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All 178 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #17 of 178 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Michele Misty J Tracy, California, United States
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2,213 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Cancun Resort and Spa
See the most recent reviews
Tracy, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I can only say nice things about our experience. The friendly service at the resort and amenities were all great. We used the travel agent in the hotel to help us make reservations for a off site tour. The travel agent was asking a lot of questions so that she could help us pick just the right tour for us.... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Michele Misty J, Our Comfy beds are everyone’s dream, the soft mattress and bedding make you feel your sleeping in a cloud! Thank you for noticing our friendly staff we work really hard to make you feel welcome and provide you with the best service in Cancun! Our Travel Agency is the best, at first you might seem they... More 

Albany, NY
Top Contributor
64 reviews 64 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very nice stay at this hotel. We always go away the second week of January for my wife's birthday and it is always a time when the industry is in a lull with fewer than normal guest and just recovering from the Christmas and New Year's crowds. This was no different. We had no trouble finding chairs... More 

Was this review helpful? Yes 5
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Tom F, Congratulations to your wife, I hope you have had the best Birthday ever!, as you mention the second week of January is always calm not that crowded and perfect to enjoy the beach and pool! Club 91 views are spectacular, we apologize for our dust and we are finishing with our remodeling soon! Thank you for sharing... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in October. The room, the staff, the pool and the tours we did were great. The food in the club was good and the drinks were great. There was a different theme of food daily so you could try all the restaurants associated with the property. Some of the food themes was better than others. The rooms... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear NYDiamondAlbany_ny, Holidays have never being better than enjoying a private club with astounding views and personalized service, as you mention we offer a sampler of one of our restaurants daily so all our guests can enjoy the meals of our venues! As you mention our balconies views are great, did you happen to see the sunrise from there? Thank... More 

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a very relaxing week here over the holidays and will certainly return in the future. I'll preface my review by disclosing I travel frequently and am a bit picky, especially as it relates to Marriott properties. This hotel was apparently at full capacity but it did not feel overwhelmingly crowded, as the grounds are quite large. You really don't... More 

Was this review helpful? Yes 6
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear WorldTraveler610215, Thank you for sharing your experience in our hotel, first of all let me apologize for the pool situation we are analyzing the problem so we can take actions and solve it! Normally for all our Platinum members we offer Upgrades to the next category depending on availability but due to the hotel was in peak season we... More 

Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
157 helpful votes 157 helpful votes
1 of 5 stars Reviewed 1 week ago

The construction currently underway at the JW Marriott Cancun turned a planned 5 star relax and rest vacation into a 2 star noisy waist of money. The properties management should be ashamed of how they are handling the situation. Despite multiple requests to chat with the manager, and multiple promises by a dozen front line staff of escalation - no... More 

Was this review helpful? Yes 5
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dera Guest SeabournFam, Please let me thank you for had taken your time to post your comment on Trip Advisor, your feedback is very valuable and give us the opportunity of improvements, I do offer our most sincere apologies for any inconvenience while we do our best to keep this property in great shape as avoiding at most any incidents... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the JW Marriott Cancun Resort as part of a company event over 4 days. Overall, I enjoyed my stay and and found the JW to be a decent hotel with good capabilities and friendly staff. They did a very good job managing our company event and provided good food and attention to us during our stay. The... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

DearChris20874, Thank you for sharing your Business experience with us, our convention services team works really hard to make of your events something memorable, for all the guests attending can enjoy the good food, specialized attention and have time to enjoy the facilities of the hotel and Cancun! Thank you for your feedback and we will take it into consideration!... More 

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an awesome hotel, the service was fantastic and lets face it, it's easy to be beautiful with that awesome turquoise ocean to look at. I really liked this location versus further north on the hotel strip, because there were actual waves and it was a lot more private. The room is large and comfortable, and the bathroom was... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Travis B, I’m glad to know that you experienced more than just our amazing beaches here in Cancun, as you mention we do have a lot to offer from Mayan temples to exquisite restaurants we are one of the best places for those looking for an authentic experience. Thank you for noticing our facilities and friendly service we work... More 

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an outstanding experience at the JW Marriott. We purchased a rate that included daily buffet breakfast that I would highly recommend. The buffet offers an egg bar, numerous pastries, local fare, and much more. Breakfast each day was very enjoyable. The pool at the JW Marriot is outstanding. The design of the pool is very widespread so that... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Changeover, Our breakfast menu is exquisite with many options for our guests is perfect to please everyone’s palate, from Fruits and yogurts to an Asian bar we consider all our guest in the menu so they can always find the taste they are looking for! Our Infinity pool is amazing with a straight view of the Caribbean and the... More 

Washington, D.C.
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I decided to use my points at this property for a 5 night stay starting just after New Years. The property itself is great. The hotel lobby and front area is quite large, lots of staff to greet you, and helpful and professional front desk staff. We were assigned an oceanview room on the 6th floor with double beds as... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear MaxTraveller, I apologize for the inconvenience during your visit and I’m glad to know that everything was solve and you receive the service experience you are looking for in a JW Marriott hotel. I’m happy to read that you enjoyed our facilities and notice the wonderful service from our staff. Gustino is Top notch quality, which plate did you... More 

Philadelphia, Pennsylvania
Top Contributor
140 reviews 140 reviews
42 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I held a small group meeting at this hotel and everyone was very satisfied. They treated our small group as if we were a much bigger group. Constant attention and making sure they understood and exceeded our needs. Our meeting room was great, the catering wonderful, and all reservations for food were made. After our work, the pools and beach... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Theebdk, I’m glad to know your meetings where held excellent, we do count with the best Groups and conventions staff very knowledgeable and always providing a specialized service, as you notice our Hotel is perfect for Bleisure (Business and Leisure) we do count with many partners in the area to provide special tours and give a different twist to... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Sedona Grill(9)
  • Breakfast buffet(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Room service(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#16 Top resorts Hotel in Cancun
#16 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun

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