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All 174 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #18 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
ZenDivaDC Washington, DC
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1,954 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
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English first
Washington, DC
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Came to the JW for a few night's get-away and lounging on the beach. We arrived by 11am and they were more than willing to accommodate us for an early check-in. Everyone around was wonderful and very friendly. Resort is a beautiful property; great pools. If you are without kids, make sure to find the adults only pool. Not just... More

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Cary, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We just got back from staying a week at this hotel, and I must say the location was nice and the hotel itself around the grounds, lobby, pool areas were well maintained and employees always working pick up trash and getting you drinks, the staff was wonderful. The only problems we had was our room, we checked into room 438... More

Was this review helpful? Yes 1
Camillus, New York, United States
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm a Marriott Elite member who does a good amount of traveling. This property is beautiful. We stayed at this resort last August and cannot wait to go back. The rooms are very nice and clean. The pool and beach area is breathtaking. This staff is very friendly and accommodating! I would highly recommend this property to my friends and... More

Was this review helpful? Yes 1
Los Angeles, CA
Top Contributor
104 reviews 104 reviews
58 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you are looking for (or if you have earned) some pampering, select this hotel. The rooms are large as is the bathroom. Staff, as one would expect at a JW, is the very best. They remember my name even after just one encounter. Yes, the prices are high as it is Cancun and the JW is not a roadside... More

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new york
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was awesome! They have their own transportation service which is great. I used their transportation to and from the airport and on some random excursions. The rooms are nice and clean. I stayed in a premium room on a higher floor and the view was spectacular! The beds were very comfortable and the bathroom was really nice and... More

Was this review helpful? Yes 1
Avon, Connecticut
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an outstanding stay at this hotel Aug12-16. Every hotel staff we came across was courteous, helpful, and friendly. The pool area is beautiful and there is an excellent indoor spa for adults with a very large hot tub. The service we received was the best we have ever experienced. I have a teenage son with a severe peanut... More

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Clifton, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I visited Aug 10-15 to celebrate 18yrs married. I never been to Cancun before. The ride from the airport was only 15 minutes. You have to get Prestige car service. Order your ride the day before you arrive. It's only $16 pp. the cab is like $50 ride. Arrived at the hotel and rooms were ready at... More

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San Francisco
12 reviews 12 reviews
11 hotel reviews
175 helpful votes 175 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After spending the first 8 days of a 10 day trip (wife and two kids [ages 5 and 7]) in a couple of different locales in PDC and Puerto Aventuras, a stay at the JW Marriott was exactly what we needed after long flights, argumentative children and not-so-great service. Unlike other resorts---particularly one--- that we stayed in during this trip,... More

Was this review helpful? Yes 5
Provo, Utah
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We have visited this property three times and have had an excellent time each visit. This is a perfect locations for couples, friends or Family. The amenities are great. The pool is fantastic and the beach is even better.

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here for 5 nights in April while our son was out on Spring Break. There was an amazing deal we booked that included breakfast. Each morning we thoroughly enjoyed the wide range of juices and numerous food stations to choose between. Definitely try to book with breakfast included as it was expensive otherwise. The pools were not overcrowded,... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Lounge chair(4)
  • Gift shop(4)
  • Room service(3)
  • Spring Break(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

1,407 photos of this hotel

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Hotel & grounds (290)
Room/suite (171)
Bathroom (36)
Family/play areas (3)
Business center/function rooms (3)
Other (379)

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Hotel & grounds (4)
Business center/function rooms (2)
Pool/beach area (1)
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Other (4)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in Cancun #17 Luxury Hotel in Cancun #17 Top resorts Hotel in Cancun #18 Business Hotel in Cancun #18 On the Beach Hotel in Cancun #20 Family Hotel in Cancun #26 Romantic Hotel in Cancun
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Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of JW Marriott Cancun Resort and Spa and other travelers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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