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JW Marriott Cancun Resort and Spa

4.5 of 5
Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
Ranked #18 of 175 hotels in Cancun
4.5 of 5 stars 1127 Reviews
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1,127 reviews from our community

What travelers say about this hotel
  • Very nice(35)
  • Pool area(33)
  • Casa Magna(28)
  • Ocean views(21)
  • Breakfast buffet(20)
  • Hot tub(18)
  • Lounge chair(18)
  • Room service(15)
  • Hotel zone(9)
  • Gift shop(8)
Traveler rating
    767
    233
    75
    38
    14
Only show reviews for Family (251) | Couples (329) | Business (60)
Date Rating
Wausau, Wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2012

Just got back from a wonderful vacation with my two daughters age 23 and 18. We all loved this resort. Rooms are wonderful with very roomy bathroom. Pools are great with a dedicated 18 and over pool which my kids really liked. The food and drinks were excellent. Had a great time. More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 14, 2012
1
person found this review helpful

Our stay at the JW Marriott in Cancun was nice but could have been a little better. Everyone at the hotel was nice and helpful. The only thing I noticed was that service was a slower then I would have liked. We had a suite which was nicely designed. However, the sofa pull out bed was very uncomfortable. My husband... More

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Charlotte
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 11, 2012
5
people found this review helpful

STAY AWAY!! You do not want to waste your money on this hotel. We booked a Grand Oceanfront for 6 nights, only the Presidential Suite is more expensive in this hotel. Here is what we experienced : 1. 1 inch Cockroaches dying on the floor of room, on 2 different days. 3 Roaches so far. 2. The glass coffee table... More

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MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review
April 24, 2012

We sincerely apologize for all the inconveniences you experimented during your stay. This is definitely not the service we are proud to display to our guests. Even if your requests were followed up during your stay, we agree this did not happen in a timely manner. As discussed during your stay, we have already shared all your comments with all... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2012
3
people found this review helpful

I could not have asked for anything else. Food was pretty good for all inclusive. Although the service was a tad slow, the staff was so friendly that you didn't mind. Weather was perfect. Grounds were immaculate. I would absolutely go back again. More

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Puebla, Mexico
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 6, 2012
2
people found this review helpful

JW Marriott is definitely one of the best we have stayed at in Cancun so far. We live in Mexico since 6 years ago, and we have been to Cancun several times. Even though Cancun lies in Mexico, it ain't really Mexico. The prices for everything is just ridiculous, much more than in Miami for example. This is also reflected... More

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Chicago
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 5, 2012
3
people found this review helpful

Just visited the JW Marriott in Cancun in March. Consistent with JW properties, it was beautiful and the service was better than average. I am a Marriott Platnium member so depending on the property I visit the executive lounge. Being a resort property that was not available however they did have an excellent option called Club 91. For $50.00 per... More

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Eagan, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 5, 2012

This review is for the Spa only. One of the worst facials that I've ever had! I thought maybe I had a bad facial therapist, but my friend and I compared notes after and she had the same experience. The room is VERY cold. While I think my person could tell I was cold and got me another blanket about... More

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MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review
April 11, 2012

Thank you very much for your feedback. We have shared your comments with our Spa Director; we will have all our therapists making sure that every treatment is to the entire guest’s satisfaction regarding room temperature or specific pressure. More

Akron
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 5, 2012
2
people found this review helpful

We traveled the first week of April 2012. I just returned. I studied everyone's comments well before I arrived, and I appreciate all the previous tips. First off, we booked through Mariott Vacations, and I believe this really made a difference in ensuring that we received the room we wanted. Room 741 Carribean suite was perfect. Loved the view. No... More

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See 4 more reviews by Dallamjm for Cancun
New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 5, 2012
1
person found this review helpful

We stayed during the last week in March. We also stayed this past September (review also posted). Huge difference in the crowd level; no one in September; overly crowded in March. Thank you to all of the staff who made every effort to ensure a wonderful vacation: Omar, Martin, Ivan, Jesus, Javier, Carlos, Gabrielle, Ricardo, Victor, Israel, etc. Rooms: all... More

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See 4 more reviews by LoyalCancunFan for Cancun
Richmond Hill, Ontario
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 1, 2012
7
people found this review helpful

Pluses Service is top notch!! Cleanliness – everything is spotless and well maintained Quiet Beds – very comfy Bathrooms – room bathrooms were nicely laid out. Food – plenty of good options Minuses Quiet – maybe too much for some Rooms are a little plain Kids programs are weak Unless a resort is truly horrific or perfect in every way... More

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See 3 more reviews by TrueNorthRob for Cancun

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Additional Information about JW Marriott Cancun Resort and Spa

  • Jw Marriott Cancun Resort
  • Marriott Cancun
  • Jw Marriott Cancun
  • Cancun Marriott
  • Jw Marriott Cancun Hotel
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Price Range: $$$

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JW Marriott Cancun Resort and Spa
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