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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #55 of 178 Hotels in Cancun
A recent review
3 of 5 stars reviewed 5 days ago
Rin R Providence, Rhode Island
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2,355 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Providence, Rhode Island
1 review
3 of 5 stars Reviewed 5 days ago NEW

My friends got to the resort 1 day before I did and it took them 3 hours to find our reservation (we booked 3 rooms). They were not allowed to check in until it was confirmed, nor did they offer any services to help us rectify the situation. When we asked to use the hotel phone to call cheap tickets.com... More 

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Kansas City, Missouri
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a total of 6 persons all adults who stayed at the hotel. The hotel was very clean and the food was very good.We will go back someday and this time stay at the other hotel that is at a different location. the grand park cancun.

Was this review helpful? Yes 1
Porto Alegre, Brazil
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

really worth visiting this hotel. The accommodation is excellent, the service is good've been here three times, which shows how much I liked it. I liked most of the hotel itself, I have nothing I did not like. The service has been better in the past.

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Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on many occasions, and will definitely stay there in the future. The staff is very friendly; the food and service is outstanding; and the location is very central to most hot spots and downtown. Local transportation is excellent. Local buses are 22 pesos, which is a little over a $1.00 (US) at the exchange... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff helped us with all day trips.Entertainment was very good seeing we were there in off season.Rooms very clean tv was great for children!The food very good much to choose from.The staff were wonderful! This was our third time there and we'll be back.We are not a rich family but they made us feel rich!!

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Greater London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friends and I (4 of us) stayed for about 10 days at this splendid Hotel in Cancun and were extremely satisfied with most of what one expects at an all-inclusive resort. The standard of cleanliness was superb , the food and drink just delicious, and the staff so very amicable and helpful. The beach was a short walk from... More 

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Tea
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Resort was real clean. Rooms were nice size. Employees were nice and helpful. The food about the same every night. Pools and bars at pools were amazing. The people at the front desk could use some help with customer service. Will not go back.

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Laurel, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our ONLY COMPLAINT was.....no ramp or floating steps to get into the pool. 2 of the ladies had 1 & 2 knee replacements. We were so dreadfully disappointed that there was no way to get in the pool. We spoke to the guys who were conducting the activities,and voiced our disappointment. No solution was found. I hope to hear from... More 

Was this review helpful? Yes 1
Delta, Ohio
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I go to Park Royal Cancun at least once a year sometimes twice. It Is a family friendly resort with plenty of activities to keep the kids and/or adults busy or quiet enough to just relax and recharge your batteries. The staff is just like family and they will treat you like royalty.

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

so friendly and kind I can't describe how much I enjoyed coming the the Park Royal in Cancun. The waiter staff is incredible and truly enjoyed the spin class at the SPA. Will be back again soon. Love it

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Hotel Review Summarization

What travelers say

  • Italian restaurant(10)
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