We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Earn Up To 25,000 Points
Save Saved
You added JW Marriott Cancun Resort and Spa to your Saves list
JW Marriott Cancun Resort and Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
88%
Ranked #18 of 174 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
doctorsbj Radford, Virginia
Write a Review

1,994 reviews from our community

Traveler rating
    1,304
    448
    140
    63
    39
See reviews for
584
636
35
126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Radford, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Family of 4 stayed for 7 nights and looked at TA to decide between the Casa Magna Marriott or the JW. SO GLAD WE CHOOSE JW!! Took the hotel transfer service from airport using US Transfers and it was a separate car for our family for about $50 and no waiting. You book online. I saw this in another review... More

Was this review helpful? Yes 3
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Pros: JW service and quality. The beach and infinity pool is breath taking. The service is top notch. Can't help to remind myself how much better Mexico is in terms of service to the Caribbean. Restaurants on property and adjacent to Marriott property. Cons: A little pricey but expected at a JW

Was this review helpful? Yes 4
Albany, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Family and I spent 5 days at JW Marriott Cancun. The hotel itself is in great shape and kept up by an attentive staff. Our room was typical Marriott but very clean with a nice balcony overlooking the pool and ocean. The front desk staff was very accommodating with exchanging currency at a fair rate. The beach staff went out... More

Was this review helpful? Yes 4
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a service, some staffs called me by name, very friendly and accommodating. Excellent choice of restaurants on the premises. Nice big pool and beach area. Awesome location away from spring breakers. Stayed for 5 days and enjoyed every moment of it. Centralized location, a bus stop just in front of the hotel if you prefer the bus.

Was this review helpful? Yes 3
Nyack, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location in Cancun. The pool and beach were perfection, especially the palupas that we were able to reserve every day. Wonderful beach drinks served in pineapples and coconuts, breakfast buffet was very extensive with very good food. Dinners at the Casa magna marriott were disappointing, much better at the JW. Rooms were clean but not five star.

Was this review helpful? Yes 2
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Third time to Cancun and stayed at the JW Marriott this time. The hotel is very nice and the help is so fantastic. They go above and beyond to help you no matter what the situation is. I forgot to let my bank know that i would be in Cancun and through my sister who was watching our house let... More

Was this review helpful? Yes 3
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

JW Marriott Cancun has a great location, away from the loud bar scene area yet centrally located for use as base for surrounding sites (Tulum, Chichen Itza, Coba, and their beautiful Cenotes). Their onsite taxi service always has the friendliest and well-informed drivers. Helpful concierge agents will help you with tours. This was our 4th year there and we plan... More

Was this review helpful? Yes 2
Overland Park, Kansas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed three days at the JW Marriott using Marriott Rewards points to cover our stay and the Club 91 option. The bellman knew our names upon arrival and escorted us to the 14th floor for check-in at the Club 91, bypassing the lobby check-in. The staff was exceptionally helpful during our entire stay (from asking if we needed help... More

Was this review helpful? Yes 3
Saint John, Indiana
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

In 2012 and 2013 Stayed At CASA Maga and in Sept. 2014 Stayed at JW. Mariott. If Marriott Member and if you made reservation through Marriott then at CASA they have check in Desk for memebrs. Each time got an automatic room upgrade. At Casa Stay on 5 or 6th Floor for view and quitness, JW has only one check... More

Was this review helpful? Yes 7
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

First time to Cancun with the family, and we also went with friends -- booked 4 rooms for our group at the J.W. Marriott in Cancun. The hotel is fantastic ... and it is linked to the Marriott Casa Magna which even expands the facility further (with additional top restaurants). The pool was great, but the beach was even better.... More

Was this review helpful? Yes 4
Owners: What's your side of the story?
If you own or manage JW Marriott Cancun Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to JW Marriott Cancun Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Room service(3)
  • Spring Break(3)
  • Lobby bar(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Marriott, Booking.com, Tingo, Travelocity, getaroom.com, Agoda, Priceline, Odigeo and Jetsetter so you can book your JW Marriott Cancun Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

1,427 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1408)
Viewed
View from room (105)
Viewed
Hotel & grounds (291)
Viewed
Room/suite (172)
Viewed
Pool/beach area (346)
Viewed
1:22
Videos (4)
Viewed
Dining (55)
Viewed
Bathroom (36)
Viewed
Family/play areas (3)
Viewed
Business center/function rooms (3)
Viewed
Other (393)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cancun with
any amenities