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All 172 Cancun hotels

CasaMagna Marriott Cancun

4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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88%
Ranked #23 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
JoseLuisAngeles Monterrey, Mexico
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2,048 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (442)
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English first
Monterrey, Mexico
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I always like to start with the good stuff, so... The beach and pools are great. I used to live in Cancun, so I've seen most of the beaches in the hotels, this is top of the line. Clean sand, warm pools, just excellent. I'd also like to mention Front Desk staff Vladimir, Vicente and Rafael for their kind attentions,... More

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Hinckley, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent 6 nights at casamagna with my boyfriend. Booked a cheaper 'garden view' room but still had a wonderful view of the ocean! The pool area is nice, although people get up stupidly early to reserve loungers under the much needed parasols. Beach is beautiful and so is the water. Lobby is well decorated and so was our room. Service... More

Was this review helpful? Yes 1
Rancho Santa Margarita, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I just returned from a great week at the casa magna with the whole family. Wife and 2 teenage boys had a blast. Beach was wonderful, room was clean and spacious and the management upgraded us to an executive suite as they were doing some remodeling close to our initial room, great upgrade. Very helpful staff and we want to... More

Was this review helpful? Yes 1
Chicago, Illinois
Top Contributor
110 reviews 110 reviews
37 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I used my miles from my Marriott card to book a night at the CasaMagna and so glad I did. This was a wonderful place to stay and the beach is beautiful. I was very surprised when I checked in, I was up graded to an ocean front suite. The staff is very nice at the hotel, arrnaging shuttles to... More

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New Delhi, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Checked in on 4th July alongwith Karan Sahni. Room booked through Marriot central booking and were offerred told us that although this promotion is existing but your booking from Marriot does not mention this. However as it was 3 AM in night, we checked in and were told that this matter can be checked up with central booking. Unfortunately at... More

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MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Thank you for posting this review and sharing your feedback about your experience at our hotel. Please accept our sincere apology for the misunderstanding in your reservation. Marriott.com offers several packages and promotions to satisfy our guest needs and preferences, it seems that you might choose something different that your friends at time of booking. If you wish to have... More

Laredo, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

At our arrival, because of a convention, we were offered a room with a garden view which I did not want . With a few dollars more we were given a Jr suite with a fantastic view and a wrap around balcony that gave us a fantastic front view to the clear white beach and a side view to the... More

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Contributor
17 reviews 17 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I've been coming to this resort for the last 5 years. Sadly, this will be my last visit. The property is phenomenal--the pool, the beach, the spa, and the gym are top notch. The problem is, the customer service has taken a severe nosedive where the prices have increased substantially. I attempted to make a purchase in the gift shop... More

Was this review helpful? Yes 3
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun, responded to this review

Thank you for posting this review, we deeply regret the experience you had with our staff and offer our sincere apology. Please know that we have taken action to ensure this problem does not occur again. After receiving your review, we gave feedback to each Manager of the areas you mentioned in how to address properly to our guests all... More

Visalia
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had excellent stay at CasaMagna in June/July 2014. From the moment we walked in the door until the time we left, we were treated like royalty by all of the staff. We had read some reviews talking about timeshare conversations from some of the employees, but we were never confronted. All of our interactions with the staff were very... More

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Westfield, New Jersey
Top Contributor
61 reviews 61 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We returned here this year because of the great experience we had last year (see my review from July 2013). It was just as good this year. The beach is very good with numerous huts for the early people and the pool gets a bit crowded in the afternoon. The staff is excellent all around. EVERYONE on the staff greets... More

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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A great hotel and a terrific staff... As you'd expect from the Marriott brand, this hotel is clean, very well managed and exceeds expectations. In a market dominated by the all inclusive model, it was great to stay in a more relaxed, quieter and customer focused environment; where the staff greets you personally and warmly each time... The views are... More

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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Friendly and helpful(5)
  • Thai restaurant(5)
  • Lounge chair(5)
  • Sports bar(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

1,611 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Business Hotel in Cancun #15 Spa Hotel in Cancun #17 Family Hotel in Cancun #20 Top resorts Hotel in Cancun #20 Romantic Hotel in Cancun #21 Luxury Hotel in Cancun #22 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
Number of rooms
450

Questions & Answers

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1 question

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