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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Park Royal Cancun
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2,522 Reviews from our TripAdvisor Community

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Traveler rating
    1,001
    954
    331
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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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  • All months
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    (728)
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    (523)
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    (587)
All months
Level Contributor
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

All employees are really really kind! I had some problems and they helped me all the times, even taking into account that any of my problems were related with my stay in the hotel. There was no available room of the type I made my reservation when I arrived and they gave me a free upgrade just for me to... More 

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South Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The staff at the front desk was very friendly. I was explained every rule and was told everything that i needed to know. They put us on the towers across from the main bulding,but it was great. Nice view of the ocean,room was very clean,quiet and spacious. Food at the main restaurant was ok,they could work on better variety. Outside... More 

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monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun More 

Hawthorne, California
1 review
2 of 5 stars Reviewed 1 week ago

we waited more than 2 hours in the lobby to get our room because they did not have my room available. Apparently they overbooked. The general manager was not accomadating at all. Checking personnel also needs to be more attentive to guest. We had a bad experience.

Review collected in partnership with this hotel

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monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we... More 

Cancun, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is excellent as a whole. I particularly liked the gym location very convinient and the staff are excellent. I felt very comfortable and welcomed. I worked out everyday for a month it was a fabulous place to use the suana excercise and relax. Migdel will take care of you at the gym!

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again! More 

forfar
1 review
5 of 5 stars Reviewed 1 week ago

great service from all the staff,rooms very good,close too shopping centres. pool areas good only problem was there was not enough parasols for the bases.Food was excellent plenty of choice different theme each day,

Review collected in partnership with this hotel

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again! More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Okay first things first the staff was phenomenal! Shoutout to Luis the manager who treated me very special and was just a great guy to have a conversation with and to joke around with! And also to the best bartender Mario because he was so nice, made the best drinks and made the best company. Jorge and Estaban were also... More 

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun. More 

London, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travelled to Park Royal as a group of 4 females. First thing I'd like to say is the staff are amazing, they went above and beyond to ensure that our stay was pleasant. Always attentive and happy to see us. Our favourites that stood out for us were Diego, Fernanda and Jesus. The food/drinks: Upon arrival we were greater... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Pros 1.)Amazing staff, seriously the most friendly sweet staff ever. Too many to mention. 2.)Food was always great in all of the restaurants. 3.)Drinks were great, not very strong. 4.)Staff was constantly cleaning everywhere. Pool every morning ect... Very clean premises. 5.)Event staff was awesome and love how there is always something going on. 6.)Great location across from the best... More 

Was this review helpful? Yes
monica c, General Manager at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun . We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again. More 

Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back from 10 nights at The Park Royal which was a very enjoyable stay. First off the most outstanding thing about this hotel is the staff. They go above & beyond to cater for your needs & are always happy & smiling (and the only workers in Mexico that don't expect a tip!!). A couple of workers I... More 

Was this review helpful? Yes 1
monica c, General Manager at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed in October 2014 for her 30th birthday and the trip was our first trip ever without our kids. We went through Apple Vacations (great, BTW) and got a great deal. Upon arrival, we noticed it was a bit warm and muggy in the lobby, but it's Cancun and was in October, so we shrugged it... More 

Was this review helpful? Yes 1
monica c, Gerente General at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(10)
  • Entertainment staff(4)
  • White sand(3)
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