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JW Marriott Cancun Resort and Spa

#18 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
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JW Marriott Cancun Resort and Spa
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2,480 Reviews from our TripAdvisor Community

Traveler rating
    1,618
    557
    175
    73
    57
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730
836
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176
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Cancun Resort and Spa
See the most recent reviews
Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2010

Once more, Marriott simply delights and surprises us with the combination of breath-taking sights, splendid amenities, incredible pool, and a staff that goes above and beyond to make you feel like you're royalty. And believe me, they definitely suceed! We're going to Miami and Orlando next week and we already made our reservations for the Marriotts there! We just can't... More 

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Atlanta
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2010

We just got back from our weekend stay!!! We had a fantastic time!!! Best time of the year to go since there were very few guest. Make sure you upgrade to Club 91 (Hi Monica!), it was well worth it. The weather was beautiful, water was blue, the pool was exceptional!!! I have only one warning. Make sure you arrange... More 

Was this review helpful? Yes 2
Shawnee, Kansas
Top Contributor
237 reviews 237 reviews
28 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed September 12, 2010

This hotel is wonderful and a pleasure to stay at. Recently I saw on the internet an article on the top 20 pools in the world and this hotel's pool was listed as one of the pools. The staff treats you fantastically at this hotel. The hotel, grounds, and pool are beautiful. I am very surprised that the Casa Magna... More 

Was this review helpful? Yes 6
atlanta,ga
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 6, 2010

My fiance and I did not stay at this property during our stay in Cancun. Since he travels a lot and stays at Marriott properties, we were very curious about this property. It's gorgeous. They guard the property well but the security person let us in because we said we wanted to stay there in the future. We stopped at... More 

Was this review helpful? Yes 3
Boston
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 2, 2010

It's very hard to separate out the city of Cancun from our experience at the JW, and judging from some of the other reviews, it looks like I'm not the only one who had trouble distinguishing the service of the JW from the rather disappointing city itself. The JW is absolutely gorgeous. Everyone we encountered was polite and courteous, and... More 

Was this review helpful? Yes 2
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 27, 2010

Disclosure: This is not our usual choice of accomodation: we were attending a conference in the hotel. This is our first experience with a chain resort hotel. Five star usually excludes our budget and travel style- Five star it is, marble everything, great conference venue, wonderful staff, all the amenities you would expect. As usual, Marriot beds are superb. The... More 

Was this review helpful? Yes 2
Pennsylvania
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2010

Went with our teenager and 20 something daughter. We had an amazing time. The hotel was beautiful, the service was great. I would go back to this hotel any day. Breakfast for 2 was included with our package. It was pricey if you had to pay but a great breakfast buffet. Your glasses never went dry.The pools and the decor... More 

Was this review helpful? Yes 3
NJ
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 15, 2010

Nice rooms, beautiful pool, spa and top rate amenities. However, we were near victims of the bate and switch. We were offered and received confirmation of a particular special rate when calling 1-800 Marriott. when we arrived we were informed that we did not meet criteria for such a rate but that it was offered at the Casa Magna down... More 

Was this review helpful? Yes 3
Mesquite, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2010

If you want a total relaxation in a peaceful and beautiful place.. this is it!

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Hartsdale, New York
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 7, 2010

stayed at the JW from 7/20 - 7/26/10 with a group of 11 people. We had 4 rooms booked - 2 Kings and 2 Doubles. To start off, we had a AAA rate with guaranteed early check in and when we arrived @ 12:30 pm none of our rooms were ready and the check in staff were not at all... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Casa Magna(13)
  • Sedona Grill(8)
  • Breakfast buffet(5)
  • Lounge chair(3)
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