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All 172 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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87%
Ranked #19 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
kenellefson Dallas Texas
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1,922 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
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English first
Dallas Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed today NEW

If you are looking for the best hotel and service in cancun JW MARRIOTT is your answer I have stayed at the ritz with my two kids but they cancelled all the activities taht where paid for the kids the reasson was not enough kids you really dont need more than your kids to be a chef for a day... More

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The Woodlands, Texas
Top Contributor
50 reviews 50 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

I just arrived at the hotel and want to leave, this is a cheap copy of a Marriott. I've been a loyal Marriott guest for over 15 years, and my experience at this hotel is being subpar to any Marriott, it seens to be a cheap 3rd world copy . . . It started with the room not being ready... More

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Cleveland Ohio
Top Contributor
133 reviews 133 reviews
40 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've made two visits to Cancun in the last two years. First time I stayed at the Ritz and this time I stayed at JW Marriott. Both properties are fabulous. You will not go wrong with either location. They both offer total Luxury. I have to give an ever so slight edge to the Ritz. There were a couple reasons.... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Only stayed there for 4 days but I'm sure we r going back, good staff, friendly room service. Place was wonderful along with the clear water of the ocean. There was so many activities. The staff was very helpful and the maids were nice and did a terrific job. Definitely going back in a few months time.

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Laredo, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This vacation we stayed at Marriott Casa Magna which is a sister hotel and are joined as one combined property but since I had always gone to the Spa here ,I went as usual . I've been having problems with my shoulder caused by stress which I had been treating with massages and acupuncture so I asked to speak to... More

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Avon Lake, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just got back from an amazing week in Cancun and can't say enough about the wonderful experience we had at the JW Marriott. I have stayed at several different resorts in Cancun and this was head and shoulders above the rest. It was my husband's first trip to Cancun and he loved it. The property is absolutely spotless, from... More

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Frisco,TX
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just got back from an amazing family vacation at the JW Marriott. The ladies up in the Club 91 couldn't have been nicer (and the young men bartending in the evening). We had a large family group which included 2 infants and two other children ages 6&9, and we were showered with attention! The pool area and beach are the... More

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San Antonio, TX
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the moment we stepped into the JW Marriott Cancun we were overwhelmed with their hospitality and service. The servers at the oceanside grille were extremely efficient and quick. We ate in the Italian restaurant on site. teh food was delictable. We had the outdoor spa experience as well...perfect! Our check in and check out process were both easy and... More

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MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Dawnn2Duskk: I´m so happy to know that we exceed your expectations! And that our service and facilities was what you deserve and expected. Thank you for your feedback about our Beachwalk staff they strive every day to create unique experiences to our guest and they really appreciate recognition. Regarding Gustino, our 4 Diamond Awarded Restaurant I really appreciate your... More

Utsunomiya, Japan
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

What a surprise the Italian restaurant was. I have travelled for 40 years and this is the best restaurant ever. Hard to believe because I eat out 270 days per year 3 meals per day for 41 years on average and to think I would find it here shocked me somewhat but in a very good way. I ate there... More

Was this review helpful? Yes 3
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear robert g: I´m pleased that Gustino exceed your expectations, our 4 Diamond Awarded Restaurant is also one of my favorites on site, thanks so much for your trust and loyalty and for dine with us 3 times! I will personally send this comments to our Gustino Manager, Omar Lopez and their staff, they appreciate the recognition. I hope your... More

sao paulo
Top Contributor
65 reviews 65 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing property with very nice beachfront pool and excellent structure. Rooms are excellent, very good restaurants and great breakfast with typical Mexican and traditional alternatives. Walking distance from good restaurants and minutes from Downtown Cancun. Definitely recommend!

Was this review helpful? Yes 4
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear rtichauer: Thank you for your great comments about JW Marriott Cancun, I´m glad that you enjoyed the facilities and service and that you had a goodtime, thanks for noticing our breakfast buffet we strive every day to make Sedona Grill Buffet one of the best in Cancun Hotel Zone, Yes you are correct, our property location really allows you... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Lounge chair(4)
  • Gift shop(4)
  • Room service(3)
  • Spring Break(3)
  • Lobby bar(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

1,388 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Spa Hotel in Cancun #18 Luxury Hotel in Cancun #18 Top resorts Hotel in Cancun #19 On the Beach Hotel in Cancun #19 Business Hotel in Cancun #20 Family Hotel in Cancun #26 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
Number of rooms
448

Questions & Answers

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2 questions

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