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All 174 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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78%
Ranked #50 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
Kyla B San Jose, California
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1,918 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Woodbridge, Virginia
1 review
2 of 5 stars Reviewed yesterday NEW

Although very clean, the hotel was a disappointment. The food at the buffet restaurant was terrible. The food was recycled from dinner and put on the buffet for lunch the next day. The beds were stiff and uncomfortable. Reservations had to be made to eat at the other restaurant (the Italian restaurant), but reservations could only be made between 2... More

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San Jose, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Where do I begin? Our trip was amazing! Everyone we met always had a smile on their face, super friendly and very courteous! 1 - Luis, Pepe and Miguel were great! Not only did they work the entertainment all day by the pool, they also helped us with nightlife. They were funny and made sure everyone was having a good... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The entertainment is what makes this hotel so great! Miguel is the man to see if you wanna have fun during the day and especially at night! He gets you the best service when you go out at night and makes sure you have the best time!! He made my trip amazing! The food at the hotel is awesome as... More

Was this review helpful? Yes 1
Brighton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Slight hiccup on the room on arrival, We had booked a Presidential Suite and was given an Ambassador Suite. This was resolved fairly quickly and we were moved but had to pay the extra cost. Not the fault of the hotel, but with Club La Costa although the Reception could have been a little more helpful. The room was lovely,... More

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Curitiba, Parana, Brazil
1 review
5 of 5 stars Reviewed 5 days ago NEW

It's an excelent hotel and stays near of two nice malls - La Isla and Plaza Kukulcan. All the staff is amazing. The food is very good, and the bars too. I have only to complain about the bed, because it's too small. Anyway, I hope to come back soon.

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Wokingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

So we arrived at Park Royal being told by our timeshare providers that it was 5*... it is not. The location is not a 5 minute walk from town (more like a 45 minute walk). But it is just a short bus ride or taxi ride away. The reception staff are extremely rude and clearly haven't heard of customer service...... More

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Long Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

I just got home for them Park Royal in Cancun, I had one of the most memorable vacations. The entertainment staff made it an even better stay, especially Miguel. He did a great job with all of the activities during the day as well as organizing night outings. I do not have any complaints about anything, not only was entertainment... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff at this hotel are magnificent, especially at the restaurant and bars. Food is good and there is a variety. However, the other hotel (Grand Park Royal) is kind of dirty. I spent two day at the Grand Pak and a cook drop food on the floor and put it back with the rest at the oriental restaurant. Most of... More

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Long Bennington
Top Contributor
54 reviews 54 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

If you are after loud music,loud people and constant noise - its for you. To be fair the food is good and the restaurant staff are equally good, but the rest....... The whole resort is tacky crowded and low grade. Makes Vegas seem sophisticated.

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that... More

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I must say this was by far the best vacation I have ever been on!! From the service and staff to the food everything was beyond amazing. One of the cleanest hotels I have ever stayed at! Everyone on the staff was amazing especially Miguel with the entertainment. Always very friendly would personally introduce himself to everyone at the pool... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • White sand(3)
  • Great time(3)
  • Very good(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#36 Top resorts Hotel in Cancun #41 On the Beach Hotel in Cancun #50 Romantic Hotel in Cancun #50 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
Number of rooms
287

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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