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JW Marriott Cancun Resort and Spa

#17 of 176 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
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Ranked #17 of 176 Hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Ben M
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2,316 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
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All months
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

So due to Marriott points our choices for Cancun were between the JW and Mariott Casa Magna right next door. I was originally leaning towards JW because its a nicer hotel, but so many reviewers were commenting on how guests go out early in the morning and start claiming pool chairs, which really turned me off. For one, I didn't... More 

Was this review helpful? Yes 2
Minnesota
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My family and I stayed at this property at the beginning of March. We arrived at 1pm and our room was not ready (which was to be expected). The bellman checked our luggage and we proceeded to the pool. Our room became available at 4pm. We checked in no problem and noticed our luggage was already loaded on a cart... More 

Was this review helpful? Yes 4
Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed for 2 days and I think the facilities of the hotel is really nice. The pools were great and clean. The only downside is the towel service close after 7pm so you have to bring your own if you plan to swim or get in the hot tub. There was some misuderstanding about breakfast when I got there.... More 

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MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Annez12, I’m glad you had an incredible stay with us and you enjoyed our pool area and the amazing view of the Caribbean ocean. Thank you for your warm comments and we will continue training ourselves to offer guests a better service and a solution to their needs. Thank you for sharing your experience with us, Sincerely, Manuel Magaña... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff at the JW were very personable, well trained and genuinely wanted to make our experience enjoyable and relaxing. The crew around the Beachwalk restaurant and poolside bar were incredible, Edwin and Edgar lead the charge and made us feel like we were old friends. Ricardo at the Sedona Restaurant made us feel like we were the most important... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Lance G, Thank you for sharing your friendly experience with us, as you mention our service is exquisite we all work really hard to provide our entire guests with a genuine and friendly service, going above and beyond to satisfy their needs. I’ll share your comments with the team specially with Ricardo, Edwin and Edgar so we can keep... More 

Cancun, Mexico
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

one of the very nicest hotels. fabulous choice of restaurants. beautiful pools, especially enjoy the adult pool. the staff is very friendly and professional. I prefer a non-all-inclusive hotel, the food and service are generally Way better. We were here just for the sun, but they also have excellent conference rooms.

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear DrSevo, I’m glad you enjoy your stay at our resort, our pools are one for the most beautiful pools of the area, and definitely having an adults pool provide a special ambiance for guests that want to relax under the Caribbean sun. As you mention our quality of food and service is much more specialized everything is cook to... More 

Parker, Colorado
Top Contributor
85 reviews 85 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ocean view is amazing! hotel is beautiful. great pool and beach. rooms are spacious and clean. food is overpriced and nothing special (as is true of most of the hotels in the area). go off hotel row to eat and buy a case of bottled water for cheaper than a single small bottle at the hotel shop. I would stay... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear TruthBTold00, Thank you for sharing your experience with us, as you mention our hotel grounds are beautiful, lovely views from the turquoise Caribbean ocean from almost everywhere. The pool is perfect to enjoy the warm weather while having a drink and reading a book. We are looking forward your next stay, Sincerely, Manuel Magaña Hotel Manager More 

Frisco, Texas, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked on short notice due to a weather related cancellation at our previously planned destination. I stay at Marriott frequently so I felt it would be a safe bet. It started off great right out of the gate. Georgina at the front desk helped find connecting rooms and I was able to upgrade to a suite in one of... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Aaron W, I’m happy you decided to come to Cancun and stayed with us, I’m glad you and your family had a great experience in our hotel, as you mention we offer a lot of benefits for our Platinum Members; Thank you for your loyalty. Sorry for the situations you experiment we will continue training our staff so we... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time in cancun and our experience was amazing . The staff is friendly and very attentive. Room was clean and maid service was excellent. We spent our days by the pool/beach. The only problem was setting your alarm on your vacation to run down by 6:30am to get a chair. The staff really needs to remove... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Pebs223, Thank you for sharing your great experience with us, I’m happy you found the service you were looking for and deserve, I’ll share your comments with the pool staff specially with Gilberto! I’m really sorry for the inconvenience on the pool situation we are trying to come with the best solution promptly. Sincerely, Manuel Magaña Hotel Manager More 

Birmingham, United Kingdom
Top Contributor
52 reviews 52 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel from 07.03.2015 to 18.05.2015. Our transfers were included as part of the Club 91 package and on arrival we spent 20 mins or so trying to locate our driver then we waited another 20 mins or so for some other passengers for Casa Magna Marriott next door. We had spent over 14 hours travelling so... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Raks21, I am pleased to know you experienced a lovely stay at our Club 91, as you mention it is the perfect way to enjoyed to the fullest your stay, with exquisite food provided by our chefs and personalized attention. I’ll share your comments with everyone at Cub 91. Our Spa is beautiful and relaxing and we have the... More 

Vienna, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently spent 4 nights at the JW Marriott in Cancun. I would highly recommend this hotel. Great Service and great amenities. State of the art workout facility and spa. Have full use of Marriott next door for additional restaurant options. Great dinner options are walking distance across the street. Great pool options.

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Scott H, thank you for choosing JW Marriott Cancun as your destination hotel, I’m happy to know that you enjoy your stay, and experienced our personalized service. We hope to see you again in the hotel, Sincerely, Manuel Magaña Hotel Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Sedona Grill(9)
  • Breakfast buffet(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Lobby bar(3)
  • Room service(3)
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