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All 174 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Ranked #50 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Teamseip Boise, Idaho
  • Reviews (1,923)
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  • Room tips (135)
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1,923 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Boise, Idaho
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

As RCI members this resort was offered, we chose it for our family vacation of six and found it perfect for our family. It's clean, it's on the beach, the rooms were nice, we got the ambassador room with a big balcony and hot tub on the balcony. I would say it's not the Ritz but if you are a... More

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We have just returned from park Royal Cancun. This hotel is one of the smaller hotels along a strip of hotels opposite a very exclusive shopping mall and a short bus ride from market stalls and other shops and amenities. The hotel is extremely clean and the restaurant and bar staff very friendly. The buffet style restaurant was always well... More

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Woodbridge, Virginia
1 review
2 of 5 stars Reviewed 2 days ago NEW

Although very clean, the hotel was a disappointment. The food at the buffet restaurant was terrible. The food was recycled from dinner and put on the buffet for lunch the next day. The beds were stiff and uncomfortable. Reservations had to be made to eat at the other restaurant (the Italian restaurant), but reservations could only be made between 2... More

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San Jose, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Where do I begin? Our trip was amazing! Everyone we met always had a smile on their face, super friendly and very courteous! 1 - Luis, Pepe and Miguel were great! Not only did they work the entertainment all day by the pool, they also helped us with nightlife. They were funny and made sure everyone was having a good... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The entertainment is what makes this hotel so great! Miguel is the man to see if you wanna have fun during the day and especially at night! He gets you the best service when you go out at night and makes sure you have the best time!! He made my trip amazing! The food at the hotel is awesome as... More

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Brighton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Slight hiccup on the room on arrival, We had booked a Presidential Suite and was given an Ambassador Suite. This was resolved fairly quickly and we were moved but had to pay the extra cost. Not the fault of the hotel, but with Club La Costa although the Reception could have been a little more helpful. The room was lovely,... More

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Curitiba, Parana, Brazil
1 review
5 of 5 stars Reviewed 6 days ago NEW

It's an excelent hotel and stays near of two nice malls - La Isla and Plaza Kukulcan. All the staff is amazing. The food is very good, and the bars too. I have only to complain about the bed, because it's too small. Anyway, I hope to come back soon.

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Wokingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

So we arrived at Park Royal being told by our timeshare providers that it was 5*... it is not. The location is not a 5 minute walk from town (more like a 45 minute walk). But it is just a short bus ride or taxi ride away. The reception staff are extremely rude and clearly haven't heard of customer service...... More

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Long Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

I just got home for them Park Royal in Cancun, I had one of the most memorable vacations. The entertainment staff made it an even better stay, especially Miguel. He did a great job with all of the activities during the day as well as organizing night outings. I do not have any complaints about anything, not only was entertainment... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff at this hotel are magnificent, especially at the restaurant and bars. Food is good and there is a variety. However, the other hotel (Grand Park Royal) is kind of dirty. I spent two day at the Grand Pak and a cook drop food on the floor and put it back with the rest at the oriental restaurant. Most of... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • Very good(3)
  • Great time(3)
  • White sand(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

1,317 photos of this hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#36 Top resorts Hotel in Cancun #41 On the Beach Hotel in Cancun #50 Business Hotel in Cancun #50 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
Number of rooms
287

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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