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CasaMagna Marriott Cancun

4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #23 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
danielt2011 Indianapolis, Indiana
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2,106 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
Date | Rating
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English first
Indianapolis, Indiana
Top Contributor
63 reviews 63 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed there three nights recently before going to San Felipe for the tarpon fishing. Staff was helpful and mostly accommodating. Paid for the breakfast package, but was only able to use it one day as it does not start until 6:30 AM and I had someone from Yucatanflyfishing picking me up at 5:30 the first two days to fish Isla... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort in early September 2014. Overall, the property is fine. It's definitely a lot nicer in the pics than in person but that's to be expected to a certain degree. I am shocked it's a 4 diamond resort, however. The food is terrible. Absolutely TERRIBLE. So overpriced and the breakfast buffet made me so, so sick.... More

Was this review helpful? Yes
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Thank you for posting your review in Trip Advisor. We appreciate your feedback about our food and we feel very sorry to not comply with your expectations; I am sharing your comments with our Chef so we can follow up to them. I would like to mention that guests only have the privilege to cross charges using the restaurant and... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was there for 8 nights and I could mot have chosen a better hotel. There are no negatives. Staff was great, breakfast was so worth it, pool, beach, room was all a 5 star resort should offer. Yes food and drinks are pricey to us Americans but its because they cater to the European guests so to them its... More

Was this review helpful? Yes 3
Bloomington, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This year will mark the 8th year in a row that we've come to the Casa Magna, which I think in itself says a lot. Facility is fantastic and the beach is second to none. Do yourself a favor and get the breakfast package--it's absolutely worth it! Overall, service is outstanding and hotel manager is particularly responsive if there's any... More

Was this review helpful? Yes 3
Aliso Viejo, California
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I just stayed at CasaMagna last week for a quick getaway. I went spur of the moment and by myself (yes, I went to Mexico by myself. NO, I did not get murdered). The hotel itself is very beautiful, I am used to staying at Marriott hotels and was not at all disappointed. It is very well maintained, all main... More

Was this review helpful? Yes 3
Monterrey, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is nice located but service in general is poor Front desk employees seems to be unexperienced as they took to much time to check in and check out and seems to do not know how to do his job At check in bad attitude of clerk and when checked out very slow process, my Marriott rewards account has a... More

Was this review helpful? Yes 1
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

We appreciate taking the time to post your review in Trip Advisor. We are acting on your feedback to make positive changes to the areas of opportunity which you have indicated here. I believe that our employees could have attended your needs much more professionally since they are well trained. The lack of customer service and friendliness which you describe... More

Rio de Janeiro, RJ
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at Casa Magna for 10 days and we had a great experience! Our arrival experience wasnt' so nice, we told the FO agent that we would stay for 10 nights, and we'd like a room with a King Size bed, and a nice room, the FO agent didn't had a smile and I think he wasn't interest in... More

Was this review helpful? Yes 2
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a week at CasaMagna. The hotel is beautiful with breathtaking ocean views, a great beachfront, a gorgeous pool, and terrific restaurants. We stayed in a spacious, nicely decorated double room. The room and bath were very nicely decorated, spotless and quiet. We loved Sasi, the Thai restaurant and the sushi at Mikado was delicious. We spent a... More

Was this review helpful? Yes 4
Los Angeles, California, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This is my first review for tripadvisor and I am so glad to be reviewing CasaMagna. The first thing we saw when we went to check-in was a couple who ordered pizza for the staff of the hotel appreciating their service. They were all praises for the wonderful stay they had and it was so welcoming to witness. We spent... More

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, the hotel itself is beautiful! The staff are also very welcoming, helpful and friendly. I would highly recommend paying a little extra for the room that includes complementary breakfast/ocean view!

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Friendly and helpful(5)
  • Thai restaurant(5)
  • Hot tub(5)
  • Lounge chair(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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