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Hotel Hacienda de Castilla

3.0 of 5 Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
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Hotel Hacienda de Castilla
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Hotel Hacienda de Castilla
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109 reviews from our community

Traveler rating
    27
    46
    20
    7
    9
See reviews for
23
43
15
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel as part of my vacation package from Expedia. The location is hard to find and the surrounding looks like a place of refugee. You don't want to walk outside in the evening. The hotel is cheap so the facilities are fine for the price. However we found out there's no hot shower in the hotel and... More 

Was this review helpful? Yes 2
Raleigh, North Carolina
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 25, 2014

Have you ever wanted to know what $25/night in Downtown Cancun will get you? Book this room. My wife and I stayed here for one night following a week at a posh all-inclusive place in Playa del Carmen. The difference of airfare from one day to the next was sizable, so we decided to book a room downtown, and leave... More 

Was this review helpful? Yes 6
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 12, 2014

Yes, I understand it's a budget hotel. Yes, I understand it's not a 5 star hotel... Here are MY facts: If you want to save money this is not the way to go; you will end up spending a lot on taxis since it's (very) far away from anything nice or beautiful. There's no hot (or even warm) water... so... More 

Was this review helpful? Yes 3
Azusa, California, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More 

Was this review helpful? Yes 2
Las Vegas, Nevada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 15, 2014

Bad location, terrible quality for what it's advertised. Dirty and used up towels and sheets. Wi-fi doesnt work. Dirty shower. Found a hair inside the bed (not the ones that belong to your head.) Got this as a bundle in Travelocity and don't recommnend it. Stay in Playa del Carmen if possible, it is better than Cacun if you are... More 

Was this review helpful? Yes 5
Portland, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 10, 2014

We were a group of 5 arriving late into Cancun, traveling to Playa del Carmen the next day. Secured this hotel for one night based on price. We got what we payed for. The location was questionable, even the cab drivers were surprised when we told them where we were going and/or didn't know where the place was. Granted, we... More 

Was this review helpful? Yes 2
taunton,somerset
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2014

sayed here for 10 nights 18 th march 2014.great place .staff friendly well all bar the chief in reasurant service could be better.stayed in room 303. clean shower poor need too run it for at least 5 mins too get tepid water .four blocks to local bus stop.then 15mins to hotel zone by bus .get the r1 bus .just 10... More 

Was this review helpful? Yes 3
Austin, Texas
Top Contributor
107 reviews 107 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed here for a couple of nights for around $22 U.S a night. Room was large, clean, good A/C, TV. Bed was comfortable, staff was very ice. The property itself is in good shape, the neighborhood is a little shabby, however it's relatively convenient. 10 min walk to El Centro, 15 to the ADO. Lots of cheap restaurants nearby,... More 

Was this review helpful? Yes 2
Alice Springs, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed March 6, 2014

bad location, they said free breakfast didnt get it, they finally took off one breakfast, coffee extra, service fees extra, this place is way out in bad area, hard to find, nice hotel but bad location, while i drove to airport to pick up my friend, police robbed me, so, stay on the other side of this across tulum, not... More 

Was this review helpful? Yes 2
Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
62 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 15, 2014

I booked Expedia's 3-star "hidden hotel" and was booked here. Even though I wanted to stay downtown I was initially concerned because it's not close to anything - restaurants, shops, transportation, etc. I decided to treat it as an adventure and walk as much as possible - 10 minutes to catch the bus, 20 minutes to the Isla Mujeres ferry,... More 

Was this review helpful? Yes 6
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Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Number of rooms: 43
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Cancun

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