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JW Marriott Cancun Resort and Spa

#9 of 180 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
JW Marriott Cancun Resort and Spa
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3,026 Reviews from our TripAdvisor Community

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Massachusetts
Level Contributor
1 review
4 of 5 stars Reviewed yesterday NEW

As a group of 5 adults / 6 kids (2-16), we occupied 3 rooms at the JW cancun in February 2014. Beautiful resort, but darn expensive! Some of us, 3 adults and 2 kids had lunch at sadona while awaiting our rom. Basic lunch (no drinks) and it cost us $160 - OUCH! Over the years, I have traveled the... More 

Helpful?
Thank d20513
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Unable to land in cozumel we were set up for one night in this beautiful resort. My suite overlooked the outdoor pools and ocean. The bed was comfortable the sound of the ocean relaxing. This is definitely worth the stay. Eat at the Mexican onsite restaurant. Delicious food and excellent service.

Helpful?
1 Thank Julia S
Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time at this resort hotel. From the moment we checked in and were offered an upgraded room, the staff were most pleasant and accommodating. Housekeeping kept the room immaculate throughout our stay. All of the staff were professional and courteous and appeared to truly enjoy making guests feel welcome and valued. The restaurants on-site were fabulous... More 

Helpful?
1 Thank Dickiedotcom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The staff was exceptional. The staff could not be more accommodating to our family. Sergio at Sedona Grill greeted us every morning with a smile and impeccable service. Our room was beautiful and perfectly maintained. Stunning Resort!

Helpful?
1 Thank Donna G
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Donna G, Thank you for staying with us! I’m glad that you enjoyed our resort and that our staff exceeded your expectations, as you can see, Marriott is truly committed to service excellence. We will let Sergio know that he made your visit to Sedona Grill a memorable experience! I hope that you can visit us once again in... More 

Orlando, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We've been to JW for a number of years and always have a great time. The hotel is always well maintained and the service is excellent. Highly recommend the breakfast buffet in the Sedona Grill. The spa and fitness center are also very nice. Families, couples and friends will enjoy!

Helpful?
1 Thank JNFM
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear JNFM, Thank you for staying at JW Marriott and sharing your experience! I’m glad that you always choose to return to our resort every time you visit Cancun. We make a great effort to keep our facilities clean and in great shape, and of course, to host our guests the way they deserve – with excellence! We hope that... More 

Boynton Beach, Florida
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago NEW

Starting with a common flaw. We confirmed our arrival time the day before but they had no king-bed rooms available even though that's what we reserved. They asked us to check back so we had lunch, walked the grounds and returned 2 hours later. Sorry it will be another 1.5 hours. They were able to fix it so we could... More 

Helpful?
Thank Blinky1227
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort and Spa, responded to this review

Dear Blinky1227, It is always a great pleasure receiving feedback from our guest and we sincerely appreciate the time that you took to write this comment from your latest stay at JW Marriott Cancun. I would like to extend a sincere apology for the inconvenience experienced during your arrival. Please know that this is not a usual performance here at... More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Perfect getaway for our family of four including our 4 and 2 year old sons. The pools meet all of your needs from kiddos to family to private adult section, which we never had the chance to visit... Dining options on the resort were all we needed our entire 5 day visit. The Sedona restaurant felt like home by the... More 

Helpful?
Thank NeverStopExploringDW
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear NeverStopExploringDW, Thank you for staying with us and taking the time to share your experience! I’m glad to know you and your family had a lovely stay at JW Marriott, as you can see it is a great place for both fun and relaxation even while traveling with kids. Our staff will always be glad to host you with... More 

Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Breakfast at Sedona grill was great. Ricardo M and Victor were excellent and food was amazing. Great view too. Omelette station delish. Highly recommend The service by the two gentlemen was superb Thank you After breakfast head to the infinity pool!

Helpful?
1 Thank Drbria
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Drbria, Thank you for sharing your experience and comments! I’m glad that Sedona Grill exceeded your expectations. We try to have the highest quality standards in our food and service. We will let the staff know that they did an excellent job. Sincerely Manuel Magaña Hotel Manager More 

Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just finished a long weekend at this property and was beyond impressed! From Brandon at check-in, Christopher in valet service, the two Davids at Sedona Grill, Jesus, Antonio and Yusef at the pool, and Alejandro at the spa, service was top notch! Food was excellent from morning coffee and fresh pastries to dinner in Sedona Grill. Gym and spa are... More 

Helpful?
Thank travelingatlantamom
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear travelingatlantamom, Thank you for staying with us! I’m glad that you had a lovely stay at JW Marriott. It sounds like you were able to experience all of what our resort has to offer! It is great to know that our staff made you feel welcome and at home. We will let Brandon, Christopher, David, Jesus, Antonio, David, Yusef,... More 

Livingston, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

Everything was wonderful at this resort. The staff was friendly, the resort was clean, and the restaurants great! Highly recommend this place. The pool has the most plush lounge chairs I have ever relaxed in.

Helpful?
Thank Sharon R
MarriottCancun, Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Sharon R, We are really happy to know you had an incredible time with us, as you mention our resort is perfect to relax, enjoying the warm Caribbean weather, admiring the view from our infinity pool and having delicious meals. Thank you for sharing you experience with us, we hope to see you soon. Sincerely Manuel Magaña Hotel Manager More 

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