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JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #17 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Larry F Asheboro, North Carolina
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2,248 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asheboro, North Carolina
1 review
5 of 5 stars NEW

If you are looking for an outstanding week in Cancun, then look no further than the J.W. Marriot resort and Spa. I strongly suggest staying in the Club 91 level. The food there is outstanding, but the service is the best I have ever experienced. In the concierge lounge at night, you will find Yecora, Erika, and Jessica who do... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Larry F, I’m glad to know you spend an amazing time in our resort, as you mention the best option for a stress free vacation is staying at JW; our Club 91 has everything to enjoy to the fullest your Cancun getaway, I’ll share your comments with Club 91 Team so they can continue keeping up the good work.... More 

Chicago, IL
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a spectacular property. Clean as a whistle throughout. In my opinion, a stand out among all the resorts in Cancun. (Listen up Ritz Carlton) Lobby, gorgeous. Restaurants, excellent food but the usual Cancun snail slow service with two exceptions - very brisk breakfast servers and the Argentine Steakhouse at sister Magna Resort which was exceptional. Rooms, spacious with... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Travelchat, I’m happy to know you spend an amazing time with us, enjoy our facilities and exceptional service. As you mention our hotel is a foodies paradise with vast culinary offer to please everyone’s palate, I’m glad to know that you as me enjoy the pleasure of a good steak or a good meal. We will continue working to... More 

Denver, Colorado
Top Contributor
53 reviews 53 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We totally enjoyed our time in Cancun at the JW Marriott. We stayed at the Club 91 Level that included five settings of food. This made meal selection simple and delightful. Each night the setting was provided by a different restaurant from the hotel. The staff was always helpful and enjoyable to talk with. Rooms, hallways, pool areas, and beach... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Sally P, I’m glad to know you enjoyed your stay at our Club 91, as you mention the club is perfect for those looking to experience an exclusive and private service, every night one of our restaurants prepares some of the most iconic plates so guest can experience a little bit of everyone and decide in which one will... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Awesome experience and great service. Everyone has been very helpful and make the stay easy so you do not have to do much, just go to the beach and relax. Upgrade to club 91!!! They have breakfast, lunch, afternoon tea, and dinner with drinks!!! Everyday is different so you never get sick of it and the service great!! Definitely we... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Christine C, I’m glad to know you enjoyed our Club, this upgrade is the best way to enjoy to the fullest your stay, service and amenities that the Club 91 offers, It is astounding!, as you mention our staff will take care of everything you need you just need to relax and head down to the beach! We are... More 

Houston, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

this hotel was great. clean pools, great ocean scene. front desk was helpful. bus stop right out front of hotel entrance next to hard rock, cheap and easy to catch a bus into town. breakfast buffet was great. only complaint, beds were a bit hard & pillows way to soft. the sounds from the hall echo, may need to stick... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Vanessam25, Thank you for the opportunity to stay at Marriott Cancun, our location is perfect to enjoy the ocean scene, and also our hotel is family friendly. We will be really happy to see you again so we can pamper all your family. We recommend you visiting us during August so you experience the release of the baby turtles!... More 

Chicago
Top Contributor
55 reviews 55 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a fairly picky about hotel stays. But, one day in to our six day stay, we are blissfully happy. ( we arrived on February 19th and staying at least until February 24, 2015). We are staying at the Club 91 section of the J W Marriott in Cancun and it is wonderful!! We have enormous private patio overlooking... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Lynnesjackson, I’m glad to know that you are enjoying to the fullest your stay, I’m very happy you find the vacations you were looking for, our Club 91 is the best way to enjoy to the fullest your vacations and relax. I’ll share your lovely comments with Roxanne and our club staff so they can continue pampering you. If... More 

Port Huron, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a 5 night stay at the JW. Highly recommend Club level 91. The concierge staff made special arrangements for us to celebrate a "0" birthday. Thank you German. Erika, Roxana and other staff for making the most out of our trip. Special shout out to housekeeper Herve(we were in 1442) for creating the bunny out of... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear dniester1146, I’m glad you enjoyed your stay with us, as you mention Club 91 is the best way to enjoy to the fullest your stay, congratulation on your birthday, I’m glad you experience our specialize service and treats! I’ll share your comments with German, Roxana and the entire staff. We are looking forward to see you again, next time... More 

Andover, Massachusetts
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

cannot say enough about this hotel/resort. everything you could want , wonderful rooms clean with nice amenities, nice restaurants with lots of variety of choices, beautiful atmosphere and scenic views, go there, its terrific

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Joanne T, Thank you for sharing your excellent experience with us, we are really happy you experience our service and enjoyed our facilities; as you mention our hotel is a foodies paradise with vast culinary options that satisfy everyone’s palate. We look forward to see you again in our hotel, Sincerely, Manuel Magaña Hotel Manager More 

Matthews, NC
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed at the JW Marriott over Christmas break and were pleasantly surprised that things did not seem chaotic or overcrowded. Lunch on the beach each day was peaceful and the breakfast buffet had everything one could want on it (although I felt it was pricey). Traveling around the area via taxi was reasonable and we went off property... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Beth s, Thank you for sharing your beautiful experience with us, I’m glad to know that you and your family spend a peaceful Christmas getaway. Thank you for noticing our friendly staff we are happy we fulfilled your expectations and you enjoyed from our hotel facilities. We hope to host your family vacation this year! Sincerely, Manuel Magaña Hotel... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I are currently staying on the Club 91 floor at the JW. The beautiful room with all of the comforts you could think of is only the beginning! We couldn't believe at check in that we could choose our own pillows! Room 1418 has a great balcony, which gets great sunshine in the afternoon if you're not... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear AMorton 7486, I’m glad to know that you’re truly living the Club 91 experience, as you mention it is the perfect way to enjoy to the fullest Cancun, I’ll share your lovely comments with German and all of the club 91 team so they can continue pampering you and your husband during your stay. Also I’ll congratulate the chef... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Sedona Grill(9)
  • Breakfast buffet(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Room service(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#16 Top resorts Hotel in Cancun
#16 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun

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