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JW Marriott Cancun Resort and Spa

#15 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
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2,601 Reviews from our TripAdvisor Community

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    1,703
    584
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Cancun Resort and Spa
See the most recent reviews
Nebraska
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 19, 2012

We loved our week at the JW Marriott. The hotel is great and our room was very nice. It's located away from some of the action, but it's a short walk to the Kulkulcan Shopping area, and an easy bus ride to anywhere else you would like to go. The beach was nice, although the waves were rough while we... More 

Was this review helpful? Yes 3
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 18, 2012

My family stayed here in January 2012 for 4 nights. very long lines waiting for breakfast in overcrowded breakfast room. Extra charges for absolutely everything from water in the room to wifi internet which didn't work in many rooms. Dinner at the Sedona Grill lacked any atmosphere as we were almost the only ones dining there, despite the hotel being... More 

Was this review helpful? Yes 5
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review

We are truly sorry that we failed in your case to provide a pleasant experience at our restaurant. We are sorry that you did not receive a satisfactory response from our personnel, either. We are definitely giving a proper follow up to all your comments and we hope you decide to visit our property in the future so we can... More 

San Francisco, California
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 18, 2012

I spent Christmas of 2011 in Cancun, Mexico @ the JW Marriott Resort and Spa. The experience - no surprise there - as usual amazing. You just can't go wrong with JW Marriott, period! The staff was very friendly and accommodating, I felt welcomed. Literally every person that's employed by them (and that I came in contact with) was very... More 

Was this review helpful? Yes 3
Plainfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 16, 2012

We stayed at the JW Marriott Dec.31-Jan7. I always read reviews prior to staying somewhere and consider myself a hotel snob. I judge a hotel by the pool and grounds and if it doesn't look like Paradise then I don't stay there. I was very pleased with the JW. We were originally going to stay at the Casa Magna and... More 

Was this review helpful? Yes 2
Antioch IL
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 15, 2012

My husband and I spent 4 nights at the JW Marriott in Cancun right after Christmas. The service was excellent and the beach is beautiful!! We loved the 2 restaurants across the street--Harry's and Fred's. (not very Mexican names)--but their food and service was 5 stars--very romantic and fine dining. We always enjoyed lunch by the beach and even though... More 

Was this review helpful? Yes 4
Monticello, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 15, 2012

I did extensive research before deciding on the JW Marriott Cancun. Me(38) my husband(41) and 11 year old daughter have previously stayed at the Hyatt Cancun Caribe, Marriott Casa Magna, Riu Cancun and Westin Lagunamar(enjoying all but the Riu). You have to do your research and know what you want out of a vacation. We want relaxation, good food(not all... More 

Was this review helpful? Yes 2
Seattle WA
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 15, 2012

The JW Marriott Cancun is one of the best beach/resort/spas/ in the world! I have not been here for 5 years and I am so surprised that the famous beaches are back from the disastrous Hurricanes. The Club 91 Attendant said that the Government invested much money in rebuilding the famous beaches of Cancun! They did a great job even... More 

Was this review helpful? Yes 3
Phoenix, Arizona
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 15, 2012

Stayed at JW Marriott with my wife for 5 days - it was fantastic. Great hotel, great service - no complaints (other than $15/day for WiFi). We stayed on the 14th floor "Club 91" - really great service at Club 91. Pool is great, nice beach. Service was great for our entire stay.

Was this review helpful? Yes
Asheville
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed January 13, 2012

My wife and I have a tradition on New Year's Eve of selecting our favorites from the year (restaurant, hotel, etc..) and this was our pick for 2011. My wife was 6 months pregnant during our stay here so we really came just to alternate laying by the pool with laying by the ocean. Breakfast buffet was fantastic and included... More 

Was this review helpful? Yes 5
cstoutMn
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 12, 2012

My wife and I had been going to the Cancun Hilton for many many years. When it sold this past year we were bummed. Based on this site and friends we booked 7 days at the JW. Check in was good we got there at noon some there we a few people checking out but we got our room which... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Casa Magna(13)
  • Sedona Grill(8)
  • Breakfast buffet(5)
  • Lounge chair(3)
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Premium Ocean View King Room (82)
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