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All 174 Cancun hotels

CasaMagna Marriott Cancun

4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #23 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
hbdes El Paso
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2,114 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso
Contributor
20 reviews 20 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Last year I had some issues with the hotel but we decided to give it a second chance since we really liked the hotel, the location and the price. The check in was fast and the person at the counter was courteous and friendly. Instead of the garden view room we were upgraded to a ocean view room.. The room... More

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have to admit after reading some bad reviews I was scared to book any hotel but I am so glad I stayed here. After staying at Mayan Palace Riviera Maya for 4 nights we wanted to stay in Cancun. For some odd reason if you are a person that likes to leave your resort shop and eat, Playa Del... More

Was this review helpful? Yes 3
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Hi partygirl40, thank you for sharing you experience with us, what a lovely and detailed review, certainly a helpful one for all the readers. I’ll take your comments into consideration and discuss that with team! We are really happy that you enjoyed to the fullest your trip to Cancun and Playa del Carmen. It is always better to book in... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

stayed for 12 days in January 2014 and have no complaints. everything was great except the spa needs a little update. staff was amazing and super friendly. Vincent at the front desk was wonderful. fell in love with this hotel so much and will only stay here for future visits. thai restaurant was my favorite !

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Hi SoCaILucy, thank you for taking a time to share your beautiful experience with us! We are happy that you had the opportunity to fully enjoy the hotel facilities. Thank you for noticing our amazing staff, everyone works hard to provide you with the service that you deserve; I’ll let Vincent know the lovely comment! We are looking forward for... More

Flower Mound, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed 4 nights. Had the resort to ourselves since it is the off season. The staff was over the top accommodating. We found the service to be excellent. We were the only people in the resort restaurants (literally). It seems that people went off property to eat. This could be sue to the food prices. They seemed to be... More

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Hi Lisa B, undoubtedly the best time to experience the tranquility and enjoy to the fullest the hotel is the off season, I am happy that you enjoy it! Regarding your dining experience we only use premium ingredients and some of them are imported from abroad. Did you try Mikado our Japanese restaurant or Sasi our exquisite Thai cuisine? There... More

Birmingham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I should start by saying this is my second stay at this location. I have been to Cancun 3 times and I have stayed at CasaMagna Marriott 2 out of the 3 times. This last time my husband and I came for my 40th birthday we stayed for a week and did not want to leave. We lived at the... More

Was this review helpful? Yes 5
MarriottCancun, Guest Relations Manager at CasaMagna Marriott Cancun, responded to this review

Dear guest, thank you for your warm comments! We appreciate your time in sharing with us your experience! We are happy to know that you enjoyed the facilities and service of Marriott CasaMagna and that we made your birthday an unbelievable experience! Certainly the pool is one of the best ways to enjoy the Caribbean weather! We are looking forward... More

Indianapolis, Indiana
Top Contributor
64 reviews 64 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there three nights recently before going to San Felipe for the tarpon fishing. Staff was helpful and mostly accommodating. Paid for the breakfast package, but was only able to use it one day as it does not start until 6:30 AM and I had someone from Yucatanflyfishing picking me up at 5:30 the first two days to fish Isla... More

Was this review helpful? Yes 3
MarriottCancun, Guest Relations Manager at CasaMagna Marriott Cancun, responded to this review

Hi Daniel, I really appreciate you taking the time to share your experience in our property; regarding the ATM our Front Desk Director will take actions to check if we can get its system in both languages, we work really hard to make you feel at home, we are sorry we did not achieve that with you! We will keep... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed at this resort in early September 2014. Overall, the property is fine. It's definitely a lot nicer in the pics than in person but that's to be expected to a certain degree. I am shocked it's a 4 diamond resort, however. The food is terrible. Absolutely TERRIBLE. So overpriced and the breakfast buffet made me so, so sick.... More

Was this review helpful? Yes 1
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Thank you for posting your review in Trip Advisor. We appreciate your feedback about our food and we feel very sorry to not comply with your expectations; I am sharing your comments with our Chef so we can follow up to them. I would like to mention that guests only have the privilege to cross charges using the restaurant and... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was there for 8 nights and I could mot have chosen a better hotel. There are no negatives. Staff was great, breakfast was so worth it, pool, beach, room was all a 5 star resort should offer. Yes food and drinks are pricey to us Americans but its because they cater to the European guests so to them its... More

Was this review helpful? Yes 3
MarriottCancun, Guest Relations Manager at CasaMagna Marriott Cancun, responded to this review

Hi Freddy, thank you for sharing your lovely experience in CasaMagna Marriott, definitely you choose wisely! We are happy to know that you enjoyed the hotel facilities and found the experience and service that you were expecting and deserve! We will love to see you the next time you visit Cancun! More

Bloomington, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This year will mark the 8th year in a row that we've come to the Casa Magna, which I think in itself says a lot. Facility is fantastic and the beach is second to none. Do yourself a favor and get the breakfast package--it's absolutely worth it! Overall, service is outstanding and hotel manager is particularly responsive if there's any... More

Was this review helpful? Yes 3
MarriottCancun, Guest Relations Manager at CasaMagna Marriott Cancun, responded to this review

Hi Frank, we are happy to know that you trust Marriott every year in your vacations! We work really hard to make you feel comfortable while providing you with a 5 diamond service; have you dine with us in any of our restaurants? Definitely Gustino our Italian restaurant is a must if you are looking to have a special evening... More

Aliso Viejo, California
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just stayed at CasaMagna last week for a quick getaway. I went spur of the moment and by myself (yes, I went to Mexico by myself. NO, I did not get murdered). The hotel itself is very beautiful, I am used to staying at Marriott hotels and was not at all disappointed. It is very well maintained, all main... More

Was this review helpful? Yes 3
MarriottCancun, Guest Relations Manager at CasaMagna Marriott Cancun, responded to this review

Hi, we are glad to know you had the opportunity to pamper yourself at our hotel and that you found all the services, staff and facilities as you expected them to be! I will tell Julio about your review, he will be very happy to hear he made your experience even better! The walk from the elevator to the room... More

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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Friendly and helpful(5)
  • Thai restaurant(5)
  • Lounge chair(5)
  • Hot tub(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
Number of rooms: 450
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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