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CasaMagna Marriott Cancun

4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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88%
Ranked #22 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
  • Reviews (2,040)
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2,040 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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English first
El Paso, Texas, USA
Top Contributor
103 reviews 103 reviews
42 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for four nights for a friend's wedding. We were very happy with our room (3rd floor ocean view), the bed was comfortable, bathroom nice and modern, and large patio with a beautiful ocean view. The a/c was also very refreshing after the heat of the day. The check in staff was not very informative regarding the property.... More

Was this review helpful? Yes 2
Ventura, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was the third time that we stayed at Marriott Casa Magna in Cancun and we love this place because of the beautiful beach, the gorgeous hotel lobby and the friendly staff. All of that is still intact. However, there were a few drawbacks on this most recent trip. When I made the reservation, I made a note in the... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the CasaMagna a few nights ago and things were for the most part really nice. Pros: - Gave us a room 3 hours before normal check-in time and upgraded us to prime ocean view - Beach is amazing. Didn't have a problem finding lounge chairs. - Room was small, but finishes were above average - Bathroom was decked... More

Was this review helpful? Yes 1
MarriottCancun, Manager at CasaMagna Marriott Cancun, responded to this review

Dear Guest Brandon H, I am happy to learn the hotel location was very convenient for you. Yes, the hotel is within walking distance to good restaurants and shopping malls. This year we replaced all lounge chairs and added some additional so guests can enjoy our swimming pool and beach. Regarding the shower. We just completed some room renovations and... More

London
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here with my mum and brother in June and could not fault a single thing. When we arrived we requested a roll away bed, this was supplied free of charge even though the website stated there would be a charge, it was also a decent single bed which my brother appreciated. Rooms were large and clean, we had... More

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Indio, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

First of all I wanted to let you know that this was our very first time in Cancun. We booked our trip through Costco we got an amazing deal for 4 nights with $50 a day credit, which we were advised that we could save up and use at once. Our room was a free upgrade from a garden view... More

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were greeted by doorman who led us to the Elite member check-in. We had already paid for our ocean front reservation in full, yet there was a delay with our check-in at 5pm. Eventually we were given keys and a room number, however, found the room STILL occupied. We immediately alerted a nearby cleaning staff person and returned to... More

Was this review helpful? Yes 3
MarriottCancun, Director of Rooms Operation at CasaMagna Marriott Cancun, responded to this review

Dear Travelerabound I have carefully read the number of issues you experienced during your stay. I apologize for the lack of concern from the management staff. I will personally act on these issues and corrected them immediately. I very much appreciate you taking the time to post your review on Tripadvisor. Sincerely Paulino Najera Director of Rooms Operation More

Hollywood, Florida
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

It's a nice hotel but you can't bring any guest or family inside, even to have a drink or eat. The hotel is not all inclusive and expensive. I don't think I will return, many other hotels in the area are more friendly.

Was this review helpful? Yes 1
MarriottCancun, Director of Rooms Operation at CasaMagna Marriott Cancun, responded to this review

Dear Alexmagic I am glad you found out teh JW Marriott cancun Resort & Spa very nice and hope you enjoyed all the faciliities. The hotel is open to the public and local people can come and have access to the restaurants and bars. Guests can also bring visitors to the outlets but are not allowed to access guest rooms.... More

1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed with my family this past week at the CasaMagna Marriott in Cancun. I'm very disappointed with a lot of things that were below my level of expectation, being a Platinum Premier Member. 1- requested a mini fridge to put left over food and drinks - they said no 2- was expecting an upgrade to a suite, since I... More

Was this review helpful? Yes 5
MarriottCancun, Manager at CasaMagna Marriott Cancun, responded to this review

Dear Guest Golf522, Please let me thank you for your comments posted on trip advisor as for your loyalty to Marriott, your value feedback will help us to improve our services, I will be glad to follow this too from your report sent to Customer Service. Sincerely, Miguel Angel Flores C. | Manager On Duty.| More

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a pretty mainstream hotel on the beach, I find most of them have been pretty good in my experience. Clean, friendly staff (even when my toddler got a stomach bug and began throwing up in the lobby), beautiful views, nice swimming pool, free wifi (although a little spotty, but I won't complain!), good workout area (my sister in... More

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New Delhi, India
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a three night stay at the Casa Magna, in a Carribean Suite (#5022) and enjoyed our stay immensely. We chose the all inclusive package for our family of four (two adults and two children, ages 8 and 10) and don't regret it for a second! From outstanding service from Manuel at the swim-up bar and Ivan... More

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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Friendly and helpful(5)
  • Thai restaurant(5)
  • Lounge chair(5)
  • Hot tub(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Spa Hotel in Cancun #17 Family Hotel in Cancun #20 Top resorts Hotel in Cancun #20 Romantic Hotel in Cancun #21 Luxury Hotel in Cancun #22 Business Hotel in Cancun #22 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
Number of rooms
450

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