We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ibis Cancun Centro

Hotel website
Hotel deals
Av Tulum y Nichupte, Cancun 77504, Mexico
Special Offer
Exclusive 15% discount
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
ibis Cancun Centro
Professional photos View all
Browse nearby
ibis Cancun Centro
Write a Review

430 reviews from our community

Traveler rating
    76
    172
    123
    31
    28
See reviews for
54
152
59
90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (430)
  • Mar-May only
    (140)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (131)
All months
Budapest
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is a good hotel, close to plaza, to some restaurants. price is good, clear nice room. Nothing special. What I didn't like: had party at night and we couldn't sleep. Second one: can not open the window. So I had to use the AC, but I hate it.

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, and I appreciate your review, In Cancun it's very odd to have open windows if you are located at down town, it's for your own security, plus it will invite guests to smoke and we are a 100% non smoking hotel. About the noise, I'm very sorry, some guests never respect, but you... More 

Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Ibis Canun for two nights before flying home out of Cancun airport. Normally you know exactly what to expect from Ibis. You get a no frills hotel room which is basic, but well designed, practical, modern, and clean. This Ibis is below the standard. Firstly, the bed was shocking. When I sat down on it I... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, I'm very sorry to hear about this. I will verify with our collaboratos what happened. I must inform you that Ibis in Mexico has different standards, as we are a low budget bussines hotel we don't have mini bar at the room, and we do have safe boxes available at front desk. Our hotel has only four years... More 

Travelers are raving about these Cancun hotels

Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Although the hotel seems like a good place to stay for a night, I highly recommend about choosing other option. First of all the hotel isn't clean (I found hair in the shower when I just entered the room). Secondly, they lie on their website and add more taxes than it said, plus they charge you in the current currency... More 

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Guest, I'm sorry Ibis didn't met your expectations. The web page has several currencies so you can choose which currency helps you to see how much the room will cost you, but the Mexican currency is pesos, and as you can understan we cannot charge prices in other currency than the mexican one. We never charge more, I'm sorry... More 

London
Contributor
20 reviews 20 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 13, 2015

Perfect if you need a place to stay in downtown Cancun. Modern, new building with plenty facilities on the ground floor (Big shopping centre). Very close to ADO Central Bus Station (3 km - 5 min by taxy) and Airport (20min by taxi). Clean rooms and friendly staff. When paying with AMEX you might hear that "the machine is broken"... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, we do accept American Express we are an international brand, so don't worry about this matter. Sometimes becasue of the geographic area the signal of the terminal is low, but that's an Amex issue not a Hotel problem. Thank you very much for choosing us, and I hope to have the pleasure to... More 

Anchorage, Alaska
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 11, 2015

Stayed for 1 night after arrival at the airport. I checked my car into valet and retrieved it the next morning without issue. We booked a sencillo room with traditional Ibis room layout(ive stayed in Ibis in Colombia). Staff including bellboy were very helpful and nice giving us restaurant recommendations and directions. Hotel is attached to walmart and there is... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments. We really aprecieate it and hope to see you back soon. More 

Auckland, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 5, 2015

Small room but clean and tidy. Bed ok. Shower good, only one towel for the room. Staff pleasant. Good value for what it is. Close to shopping mall if need supplies. Rooms fairly noisy but slept well for night

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, thank you very much for your comments, we really appreciate it. At Ibis we strive to make the stays of our guests more pleasant than the expected. I'm very sorry about the noise that you hear at day, we are renovating our bathrooms, and we are about to finish. I hope on your next stay I can attend... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 1, 2015

On Mar 22nd we booked a reservation, and received a confirmation. For our surprise, as we arrived at 1am after our flight from Mexico City, the reception informed us that the reservation was cancelled. No room was available, so there was no alternative for us but to look for another hotel. We were informed that the credit card transaction for... More 

Was this review helpful? Yes
IbisCancunC, Gerente at ibis Cancun Centro, responded to this review

Dear guest, I'm very sorry about your situation. And I apologize for that, as all the hotels in Cancun, we also ask for a warranty for the room, if this warranty is not valid, the hotel cannot honor the reservation after 6 o'clock of the day of arrival. Please let me express my most sincere apology and I hope I... More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2015

It is a nice, clean hotel with good service, it is located couple km away from the city but with good access to public transport. No swimming pool is a con. If you can afford somewhere in the touristic area is recommendable. Good if you rent a car and want to drive around Mayan Riviera

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, thank you very much for your comments, at Ibis we strive always to give a very good service, as you say we are not a beach hotel but we are very well located, we are the best option in the center of Cancun, we are just 15 min from the airport and 10 min to the nearest beautiful... More 

motnreal
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 18, 2015

i was there only one night before going back home. the location is nice, a lot of bus route right outside and close the mall Las Americas. the room was small but very fonctional. it's a really quiet and clean place as well. The staff was really friendly. it's a good hotel for one night/ layover. not too far from... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (51)
Viewed
View from room (11)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (13)
Viewed
Bathroom (4)
Viewed
Dining (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (5)
Viewed
Dining (4)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities