)
  • White sand(3)
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1,492 photos of this hotel

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Pool/beach area (385)
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Other (371)

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