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JW Marriott Cancun Resort and Spa

#15 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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JW Marriott Cancun Resort and Spa
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2,666 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I visited JW Marriott Cancun at the end of August. The hotel has the most amazing infinity pool overlooking the Caribbean ocean. The hotel is a very big size like all the other hotels in the area and very nicely kept. The rooms are a bit dated but the view is beautiful. Customer service is amazing. We... More 

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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I generally stay in Marriott's when I travel, either for business or pleasure, as I find them consistent, clean, good location, good service. This Marriott has got to be one of the worst hotels I ever stayed at, particularly for a Marriott. It's the only Marriott I've been in as far as I can remember without an in-room coffee maker.... More 

Was this review helpful? Yes 1
Germany
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 5 night stay at the JW Marriott and must say we thoroughly enjoyed it! The hotel and the grounds are very large and well kept, with several pools and bars, lots of sun loungers and enough umbrellas. The pool staff were great, always friendly and helpful and once a day they came round with... More 

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Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at Marriotts all over the world. This is the nicest. People and Facilities are all the best. Club 91 is their Club level. It costs a little but is well worth it. Food was great each day. It is catered in by their restaurants so the menu changes daily. The staff is great !!! Edilberto, the bartender,... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear wareagke2015, Club 91 is undoubtedly the way to go to enjoy to the fullest your Cancun trip, Edilberto is the best bartender ever, his Martinis are delicious. I’m very happy to know you had a great stay and you enjoy our facilities and service I’ll share your lovely comments with Edilberto, Diana and Norma. Sincerely Manuel Magaña Hotel Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Wine, Chocolates, Roses in the room for our Honeymoon. Hand care taken by the club 91 staff of all our needs. The people were simply amazing. The location beautiful. The local advice and guidance for excursions was spot on. Dessert on our last night was such a wonderful adventure finished with a gift for my wife and thanks for our... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Marc G, Congratulations to the newlyweds, I’m very happy to know you had a great stay and you found the service you were looking for and deserve, where did you have your dinner? We love to make our guests feel at home, we will continue working hard to provide that same service to our entire guests, Sincerely Manuel Magaña... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip to Cancun. I certainly took Tripadvisor reviews into considerations but as a dedicated Marriott Rewards member, this was our definite choice for our 4 night stay in Cancun. The reviews in Tripadvisor convinced me to change my reservation to Club 91 level, and we are glad we did. The personalized service the Club 91 staff... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Mike A, Congratulations, I’m very happy you trust us to make your first visit to Cancun something memorable, how was the celebration party? I’m very glad you follow our guests reviews and decided to go for the club 91 experience as one of our previous guests said is an exclusive all inclusive. Thank you very much for taking a... More 

New York City, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of spending 5 nights at the J./w. Marriott Cancun Resort and Spa for my birthday last June 11th. Unfortunately it rained every single day during our vacation. However, the hotel had a wonderful spa with a huge jacuzzi and indor swimming pool. There were nice restaurants that kept us busy in the hotel and at the... More 

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Walter B, we are very sorry to know that the weather wasn’t as it normally is, if we could make the sun appear for our guests we will definitely do it. I’m glad that didn’t stop you to make your trip something amazing, I’m glad you took advantage and use of spa facilities, the indoor pool with the lagoon... More 

Denver, Colorado
Level Contributor
158 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel, beautiful beaches, one of the better places I've stayed. Pool and hot tub were excellent, plenty of shops and restaurants (bit pricey though), not great for immersion but a very relaxing/peaceful stay

Was this review helpful? Yes 1
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Nate H, thank you for sharing your great stay with us, I’m glad to know you found the service you were looking for. As you mention our pool is perfect to relax and watch the Caribbean. I hope you can come back soon Sincerely, Manuel Magaña Hotel Manager More 

Fort Collins, Colorado
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not sure what to say, other than this was an epic experience. We just enjoyed a long weekend at the JW Marriott Cancun (Club 91!) and it could have not been any more perfect. Based upon the other reviews, we upgraded to "Club 91" which we now call "an exclusive all inclusive." The food and service were spectacular. Walter and... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear BranMincher, I’m very happy to know your experience at our Club 91 was epic, I like the way you describe it an exclusive all inclusive yes it is, it is the perfect way to enjoy to the fullest your stay. The 5 daily serving of meals are delicious and the staff it is just perfect. We look forward to... More 

New York City, New York
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family of four stayed on the Club 91 floor, and we were blown away by the lovely property, but even more so by the fabulous staff. German, Walter, Raquel, Edilberto, Luis and the rest of the Club 91 staff went out of their way to make our vacation wonderful. The pools, spa and gym were lovely, the food at... More 

Was this review helpful? Yes
MarriottCancun, General Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Viaje4fun, the club 91 is definitely the best way to go, I love the view from the 14th floor and the service is just exquisite, I’ll share your lovely comments with German, Walter, Raquel and Edilberto, I’m sure they will send you their best. I’m happy to hear we are your favorite hotel, we will continue working hard so... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Casa Magna(13)
  • Sedona Grill(8)
  • Breakfast buffet(5)
  • Lounge chair(3)
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