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All 172 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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87%
Ranked #19 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Dawnn2Duskk San Antonio, TX
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1,916 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
San Antonio, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment we stepped into the JW Marriott Cancun we were overwhelmed with their hospitality and service. The servers at the oceanside grille were extremely efficient and quick. We ate in the Italian restaurant on site. teh food was delictable. We had the outdoor spa experience as well...perfect! Our check in and check out process were both easy and... More

Was this review helpful? Yes 2
Utsunomiya, Japan
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a surprise the Italian restaurant was. I have travelled for 40 years and this is the best restaurant ever. Hard to believe because I eat out 270 days per year 3 meals per day for 41 years on average and to think I would find it here shocked me somewhat but in a very good way. I ate there... More

Was this review helpful? Yes 3
sao paulo
Top Contributor
65 reviews 65 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Amazing property with very nice beachfront pool and excellent structure. Rooms are excellent, very good restaurants and great breakfast with typical Mexican and traditional alternatives. Walking distance from good restaurants and minutes from Downtown Cancun. Definitely recommend!

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful and the staff is friendly! Food & drinks were yummy... my only complaint was the bites! I woke up with new bites every morning. Not that the hotel can prevent bites... The room was nice! I didn't like the bathroom doors but other than that the pool area is amazing!

Was this review helpful? Yes 2
New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the J.W. from 7-3-14 - 7-8-14 and we had a fantastic time! The resort is beautiful and so are the grounds. The staff is very attentive. And the rooms are spacious and comfortable. If you get the chance dine at Gustino's its a bit pricey but well worth it. I will be back!!

Was this review helpful? Yes 2
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want to experience a great time, service, beauty and good food,,, go to JW Marriott in Cancun. The service that the Mexicans provide is unbelievable , every country in the world should send their staff to this resort to get trained.. SIMPLY LOVED THE HOTEL AND POOLS

Was this review helpful? Yes 3
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love it, this hotel is the best place to have fun and relax in the same time we booked for our vacation with Grand bahia Coba and that was the biggest mistake ever after a lot of problem at Grand Bahia we decided to move to JW Marriot , even we paid for all the vacation with Grand Bahia all... More

Was this review helpful? Yes 1
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear nonasam2009: I´m sorry to know that you have a bad experience before us, thank you for the confidence to host your vacations in our property, I’m so glad that you enjoyed your time here as well the service and facilities, thanks for the opportunity to offer you a new service experience. It will be a pleasure to host you... More

Odessa, Tx
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice property white sand beach ..beautiful water..great bar service ..it has it all. I was staying on club 91 level and I will say it is a must do. The employees are very nice. I would definetley return. Thanks JW

Was this review helpful? Yes 3
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Olaguemarco: I´m happy that you enjoyed your stay with us; the white sand and turquoise water make our beach one of the best in Cancun, is nice to see you have time to enjoyed them! Thanks so much for your warmest comments; we will be waiting for you in your next trip to Cancun. Sincerely Manuel Magaña / Hotel... More

Durham NH
Top Contributor
58 reviews 58 reviews
23 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a 5 night stay at the beautiful JW Marriot in Cancun. We opted for the Club 91 level and never had a single regret regarding the property or Club 91. Prior to our arrival, we received an email from Viridiana, the concierge on Club 91, explaining the services and requesting our travel information. Viridiana organized our... More

Was this review helpful? Yes 7
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear pm85: I appreciate your preference in choosing JW Marriott Cancun for your vacations in Cancun, I’m please to read that you had a wonderful time with us and that Club 91 doesn’t disappoint you at all, I will let Viridiana know about the wonderful comments you have made of her in this review, I’m sure she will be happy... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved the shop in the hotel, there you can find everything you need. The garden looks great. The cuisine at the hotel is really good. The rooms are perfect. Very good conference and business center. I love Cancun and Marriott there!

Was this review helpful? Yes
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear MetodiB: Did you have a chance to try the chocolate cookies at the gift shop? Well they are so good and additives!! Next time you’re in Cancun definitely you have to try them. I’m glad that you enjoyed the facilities and service. Thanks so much for your warmest comments. Hope we can host you again Sincerely, Manuel Magaña /... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Lounge chair(4)
  • Gift shop(4)
  • Room service(3)
  • Spring Break(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

1,388 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Spa Hotel in Cancun #18 Luxury Hotel in Cancun #18 Top resorts Hotel in Cancun #19 On the Beach Hotel in Cancun #19 Business Hotel in Cancun #20 Family Hotel in Cancun #26 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
Number of rooms
448

Questions & Answers

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