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All 175 Cancun hotels

Hotel Hacienda de Castilla

3.0 of 5 Hotel   |   Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
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Hotel Hacienda de Castilla
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Ranked #80 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
CoraBrooke Portland, Oregon
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96 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Las Vegas, Nevada
1 review
2 of 5 stars Reviewed 1 week ago

Bad location, terrible quality for what it's advertised. Dirty and used up towels and sheets. Wi-fi doesnt work. Dirty shower. Found a hair inside the bed (not the ones that belong to your head.) Got this as a bundle in Travelocity and don't recommnend it. Stay in Playa del Carmen if possible, it is better than Cacun if you are... More

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Portland, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were a group of 5 arriving late into Cancun, traveling to Playa del Carmen the next day. Secured this hotel for one night based on price. We got what we payed for. The location was questionable, even the cab drivers were surprised when we told them where we were going and/or didn't know where the place was. Granted, we... More

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

sayed here for 10 nights 18 th march 2014.great place .staff friendly well all bar the chief in reasurant service could be better.stayed in room 303. clean shower poor need too run it for at least 5 mins too get tepid water .four blocks to local bus stop.then 15mins to hotel zone by bus .get the r1 bus .just 10... More

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Austin, Texas
Top Contributor
104 reviews 104 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed here for a couple of nights for around $22 U.S a night. Room was large, clean, good A/C, TV. Bed was comfortable, staff was very ice. The property itself is in good shape, the neighborhood is a little shabby, however it's relatively convenient. 10 min walk to El Centro, 15 to the ADO. Lots of cheap restaurants nearby,... More

Was this review helpful? Yes 1
Alice Springs, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 6, 2014

bad location, they said free breakfast didnt get it, they finally took off one breakfast, coffee extra, service fees extra, this place is way out in bad area, hard to find, nice hotel but bad location, while i drove to airport to pick up my friend, police robbed me, so, stay on the other side of this across tulum, not... More

Was this review helpful? Yes 1
Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
56 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 15, 2014

I booked Expedia's 3-star "hidden hotel" and was booked here. Even though I wanted to stay downtown I was initially concerned because it's not close to anything - restaurants, shops, transportation, etc. I decided to treat it as an adventure and walk as much as possible - 10 minutes to catch the bus, 20 minutes to the Isla Mujeres ferry,... More

Was this review helpful? Yes 3
Phoenix, Arizona
20 reviews 20 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 9, 2014

This hotel is in Downtown Cancun about 7 miles from the Resort hotel & beaches area. Taxi costs 120 Pesos to beaches but coming back taxis will charge 200 Pesos to leave resort area. You can walk to main road & take the RR-1 (Route 1) bus 9.5 Pesos one way to the Resorts/beaches this same bus will take you... More

Was this review helpful? Yes 4
Calgary, Canada
17 reviews 17 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 6, 2014

This place is probably the best value in Cancun. It's about a 10 minute walk into town but the bus in is just minutes from the hotel door. The staff is kind and speaks very good English. The pool area is beautiful and the restaurant serves up delicious breakfasts with smiling service. The room is a beautiful midrange room for... More

Was this review helpful? Yes 5
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2014

Pro: 1) Friendly staff 2) Free wifi, free computer in the lobby Con: 1) We spent 2 hours on the road to find this hotel. The address appears in Google map is not accurate, we follow the map, but failed to find it. I suggested Expedia list the accurate longitude and latitude. 2) We also use iPad/Android navigation app called... More

Was this review helpful? Yes 1
San Jose, California
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 3, 2014

Only stayed one night between flights. Friendly staff. Slow, but working and free computers in lobby. Close to ADO bus station for 15 minute walk during the day. Otherwise negotiate a 25 pesos taxi ride from ADO. Slummy area of town. Take a flashlight for night. Just a basic room. Clean and quiet. I opened window to get fresh air... More

Was this review helpful? Yes 4

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Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #80 of 175 hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
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