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CasaMagna Marriott Cancun

#21 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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CasaMagna Marriott Cancun
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2,567 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (593)
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There are newer reviews for CasaMagna Marriott Cancun
See the most recent reviews
Arlington, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We returned yesterday from Cancun after staying in this beautiful hotel. I can't wait to go back! Everything was perfect! The buffet breakfast is amazing, the pool area is beautiful and the color of the ocean was the most beautiful shade of blue.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Deidre504, Thank you for taking a time and share your family vacation experience with us, I’m happy that you found everything you were looking for your vacations! Definitely our Pool area is amazing and with incredible views of the lovely Caribbean colors! Sincerely, Manuel Magaña Hotel Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

A getaway trip with my sister and my mom. This was our first trip to Casa Magna and we were certain we had chosen the most fabulous place! Service was impeccable - so lovely and gracious. Especially Georgie from the hotel entrance, Erika and Virginia from the spa, Glenda from housekeeping, Sergio from breakfast, Tony from Marriott Vacation Club, and... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear LEBuckley, I’m really happy to know you had an awesome stay with us! Thank you for noticing our impeccable service as you mention we are all happy to host your stay and greet you every time! I’ll share your lovely comments with Glenda, Erika, Virginia, Georgie and Sergio so they can continue the excellent work! Looking forward to see... More 

1 review
3 of 5 stars Reviewed 1 week ago

After reading all the good reviews I decide to give this resort a try. The resort itself has a beautiful entrance when you first walk in. There is a view to the pool and beach, and the garden to the side is beautiful as well. When I made my reservations in January, six months in advance to my arrival, I... More 

Was this review helpful? Yes
MarriottCancun, Quality Manager at CasaMagna Marriott Cancun, responded to this review

Dear Cindia A Thank you for choosing us as your hosts during your recent visit to Cancun, I am very glad to read that you really enjoyed not only our property but also the service provided by our hosts, they daily work hard to pamper out guests just as they deserve. In the other hand I appreciate your comments and... More 

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is absolutely beautiful! The staff is very attentive and helpful. Beach is not crowded and pool is a true delight! Breakfast buffet is one of the best I've had. There are many options for food since they have several restaurants and a walkway to another Marriott. If you want to get out of the hotel you can take... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Cassie M, I’m very happy to know you enjoyed your stay with us, as you mention our hotel is perfectly located in the strip with a great beach to relax and enjoy the weather of Cancun and just a quick bus ride from downtown! We will love to see you again, Thank you for sharing your experience with us,... More 

Fresno, California, United States
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

A great vacation spent at the CasaMagna. Not the AI (all inclusive) type of place. Rather, the CasaMagna offers a more refined and quiet place to enjoy a vacation. The staff are attentive, and very polite. The grounds are clean and attractive. This isn't a "spring breakers" type of place, so if you are a partier, you might want to... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear ShannonLewis, I’m very happy to know that you enjoyed to the fullest your stay takin advantage of our incredible facilities and our GoPro program, as you mention been able to test-drive for free a GoPro Hero4 is amazing is definitely a great plus if your are going to an excursion, I’m glad that you enjoyed your experience, we will... More 

Tucson, Arizona
2 reviews
4 of 5 stars Reviewed 1 week ago

This is the 2nd year I've stayed at the Casa Magna. The breakfast was great and the hotel room was extremely comfortable. I would like to give great consideration to Sahara, front desk, who took care of me and my family. She took care of us and made sure we got a great room.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear gman4gov, I’m happy to know you had a pleasant stay with us, thank you for trusting us during your visits to Cancun, I’ll share your lovely comments with Sarah so she can continue keeping up the amazing work. What is your preferable plate on the breakfast buffet? I like the Omelet bar or the pastries! Looking forward to see... More 

Kenmore, Washington
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I did not feel the hotel was as great as all the reviews, older hotel, chipped paint in the room and in the hall ways. One elevator was out on our floor the ten days we were there, and for three days no elevator stairs only. The hotel was clean but needed to be updated badly. I prepaid for breakfast... More 

Was this review helpful? Yes 1
MarriottCancun, Manager at CasaMagna Marriott Cancun, responded to this review

Dear Guest KM1947, Thank for taking some of valuable time to post your comment on Trip Advisor, your feedback is very important for us as to keep this property in great shape, as you might know the storm we had last week was very bad and some electrical equipment got damage, fortunately all is been recovered and working as it... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Excelent resort for a non inclusive resort. Ask for remodeling rooms. Front desk , excellent. Nice beach. Nice people. Ask for rate with breakfast included . Excellent buffet, delicious . Marriot always is quality.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Jkkassem, I’m happy to know you had an excellent time with us, as you mention our remodeled rooms are amazing an with incredible views of the Caribbean! Thank you for noticing our service we are happy you had found the service you were looking for and deserve! Thank you for sharing you excellent stay with us, Sincerely Manuel Magaña... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I brought 9 guys for a bachelor party, they could not have been more accommodating. Rebecca, the recreation coordinator, had games for us to play every day. Volleyball with other people staying there was awesome! Awesome spot on the beach with chairs, cabana's, and soccer goals. The pool is huge and has a speaker system with music playing all day.... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Kip T, Cancun is definitely the place to go for a Bachelor party, I’m happy all of you had an amazing time having fun in the sun! I’ll share your lovely comments with Rebecca and Yolanda so they can continue the extraordinary work! Thank you for sharing your experience with us, Sincerely, Manuel Magaña Hotel Manager More 

Mexico City, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything went right, every request we made we got a yes without hesitation. Everyone at the front desk is commited in making your stay very pleasant. The property is not new but is very well maintained, everything works just fine, the rooms are comfortable, the pool is nice and warm, the grounds are well kept. The breakfast buffet is good.... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Yayalolo, I’m happy to know you had an incredible experience with us, as you mention we are all committed to our guest needs and we love to provide the best service in town and to satisfy our guest needs! I’m glad you experience this service! Did you happen to dine with us in some of our restaurants? Champions is... More 

Hotel Review Summarization

What travelers say

  • Casa Magna(22)
  • Breakfast buffet(17)
  • Pool area(15)
  • Very nice(12)
  • Hotel zone(12)
  • Ocean view room(10)
  • Great time(4)
  • Sports bar(4)
  • Friendly and helpful(4)
  • Lounge chair(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (42)
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Pool (31)
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The Hotel (74)

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