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All 177 Cancun hotels

CasaMagna Marriott Cancun

4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #24 of 177 Hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Mark K Naperville, Illinois
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2,184 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naperville, Illinois
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great choice if you are looking for a family vacation spot in Cancun. The property was well maintained, clean with friendly staff. The pool is terrific with lots of outdoor showers making the transition from beach time to pool time easy. The lobby is also a very impressive space. The guest rooms are a bit small. Our room didn't have... More

Was this review helpful? Yes 1
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Checked in late last night. Unfortunately, the first impression was not the most positive one. The reception desk staff (Manuel in particular) appeared confrontational and wanted to argue about the type of room reserved despite the fact that I had a screen shot of my reservation from the Marriott webpage clearly stating the room type, rate etc. In the end,... More

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Boston, Massachusetts
Top Contributor
77 reviews 77 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall, a nice property.. Extremely clean.. Actually, it's spotless.. Everywhere. Very friendly, polite, and helpful staff. If you read my other reviews, you know that food allegies are a major concern. Here it was not at all.. The staff is very cognizant snd careful about allergies. if at all possible, do upgrade to a ocean front room so you can... More

Was this review helpful? Yes 1
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear MakeupArtist40, I’m glad you enjoyed the stay and had the opportunity to have a great room with amazing views of the Caribbean, I apologize for the inconvenience you experimented in your stay, we will keep training our staff to provide guest with a better service. On the other hand I’m pleased to know that you have received a good... More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Really enjoyed our stay here. Pretty much all hotel staff was warm and friendly and they all appeared to enjoy working there which says to me they must have a good manager/leader. Loved the breakfast and had outstanding service from Jose (Jorge-sorry now unsure on name) one week in the mornings and then Enrique the following week when the employees... More

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear triplover35, thank you for sharing your warm stay with us, I’m glad you received the service you were looking for and expected. Here at Marriott we take care of all our associates so they can take care of you I’m glad you feel that sensation! I’ll share your comments with everyone in the team so they can keep up... More

Surrey, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Glad I paid the extra $ for an ocean view. The room was clean however we had a room with an adjoining room separated by a door and we could hear our neighbours loud and clear. The breakfast buffet was good..until i found a piece of glass in the potatoes which ended up in my mouth unfortunately. The manager seemed... More

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Diana L, Thank you for taking the time to share your comments. Everyone at the hotel work hard to provide you with the service experience you are looking for and deserve, I’m sorry we couldn’t achieve that with you and you encounter some situations that didn’t let you enjoy to the fullest your stay! I’ll take your comments into... More

Houston
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Older hotel , but the rooms were clean and the staff excellent. I got upgraded to a ocean front room that was great! The beach front is beautiful and clean. The bus stops are very close to the hotel , so it is easy to get to the malls and clubs. I had a couple of issues , but the... More

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Kmjr2000, Im glad you spend an good time in our hotel, right now we are remodeling the guest rooms so we can offer a better service to our guest, we hope next time you will have the opportunity to experience the new room! Our location among others in Cancun is great as you said with a bus stop in... More

Bremen, Germany
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

i liked the stay ! the rooms are very clean and tidy, a bit outdaed but that was ok.. takes around 15-20 mns with the public transportation to reach the city center, what was really nice u get per room 50 dollars to use within the hotel ( restaurants, spa or whatever u decide ), nice htoel. Neg ; the... More

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear NewwBorn, I’m glad you spend a real nice time in the hotel enjoying the facilities and service. As you said our Location is privilege in Cancun with everything within a quick bus ride. Which restaurants did you try? We hope to host your next stay in Cancun, Sincerely, Manuel Magaña Hotel Manager More

London, Ohio, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the adjacent JW Marriott for 11 days and did not want to miss 2 Ohio State football games that both started at 11am local time. Champions sports bar which is at the front entrance of this hotel was not scheduled to open until 12 noon local time. The manager, Glenda was kind enough to allow me to... More

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MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Geoffrey S, Thank you for sharing your amazing review, I’m glad that you found the service in both properties magnificent. Happy to know that you enjoyed the games and spend an incredible holidays enjoying the view from our hotels. I’ll share your comments with the team and with Glenda to let her know the amazing gesture. We are looking... More

Atlanta, Georgia
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great location. Easy accessible to the bus, which was only 1 USD or 10 pesos. I had a garden view room, which was perfect because it was literally steps away from the pool. The food was great. Really didn't have any complaints, but then again this is a Marriott property.

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Nisey R, thank you for sharing your comments with us, I’m glad you had an amazing experience with us and that you can’t wait to come back, we are looking forward to host your next visit to Cancun! Sincerely Manuel Magaña Hotel Manager More

1 review
4 of 5 stars Reviewed 1 week ago

Recently stayed several nights at the Marriott Casa Magna Cancun. A few hiccups with check-in and check out- requested upgrade and ignored and then he forgot to give us our wristbands for the all-inclusive. The room was great and the property beautiful, especially the pool area, beach and set up of the La Capilla Argentine restaurant amidst a body of... More

Was this review helpful? Yes
MarriottCancun, General Manager at CasaMagna Marriott Cancun, responded to this review

Dear Gloria J, even that we didn’t star with the right foot I’m happy you enjoy your stay and you experience an awesome service, we work really hard to make all guest feel at home, I’ll share your lovely comment with the team specially with Samuel ! We will love to have you back next time you visit Cancun, for... More

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Hotel Summarization (Beta)

What travelers say

  • Casa Magna(27)
  • Pool area(19)
  • Breakfast buffet(18)
  • Very nice(15)
  • Hotel zone(12)
  • Ocean view room(11)
  • Thai restaurant(5)
  • Sports bar(5)
  • Hot tub(5)
  • Lounge chair(5)

Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
Number of rooms: 450
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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