We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 175 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Night & $50 Credit
Save Saved
You added JW Marriott Cancun Resort and Spa to your Saves list
JW Marriott Cancun Resort and Spa
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
87%
Ranked #24 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
Write a Review

1,798 people have reviewed this hotel

Traveler rating
    1,162
    409
    131
    62
    34
See reviews for
508
576
30
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Baden, Switzerland
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I have to preface this review by saying that I am not one for big resort properties, no matter how luxurious they are. I stayed here simply because I needed somewhere to base my trips out of. That said everything was good here: Excellent service at front-desk, friendly staff in the various restaurants, great housekeeping staff. My suite facing the... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have been at this resort three times, and it is lovely. Great beach, excellent adult pool area with an exclusive bar. The suites and guest rooms are great. The staff is nice, very kindly and always do the extra mile. The buffet breakfast is awesome!!!! Every time I went there I had the perfect time for relax, enjoy the... More

Was this review helpful? Yes 1
Atlantic City, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I don't know what to tell you. I was at this property for work/fun. The beach was arguably the nicest I've ever experienced (been all over the Caribbean). Food was top notch, service was great. Staff was super helpful and went out of their way to make you feel comfortable. Area is plenty safe (you can walk around if you... More

Was this review helpful? Yes 3
Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

The room was clean, the view was good, the staff seemed to be helpful. We had a group with us that made the trip fun. The trip was good. The food at the hotel was average some of the help was friendly in offering some good places to eat and see.

Was this review helpful? Yes 1
East Brunswick, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was one of the nicest vacations I have taken. The hotel and facilities are extremely clean (and you know what those in the pool and public areas can look like) and the staff is amazing. The servers around the pool knew us by name and always was happy to see and greet us. Armando, Sergio, and Miquel cared for... More

Was this review helpful? Yes 1
Murrieta, California, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Nice resort but very poorly managed. I suspect in most cases this would have been a 5 experience; however, when problems occur this staff is poorly managed and without authority to resolve it. What a complete disappointment to find a front desk staff completely void of concern for their guests. My wife, our two college student sons, and I arrived... More

Was this review helpful? Yes
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Keith R, Thank you for sharing your experience with us. We are truly sorry your arrival was not as you had expected and we did not respond accordingly. We are training our staff to identify our guest needs and focusing in exceeding expectations. We thank you for giving us the opportunity to apologize again. As per our previous conversations... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

This hotel gave us the best service I have ever received from any resort or hotel, EVER! Hands down, they were amazing! There is not one thing I can fault. We stayed 7 days and we ate at all 3 restaurants, on site. There was not one complaint in the group. Also, the location is wonderful and you can walk... More

Was this review helpful? Yes 2
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Guest: I´m happy to hear that we exceed your expectations, staff works hardly and strive to make the stay of our guest unforgettable. Thanks again for taking the time to share it with us your experience and for your wonderful comments. Sincerely Manuel Magaña/ Hotel Manager More

Atlanta,GA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a clean and nice resort. Nothing out of the ordinary but all the amenities one would expect from a JW Marriott. As expected in a Marriott please expect to pay for anything and everything. You can ask for upgrade to Club 91 (their concierge lounge) which offers limited breakfast, lunch and dinner. We upgraded to Club 91 but... More

Was this review helpful? Yes 1
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Nice_Girl_10 : We appreciate your time in sharing with us your experience, Thanks so much for your feedback and comments, our Executive chef will take action immediately. Hope we can welcome you again. Best Regards Manuel Magaña / Hotel Manager More

Denver
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Wedding Overview: Invited guests:63 Guests attending: 22 Budget: $15,000, Spent: $16,700 Pre Wedding Planning: A Francisco Roman was our assigned wedding planner, and he did a fantastic job. He helped us arrange for a small wedding group rate that didn’t require a contract, as well as planning every last detail of our event. One thing to note about all of... More

Was this review helpful? Yes
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Dyserseve19: First of all. I want to thank you for this review and for taking the time to sharing it with us and for having chosen the JW Marriott Cancun for one of the best day of your life… your wedding date. I´m so happy no read about you wedding and that everything went perfect, I am so sorry... More

Leon, Mexico
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 1 week ago

This resort in Cancun is very special, the level of service is amazing, every single staff member treats guests as royalty. Enjoyed the spotless and relaxing pool area and the wide white sandy beach along. A wonderful view of the turquoise waters of caribbean sea.

Was this review helpful? Yes
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear Lita A: I´m so glad you enjoyed your stay with us. The facilities and service you experienced were what you expected at all times, our staff works really hard to create memorable experiences and they will appreciate the recognition you made. Thanks so much for taking the time to share it with us . Best Regards Manuel Magaña /... More

Been to JW Marriott Cancun Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Sedona Grill(9)
  • Breakfast buffet(9)
  • Pool area(5)
  • Gift shop(4)
  • Lounge chair(4)
  • Spring Break(3)
  • Ocean views(3)
  • Lobby bar(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 Family Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 On the Beach Hotel in Cancun
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Agoda, Hotels.com, Expedia, BookIt.com, Tingo, Venere, Asiatravel.com Holdings and Jetsetter so you can book your JW Marriott Cancun Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Marriott Cancun
Jw Marriott Cancun
Cancun Marriott
Jw Marriott Cancun Hotel

Owners: What's your side of the story?

If you own or manage JW Marriott Cancun Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.