We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Hacienda de Castilla

Hotel website
Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hotel Hacienda de Castilla
View Map
Add Photo Write a Review

138 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    32
    56
    29
    10
    11
See reviews for
30
55
17
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (42)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (44)
All months
new jersey
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 19, 2015

Great staff, willing to help with every aspect of your vacation! Don't let the neighborhood scare you off, this hotel is safe and well equipped with all of updated amenities. My wife and I were pleasantly surprised at how nice the hotel is. The only bad thing was, no air conditioning in the corridors or restaurant. The breakfast was really... More 

Was this review helpful? Yes 6
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 5, 2015 via mobile

Upon arrival the hotel could not find our booking as we had booked the night before, however this was quickly sorted once we showed them our confirmation email. The staff were very friendly and gave us cold bottles of water when we were heading out to the beach which was nice. The wifi did not work in the room at... More 

Was this review helpful? Yes 3
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 26, 2015

Me my wife and two kids stayed at Hacienda De Castila ,...booked because when I got my flight it said to add a hotel for 32 bucks a night......I was completely blown away with the service these guys offer manager David was very professional we arrived at 1140 pm and he showed us our room showed how the ac works... More 

Was this review helpful? Yes 5
Rutland, Vermont
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 20, 2015

We stayed here for 8 days on our visit to Cancun and have no complaints. I read other reviews prior to booking so I was well aware that I was not going to be at a 5 star joint in the best part of Cancun. If you are an adventurer who sees a hotel as simply a place to sleep,... More 

Was this review helpful? Yes 4
Parsippany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 3, 2015

Excellent staff; clean room; great air conditioning; hot shower; nice flat-screen TV; comfortable bed; quiet nights; good internet connection; beautiful and spotless pool; safely gated and enclosed parking - all at an unbelievably low price. If you need a place to stay in Cancun, there's no reason at all not to choose this hotel. It's not a neighborhood you want... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 27, 2015

You get what you pay for... Bad: Wifi was terrible, with connectivity going in and out, the night clerk was unhelpful and unfriendly to the point of arrogant rudeness, there were power tools in use during the day just below my room for much of my stay, there was a power-out for several hours, the restaurant food was not very... More 

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 21, 2014

I booked this hotel as part of my vacation package from Expedia. The location is hard to find and the surrounding looks like a place of refugee. You don't want to walk outside in the evening. The hotel is cheap so the facilities are fine for the price. However we found out there's no hot shower in the hotel and... More 

Was this review helpful? Yes 5
Raleigh, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 25, 2014

Have you ever wanted to know what $25/night in Downtown Cancun will get you? Book this room. My wife and I stayed here for one night following a week at a posh all-inclusive place in Playa del Carmen. The difference of airfare from one day to the next was sizable, so we decided to book a room downtown, and leave... More 

Was this review helpful? Yes 14
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 12, 2014

Yes, I understand it's a budget hotel. Yes, I understand it's not a 5 star hotel... Here are MY facts: If you want to save money this is not the way to go; you will end up spending a lot on taxis since it's (very) far away from anything nice or beautiful. There's no hot (or even warm) water... so... More 

Was this review helpful? Yes 4
Azusa, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 6, 2014

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

265 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (38)
Viewed
Family/play areas (1)
Viewed
Room/suite (15)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Pool/beach area (3)
Viewed
Other (10)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (213)
Viewed
Amenities (28)
Viewed
Pool (21)
Viewed
Restaurants and Bars (23)
Viewed
Standard Double Room (48)
Viewed
Standard King Room (44)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Family/play areas (3)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
2.1 mi away
ibis Cancun Centro
ibis Cancun Centro
#92 of 178 in Cancun
3.5 of 5 stars 483 reviews
1.4 mi away
Hotel del Sol
Hotel del Sol
#101 of 178 in Cancun
3.5 of 5 stars 87 reviews
0.6 mi away
Hotel Batab
Hotel Batab
#79 of 178 in Cancun
3.5 of 5 stars 49 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Xbalamque Resort & Spa
2.9 mi away
Sotavento Hotel & Yacht Club
0.5 mi away
Hotel & Suites Nader
Hotel & Suites Nader
#47 of 178 in Cancun
4.5 of 5 stars 49 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay