We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Cancun hotels

Hotel Hacienda de Castilla

3.0 of 5 Hotel   |   Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Hotel website
Hotel amenities
Save Saved
You added Hotel Hacienda de Castilla to your Saves list
Hotel Hacienda de Castilla
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
69%
Ranked #78 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed 3 weeks ago
Adriana D Azusa, California, United States
  • Overview
  • Reviews (98)
  • Photos (36)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (17)
  • Location
  • More
true
Write a Review

98 people have reviewed this hotel

Traveler rating
    24
    43
    18
    6
    7
See reviews for
22
40
11
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Azusa, California, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More

Was this review helpful? Yes
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 15, 2014

Bad location, terrible quality for what it's advertised. Dirty and used up towels and sheets. Wi-fi doesnt work. Dirty shower. Found a hair inside the bed (not the ones that belong to your head.) Got this as a bundle in Travelocity and don't recommnend it. Stay in Playa del Carmen if possible, it is better than Cacun if you are... More

Was this review helpful? Yes 2
Portland, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 10, 2014

We were a group of 5 arriving late into Cancun, traveling to Playa del Carmen the next day. Secured this hotel for one night based on price. We got what we payed for. The location was questionable, even the cab drivers were surprised when we told them where we were going and/or didn't know where the place was. Granted, we... More

Was this review helpful? Yes 1
taunton,somerset
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 30, 2014

sayed here for 10 nights 18 th march 2014.great place .staff friendly well all bar the chief in reasurant service could be better.stayed in room 303. clean shower poor need too run it for at least 5 mins too get tepid water .four blocks to local bus stop.then 15mins to hotel zone by bus .get the r1 bus .just 10... More

Was this review helpful? Yes 1
Austin, Texas
Top Contributor
107 reviews 107 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed here for a couple of nights for around $22 U.S a night. Room was large, clean, good A/C, TV. Bed was comfortable, staff was very ice. The property itself is in good shape, the neighborhood is a little shabby, however it's relatively convenient. 10 min walk to El Centro, 15 to the ADO. Lots of cheap restaurants nearby,... More

Was this review helpful? Yes 2
Alice Springs, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 6, 2014

bad location, they said free breakfast didnt get it, they finally took off one breakfast, coffee extra, service fees extra, this place is way out in bad area, hard to find, nice hotel but bad location, while i drove to airport to pick up my friend, police robbed me, so, stay on the other side of this across tulum, not... More

Was this review helpful? Yes 2
Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
62 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 15, 2014

I booked Expedia's 3-star "hidden hotel" and was booked here. Even though I wanted to stay downtown I was initially concerned because it's not close to anything - restaurants, shops, transportation, etc. I decided to treat it as an adventure and walk as much as possible - 10 minutes to catch the bus, 20 minutes to the Isla Mujeres ferry,... More

Was this review helpful? Yes 5
Phoenix, Arizona
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 9, 2014

This hotel is in Downtown Cancun about 7 miles from the Resort hotel & beaches area. Taxi costs 120 Pesos to beaches but coming back taxis will charge 200 Pesos to leave resort area. You can walk to main road & take the RR-1 (Route 1) bus 9.5 Pesos one way to the Resorts/beaches this same bus will take you... More

Was this review helpful? Yes 5
Calgary, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 6, 2014

This place is probably the best value in Cancun. It's about a 10 minute walk into town but the bus in is just minutes from the hotel door. The staff is kind and speaks very good English. The pool area is beautiful and the restaurant serves up delicious breakfasts with smiling service. The room is a beautiful midrange room for... More

Was this review helpful? Yes 6
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2014

Pro: 1) Friendly staff 2) Free wifi, free computer in the lobby Con: 1) We spent 2 hours on the road to find this hotel. The address appears in Google map is not accurate, we follow the map, but failed to find it. I suggested Expedia list the accurate longitude and latitude. 2) We also use iPad/Android navigation app called... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Hotel Hacienda de Castilla, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Hacienda de Castilla? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Expedia, Tingo, Travelocity, Otel, HotelsClick, Hotels.com, HostelWorld, BookingOdigeoWL and Venere so you can book your Hotel Hacienda de Castilla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

36 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (2)
Viewed
Room/suite (12)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Family/play areas (3)
Viewed
Room/suite (4)
Viewed
Dining (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cancun with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style
#1 Best Value Hotel in Cancun
Hotel Class
Number of rooms
43

Questions & Answers

Questions? Get answers from Hotel Hacienda de Castilla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer