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All 174 Cancun hotels

JW Marriott Cancun Resort and Spa

4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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87%
Ranked #18 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Olumyde Lagos State, Nigeria
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1,969 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Lagos State, Nigeria
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Spent 6days in the hotel and it was time well spent...From the warm courteous reception at the checkin desk to the the diverse meal at the restaurants. Stayed on the 6th floor overlooking the beach and the pool, so i woke up watching the sun rise over the beautiful blue ocean. The variety of pools gave options to any guest.

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Manchester, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in the JW Marriott in May and June of this year. Beautiful grounds, pools and beach. Everything you could want in a hotel. Our room was always clean, well maintained and the staff couldn't do enough to help. The only reason that this review isn't five stars is more to do with value for money than anything that the... More

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Senior Contributor
46 reviews 46 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel with beautiful view of the beach. Unfortunately, no continental breakfast included in the rate, but I don´t think this issue can be a real problem. To downtown, buses (R2 leaves you close to the Market 28) every time in front of the hotel - nice choice and very cheap (around 10 Mexican pesos).

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Carmel, Indiana
1 review
5 of 5 stars Reviewed 4 days ago NEW

From out arrival to departure this staff was one of the most friendly hotel staffs I have ever had during a stay. From the front desk clerk to the grounds staff everyone smiled and said hola and would ask how they can assist you. I am a marriott platinum member as have had over 1000 nightly stays at various hotels... More

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Kempsey, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I picked this hotel from its reviews on here, and also a friend stayed here. I asked for a room with a view of the pool when booking, and on arrival did not get it. Room service was great, and I enjoyed leaving tips and getting hand drawn pictures of thanks. The pool area and beach are great, however I... More

Was this review helpful? Yes 1
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear w0rldwanderluster: It is great to receive and discuss your warm comments, Thanks for share your experience with us, I am very sorry to read that you have experienced different service levels during your stay, We always try to provide each guest with excellent service and unfortunately we were not able to achieve this with you. We will definitely take... More

Contributor
18 reviews 18 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is beautiful. The grounds and pool are well kept. They were constantly working on painting and freshening up the exterior while we were there. The staff were all helpful and extremely pleasant. One gentleman, Gilberto, even gave my son his soccer ball to play with because we couldn't get his ball filled. The poolside food was really good... More

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Toronto
Top Contributor
65 reviews 65 reviews
39 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great Marriott stay We love this complex and find staff extremely accommodating and always willing to assist in finding great restaurants and thinks to do out of normal Great value and superb room made our visit special See you soon on our next visit

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
80 reviews 80 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

We as a family have just returned from a two week stay at this property-check in was straight forward without queues infact our entire stay was without any queues be it at concierge front desk or anywhere else.We were on the 11th floor with a suite attached to a double room these were both very good sizes very clean and... More

Was this review helpful? Yes 4
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, well kept, excellent staff (very friendly and helpful), comfortable and clean rooms. The only downside is the cost to eat there...breakfast buffet for 2 kids and 2 adults was about $100 per day- Restaurant eating (sedona grill) for dinner was $200 for small portions and not very tasty food. Drinks down in the lobby bar will run you... More

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Washington, DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Came to the JW for a few night's get-away and lounging on the beach. We arrived by 11am and they were more than willing to accommodate us for an early check-in. Everyone around was wonderful and very friendly. Resort is a beautiful property; great pools. If you are without kids, make sure to find the adults only pool. Not just... More

Was this review helpful? Yes 2
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort and Spa, responded to this review

Dear ZenDivaDC: I´m so pleased to know that you enjoyed your vacations at JW Marriott Cancun. Glad you had time to enjoyed the adult pool and just relax all day admiring the blue turquoise waters of the Mexican Caribbean sea. I´m so happy to read that you enjoy Sedona Grill breakfast! And you are right; we do have a lot... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Casa Magna(15)
  • Breakfast buffet(9)
  • Sedona Grill(9)
  • Pool area(5)
  • Lounge chair(4)
  • Gift shop(4)
  • Spring Break(3)
  • Room service(3)
  • Lobby bar(3)

Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

1,411 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in Cancun #17 Luxury Hotel in Cancun #17 Top resorts Hotel in Cancun #18 On the Beach Hotel in Cancun #18 Business Hotel in Cancun #20 Family Hotel in Cancun #26 Romantic Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
Number of rooms
448

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of JW Marriott Cancun Resort and Spa and other travelers.
4 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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