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CasaMagna Marriott Cancun

#19 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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CasaMagna Marriott Cancun
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2,669 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (616)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (2669)
  • Mar-May only
    (742)
  • Jun-Aug only
    (737)
  • Sep-Nov only
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There are newer reviews for CasaMagna Marriott Cancun
See the most recent reviews
San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

The front desk and concierge were fantastic. It started out just as a short vacation after business in Mexico City. When we told the front desk we were also celebrating our 20th, next day there was a beautiful arrangement in our room complete with champagne! We will definitely return.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear John M, I’m happy to know that you enjoy our hotel and facilities, it is always our pleasure to surprise our guests during their stay, especially if they are celebrating something memorable. We look forward to see you again, Sincerely Manuel Magaña Hotel Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the casa magna for a week in July 2015 the service was excellent everyone at the resort made u feel at home .Anabel at the front desk was especially helpful and so patient with any questions that I had .Efron at the pool restaurant was also very pleasant and the service was excellent would love go back again

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Steven G, thank you for taking a time to share your friendly experience with us, I’m very happy you found the service you were looking for and deserve, it is always our pleasure to help our entire guests with anything they need. I’ll share you warm comments with Anabel and Efren so they can keep up the good work.... More 

Level Contributor
14 reviews
5 of 5 stars Reviewed 1 week ago

Wife and I spent a week here with my sister and brother-in-law. It was my BIL's first time in Mexico and he wants to return next year. The hotel and staff exceeded our expectations. We've stayed in more luxurious hotels, but the CasaMagna staff were the best we've ever experienced. Extremely courteous. Not a single hitch. Loved, loved, loved the... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear James M, Congratulations on your 20th anniversary thank you very much for trusting us to celebrate such a special occasion. I’m very happy to know you found everything as you expected. As you mention the pool bar is amazing to relax after a warm day visiting the Mayan pyramids. We are looking forward to see you again next year,... More 

Nashville, Tennessee
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and our friends booked this hotel for a week of rest and relaxation. Overall, we had an exceptional time with only some minor issues along the way. We booked a great trip with Costco travel. We have stayed at several AI resorts (Excellence, Sandals, Barcelo), and this time I convinced my husband to not do AI and give... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Mrs_wrigth07, We are very sorry for the inconveniences you presented during your stay, we will continue working hard to provide our entire guests with a better experience from the arrival. As you mention the location of the hotel is great with convenience stores next to it and some restaurants within a walking distance. I truly love the happy hour... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

If you ever get room 1115, insist that you do not take it. Our first night was in this room, and it was located next to the elevator. When we first entered the room, it was very hot and humid on the inside, obviously the room isn't used often. We also immediately noticed the smell of mold. It was incredibly... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Bradley C, we are very sorry for the inconveniences presented during your first night, thank you very much for your warm comments we will check the room so we can provide our guests a better service. I’m glad that the rest for your stay was great, thank you for sharing your experience and we hope we can see you... More 

gainesville, FL
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family had a great stay at the Casa Magna Marriott (on points no less:). Hotel has lovely pools, beautiful grounds, great poolside drinks and friendly, helpful staff. Being a Silver Elite member I received free hot beverages every morning (a very nice perk) from the small convenience store/bakery near the lobby. I would definitely stay here again.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Family32606, Thank you for sharing your experience with us, as you mention being a member of Marriott rewards has its benefits. I love spending the days at our pool just relaxing and enjoying the weather. We look forward to see you again Sincerely, Manuel Magaña Hotel Manager More 

Douglassville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband, daughter and I are currently staying at Casa Magna for a birthday trip. We've been here 3 nights and will stay another 4. We travel quite a bit as a family, and my husband travels quite extensively for business. I admit I am not always easy to impress when it comes to service and cleanliness but this resort... More 

Was this review helpful? Yes 4
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

know you had found everything you were looking for. Thank you for your lovely comments I’ll share them with the team so we can continue keeping up the great work and surprise you during the next days; I will specially share your thoughts with Jose, Cassandra and our Housekeeping staff. We look forward to know how’s the rest of your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Casa Magna for a weeklong girls get away. We were very impressed with the stellar service, cleanliness, and delicious restaurants on site. I will recommend this hotel to anyone who is looking for a place to stay in Cancun.

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Hannah O, I’m very happy to know that you and your girlfriends had an incredible time with us. Thank you for noticing our service, we all work really hard to provide our entire guests with the friendliest service in town, it is always our pleasure to go above and beyond the traditional service to surprise our guests, We look... More 

Rowlett, TX
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely loved everything about Casa Magna! The location was perfect. Our room was very clean, ac was cold and service was spot on. We loved the pool side service that was reasonably priced. We took the advice of another reviewer and signed up to be a Marriott Rewards Member which afforded us complementary wifi in the room versus just in... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Jen W, I’m very happy to know you had a great stay with us, and enjoyed all the facilities of the hotel, as you mention the ceramic painting is a great activity for the kids. Where did you to Scuba dive? Did you visit MUSA? La Isla has good restaurants and it is nice to go and walk in... More 

Amsterdam, The Netherlands
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is fine for a short stop-over in Cancun. but If you are looking for a nice holiday resort - there are nicer places (especially outside the touristic "chaos" of Cancun). We received an upgrade to an ocean-view room which was very comfortable (do not except any fancy/modern design). The staff was very kind, especially at the front-desk and... More 

Was this review helpful? Yes 2
MarriottCancun, Quality Manager at CasaMagna Marriott Cancun, responded to this review

Dear GDoek Thank you for the time you took to leave your comments about our hotel. I am glad to know that you consider our staff as kind as you expected and that you had enjoyed our breakfast buffet. I am sorry to learn that we fail in our communication when you received the misinformation that we have no outside... More 

Hotel Review Summarization

What travelers say

  • Casa Magna(22)
  • Breakfast buffet(17)
  • Pool area(15)
  • Very nice(12)
  • Hotel zone(12)
  • Ocean view room(10)
  • Great time(4)
  • Sports bar(4)
  • Friendly and helpful(4)
  • Lounge chair(3)
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