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CasaMagna Marriott Cancun

4.0 of 5 Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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CasaMagna Marriott Cancun
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CasaMagna Marriott Cancun
CasaMagna Marriott Cancun
CasaMagna Marriott Cancun
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2,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winchester, Virginia, United States
Top Contributor
136 reviews 136 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars NEW

We were here a few years ago and just returned. It was like walking into your parent's home--good and needs care. The staff is amazing--notably Nadia at check in. She was fabulous and was able to find an oceanfront room for us. I would highly recommend the higher floors for the fantastic views. Susana, our housekeeper, was extremely thorough and... More 

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mandeville, la
Top Contributor
131 reviews 131 reviews
28 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I had a wonderful 25th wedding anniversary at the Casamagna. We stayed for a week and were treated well. The hotel is clean and beautiful. We were upgraded upon arrival and everyone was friendly and helpful. Our housekeeper, Marleny, kept surprising us with thoughtful little touches such as towel animals and flowers. The store and restaurants were... More 

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Pismo Beach, California
Top Contributor
64 reviews 64 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel with expansive open areas, excellent pool area and beach access. Plenty of restaurants on site, and you can take a short cab ride or even take the local bus to access less expensive restaurants in the more happening area just to the north. There are two convenient stores within a quarter mile walk from the front entrance for... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Coming here for last 8 years. Always Great. All staff are very gracious from the front desk to the maintenance people. Great value. Become a Marriott rewards member and get even a greater value. Very relaxed environment for couples and families. NEVER have had a bad experience here.

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Orland Park, Illinois
1 review
4 of 5 stars Reviewed yesterday NEW

the resort was such a nice surprise. What was especially impressive was the warmth and attentiveness of the staff. Especially in all the restaurants. We ate poolside everyday. The Argentinian restaurant had the best salad bar ever!! The atmosphere is very much old Mexican with vast spaces throughout. And simple landscape decor. The pool is huge with the the biggest... More 

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Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Carribean destinations evoke images of paradise, with service that makes you feel like a king or queen during your time there. Casamagna does not capture that feeling, but I get the impression service in Mexico does not value providing that level of service to visitors. I would describe service at the hotel, store and restaurants as polite and adequate. Nothing... More 

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We spent 6 nights at the CasaMagna. In general, the property is beautiful but there is a lack of focus on customer service. The reservation was made directly with the hotel several months ago. We were surprised that our room faced directly into the Dome of the Argentian restaurant (4th floor). There was also a lot of activity on the... More 

Was this review helpful? Yes 1
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Dear Norma M. Thank you for posting your comment in TripAdvisor. I am very sorry to hear you have experienced an impersonal service during your stay since we always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our front desk team is well trained and I will personally verify... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We traveled here having been to Cancun before. Very nice beach with lots of places to sit. We had wifi while sitting on the beach but did not have it in our room unless we wanted to pay. It was also available in the lobby area. Purchased beer 7/11.

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Lesley S, thank you for sharing your experience with us, our beach is perfect to relax and enjoy the warm weather. This year the wifi is complementary for all the guests that join Marriott Rewards program, and the best part is that is free to join! We hope you visit us again, Sincerely, Manuel Magaña Hotel Manager More 

Iowa
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After a busy year in the office, I needed a break. There wasn't a better way to spend that break then sitting on the beach or lying by the pool at the Casa Magna Marriott. The staff is super attentive, the food is delicious. The rooms are comfortable. Everything you need is on site at the hotel. Don't miss a... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Judy B, there’s nothing like forgetting about everything and enjoy some peaceful time with yourself and what a better place to do it than at the beach, thank you for trusting us with your getaway, as you mention CasaMagna is perfect to spend some glorious days lying at the beach starring the beautiful crystal clear waters of the Caribbean.... More 

Queens, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was great from the moment we arrived. At check-in, Emmy upgraded us to an ocean-view room. As Marriott Gold Elite customers, this made us feel appreciated. The next day we hit the beach:plenty of shade huts and tons of lounge chairs, aqua blue water and white sand, gorgeous! We ate the breakfast buffet every day, lunch service in... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear TerryQueens_NY, thank you for sharing your lovely experience with us, first of all thank you for trusting Marriott during your trips, we honored and value loyal guests so whenever is possible we try to upgrade them to our special rooms! As you mention our hotel is great for Gluten Free options our entire staff goes above and beyond to... More 

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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Sports bar(5)
  • Hot tub(5)
  • Lounge chair(5)
  • Thai restaurant(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
Number of rooms: 450
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott
Hotel Style:
#8 Business Hotel in Cancun
#16 Family Hotel in Cancun
#17 Spa Hotel in Cancun
#20 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun

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