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JW Marriott Cancun Resort and Spa

#19 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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JW Marriott Cancun Resort and Spa
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JW Marriott Cancun Resort and Spa
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2,376 reviews from our community

Traveler rating
    1,541
    541
    168
    69
    57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bakersfield, California, United States
Top Contributor
263 reviews 263 reviews
82 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed yesterday NEW

Loved the location. I upgraded to a suite extremely amazing view great room. I would of gave if 5 star but the last night they dropped the ball. I had to be up early for a flight so waited for turn down service, was out of towels. Finally at 9 I called and asked them to send them I was... More 

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Dallas, Texas
Top Contributor
132 reviews 132 reviews
53 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Ive had the blessing of staying many times on different hotels in Cancun Ive stayed 3 times at JW Marriot's little brother (Marriott CasaMagna) stayed here this time thinking that this was going to be better, boy I was wrong. My review is bad because THIS IS a 400USD / night hotel that even though is good makes you feel... More 

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Dallas, TX
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just returned from a 4 night stay and had a wonderful time. We found the staff to be courteous and willing to go out of their way to help you. We spent most of our time at the pool and found the service to be very quick and very friendly. We had a suite which was very comfortable and... More 

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Augusta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My two best friends and I decided to head to Cancun for a "girl's trip" to reconnect given our busy schedules and drastically different geographical locations. This was the perfect place to sit back and enjoy amazing cocktails on the turquoise shores of Cancun! Out of all of the property's restaurants, we loved Sedona Grill the most -- they had... More 

Was this review helpful? Yes 2
Alpharetta, Georgia
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Chose the JR Marriott after being misled by the Ritz Carlton reservations group that we could be upgraded to Club Floor (for 400K pts) plus daily cash upgrade or at least access as a Platinum member. The Ritz had "corporate amnesia" the week before our trip. Fortunately, I rechecked the reservation details and The Marriott Platinum desk saved the vacation... More 

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Saint Louis, Missouri
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is my first-ever comment on social media. I've felt compelled to comment achieving Lifetime Platinum status with over 820 nights. I recently stayed at this property (second visit) using points on one 4 night stay and originally submitting for payment on a second room. After achieving enough points to qualify for a second room using 160,000 points with recent... More 

Was this review helpful? Yes 7
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Guest, Greetings from J.W Marriott Cancun! I would like to thank you for writing to us. It is always disappointing to hear of our failures and particularly embarrassing for myself to learn that our systems and people failed to deliver. While I would extend my sincere apologies for the short comings during your stay, it is by no means... More 

Rome, Italy
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just finished our four night stay at the JW and were extremely impressed by every detail. The food, facilities, and service are all excellent. I would recommend the Bali bed rental; its completely worth it for an added bit of luxury, comfort, and privacy. I also had a great spa experience with a cocoa oil massage and use of... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Scouch61853, It is a true pleasure to read your experience with us and to know you had an excellent time, as you mention we all work really hard to provide you with the best service possible, I’m glad you found what you were looking for. Our Spa is perfect for relaxing and pamper yourself and you can’t go wrong... More 

Hawley, Pennsylvania, United States
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and & I had a wonderful time on our recent Cancun getaway. Rooms were very nice & clean. Thanks to Wendy our attendant. Service all around was top notch. Concierge, desk, Restaurants, & shops. Special kudos to Manuel at Argentina Steakhouse in Casa Marriott for superb knowledge & attentiveness. We enjoyed that restaurant the most & dined there... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jade S, I’m glad to know you had an excellent time with us, I’ll share your lovely comments with Wendy and Manuel so they can continue keeping up the good work, which plate did you order in La Capilla Argentina? One of my favorites is the Rib-Eye steak. Next time I recommend you pampering yourself with our Mayan treatments!... More 

Suwanee, Georgia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Took kids for 4 nights over spring break. They enjoyed the amenities and the cabanas made for very comfortable days at the beach or pool. Beaches are beautiful and well maintained. Rooms wee clean and well appointed.

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jason B, I’m happy to know you and your kids enjoy our hotel. Our amazing beaches and amenities are perfect for having fun with your kids, this summer we are launching a special package #AKIDSLIFECANCUN that is kit-friendly package with special amenities, pizza and ice-cream vouchers and more; hopefully you can joins us! Thank you for sharing your experience... More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were here for a business rewards trip and this hotel far exceeded our expectations. The hotel and it's rooms are very nice, there are many dining options at the JW Marriott and next door at the Casa Manga, and the hotel staff is great. There is a waiter that works the pool area name Gilberto, and he made sure... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Brandon S, I’m happy to know you had enjoy your stay and that we exceed your expectations, at our property is perfect to relax and have a great time enjoying the Caribbean weather and ocean. In which venues did you eat? I love going for a steak at our Argentinian restaurant La Capilla, they are exquisite. Thank you for... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Casa Magna(13)
  • Sedona Grill(8)
  • Breakfast buffet(5)
  • Lounge chair(3)
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