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Hotel Hacienda de Castilla

3.0 of 5 Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
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Hotel Hacienda de Castilla
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Hotel Hacienda de Castilla
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103 reviews from our community

Traveler rating
    25
    44
    19
    7
    8
See reviews for
22
42
12
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Have you ever wanted to know what $25/night in Downtown Cancun will get you? Book this room. My wife and I stayed here for one night following a week at a posh all-inclusive place in Playa del Carmen. The difference of airfare from one day to the next was sizable, so we decided to book a room downtown, and leave... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2014

Yes, I understand it's a budget hotel. Yes, I understand it's not a 5 star hotel... Here are MY facts: If you want to save money this is not the way to go; you will end up spending a lot on taxis since it's (very) far away from anything nice or beautiful. There's no hot (or even warm) water... so... More

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Azusa, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More

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Las Vegas, Nevada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 15, 2014

Bad location, terrible quality for what it's advertised. Dirty and used up towels and sheets. Wi-fi doesnt work. Dirty shower. Found a hair inside the bed (not the ones that belong to your head.) Got this as a bundle in Travelocity and don't recommnend it. Stay in Playa del Carmen if possible, it is better than Cacun if you are... More

Was this review helpful? Yes 4
Portland, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 10, 2014

We were a group of 5 arriving late into Cancun, traveling to Playa del Carmen the next day. Secured this hotel for one night based on price. We got what we payed for. The location was questionable, even the cab drivers were surprised when we told them where we were going and/or didn't know where the place was. Granted, we... More

Was this review helpful? Yes 1
taunton,somerset
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 30, 2014

sayed here for 10 nights 18 th march 2014.great place .staff friendly well all bar the chief in reasurant service could be better.stayed in room 303. clean shower poor need too run it for at least 5 mins too get tepid water .four blocks to local bus stop.then 15mins to hotel zone by bus .get the r1 bus .just 10... More

Was this review helpful? Yes 2
Austin, Texas
Top Contributor
107 reviews 107 reviews
41 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed here for a couple of nights for around $22 U.S a night. Room was large, clean, good A/C, TV. Bed was comfortable, staff was very ice. The property itself is in good shape, the neighborhood is a little shabby, however it's relatively convenient. 10 min walk to El Centro, 15 to the ADO. Lots of cheap restaurants nearby,... More

Was this review helpful? Yes 2
Alice Springs, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 6, 2014

bad location, they said free breakfast didnt get it, they finally took off one breakfast, coffee extra, service fees extra, this place is way out in bad area, hard to find, nice hotel but bad location, while i drove to airport to pick up my friend, police robbed me, so, stay on the other side of this across tulum, not... More

Was this review helpful? Yes 2
Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
62 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 15, 2014

I booked Expedia's 3-star "hidden hotel" and was booked here. Even though I wanted to stay downtown I was initially concerned because it's not close to anything - restaurants, shops, transportation, etc. I decided to treat it as an adventure and walk as much as possible - 10 minutes to catch the bus, 20 minutes to the Isla Mujeres ferry,... More

Was this review helpful? Yes 5
Phoenix, Arizona
Top Contributor
67 reviews 67 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 9, 2014

This hotel is in Downtown Cancun about 7 miles from the Resort hotel & beaches area. Taxi costs 120 Pesos to beaches but coming back taxis will charge 200 Pesos to leave resort area. You can walk to main road & take the RR-1 (Route 1) bus 9.5 Pesos one way to the Resorts/beaches this same bus will take you... More

Was this review helpful? Yes 5
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Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Number of rooms: 43
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