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ibis Cancun Centro

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Av Tulum y Nichupte, Cancun 77504, Mexico
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1 room 1 guest
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ibis Cancun Centro
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I made a reservation using Ibis/Accor webpage, for one room to accompodate 2 adults and one 11-year old boy. Rate was very convenient, and the webpage gave me my confirmation. Since I have used this chain of hotels several times without any issues, I just trusted them. When I arrived at the hotel, I was given a double bed room,... More 

Was this review helpful? Yes
IbisCancunC, Gerente at ibis Cancun Centro, responded to this review

Dear guest, I'm sorry that we didn't meet your expectations. As you say in your comment, it's not the first time that you stay in one of our hotels, then you are aware that we don't have extra beds, as we are a standardized hotel. All Ibis hotels have the same conformation of rooms. Some of them, just a few,... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay here. The staff was ok but Diego that works at the front desk was AMAZING. He spoke great English and was so helpful. He was the best! The mall was a good bonus plus the Superama supermarket was great. The water pressure wasn't very good and the room was small but smaller issues for the price.... More 

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, Diego is reading your opinion from him at this moment. I'll make sure to pass your comments to the italian restaurant, and thank you very much once again for choosing us for your stay at Cancun. We have 18 hotels in Mexico and we are 1800 hotels in 92 countries, all of the... More 

Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I got a good deal of this hotel from Expedia. The hotel is pretty basic with decent price, but I like the fact that the hotel is near to the shopping mall (so that I could have a dinner and bought some stuffs easily) and to a shuttle to the airport. The staffs are also friendly.

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments. We apriciate your opinion and we are very thankful for choosing us. We hope to see you back soon in a near future. More 

West Sacramento, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for 6 nights on a family visit to Cancun. The type of hotel is very basic with no frills. The price is right. I wasn't looking for anything fancy, just air conditioning, cleanliness and friendly service.

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, That's what Ibis its all about. Nice room, excelent service, the best location and good breakfast. We hope to see you again here in our hotel in a near future. Best regards More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I have been to several Ibis hotels before an this one by far is the worst. -terrible customer service -air conditioning leaking -no tv remote batteries -the batroom was not clean when we arrived -no bathmat to get out of the shower -the breakfast was ok

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, I'm very sorry about your experience. We are aware of the air conditioner problem and we are working to fix it. Please accept my apoliogies and I hope to see you again here in a near future. Warm regards. More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the Ibis Cancun Centro for two nights recently for our Mexico trip. The accommodation is basic and affordable. The breakfast was absolutely unedable and the worst we had whilst in Mexico. Expect rubber eggs and overcooked, unidentifiable vegetables. Ok for a cheap stay, but not representative of Mexico at all.

Was this review helpful? Yes 3
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, I'm very sorry we didn't met your expectations. We are a business nudget hotel with the best price for our segment and the best breakfast. It's not normal to have this comments but be sure that we'll verify with responsability your opinion. Thank you very much for your feedback. More 

Seattle, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 15, 2015

I was looking for an inexpensive place to stay that had good internet, so I could work remotely during the weekdays and enjoy my weekends scuba diving. I couldn't have picked a better place. The room was clean, felt modern, and the AC worked very well during my stay. I had a view towards the east. I could sit at... More 

Was this review helpful? Yes 1
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments, we do have breakfast included but only if you book on our web page, its a promotion. Best regards More 

Barcelona, Spain
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 13, 2015

We went in Ibis cancun centro after a travel in Tulum, so we just stayed one night. The room was clean and with air conditionning. The service is ok but son't take your taxi directly through the hotel, it's more expensive. The price was ok too, and you have a mall close to the hotel where you can shop ans... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Thank you very much for your comments. The taxi isn't more expencive than the ones you take at the airport, in fact are half price. Probably are more expensive that the ones you take ar the street, but those aren't safe. We also have the choice of the ADO bus whish is just at the motor lobby of the hotel... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 5, 2015 via mobile

Currently, my family and I are going through the greatest trauma we have ever come to face. With my father in a critical condition in hospital, my brothers and I flew out to Mexico yesterday to be with our Mother to deal with this trauma. We chose to stay at the Ibis as it was close to the Hospital and... More 

Was this review helpful? Yes 4
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, I'm very worried about this situation. I'm the general manager and I'm here now at the hotel. Please, let me know when can I talk to you personally. I will inform the front desk so they can reach me at any time. More 

Travelers are raving about these Cancun hotels

Level Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 5, 2015

The room was ok, but they always left just one towel and I always had to ask for one for my girlfriend everyday. It would be better if they didn't charged a refundable 1.000 pesos for using the safe at the lobby. Why do they need that money at all? Anyway, a minibar and a (free of charge) electronic safe... More 

Was this review helpful? Yes
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear guest, thank you very much for your comments, I'm sorry we didn't met your expectation. All Ibis hotels all around the world are standardized, so you have no surprises, we are a budget hotel. Our breakfast is one of the most varied meals at the center zone for this very low price. I will verify what has happened with... More 

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