Our stay at the JW Marriott in Cancun was nice but could have been a little better. Everyone at the hotel was nice and helpful. The only thing I noticed was that service was a slower then I would have liked. We had a suite which was nicely designed. However, the sofa pull out bed was very uncomfortable. My husband... More

STAY AWAY!! You do not want to waste your money on this hotel. We booked a Grand Oceanfront for 6 nights, only the Presidential Suite is more expensive in this hotel. Here is what we experienced : 1. 1 inch Cockroaches dying on the floor of room, on 2 different days. 3 Roaches so far. 2. The glass coffee table... More

I could not have asked for anything else. Food was pretty good for all inclusive. Although the service was a tad slow, the staff was so friendly that you didn't mind. Weather was perfect. Grounds were immaculate. I would absolutely go back again. More

JW Marriott is definitely one of the best we have stayed at in Cancun so far. We live in Mexico since 6 years ago, and we have been to Cancun several times. Even though Cancun lies in Mexico, it ain't really Mexico. The prices for everything is just ridiculous, much more than in Miami for example. This is also reflected... More

Just visited the JW Marriott in Cancun in March. Consistent with JW properties, it was beautiful and the service was better than average. I am a Marriott Platnium member so depending on the property I visit the executive lounge. Being a resort property that was not available however they did have an excellent option called Club 91. For $50.00 per... More

This review is for the Spa only. One of the worst facials that I've ever had! I thought maybe I had a bad facial therapist, but my friend and I compared notes after and she had the same experience. The room is VERY cold. While I think my person could tell I was cold and got me another blanket about... More

We traveled the first week of April 2012. I just returned. I studied everyone's comments well before I arrived, and I appreciate all the previous tips. First off, we booked through Mariott Vacations, and I believe this really made a difference in ensuring that we received the room we wanted. Room 741 Carribean suite was perfect. Loved the view. No... More

We stayed during the last week in March. We also stayed this past September (review also posted). Huge difference in the crowd level; no one in September; overly crowded in March. Thank you to all of the staff who made every effort to ensure a wonderful vacation: Omar, Martin, Ivan, Jesus, Javier, Carlos, Gabrielle, Ricardo, Victor, Israel, etc. Rooms: all... More

Pluses Service is top notch!! Cleanliness – everything is spotless and well maintained Quiet Beds – very comfy Bathrooms – room bathrooms were nicely laid out. Food – plenty of good options Minuses Quiet – maybe too much for some Rooms are a little plain Kids programs are weak Unless a resort is truly horrific or perfect in every way... More