I am a hotel snob, and am not a huge fan of the Cancun Hotel Strip, but the JW was offering a rate that was too good to resist... and I'm glad we didn't resist! This hotel is absolutely beautiful... top of the line finishes, and MAINTAINED to a very high standard. We have stayed at the LeMeridien and have... more

This was our 4th trip to Cancun. In the past we have stayed at the Casa Magna which we loved. This time we decided to stay at the JW because we got "such" a good deal on it and I felt the JW's pool and lounge chairs were worth paying the little extra. We were SO glad we payed the... more

First: This is not an axe grinding session against Marriott, in fact I'm a loyal follower. Our Cancun visit started with 4 nights at the Westin Lagunamar, then went on 3 more nights at the J.W. Cancun. The J.W. left me with disappointment at nearly every turn. So, what does make a top notch resort? If the name on the... more

Very Attentive staff, great location, beautiful property!! more

I am in Cancun to recharge my batteries and relax prior to enjoying Christmas with the family. I chose the wrong hotel. JW Marriott has been a lot of work due to very poor service and poor quality of amenities. Although check-in was quick and hassle-free, I was provided no information as to what the hotel had to offer. I... more

I just returned from a two week vacation at the JW Marriott in Cancun. I stayed on on Club 91 level and can't express enough praise for Rosario, Glaucia and Sonia. Everytime you enter the club you are greeted with a warm smile and professional attitude, they truly make the stay comfortable and you feel more like family than a... more

JW Cancun was our pick for our 10th anniversary with two kids, 5 and 1. We used Marriott points and American Airlines miles, and we didnt have to rent a car. So it was pretty much a free vacation for us. So we could splurge on food, activities and shopping. JW or Casa Magna : JW is definitely more upscale... more

I just came back from a 5-day trip to Cancun with my boyfriend. I enjoyed every moment of it! From the check-in process to the check-out, the staff were extremely friendly and attentive. They explain about the hotel and give you tour of the hotel as you make your way to your room. We had one of the side rooms... more

We thoroughly enjoyed our stay here!! Service was top notch. Food was excellent. Staff was extremely friendly and accomodating. Grounds, rooms and pool were very well kept. The spa was wonderful!! I have traveled wide and far, but have never encountered the hospitalitylike in Mexico! I love this country! more