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All 175 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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87%
Ranked #24 of 175 hotels in Cancun
Certificate of Excellence 2013
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1,794 people have reviewed this hotel

Traveler rating
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    131
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    34
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508
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

The room was clean, the view was good, the staff seemed to be helpful. We had a group with us that made the trip fun. The trip was good. The food at the hotel was average some of the help was friendly in offering some good places to eat and see.

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East Brunswick, New Jersey
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was one of the nicest vacations I have taken. The hotel and facilities are extremely clean (and you know what those in the pool and public areas can look like) and the staff is amazing. The servers around the pool knew us by name and always was happy to see and greet us. Armando, Sergio, and Miquel cared for... More

Was this review helpful? Yes 1
Murrieta, California, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Nice resort but very poorly managed. I suspect in most cases this would have been a 5 experience; however, when problems occur this staff is poorly managed and without authority to resolve it. What a complete disappointment to find a front desk staff completely void of concern for their guests. My wife, our two college student sons, and I arrived... More

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MarriottCancun, Front Office Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Keith R, Thank you for sharing your experience with us. We are truly sorry your arrival was not as you had expected and we did not respond accordingly. We are training our staff to identify our guest needs and focusing in exceeding expectations. We thank you for giving us the opportunity to apologize again. As per our previous conversations... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

This hotel gave us the best service I have ever received from any resort or hotel, EVER! Hands down, they were amazing! There is not one thing I can fault. We stayed 7 days and we ate at all 3 restaurants, on site. There was not one complaint in the group. Also, the location is wonderful and you can walk... More

Was this review helpful? Yes 1
Atlanta,GA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a clean and nice resort. Nothing out of the ordinary but all the amenities one would expect from a JW Marriott. As expected in a Marriott please expect to pay for anything and everything. You can ask for upgrade to Club 91 (their concierge lounge) which offers limited breakfast, lunch and dinner. We upgraded to Club 91 but... More

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Denver
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wedding Overview: Invited guests:63 Guests attending: 22 Budget: $15,000, Spent: $16,700 Pre Wedding Planning: A Francisco Roman was our assigned wedding planner, and he did a fantastic job. He helped us arrange for a small wedding group rate that didn’t require a contract, as well as planning every last detail of our event. One thing to note about all of... More

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Leon, Mexico
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 4 days ago NEW

This resort in Cancun is very special, the level of service is amazing, every single staff member treats guests as royalty. Enjoyed the spotless and relaxing pool area and the wide white sandy beach along. A wonderful view of the turquoise waters of caribbean sea.

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Indianapolis, Indiana
Contributor
12 reviews 12 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 3 nights. We loved the pools and both the JW and the marriott Casa Magna It was nice having access to both properties. The CasaMagna has a nice sand volleyball court. We really enjoyed the BeachWalk restaurant next to pool. Great food but watch the prizes. For a lunch for family of 4 expect $90-100. The beach... More

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Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel to celebrate the wedding of my daughter and Patrick. The wedding was beyond spectacular the arrangements made by my daughter and son in law were excellent and their wedding coordinator delivered in every way, they manage to provide a phenomenal sunset and the ceremony on the beach and the subsequent cocktail, dinner and dancing was great.... More

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Tallahassee, Florida
Top Contributor
64 reviews 64 reviews
51 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The only thing I hate about this hotel is how they could really care less that you have status with Marriott or Ritz Carlton. They literally will not budge on upgrades one dollar. Other than that the place is fine. This was my second stay, got a room with a good view. It's expensive to eat and drink here compared... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Room service(3)
  • Lobby bar(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cancun
#7 Business Hotel in Cancun
#20 Romantic Hotel in Cancun
#21 Family Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Marriott Cancun
Jw Marriott Cancun
Cancun Marriott
Jw Marriott Cancun Hotel

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