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CasaMagna Marriott Cancun

#26 of 179 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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40% Ocean + Breakfast
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CasaMagna Marriott Cancun
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CasaMagna Marriott Cancun
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2,447 reviews from our community

Traveler rating
    1,381
    767
    182
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    35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin, Tennessee
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hello, a friend and I stayed here for 4 nights. First of all Nadia at the front desk was very friendly and helpful. Second, generally speaking, all of the staff seemed to be happy and smiling which to me, is a good sign of a well-run establishment. My only criticism would be that the folks running the swim-up bar at... More 

Was this review helpful? Yes 1
MarriottCancun, Director General at CasaMagna Marriott Cancun, responded to this review

Dear FergFamilyTN, Thank you for sharing you amazing stay with us, we are always happy to host guests like you thank you for noticing our genuine service. Sorry for the situation you encounter Ill share your comments with our team so we can provide a better service. What did you order in Champions, the press sandwich or the hamburger are... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Hotel was very nice and had a Mediterranean feel to it. Everyone from the doorman to the maintenance staff was very courteous. We stayed in an ocean view room and the view was incredible. It also had a small balcony outside the sliding doors with a table and chairs so you can eat or enjoy the air. No issues with... More 

Was this review helpful? Yes
MarriottCancun, Director General at CasaMagna Marriott Cancun, responded to this review

Dear Jliu25, Im happy to know you enjoyed our resort, specially our prime views of the Caribbean ocean, sorry for the inconvenience we will continue updating our rooms and training our staff so next time you visit us you can find everything perfect. Sincerely, Manuel Magaña Hotel Manager More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had the opportunity to stay in Marriott CasaMagna Cancun. It was one of the most fantastic experiences. I had one of the best attentions by the increible and full-capacitated personal, they always find solutions to any of your inquiries and always try to make you feel awesome during your stay. The amenities, room service, acomodations, restaurants and gym/spa were... More 

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MarriottCancun, Director General at CasaMagna Marriott Cancun, responded to this review

Dear Jjyr, congratulation to your parents wow 49th anniversary thank you for sharing such an important day with us, Im happy you and your family had an excellent stay. Ill share you lovely comments with the housekeeping manager, Im glad they love the surprise. we will love to see your family again celebrating the big 50th anniversary with us, Sincerely... More 

London
Top Contributor
86 reviews 86 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a resort hotel on the beach where we stayed for one night on route to Belize. It is a 30 minute car ride from the airport. We thought the hotel was attractive architecturally, not too huge by comparison to others in Cancun, nice pool area and, of course, right on the attractive beach. Service, without fail, was efficient... More 

Was this review helpful? Yes
MarriottCancun, Director General at CasaMagna Marriott Cancun, responded to this review

Dear Londonnick55, thank you for sharing your lovely experience with us we are really happy you had enjoyed your stay, hopefully next time you can visit us for a hole week so we can continue pampering you. As you mention the jalapeño pepper Margarita is delicious. Sincerely, Manuel Magaña Hotel Manager More 

Missouri
1 review
5 of 5 stars Reviewed 6 days ago NEW

We again visited our favorite hotel! The service here is the best. At La Isla, Yajdira and David took great care of our family. They always go out of their way to make your day at the pool wonderful. We also love La Capilla, Enrique Lopez Gallardo delivered exceptional service each day when he was our waiter. The breakfast buffet... More 

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear King98743, I’m happy to know you enjoyed our personalized service, I’m happy you had an excellent time with us enjoying the specialized attention and our exquisite food. I’ll share your lovely comments with, Yadira, David, Enrique, Fausto, Juan Carlos, Enrique and Geronimo. Thank you for sharing your experience with us, Sincerely, Manuel Magaña Hotel Manager More 

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall our stay was just what we needed (has been as we're still here). Beautiful propety, well maintained, great housekeeping staff. Celebrating our 1yr anniversary here was a great idea! Only reason it's missing that perfect rating is because of our arrival experience and transactional enounters. I pre arranged shuttle service but it seemed the coordinator at the airport didn't... More 

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Jordan P, Congratulations on your 1st anniversary thank you for sharing your experience with us, and let me tell you that you couldn’t find a better spot to write than our pool!! When are you leaving? Are you staying over for the weekend? I’m really happy you have point out your warm comment we will definitely look into so... More 

Cranston, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The service was great, the people were very kind as well as efficient. There wasn't a single moment where we weren't being catered to. Service with a smile and a friendly greeting. Especially when we were remembered by name. Roger, Florentino, Manuel, and Pedro were all spectacular individuals.

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Nestor M, We are happy to know you had an excellent time with us and that you notice our genuine and friendly service, we are always taking care of our guest so they can have a lovely experience. I’ll share your comments with Roger, Florentino, Manuel and Pedro, so they can continue keeping up the excellent work. Thank you... More 

N. Reading, MA
Top Contributor
52 reviews 52 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been a guest at the Marriott Casa Magna several times. Each time it Just gets better and better . This year they have added free wifi. The buffet breakfast still is to die for Casual elegance at its best I would not think of staying at any other hotel. Clean, lots of chairs and palapas on the beach.... More 

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear gmann7643, Thank you for being such a loyal guest and trust us during your visits to Cancun, it is always our pleasure to host your stay, thank you for sharing your lovely experience and we will continue working hard to provide you with the service you look for and deserve. We are looking forward your next visit, so we... More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

CasaMagna Marriott is one of the best hotels stays we’ve ever had! The service is superb and the staff are just the epitome of TOP NOTCH!! We had dinner at La Capilla Argentina Steakhouse on Monday night and it was excellent!! There is not one single negative thing I can say about this hotel, and as a frequent traveler that... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Londonwriters, Thank you for sharing your amazing experience with us, Im really happy to know you had an excellent time in our hotel enjoying our culinary options and service. As you mention La Capilla Argentina Steak House is exquisite. which plate did you order? We are looking forward your next visit, Sincerely, Manuel Magaña Hotel Manager More 

Littleton, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We arrived at the Cancun Airport on Sunday afternoon, flying direct from Denver on United Airlines. This was our first trip to Mexico. Customs and passport control were easy to get through although I think we must have been traveling during a less busy time. It took about 40 minutes to get through all of the lines and get to... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear, Wow it seems you enjoy to the fullest your stay, I’m so glad you had the opportunity to visit Mexico and thank you for trusting us during your first visit. As you mention Cancun is lovely, the sand, the weather and the ocean makes you feel you are in a movie. Sorry for the inconvenience with you room next... More 

Hotel Review Summarization

What travelers say

  • Casa Magna(22)
  • Breakfast buffet(17)
  • Pool area(15)
  • Very nice(12)
  • Hotel zone(12)
  • Ocean view room(10)
  • Great time(4)
  • Sports bar(4)
  • Friendly and helpful(4)
  • Thai restaurant(3)
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