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CasaMagna Marriott Cancun

#21 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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CasaMagna Marriott Cancun
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CasaMagna Marriott Cancun
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2,625 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (607)
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Baja California, Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The hotel is very nice. We stayed as a family of 4 in a king size bedroom and although tight we were able to manage. The hotel personnel was extremely polite. Overall we had a very good experience with this hotel, as one should at a Marriott. We used this hotel only to sleep, since we did our Cancun activities... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I have been to Cancun 9 times over the years and have stayed I a total of 4 resorts. The last 6 times have been at the Casa Magna. I have never had a problem. I had talked to a lifeguard about the seaweed, (first time I had ever seen it that bad) trying to find a reason for it.... More 

Was this review helpful? Yes 2
Austin, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

The CasaMagna is a beautiful hotel with excellent service. It sits in the heart of the hotel district with a 7-11, McDonald's, and Aquaworld (for jetski, parasailing, and many other activities) across the street and a bus stop in front. Many of the tour operators will pick you up and drop you off at the front of the hotel. When... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear James L, Thank you for trusting us, I’m glad you and your wife had an incredible stay enjoying the facilities and the warm weather. As you mention being part of Marriott Rewards has it benefits I highly recommend everyone to take advantage of the program. Thank you for your lovely comments, I’ll share with our chef your experience so... More 

Level Contributor
17 reviews
5 of 5 stars Reviewed 2 days ago NEW

I love this place, very clean, the service was amazing, our housekeeping Lorenzo was the best housekeeping ever. They clean the pool every single day. The bells boy always available for information. No complaints about this hotel. I would come back for sure to the Marriott

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Virginia Ferreir, Thank you for taking a time and share your lovely experience with us, I’m very happy you had a great stay enjoying Cancun and letting us pamper you every day. I’ll share your warm comments with our staff so they can continue keeping up the great work. Looking forward to see you soon, Sincerely, Manuel Magaña Hotel... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

My husband and our two boys (6 and 10 months) visited the casamagna last week and were rather disappointed. For an oceanfront resort by Marriott, it was well below standards and I'm not super picky. It just doesn't feel like you are in Cancun at a Marriott resort..I felt like I was at Myrtle Beach. The rooms are very small.... More 

Was this review helpful? Yes 1
MarriottCancun, Director of Restaurants & Bars at CasaMagna Marriott Cancun, responded to this review

Dear dedwar10, Thank you very much for share your comments about your recent stay with us in our Marriott CasaMagna. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Hotel Team Management, who join me in offering their apologies for their team’s shortcomings. We receive a lot of great comments about our... More 

Mexico City, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

So you'd expect a standard in the rooms for a Marriot. The pillows and mattress really smelled awful, we asked the hotel to check it, they took more than 2 hours to come, verify it and change us to another room, same thing there. The "lady in charge" was surprised too, but told us it was pretty sure all the... More 

Was this review helpful? Yes 1
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Would have been 5 starts if it weren't for seaweed. Great hotel and nice pool. They can do a better job removing seaweed from beach and it would be enjoyable for guest. As of now with the amount of seaweed the ocean is unenjoyable.

Was this review helpful? Yes 4
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Dev S, Thank you very much for your lovely comments we will continue working hard on removing the seaweed so our entire guests can enjoy the beach. I’m very happy to know that you had a great stay with us, Hopefully you can visit us again and the seaweed situation is over, Looking forward to see you soon, Sincerely,... More 

Fremont, Nebraska
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

9 years ago we began our annual trips to Cancun and the Casa Magna Marriott. Thus began a wonderful journey to a hotel that is full of people who work there who truly treat everyone like family. The phrase Welcome Home is exemplified by everyone from the bell captains, the front desk, the restaurant staff as well as those working... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Harian S, Wow thank you for always trusting us during your visits to Cancun, I’m very happy you are part of our family and it is now your family tradition to visit us. Congratulations and we really hope to see you again so we can continue pampering you. Thank you for taking a time and share your awesome experience... More 

Miami, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is well maintained, but what I loved the most were the people. Very attentive! I've normally have stayed at the Ritz in Cancun but i wanted to try something different and I was not disappointed. From the check-in, to the pool side, to the excursions, to the numerous restaurants ... I didn't want to leave !

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Ericka G, I’m very happy you gave us a try and find the service you were looking for and deserve, we are always happy to host new visitors and make them feel welcome. The worst part of every trip is leaving and saying goodbye to our guests, we will love to see you again soon, Sincerely, Manuel Magaña Hotel... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Came for a wedding in Cancun and first visit to Mexico. There are a wide variety of massive hotels along the stretch of beach where they are located so you will have to compare rates. This Marriott is attached to the J.W. Marriott that is a step up in amenities, however, the Casa Magna is quite nice. Tours and cars... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Chas R, I’m really happy you enjoyed your first time in Mexico and you choose to stay on our resort, as you mention you can rent a car or book a tour without going out the hotel. Our beach is perfect to enjoy the warm weather. Moving inside the hotel zone is very friendly the R1 or R2 buses... More 

Hotel Review Summarization

What travelers say

  • Casa Magna(22)
  • Breakfast buffet(17)
  • Pool area(15)
  • Very nice(12)
  • Hotel zone(12)
  • Ocean view room(10)
  • Great time(4)
  • Sports bar(4)
  • Friendly and helpful(4)
  • Lounge chair(3)
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Pool (31)
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