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All 177 Cancun hotels

Park Royal Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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Park Royal Cancun
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Ranked #55 of 177 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
mikki2 lasalle
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2,084 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lasalle
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great staff , clean, not a resort just a hotel in right area Close to good restaurants , mall. The quaint little restaurants by the bay Only thing missing at this hotel is a club or great bar. Luis was verry helpful to plan our outings to famous Coco Bongo

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for giving us the opportunity to host your recent vacation and for taking the time to review us. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. We look forward to welcoming you again soon. Best Regards More 

London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 5th trip to the Park Royal. We have also stayed at Live Aqua and Valentin Imperial Maya in this area but would choose to come to Park Royal over the others. We simply LOVE this place for the friendly atmosphere and excellent staff. We always stay in a Presidential suite, which makes all the difference - the... More 

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monica c, Gerente at Park Royal Cancun, responded to this review
Google Translation

Agradeço muito a sua lealdade com o nosso hotel e em especial os seus amáveis comentários sobre o serviço que... More 

Bowling Green, Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It is a very clean, well kept property. A little dated compared to new properties but reasonable price to visit. All the waiters in La Veranda were exceptional. Especially Gabrielle. I thought the food was good. Of course after a week anywhere one needs a change. Reasonable price for food so one could go out to other restaurants.

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you very much for taking the time to review us. It is an honor for us that our partners have managed to offer a good service and you could enjoy a lovely vacation on the beach of Cancun. We hope you give us the opportunity to serve you again in the near future. Yours sincerely. More 

Hartland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We enjoyed our time there but the room was below standards. It was in dire need of an upgrade, but was clean and kept nice during our stay. The beach was nice but the lifeguard kicked everyone out at 4PM. Very frustrating! Supposedly tips were included but when we tipped we got a definite improved service. We were supposed to... More 

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Dear Guest: Thanks for sharing your comments, which are very important for us to know where we need improvements so that our guests enjoy their vacation completely. We'll take them into account. Thanks for mentioning the great service provided by Uvaldo and we are glad you enjoyed the ruins. Hope you can give us the opportunity to come back and... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The beach is fantastic. Beautiful location. The buffet food is just ok. We ended up eating most dinners away because they do a very good job of repurposing leftovers. So you see the fajitas at breakfast and lunch things at dinner. The bars are great and very accomodating. Friendly bartenders at the pool are a highlight. The pool was refreshing... More 

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to share your experience at Park Royal Cancun. Our mission is to make every stay as close to perfection; let me offer an apology if we fail to meet your expectations at all times. We appreciate the good comments on the facilities and we are taking the issues into account and we look forward to... More 

Miami Beach, Florida, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel in very good location but bad taste of colorful walls painting . Free wifi but never work in the room ,,, only at the lobby and sometimes ! All your drink included is not too much options ! warm beer ,,, only one choice of wine ,,, cheap liquors ,not to many choice . The only good thing was... More 

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Let us thank you for the opportunity of hosting your recent vacation. We regret that we didn't meet your expectations, your comments will be taken into account. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. We look forward to welcoming you again soon . Best Regards More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I gave it 2 stars and that is being generous. The beach is amazing, the hotel is outdated but it would be passable if they had better tv's or good free wi-fi. I know, why would you need that if your at the beach? Sometimes the weather is not perfect and a nice Tv would help entertain guest. The front... More 

Was this review helpful? Yes 3
monica c, Gerente at Park Royal Cancun, responded to this review

The most important for us is the comfort of all our guests, we can assure that the circumstances you describe are not typical of the high standards we provide to all our guests, we are really sorry that the service was not up to your expectations, thank you very much for pointing those areas where we need to keep improving.... More 

Contagem, MG
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nine days were excellent. This was my second time at the same hotel. As we are partners, so we were in a very large and comfortable suite. One suggestion, dinner in the restaurant Italian food, very good with live music.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to review us. It is an honor for us that our partners have managed to offer a good service. We really appreciate your loyalty and we hope you give us the opportunity to serve you again in the near future. Yours sincerely. More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

I just returned yesterday from a week at Park Royal with three girlfriends and overall we had a great experience. We were in the building not attached to the lobby and the room decor is quite dated. The furniture is very basic and not comfortable and the Murphy bed was incredibly hard. We had some rain during the week and... More 

Was this review helpful? Yes
monica c, Gerente at Park Royal Cancun, responded to this review

Please let us thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power to provide an unforgettable experience. We also think is very important that you highlighted the areas where we need to improve, we are taking the issues into account and we look... More 

Boise, Idaho
Top Contributor
54 reviews 54 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 9 days in the Park Royal and I really have no significant complaints. The service was outstanding. The men and women in the Buffet restaurant were the best team I have seen in a long time. They were topped only by the incredible staff, Wilbur and Eduardo, at the Italian restaurant, who would rival any upscale restaurant staff... More 

Was this review helpful? Yes
monica c, Gerente at Park Royal Cancun, responded to this review

Dear Guest: Thanks for sharing your comments, which are very important for us to know where we need improvements so that our guests enjoy their vacation completely. We'll take them into account. We also thank you for giving us the opportunity to host your recent vacation. It is a pleasure to know that our staff did everything in their power... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(14)
  • Entertainment staff(4)
  • White sand(3)
  • Very good(3)
  • Great time(3)

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
#50 Romantic Hotel in Cancun

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