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All 178 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #17 of 178 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Mattc80903 Colorado Springs, Colorado
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2,213 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colorado Springs, Colorado
2 reviews
5 of 5 stars Reviewed yesterday NEW

We are currently spending our 6th day at the JW. The food, accommodations and service has been excellent-everything I am accustomed to at a JW. Carols Gonzales the head bellman is fantastic. Carlos is very knowledge about Cancun especially the restaurants. The best bellman service I have experienced at a marriot.

Was this review helpful? Yes 1
Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I now live in "SNO"hio (as the locals call it) but lived in or near Baltimore MD for the past 25 years. I've been very forunate to have winter vacationed in or around the Caribbean every year for the past 25 and have found Cancun the quickest (3 hr non-stop for Bmore) and surest bet for great beach weather year... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear John B, I’m glad to know you are part of our family here at the JW Marriott Cancun resort, it is always a pleasure to host your stay and welcome you in your winter escapes, as you mention Cancun’s is a great option for travelling year round with great weather specially from January to June is the perfect destination... More 

Washington, District of Columbia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the JW, just last weekend. The JW Marriott was hands down the best resort I've been to in Cancun. The front desk agents, bellmen, concierge, Spa attendants, and housekeepers were all friendly and extremely helpful. The rooms are gorgeous with oceanfront views from your very own balcony. The restaurants are wonderful. My brother and I had... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Jleong16, Thank you for taking a time and share you experience with us, as you mention our staff is always going above and beyond to assist you so you can enjoy your stay worrying about nothing! Our venues are delicious and Gustino is a great choice to have a delicious Italian meal while enjoying a good conversation, which one... More 

Jonesboro, Arkansas
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed at the JW Marriott in Cancun for the Christmas holiday. We were so impressed with the facility and the staff at there. We opted for the Club 91 level room that came with access to the club for meals and snacks. The room was beautiful and provided all the luxuries we needed and the club was well... More 

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MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Tracibsmith, Congratulations to your husband, we are glad we made of such a special day a beautiful memory! Our Club 91 is the perfect option for those seeking the privacy and luxury of a club with specialize service and daily exquisite treats from our chefs, our pool cabanas are the perfect place to enjoy the Caribbean among family and... More 

Syracuse, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Edouard Korchounov the hotel manager made sure our stay at the JW Marriott was AAA. Having traveled extensively over the past 20 years I know when a hotel runs correctly. I was at the JW Marriott Cancun in April 2014 for a business meeting and I was super impressed then. I rebooked to spend Christmas along with my wedding anniversary... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Vincent3430, Congratulations on your wedding anniversary, I’m glad you let us be Part of such an incredible celebration! As you mention on your review our staff is always happy to fulfill all our guests request with the most friendliest service in Cancun! The views from our rooms are breathtaking! Thank you for all your lovely comments we will continue... More 

Bogota, Colombia
Top Contributor
61 reviews 61 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

First we made a reservation at the Marriott Casa Magna which is right next to the JW Marriott, but lucky us, before our trip my husband saw an offer at the JW so we changed our plans! Thank God we did, because after seeing both hotels I can tell you that the JW is way better than Casa Magna. First... More 

Was this review helpful? Yes 2
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Nanihernandez, Our pools has brought the attention to all our guests, its incredible design and infinity pool gives a special look to our hotel, thank you for noticing! I’m happy you enjoyed your stayed with us and take advantage of our promotions! As you mention our culinary offer is exquisite, the buffet breakfast has everything to satisfy everyone’s palate!... More 

New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Cancun last April for 5 days and had a great time at this hotel. Very well maintained and accommodating staff. Infinity pool is great for kids and adults. Beautiful ocean view. Just a bus ride away from many attractions or pickups and the city itself. Concierge and Travel desk staff were amazing and provided excellent tips and... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Siva a, Thank you for sharing you amazing experience with us you definitely hit the nail on the head with your lovely comments, as you mention our location is perfect to be all day at the beach and our infinity pool! The best way to experience Chichen Itza is renting a car or by private trip! Did you visit... More 

new jersey
Top Contributor
121 reviews 121 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I am sitting on my balcony at this beautiful hotel right now. The staff is great and the grounds are gorgeous. We hit a few bumps initially but they were quickly fixed. Everyone stops to say hello to you and they are eager to help. As Platinum we were immediately upgraded and well received. No problems getting seats at pool,... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear bigglow, I’m glad to know you are enjoying your stay and the view from our balconies, thank you for noticing our staff we all work hard to provide you with the service you are experiencing! Thank you for always trusting Marriott while travelling is always a pleasure to receive frequent travelers and to hear their positive comments! We hope... More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked Club 91 at the JW Marriott for our winter vacation week, so our room was on the 14th Floor, overlooking the ocean. As other reviewers have said, rooms and view are beautiful, so I will focus on food at Club 91. So, first day, you will be given a menu and asked to select food for the length... More 

Was this review helpful? Yes 3
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear 2222rose, Thank you for taking a time to share your experience with us, as you mention Chef Luis is amazing always trying to satisfy everyone by providing them the special requirements they want, I’m glad to know that he made of your Club 91 experience greater than expected! I’ll share your comments with our staff so they keep up... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This was her third visit to this hotel in Cancun. I found everything from great service and attitude to sour attitudes and very un-accommodating circumstances. The food in the restaurants was good but far from great, the pool staff was insufficient during the mornings, and the staff not as friendly as one would think should be the standard at a... More 

Was this review helpful? Yes 4
MarriottCancun, Director of Restaurants & Bars at JW Marriott Cancun Resort and Spa, responded to this review

Dear David S, Thank you for taking the time to share your recent experience at the JW Marriott Cancun Resort & Spa with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Sedona Grill(9)
  • Breakfast buffet(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Room service(3)
  • Ocean views(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#16 Top resorts Hotel in Cancun
#16 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun

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