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ibis Cancun Centro

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Av Tulum y Nichupte, Cancun 77504, Mexico
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ibis Cancun Centro
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458 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (145)
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Ibis Cancun Centro for two nights recently for our Mexico trip. The accommodation is basic and affordable. The breakfast was absolutely unedable and the worst we had whilst in Mexico. Expect rubber eggs and overcooked, unidentifiable vegetables. Ok for a cheap stay, but not representative of Mexico at all.

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, I'm very sorry we didn't met your expectations. We are a business nudget hotel with the best price for our segment and the best breakfast. It's not normal to have this comments but be sure that we'll verify with responsability your opinion. Thank you very much for your feedback. More 

Seattle, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was looking for an inexpensive place to stay that had good internet, so I could work remotely during the weekdays and enjoy my weekends scuba diving. I couldn't have picked a better place. The room was clean, felt modern, and the AC worked very well during my stay. I had a view towards the east. I could sit at... More 

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IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, we do have breakfast included but only if you book on our web page, its a promotion. Best regards More 

Barcelona, Spain
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went in Ibis cancun centro after a travel in Tulum, so we just stayed one night. The room was clean and with air conditionning. The service is ok but son't take your taxi directly through the hotel, it's more expensive. The price was ok too, and you have a mall close to the hotel where you can shop ans... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments. The taxi isn't more expencive than the ones you take at the airport, in fact are half price. Probably are more expensive that the ones you take ar the street, but those aren't safe. We also have the choice of the ADO bus whish is just at the motor lobby of the hotel... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Currently, my family and I are going through the greatest trauma we have ever come to face. With my father in a critical condition in hospital, my brothers and I flew out to Mexico yesterday to be with our Mother to deal with this trauma. We chose to stay at the Ibis as it was close to the Hospital and... More 

Was this review helpful? Yes 4
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, I'm very worried about this situation. I'm the general manager and I'm here now at the hotel. Please, let me know when can I talk to you personally. I will inform the front desk so they can reach me at any time. More 

Travelers are raving about these Cancun hotels

Level Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was ok, but they always left just one towel and I always had to ask for one for my girlfriend everyday. It would be better if they didn't charged a refundable 1.000 pesos for using the safe at the lobby. Why do they need that money at all? Anyway, a minibar and a (free of charge) electronic safe... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, thank you very much for your comments, I'm sorry we didn't met your expectation. All Ibis hotels all around the world are standardized, so you have no surprises, we are a budget hotel. Our breakfast is one of the most varied meals at the center zone for this very low price. I will verify what has happened with... More 

Hobart, Australia
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed June 22, 2015

Ibis is clean hotel. We stayed two nights to do tour from Cancun and cater for late flight. Comfy bed and good air con. Great supermarket next door. Juan on front desk is a gem. This man should be the manager he seems to sort out all the issues for other staff and visitors. He deserves a pay rise Ibis.

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, I will share this with Juan, I agree with you, he as all of our collaborators are very good with their jobs. Thank you once again for share your opinion. Best Regards Francesc Ferrer General Manager More 

Milton Keynes, United Kingdom
Level Contributor
280 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed June 15, 2015

The Ibis Cancun is a useful stopover if travelling through Cancun airport, picking up a rental car. It's about 10 miles (16km) North of the airport and set back from the main tourist area, but close to one of the roads that runs out of Cancun towards the 180D motorway towards Merida and the historic sights of Yucatan. It's a... More 

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IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, we hope we can host you again in a near future. Best regards form the beautiful Cancun More 

Pachuca, Mexico
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed May 31, 2015

I happened to stay at this hotel on business, so it fulfils its purpose perfectly. It is not a beach side hotel nor is it close to the lagoon. The multiple upsides to this hotel are many. It is a very affordable hotel with out the loss of comfort and security. The room was ultra clean, sheets and blankets were... More 

Was this review helpful? Yes 2
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your wonderful review, very complete and objetive. We always strive to have a good service even we are a budget hotel. I must tell you that I think you can also buy the shuttle from Volaris but it has a cost, 70 pesos. Thank you once again and I hope to see you soon in... More 

quintana roo
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed May 26, 2015

The Ibis Hotel is a reasonably priced clean with restaurant inside and out for your convenience..they speak English and are across the street from the Las Americas Mall..then they have a shuttle to airport and rental car office in the lobby area..so for me it is the best deal I have found for a low cost hotel...normally about 65USD per... More 

Was this review helpful? Yes 2
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Hi Sr. Thank you a lot for your feedback, we appreciatte your comments. We hope you come back soon. Fabian Elias Asistant Manager. More 

Budapest
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 18, 2015

It is a good hotel, close to plaza, to some restaurants. price is good, clear nice room. Nothing special. What I didn't like: had party at night and we couldn't sleep. Second one: can not open the window. So I had to use the AC, but I hate it.

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, and I appreciate your review, In Cancun it's very odd to have open windows if you are located at down town, it's for your own security, plus it will invite guests to smoke and we are a 100% non smoking hotel. About the noise, I'm very sorry, some guests never respect, but you... More 

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