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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #56 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
Anabel G
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2,407 Reviews from our TripAdvisor Community

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Traveler rating
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766
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • Italian first
  • Japanese first
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English first
  • All months
    (2407)
  • Mar-May only
    (728)
  • Jun-Aug only
    (568)
  • Sep-Nov only
    (523)
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    (588)
All months
5 of 5 stars Reviewed 2 days ago NEW via mobile

Overall best vacation ever. Especially Magdiel Quevedo who was just about the most helpful and nicest person ever. Would definitely go back and spend another vacation there next summer. Overall best time!!

Was this review helpful? Yes
Mexico City, Mexico
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good location, excellent beach and just across the street from the La Isla mall. However, the hotel was not what we expected. Limited all-inclusive service, just restaurants. Internet in rooms at an extra charge. Gym at an extra charge. One of our kids got the bed wet while sleeping and we had to pay 500 Mexican pesos for the cleanup.... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the... More 

5 of 5 stars Reviewed 5 days ago NEW

I highly recommend this resort. The staff was amazing! They were very attentive and accommodating. This is a great resort for families, or a week with friends. They have several fun activities planned each day, and plenty of good food and drink.

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monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun. More 

El Paso, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visit # 11. Same Hotel. Great as usual. No complaints at all. I feel sorry for those who complain about hard bedding, no fridge in the room, two bottles of water per day, only, speaking bad about the food and of the entertainers. This is vacation spot and not Las Vegas. These complainers probably have constant back pain because they... More 

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monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Mississauga, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

recently returned from above resort for 3rd time in 3 years. Nothing has changed; staff excellent and friendly , good variety food and very tasty, impeccably clean and neat everywhere, especially room. 2good pools and neat beach on ocean. Really can say nothing bad about this place. Can't comment on nightly entertainment as we usually went to room/bed early, being... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I really don't know who writes these great reviews, this place is far from good it's actually the WORST place I have ever been to, I came here for my bachelorette party with 4 of my friends, after reading all these amazing reviews, do yourself a favor and find a different place, DO NOT BOOK THIS HOTEL!!!! basically, the people... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

loved everything about this place. made friends with our waiters and bartenders. everyone was extremely friendly. food was great, especially the snacks. burgers, hot dogs, and nachos. room service was great also.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for sharing your 5-Star review. We are so happy to hear that Park Royal Cancun exceeded your expectations. Thank you for the recommendations to our future guests and we cannot wait until you return! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Overall, we enjoyed our time at the Park Royal. It was a nice hotel, the pools were nice and the beach was amazing. My husband was underwhelmed by the quality of the food whereas I was mainly disappointed with the choices of restaurants (they advertise 4 but there are really two main restaurants). The beds were unbearably uncomfortable. At first... More 

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your visit to Park Royal Cancun. We apologize for the shortcomings you describe. We hope that these events don't deter you from visiting us again. Regards. More 

Tracy, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great place to stay for families, friendly staff, good food everyday as an all-inclusive, the specialty restaurants are OK but not great. I appreciate Olivia & Jovanna great service as our bartenders.

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for choosing Park Royal Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed the park royal! Stayed on the end unit, ambassador suite, with jacuzzi on the balcony. Was very nice to be outside in the evening in the jacuzzi! Food was fine, swim up bar was great. Will go back. :)

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your outstanding 5 Star review. We are very happy to hear that we were able to be a part of your first memory of Cancun. We are working tirelessly to improve our property in every way we can and we appreciate your positive comments about our development. We look forward to your next visit so... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(10)
  • Entertainment staff(4)
  • White sand(3)
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