We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ibis Cancun Centro

1.0 of 5 Av Tulum y Nichupte, Cancun 77504, Mexico
Hotel website
Hotel deals
Special Offer
Exclusive 15% discount
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
ibis Cancun Centro
Professional photos View all
Browse nearby
ibis Cancun Centro
Write a Review

372 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Washington DC, District of Columbia
11 reviews 11 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Ibis Cancun Centro is ideal for the traveler on the go. Its location is very ideal as it is closest to town, the ADO bus terminal, a gym, 711 (across the street), and Walmart on-site. I stayed for 3 nights actually and rarely stayed at the property. I didn't even go in the general location of the Walmart. It seems... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, I'm sorry to hear that your stay didn't met your expectations, as a hotel commited with the enviroment we have a program with the towels, the information is inside the bathroom, if you don't leave your towels at the floor, the housekeeper will change your towels and leave you new ones, if you hang the towels at the... More 

Sutton, Ontario, Canada
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Adequate hotel, clean and close to mall where dentist was. Walmart right next door. Good restaurant within walking distance. Hotel Nothing fancy. Within walking distance of mall. Bus close by to Cozumel, hotel zone. Took super shuttle from airport to hotel and return. Excellent shuttle. Would prefer to stay at a resort for longer than overnight.

Was this review helpful? Yes
Top Contributor
103 reviews 103 reviews
65 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there just for one night before flying to USA. It is good for a short stay I think. Quite close to the airport with a market on the ground floor and Italian restaurant opposite the hotel. The wifi was not working and we had to make a complain.

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is good for a short stay, if in transit and do not want to go to the beaches, as it is located downtown Cancun. From the airport you can get there by the buss ADO that takes you to the buss station, and from there take a taxi to the hotel, only 5 pesos. From the hotel to... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A great base to stay, especially for a few nights if you want to explore downtown Cancun. Nextdoor to Las Americanas shopping centre, and near to bull ring. Easy to get buses to Mercado 28 and the beaches in the hotel zone from nearby. Lovely little Italian restaurant downstairs, as well as a very useful supermarket. Great for the price,... More 

Was this review helpful? Yes
Calgary, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

My stay at ibis was good the staff were very helpful and all spoke English which was a great help they also corrected or changed my room when I had a broken of some insects in the room overall would definitely use then again when travelling in and out as I was to Cancun

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 weeks ago

The Asst. Mgr Luis lacked any type of customer service skills. He was so rude, and if it wasn't for myself making int'l calls from my cell to resolve their issue with Agoda Travel via Prceline he was going to kick me out on the street on Christmas!! Never again will I go or recommend this place. dirty bathrooms with... More 

Was this review helpful? Yes
IbisCancunC, Gerente at ibis Cancun Centro, responded to this review

Dear guest, I'm very sorry about your experience, please allow me to express my sincere apologies. We don't ask our guests to leave the hotel, we always try to do something for our clients. I'm going to talk to my assistant and see what went wrong with this external travel agency. More 

Villahermosa, Mexico
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Ibis Cancun is a nice hotel located just a few meters from the main shopping mall, Las Americas. It is sort of far from the downtown area (City Hall, ADO Station, Grocery store, restaurants) but it is a managable distance. A taxi would charge $50 pesos to go there from bus stop. There is a stop for taxis on front... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to ibis Cancun Centro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ibis Cancun Centro

Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:1 star — ibis Cancun Centro 1*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Despegar.com, Travelocity, Agoda, TripOnline SA, Odigeo, ACCOR, EasyToBook and Tingo so you can book your ibis Cancun Centro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Cancun Centro Hotel Cancun

65 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (46)
Room/suite (13)
View from room (8)
Bathroom (4)
Hotel & grounds (8)
Dining (2)
Other (11)

Management photos: Courtesy of the property manager

All management photos (19)
Hotel & grounds (7)
Room/suite (5)
Dining (4)
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay