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All 177 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #17 of 177 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jeevers1 Boston, Massachusetts
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2,121 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

check-in is at 4 pm we arrived at noon and were given an oceanview room by raull at the front desk a most helpful man- no problem All staff are helpful and happy Club 91 is a good value as food and drinks are expensive Wifi was free not $17 Rooms are updated and first class Lounge chairs are the... More 

Was this review helpful? Yes 1
Hollywood, Florida
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The staff in the hotel were very polite and helpful. They provided guidance on buses; how to prevent being conned or ripped off; and performed currency exchange at no cost, and at a much higher conversion rate than any place I visited. The view from the hotel, of the amazing torqouise ocean and coast line, is wonderful. Some hotels had... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear TheKMan09, It seems you enjoyed a relaxing getaway, we are really happy you did and you could experience a peaceful and relaxing moment on our beach, we are always putting the safety of our guests first so that’s why we help you with everything you need and give you local tips so people don’t get advantage off. As you... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

My boy friend and I stayed at the J.W for three nights at the end of our two and a half week vacay to Cancun. We were a bit worried after reading a lot of bad reviews.Good thing we didn't cancel. The hotel was beautiful the rooms and pool grounds were incredible. The staff (exspecially the door men) were extremely... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jenny c, thank you for thrusting us , we are always working to provide all guest with the service they expect and deserve, Im glad you didn’t cancel and you had the opportunity to get to know it! As you said the views and pool area are beautiful our infinity pool is something to experience , the views from... More 

Oak Park
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We vacationed at the Marriott December 7-12th. I can not begin to sing the praises of the JW. From the moment we put our feet on the property the service was STELLAR. I mean from the front door unit we left. The hotel personnel knew your name after about 20 minutes, they bent over backwards to provide whatever you requested.... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Yourdesignwoman, I’m speechless from your beautiful and detail review, thank you for sharing it with us! We are so happy to know that you had an unbelievable vacation with us! We all work hard to provide the service you experience, I’m glad to know that all the team is always going above and beyond! Jessica is really the best... More 

Madison, Wisconsin
Top Contributor
96 reviews 96 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A friend and I did our December getaway at the JW. This was the 4th time for us. I have stayed here at least another 4 times with my husband, who is Platinum. Unfortunately it started out on the wrong foot when we were dropped off at the hotel and my luggage wasn't in the van - it had been... More 

Was this review helpful? Yes 3
MarriottCancun, Quality Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Enjoy2Travel I appreciate the time you took to write this review, all of our guest comments provides us great feedback about the opportunity areas to have to improve, and even more coming from a repetitive guest as you who honor us with your loyalty to the hotel and the brand itself, you can count that I already speak with... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Over the last several years, I've traveled many times there; and on these different occasions, I've spent about a month altogether staying in JW Marriott. It never disappoints and provides consistently solid standards of good service. The gardens, the beach, and the hotel itself are kept in immaculately tidy and clean condition, as well as the grounds of its sister... More 

Was this review helpful? Yes 4
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Anastas M, first of all let me thank you for trusting us during your vacations, is always a pleasure to host Your stay and to embrace you and your family! We have passed your comments to our Director of F&B and we will work to make of your experience and future guests something incredible! I will love to know... More 

Clute, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here. We found a great deal (good room price plus daily credit at the resort that covered almost all of the expenses we had since it's not all inclusive) so overall was really pleased with the whole thing. Rooms were pretty upscale though fairly generic (no local flavor). Their flagship restaurant Gustino's was absolutely amazing though just... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Dogdoc2001, I’m really glad you found the relaxation experience you were looking for, as you experience our location is perfect to lie down at the pool feeling the Caribbean breeze and let us pampering you! Thank you for noticing our impeccable staff I’ll share the comments with the team! Good choice Gustino is delicious I cannot think in one... More 

Richmond, Virginia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I can't begin to describe our love for this resort!!! ( but will try and do so in an efficient review...) We have stayed here almost 10 times in the past 7 years and the level of service just keeps getting better and better ( and it was amazing to begin with, thus our frequent trips)!!! We travel internationally frequently,... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Erica W, first of all I want to thank you for let us be part of such a wonderful moments in your life, it is always our pleasure to host your stay and make of your special moments our best guest experiences, I want to thank you for sharing this review with us, Im pretty sure it will be... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent last Christmas at the JW Marriott in Cancun and Valleria Valencia made my visit so special. The staff goes above and beyond and the service is exceptional. Having a heated pool makes the property a better option that the Ritz (as their pool isn't heated) and a heated pool means kids and adults alike can enjoy the tranquil... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Tisha S. Congratulations for Your birthday, thank you for let us be part of such incredible moment! I’m happy to know that all your family enjoyed to the fullest your stay in our hotel; it is always our pleasure to receive families and see them enjoying the moments! In which restaurant did you celebrate your birthday? Diving is one... More 

Tbilisi
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My wife and I are platinium members and we're looking forward to a stay here but with the noisy construction and the nickel and diming this is the worst Marriott resort we have been to out of the ones in Hawaii and the Caribbean.

Was this review helpful? Yes 2
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Guest Timothy Swanson, Thank you for taking the time to post your comment on Trip Advisor in regards to your current stay at the JW Marriott Cancun Resort & Spa. We pride ourselves on delivering a memorable hotel experience during your travels, please accept my most sincere apology for the incidents and do appreciate the opportunity to speak with... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Room service(3)
  • Spring Break(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun

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