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Park Royal Cancun

Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 adult
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Park Royal Cancun
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2,895 Reviews from our TripAdvisor Community

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New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We came to the Park Royal at the end of January. They were completely booked and we had some issues with our rooms upon check-in. Thankfully, Luis, the manager took care of everything for us. We ended up in a Presidential Suite which was beautiful and I definitely recommend this room to everyone. The entertainment staff at the pool are... More 

Helpful?
3 Thank Cami E
monica c, General Manager at Park Royal Cancun, responded to this review

It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as well. Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to provide you with a more exceptional service. Hopefully I will have... More 

Pine Bush
1 review
3 of 5 stars Reviewed 5 days ago NEW

We were here 8 years ago and nothing has changed. Not even the curtains in the room. Very out dated and in need of a make over. The restaurant, bar and activities staff are tops. Nice beach area. Food was ok at the buffet.

Review collected in partnership with this hotel

Helpful?
Thank kkclwin
monica c, General Manager at Park Royal Cancun, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Cancún. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with great concern that I... More 

alberta
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Park Royal is an attractive,clean, small, all inclusive resort. (good food and drinks) Check in was fast. The rooms have partial ocean views and seem new or newly renovated and are attractive and very clean. The regular rooms do not have balconies or fridges. It is located midway in the hotel zone, great bus service to shopping. (bus R2... More 

Helpful?
Thank goneAlberta
monica c, General Manager at Park Royal Cancun, responded to this review

Please let me thank you in the first place for staying at Park Royal Cancún. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. We will be very pleased to host you again... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at park royal for eight days and the service was outstanding. The entertainers for the hotel were the best I've came across on any of my trips. One in particular that sick out to me was Rodrigo. Anything you needed he was eager to assist with. He made the stay at the resort one to remember. The rooms... More 

Helpful?
1 Thank Christopher J
monica c, General Manager at Park Royal Cancun, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Cancún. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife our four friends and myself all stayed at the Park Royal for seven days this past week and had an excellent experience! This hotel was very clean and well cared for. The staff was courteous and friendly they also showed a genuine desire to help us and get to know us over our short stay. All of the... More 

Helpful?
1 Thank Joel M
monica c, Public Relations Manager at Park Royal Cancun, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Cancún. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay... More 

Denver, Colorado
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is in a good location next to the Isla Mall and within walking distance of the bus stop. Beach is very nice as well. The all-inclusive is nice, however, the food choices are not great, which may be expected at an all-inclusive. The resort needs better entertainment at night and more food choices, otherwise everything was fine.

Review collected in partnership with this hotel

Helpful?
Thank Bill E
monica c, General Manager at Park Royal Cancun, responded to this review

Before anything else, thank you for your stay at Park Royal Cancún. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Allow me to let you know that due to your valuable feedback,... More 

New Jersey
1 review
2 of 5 stars Reviewed 1 week ago

Staying at the hotel the employees seem like they do not enjoy working there. i walk up and they have no enthusiasm. I would stand on line and if someone just walked up they would take care of them knowing i was waiting. The food at the buffet was cold, we complained and they put the heat up and then... More 

Helpful?
Thank Naomi S
monica c, General Manager at Park Royal Cancun, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Cancún. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. Please receive my most sincere apologies for the unfortunate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very nice and clean hotel. The care with the cleanless and hospitality is everywhere. For a buffet type of food it was amazing how the quality and freshness of the food is served. At the bar, in front of the beach, there are two maestros taking care of the drinks and always readdy to serve with a fantastic courtesy. Mario... More 

Helpful?
1 Thank Carlos F
monica c, General Manager at Park Royal Cancun, responded to this review

Before anything else, thank you for your stay at Park Royal Cancún and for the time taken to share your pleasing experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide you with an exceptional service. Thanks... More 

San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort is a very clean and beautiful resort. It is right next to the beach and has amazing views. My family and I loved the activities that went on. Every night was something different and they included the guests. The staff was always friendly and went out of their way to make sure you had a great stay. The... More 

Helpful?
1 Thank 11Traveling11
monica c, General Manager at Park Royal Cancun, responded to this review

Please let me thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide you with an... More 

Lake Havasu City, Arizona
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was ok, the bed was hard and not a king size like we requested. We complained and they moved the 2 double beds together, still hard. The building is set up so we had a view of the ocean as well as the lagoon. We got use to the bed after 2 weeks. The employees treat you like... More 

Helpful?
1 Thank wwranch65
monica c, General Manager at Park Royal Cancun, responded to this review

Please let me thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel comfortable and well cared... More 

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