We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 177 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Night & $50 Credit
JW Marriott Cancun Resort and Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added JW Marriott Cancun Resort and Spa to your Saves list
Ranked #15 of 177 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
William M Rehoboth Beach, Delaware
Write a Review

2,135 reviews from our community

Traveler rating
    1,396
    481
    146
    65
    47
See reviews for
614
696
42
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2135)
  • Mar-May only
    (582)
  • Jun-Aug only
    (582)
  • Sep-Nov only
    (425)
  • Dec-Feb only
    (546)
All months
There are newer reviews for JW Marriott Cancun Resort and Spa
See the most recent reviews
Rehoboth Beach, Delaware
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a week at jw Marriott in cancun. While there may be newer properties in town this property excels because of their staff. The efficiency and competence of the hospitality was as good as it gets. The Club 91 level which is basically their concierge level serves excellent food all day including hot breakfast, lunch, afternoon tea, and ever... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear William M, thank you for noticing our staff, our major asset is the associates that work with us so we take care of them so they can take care of you! I’m happy to know that we can transmit that philosophy to our guests, we are really happy to know that you enjoyed your stay with us and that... More 

Greenwich, Connecticut
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed here 1 night but really liked it. Hotel is beautiful room was great and it has 3 pools besides being right on the beach. Only downside was the food we had lunch at the pool side restaurant, besides food being cold it was not tasty. Overall another great resort by Marriott.

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Neo36, Thank you for sharing your experience with us, we hope next time you can stay longer so you can enjoy all the amazing facilities that we have. Thank you for your warm comments I’ll pass them to our F&B Director so we can take actions! We hope to see you again soon, Sincerely, Manuel Magaña Hotel Manager More 

Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

check-in is at 4 pm we arrived at noon and were given an oceanview room by raull at the front desk a most helpful man- no problem All staff are helpful and happy Club 91 is a good value as food and drinks are expensive Wifi was free not $17 Rooms are updated and first class Lounge chairs are the... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jeevers1, Club 91 is great, I’m really happy you experience it, it is like a private hotel inside the JW, the views from the rooms are something exquisite, I really enjoy staring at the sunrise from our balconies it is something breathtaking, did you had the opportunity to did it? Thank you for noticing our service we all do... More 

Hollywood, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff in the hotel were very polite and helpful. They provided guidance on buses; how to prevent being conned or ripped off; and performed currency exchange at no cost, and at a much higher conversion rate than any place I visited. The view from the hotel, of the amazing torqouise ocean and coast line, is wonderful. Some hotels had... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear TheKMan09, It seems you enjoyed a relaxing getaway, we are really happy you did and you could experience a peaceful and relaxing moment on our beach, we are always putting the safety of our guests first so that’s why we help you with everything you need and give you local tips so people don’t get advantage off. As you... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My boy friend and I stayed at the J.W for three nights at the end of our two and a half week vacay to Cancun. We were a bit worried after reading a lot of bad reviews.Good thing we didn't cancel. The hotel was beautiful the rooms and pool grounds were incredible. The staff (exspecially the door men) were extremely... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jenny c, thank you for thrusting us , we are always working to provide all guest with the service they expect and deserve, Im glad you didn’t cancel and you had the opportunity to get to know it! As you said the views and pool area are beautiful our infinity pool is something to experience , the views from... More 

Oak Park
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We vacationed at the Marriott December 7-12th. I can not begin to sing the praises of the JW. From the moment we put our feet on the property the service was STELLAR. I mean from the front door unit we left. The hotel personnel knew your name after about 20 minutes, they bent over backwards to provide whatever you requested.... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Yourdesignwoman, I’m speechless from your beautiful and detail review, thank you for sharing it with us! We are so happy to know that you had an unbelievable vacation with us! We all work hard to provide the service you experience, I’m glad to know that all the team is always going above and beyond! Jessica is really the best... More 

Madison, Wisconsin
Top Contributor
96 reviews 96 reviews
51 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

A friend and I did our December getaway at the JW. This was the 4th time for us. I have stayed here at least another 4 times with my husband, who is Platinum. Unfortunately it started out on the wrong foot when we were dropped off at the hotel and my luggage wasn't in the van - it had been... More 

Was this review helpful? Yes 3
MarriottCancun, Quality Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Enjoy2Travel I appreciate the time you took to write this review, all of our guest comments provides us great feedback about the opportunity areas to have to improve, and even more coming from a repetitive guest as you who honor us with your loyalty to the hotel and the brand itself, you can count that I already speak with... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Over the last several years, I've traveled many times there; and on these different occasions, I've spent about a month altogether staying in JW Marriott. It never disappoints and provides consistently solid standards of good service. The gardens, the beach, and the hotel itself are kept in immaculately tidy and clean condition, as well as the grounds of its sister... More 

Was this review helpful? Yes 4
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Anastas M, first of all let me thank you for trusting us during your vacations, is always a pleasure to host Your stay and to embrace you and your family! We have passed your comments to our Director of F&B and we will work to make of your experience and future guests something incredible! I will love to know... More 

Clute, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a week here. We found a great deal (good room price plus daily credit at the resort that covered almost all of the expenses we had since it's not all inclusive) so overall was really pleased with the whole thing. Rooms were pretty upscale though fairly generic (no local flavor). Their flagship restaurant Gustino's was absolutely amazing though just... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Dogdoc2001, I’m really glad you found the relaxation experience you were looking for, as you experience our location is perfect to lie down at the pool feeling the Caribbean breeze and let us pampering you! Thank you for noticing our impeccable staff I’ll share the comments with the team! Good choice Gustino is delicious I cannot think in one... More 

Richmond, Virginia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I can't begin to describe our love for this resort!!! ( but will try and do so in an efficient review...) We have stayed here almost 10 times in the past 7 years and the level of service just keeps getting better and better ( and it was amazing to begin with, thus our frequent trips)!!! We travel internationally frequently,... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Erica W, first of all I want to thank you for let us be part of such a wonderful moments in your life, it is always our pleasure to host your stay and make of your special moments our best guest experiences, I want to thank you for sharing this review with us, Im pretty sure it will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Cancun Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Room service(3)
  • Spring Break(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Despegar.com, Cheap Tickets, Marriott, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your JW Marriott Cancun Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Spa Hotel in Cancun
#15 Top resorts Hotel in Cancun
#15 Luxury Hotel in Cancun
#15 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun

1,778 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1468)
Viewed
Pool/beach area (396)
Viewed
View from room (118)
Viewed
Room/suite (181)
Viewed
Hotel & grounds (324)
Viewed
1:22
Videos (4)
Viewed
Business center/function rooms (4)
Viewed
Dining (60)
Viewed
Bathroom (39)
Viewed
Family/play areas (3)
Viewed
Other (339)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (294)
Viewed
Amenities (70)
Viewed
Beach (27)
Viewed
Pool (32)
Viewed
Premium Ocean View King Room (82)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay