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Hotel Hacienda de Castilla

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Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
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Hotel Hacienda de Castilla
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Hotel Hacienda de Castilla
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118 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent staff; clean room; great air conditioning; hot shower; nice flat-screen TV; comfortable bed; quiet nights; good internet connection; beautiful and spotless pool; safely gated and enclosed parking - all at an unbelievably low price. If you need a place to stay in Cancun, there's no reason at all not to choose this hotel. It's not a neighborhood you want... More 

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1 review
2 of 5 stars Reviewed January 27, 2015

You get what you pay for... Bad: Wifi was terrible, with connectivity going in and out, the night clerk was unhelpful and unfriendly to the point of arrogant rudeness, there were power tools in use during the day just below my room for much of my stay, there was a power-out for several hours, the restaurant food was not very... More 

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Miami, Florida
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 21, 2014

I booked this hotel as part of my vacation package from Expedia. The location is hard to find and the surrounding looks like a place of refugee. You don't want to walk outside in the evening. The hotel is cheap so the facilities are fine for the price. However we found out there's no hot shower in the hotel and... More 

Was this review helpful? Yes 4
Raleigh, North Carolina
2 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 25, 2014

Have you ever wanted to know what $25/night in Downtown Cancun will get you? Book this room. My wife and I stayed here for one night following a week at a posh all-inclusive place in Playa del Carmen. The difference of airfare from one day to the next was sizable, so we decided to book a room downtown, and leave... More 

Was this review helpful? Yes 12
12 reviews 12 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 12, 2014

Yes, I understand it's a budget hotel. Yes, I understand it's not a 5 star hotel... Here are MY facts: If you want to save money this is not the way to go; you will end up spending a lot on taxis since it's (very) far away from anything nice or beautiful. There's no hot (or even warm) water... so... More 

Was this review helpful? Yes 4
Azusa, California, United States
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2014

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More 

Was this review helpful? Yes 3
Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 15, 2014

Bad location, terrible quality for what it's advertised. Dirty and used up towels and sheets. Wi-fi doesnt work. Dirty shower. Found a hair inside the bed (not the ones that belong to your head.) Got this as a bundle in Travelocity and don't recommnend it. Stay in Playa del Carmen if possible, it is better than Cacun if you are... More 

Was this review helpful? Yes 5
Portland, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 10, 2014

We were a group of 5 arriving late into Cancun, traveling to Playa del Carmen the next day. Secured this hotel for one night based on price. We got what we payed for. The location was questionable, even the cab drivers were surprised when we told them where we were going and/or didn't know where the place was. Granted, we... More 

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3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2014

sayed here for 10 nights 18 th march 2014.great place .staff friendly well all bar the chief in reasurant service could be better.stayed in room 303. clean shower poor need too run it for at least 5 mins too get tepid water .four blocks to local bus stop.then 15mins to hotel zone by bus .get the r1 bus .just 10... More 

Was this review helpful? Yes 3
Austin, Texas
Top Contributor
107 reviews 107 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed here for a couple of nights for around $22 U.S a night. Room was large, clean, good A/C, TV. Bed was comfortable, staff was very ice. The property itself is in good shape, the neighborhood is a little shabby, however it's relatively convenient. 10 min walk to El Centro, 15 to the ADO. Lots of cheap restaurants nearby,... More 

Was this review helpful? Yes 2
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