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CasaMagna Marriott Cancun

#25 of 176 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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40% Ocean + Breakfast
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CasaMagna Marriott Cancun
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CasaMagna Marriott Cancun
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2,394 reviews from our community

Traveler rating
    1,354
    744
    180
    81
    35
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677
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (543)
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed 7 nights for Christmas. This is our second stay at this hotel. The first time was 4 years ago and we had been looking forward to come back since then. It was a pleasant surprise that the beach was completely restored and it can be enjoyed again. For a confusion we were assigned to a King room in... More 

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St. Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Marriott Casa Magna was a wonderful vacation resort site from start to finish! A special shout out to Diana Caudillo - Concierge Manager who made sure our vacation was top notch in every way!! We had a beautiful ocean view room upon our arrival and a special "Welcome" decoration in colored rice in our room that we will never forget,... More 

Was this review helpful? Yes 1
Tampa, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our arrival on March 9th was a breeze, check in was quick, the personnel was very kind and professional, mostly throughout our stay. The room service with our complementary snack and drink arrived promptly and the guacamole was delicious… You can tell that the room was “older” but understandably; room was clean, we were happy with the mesmerizing view of... More 

Was this review helpful? Yes 1
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Dear SRod68, We appreciate taking the time to post your review in Trip Advisor. I am very sorry to hear you have experienced an inconvenience with our Wifi, we are currently making improvements to avoid similar situations. We appreciate your feedback about our drinks and we feel very sorry to not comply with your expectations; I am sharing your comments... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After careful planning and reading countless reviews on Hotels, I have learned not to believe all of the bad reviews specifically about this great Hotel. This was the first time for our family to Cancun and as every Dad will tell you if the kids and wife isn't overjoyed about the Hotel everything else doesn't matter. This hotel lived up... More 

Was this review helpful? Yes 2
West Bend, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

From 86 and sunny to 26. It is hell to be back home. Our stay at the CasaMagna Cancun this past week was one to remember. Exceptional service from the following. Diana Caudillo, Concierge Vacation Planner. Diana not only responded to my e-mails prior to our arrival but also had a surprise delivered to our room that first evening in... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Mark & Michelle S, Congratulations on your 29th anniversary, thank you for sharing such special date with us, we are really happy we made even more memorable, I’m glad you enjoyed our service I’ll share your comments with all the team specially with Diana Caudillo, Efren, Flor and Miguel. I’m glad you enjoyed the benefits of the gourmet passport... More 

London
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel was ok, a little away from the main nightlife, great beach location, rooms acceptable, bed a little wonky ie mattress slid off frequently. But the main gripe is the mess the reception made of my airport transfer out, almost missed my flat due to their ineptitude. Check in slow, music was way too loud also at reception on... More 

Was this review helpful? Yes 1
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Dear jl1970, Thank you for posting your review in Trip Advisor. I appreciate your nice comments about our food in the poolside and about our location, we do have a fabulous beach!! I am very sorry to hear you have experienced an impersonal service with our front desk staff. I believe that our employees could have attended your needs differently... More 

Miami, Florida
Top Contributor
51 reviews 51 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a traditional Mexican hotel. Even though you are in Cancun, it has a great price for a magnificent beach, a friendly bar, nice Marriott quality rooms and a very friendly and efficient Front Desk. We come from Miami, but with only an hour flight, this will be our family's new beach house... Get a rate with the breakfast... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Rafos, Thank you for considering us your family Beach house, it will be or pleasure to host all your future stays so we can continue pampering you and getting to know you and your family better. We highly recommend you to enroll in the Marriott Rewards Program so you can receive fantastic upgrades, many discounts, free internet and more.... More 

Saint Louis, Missouri
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had an amazing week at Casa Magna! It was one of our best trips and the resort had a lot to do with it. From the moment we walked in the beautiful lobby we had wonderful encounters with all staff members. Very friendly and professional. We had to request a room change (see room tip) and they quickly moved... More 

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Detroit, Michigan, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice, friendly, and clean hotel. Fast checkin (nobody else was checking in at the same time), clean and spacious room, beautiful lobby to sit and have drinks, read, etc. and many restaurants all with good food and drinks (i ate at Champions, Makado, Thai, and breakfast buffet). I love the bathrooms and the service was great. Nice pool and... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear STE067, Thank you for sharing your experience with us, I’m glad to know you have a wonderful time with us, as you mention our food is exquisite I think you almost try all the restaurants, Champions is great to enjoy a hamburger with a cold beer and Sasi is perfect to explore an exotic cuisine. Thank you for your... More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got back from a great long-weekend in Cancun at the CasaMagna Marriott. Overall, beautiful hotel, and a great choice. I went with two friends. We shared a room with a (partial) oceanview--I think the "oceanfront rooms" are the ones with the full view--with a great balcony. The rooms seemed to be pretty newly renovated, very clean. They're nothing earth-shattering... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Daniel E, I’m really happy to know you and your friends enjoy your stay with us, as you mention our location is perfect, you can relax all day at the beach and in the night take a quick ride bus to downtown. Our hot tube is one of the biggest in area and is great to enjoy the last... More 

Hotel Review Summarization

What travelers say

  • Casa Magna(26)
  • Pool area(19)
  • Breakfast buffet(17)
  • Very nice(14)
  • Hotel zone(12)
  • Ocean view room(11)
  • Sports bar(5)
  • Thai restaurant(5)
  • Hot tub(5)
  • Lounge chair(5)
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Premium Ocean View King Room (46)
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The Hotel (74)

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