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JW Marriott Cancun Resort and Spa

#15 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
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2,594 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (566)
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Cleveland Ohio
Level Contributor
156 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed yesterday NEW

Even though it wasn't planned we ended up here for two nights in june. The rooms are nice sized. you don't need to pay up for a ocean front room. As far as i can tell they all face the ocean at least in some fashion or another. There are many dining options here the the JW. The house keeping... More 

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Boulder
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

The rooms are nice, have reliable air conditioning, and we always had good housekeeping services. We had lovely views, too. We had at least 2 or 3 times when there were families in the elevator lobby area of our floor (12th floor) and they were LOUD...with fighting children. I recommend that you request a room away from the elevators if... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

If you are looking to stay in Cancun look no further than the J W Marriott. We spent a week here on a family vacation and couldn't have been happier with our experience. The staff were incredibly friendly and were always eager to make our stay as wonderful as possible. So many of them remembered us and would greet us... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear David S, I’m very happy to know you had a great stay with us, and that you find the service you were looking for and expect. We all work hard to provide you with the friendliest service in town. Next time we highly recommend you on visiting the Spa, the pool, hot tube, and gym are free for our... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family of four (two teenage boys) decided to take a relaxing vacation for once. No activities scheduled, just enjoy the pool/beach and hotel. We joined Club 91 and expected just drinks and hors d'oeuvres during our stay. We were so nicely surprised. Club 91 had actual meals and the staff there were exceptionally service orientated. They made our every... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear BoraBoraca, I’m very happy to know you and your family had a relaxing stay with us, definitely the club 91 is the way to go to enjoy to the fullest your stay letting us pamper you. As you mention we do not like to oversell the club 91 because it will lose its magic, we prefer to offer a... More 

Cottage Grove, Minnesota
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The resort has a security gate to enter with a vehicle which is manned by the most cheerful man during the day. He will put a smile on your face every time you enter. The bellboys are very helpful and professional. Invaluable for getting taxis and making reservations around Cancun. You tell a bellboy what you plan to do that... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear ShazzK444, I’m very happy to know you had a pleasant stay with us relaxing under the warm weather and enjoying the view. The most important thing for us is to see our guests happy, that’s why we all go out of our way to provide them with the best service in town; Thank you for noticing. I love the... More 

Indore, India
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

If you have stayed at any JW Marriott in Asia this stands no where. JW is a premium product of Marriott group & when we hear JW its all about Luxury. The overall feel of hotel as you enter is of a 5 Star or a Deluxe 4 Star. There is no feel of that Ultra Luxury of a JW.... More 

Was this review helpful? Yes
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Guest, Firstly we thank you for choosing to stay with us during your recent visit to Cancun, and for taking the time to share your experiences. I am sorry to understand that your privacy was intervened during your stay, by my housekeeping colleagues, and at the outset I would like to offer my sincere apologies for the same. Our... More 

Saint Louis, Missouri
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I would recommend this hotel to anyone; families, couples, friends weekend getaway, it really has something for everyone. From the incredible infinity pool (its huge) to the large expansive beach it was perfect. The rooms are what you would except from a hotel of this caliber and the balcony views are a perfect way to relax after a day on... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear John S, it seems you enjoy to the fullest your visit, I’m very happy to know it, as you mention our location is perfect among the hotel strip, within just a quick ride to amazing restaurants and bars. I love our infinity pool, it is so relaxing staying there and admiring the lovely Caribbean colors, it breathtaking, did you... More 

South Florida, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at Club 91 at the JW Marriott in Cancun. The property was just as advertised and as our friends, who stayed there before, told us it would be. The service and hospitality in Club 91 was nothing short of outstanding. We truly appreciate the efforts of Edilberto, Erika, Yocera, Jessica and Norma. Each of... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Mike M, We will be so happy to see you again, October or November are great months !! Thank you for sharing your experience, I’m happy you enjoyed your stay and the specialized service of our Club 91, I’ll share your warm comments with Edilberto, Erika, Yecora, Jessica and Norma. We will be saving some front row lounge chairs... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Simply a high end family oriented resort! If you are looking for relaxation, avoiding the crowd and party environment, then this is the place to go. I am writing this review still from the pool here, checking out tomorrow and didn't want to leave without writing down my first review ever at Tripavisor. We did the Club 91 program, I... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear BoricuaEnCharlotte, Are you still in the hotel? You choose the best place to write your review with a spectacular view; Thank you for choosing us to be your first review, we are so lucky! I’m happy you enjoyed your time in the hotel relaxing under the warm weather of the Caribbean. Club 91 is the way to go to... More 

Fernandina Beach, Florida
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is pretty expensive, as are all nice hotels in Cancun. We paid with reward points so it wasn't that bad for us... but we still managed to rack up a sizable bill with drinks and eating at the hotel restaurant. I'm not sure how old the hotel is, but there were signs of wear here and there as... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear bfranklin825, I’m very happy to know you had a great time in Cancun specially on the resort enjoying the facilities and the personalized attention, as you mention we have a great pool area with different sections so whatever you are looking for (Relaxation, Family time, Admiring the Caribbean) we have it. I’m glad you try our culinary options, Champions... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Casa Magna(13)
  • Sedona Grill(8)
  • Breakfast buffet(5)
  • Lounge chair(3)
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2,083 photos of this hotel

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Beach (27)
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Pool (32)
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Premium Ocean View King Room (82)
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The Hotel (54)

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Dining (3)
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Other (23)
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