We traveled the first week of April 2012. I just returned. I studied everyone's comments well before I arrived, and I appreciate all the previous tips. First off, we booked through Mariott Vacations, and I believe this really made a difference in ensuring that we received the room we wanted. Room 741 Carribean suite was perfect. Loved the view. No... More

We stayed during the last week in March. We also stayed this past September (review also posted). Huge difference in the crowd level; no one in September; overly crowded in March. Thank you to all of the staff who made every effort to ensure a wonderful vacation: Omar, Martin, Ivan, Jesus, Javier, Carlos, Gabrielle, Ricardo, Victor, Israel, etc. Rooms: all... More

Pluses Service is top notch!! Cleanliness – everything is spotless and well maintained Quiet Beds – very comfy Bathrooms – room bathrooms were nicely laid out. Food – plenty of good options Minuses Quiet – maybe too much for some Rooms are a little plain Kids programs are weak Unless a resort is truly horrific or perfect in every way... More

Decided to do the family spring break trip in Cancun this year. After much research, decided against an all inclusive and selected the JW. Being the higher end of the Marriott brand (Ritz of course being the best), and after reading others reviews, we knew the property would be solid. And we had a great deal - $209/night + free... More

First time in Cancun and picked the JW Marriott. Reserved room with Club 91 option which was excellent. My wife and daughter are beach people and stated this was the best beach they had ever seen.Club 91 amenities were excellent value. As a Platinum member I inquired about an upgrade when I checked in as I knew from reservations system... More

For the location, pools, layout of the hotel, beach, and comfort, I would pick this as my first choice in Cancun. I've stayed at several resorts in Cancun and this may be my favorite but expect to pay for it. I found this hotel to be very expensive compared to others nearby. I just can't say enough about the quality... More

I arrived at the JW in Cancun on 3-15-12 and checked out to move to a villa on 3-17-12 due to traveling with spouse and two kids. Overall, I would say the facilities were "nice" but not really the level of a JW. Our room needed a little better cleaning attention as cobwebs were in the corner over the work/desk... More

I stayed here with my partner in early March 2012 and couldn't have hoped for a better place to stay. We were in the caribbean suite (Room 849) and it was amazing!! The suite is so big that it has a doorbell!! I've never given 5 stars to any hotel...this one gets one because of its breathtaking views of the... More

I stayed at the J.W. Marriott Cancun for 10 days from Feb. 24 to March 5th with my wife and two teenage daughters. The hotel was fantastic, room was very nice with a large balcony overlooking the beach. Everyone who we interacted with who worked at the hotel was very accommodating and friendly. Beach was gorgeous. We had a very... More