We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Hacienda de Castilla

Hotel website
Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla
Panoramas (5)
View Map
Add Photo Write a Review

154 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Oz
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

for $32 USD per nite, this was not supposed to be a luxury hotel. Location - Just off the main boulevard, Tulum Ave, easy access to bus and taxi; residential. Walking distance to Market 23 - great place to eat and do some shopping. Can even walk to Market 28 ( easier to take the bus), the other shopping area... More 

Helpful?
3 Thank iks_ab_ibble
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked myself into this hotel for a week - and stayed one night. The hotel is very dated. My room smelled funny and the sheets and towels, pillow cases etc. were all so old and worn it was terrible. The restaurant was very good I will say. The neighborhood was downright nasty. Picture trash covering the streets, dozens of... More 

Helpful?
1 Thank ChrissyHW

Travelers are raving about these Cancun hotels

Oldenburg, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 22, 2015 via mobile

Very Bad wifi connection. Rooms are OK and they are clean. Very close to the ADO Busstation and market28. At the pool the air con from the neightbour kills every silent second. Food is OK but not more.

Helpful?
2 Thank Benjamin W
Utrecht, The Netherlands
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed December 6, 2015

Quiet location, near the ADO-busstation and shops where me and my husband only stayed for 1 night. Friendly guy at the reception desk and good food in the restaurant for diner and breakfast. Enough choice, good price! Rooms (with airco!) and the bathroom is ok. The pool itself is tiny, but perfect for a refreshment. The terrace, reception and poolarea... More 

Helpful?
Thank Urs40
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 29, 2015 via mobile

Pro - Budget place. - Room is pretty clean. I stayed here for entire week, cleaning staffs does good job. - Close to local culture, this is a plus for me personally. If you are all inclusive resort person, this is not for you. - I don't speak Spanish, I find staff are friendly. Con - Can be little challenging... More 

Helpful?
1 Thank Kenny S
Greenfield, Wisconsin
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 1, 2015

A little disappointed with this hotel. They said there was wi-fi and they gave you the codes, but it didn't work. You go to front desk to let them know and they give you a "secret" code that only works in the lobby area. Even that did not work. Got up at 7 and went down foe some coffee. No... More 

Helpful?
Thank margarita2009
Seattle,WA
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed October 21, 2015 via mobile

A bit run down and could use some refurbishing. That said, it is clean, the bed was firm and the air conditioner and television worked fine. The wi-fi was sufficient for FaceTime. The bathroom was clean and shower temp was the same as the air temperature. In other words, it was not hot. The pool water was cloudy and needed... More 

Helpful?
1 Thank SESeattlemom
Leeds, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

Brilliant hotel! Would definitely stay again. Getting here was deceptive as it's down town Cancun but the hotel is nothing like the area. A nice, welcoming and very helpful atmosphere awaits, clean rooms with air conditioning that works and the cleaner is a master at towl animals and making your stuff look tidy! Plus dead cheap. Easy to get into... More 

Helpful?
1 Thank WilsonCW2014
new jersey
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 19, 2015

Great staff, willing to help with every aspect of your vacation! Don't let the neighborhood scare you off, this hotel is safe and well equipped with all of updated amenities. My wife and I were pleasantly surprised at how nice the hotel is. The only bad thing was, no air conditioning in the corridors or restaurant. The breakfast was really... More 

Helpful?
9 Thank mario_purcell
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 5, 2015 via mobile

Upon arrival the hotel could not find our booking as we had booked the night before, however this was quickly sorted once we showed them our confirmation email. The staff were very friendly and gave us cold bottles of water when we were heading out to the beach which was nice. The wifi did not work in the room at... More 

Helpful?
4 Thank Lucy H
Questions? Get answers from hotel staff and past guests. Ask a question

268 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Room/suite (15)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Pool/beach area (3)
Viewed
Other (13)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (213)
Viewed
Amenities (28)
Viewed
Pool (21)
Viewed
Restaurants and Bars (23)
Viewed
Standard Double Room (48)
Viewed
Standard King Room (44)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Family/play areas (3)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
2.1 mi away
ibis Cancun Centro
ibis Cancun Centro
#87 of 180 in Cancun
3.5 of 5 stars 593 reviews
1.9 mi away
Imperial Las Perlas Cancun Condos
0.9 mi away
Oasis Smart
Oasis Smart
#42 of 180 in Cancun
4.0 of 5 stars 278 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Xbalamque Resort & Spa
0.6 mi away
Hotel Batab
Hotel Batab
#78 of 180 in Cancun
3.5 of 5 stars 59 reviews
1.4 mi away
Grand City Hotel
Grand City Hotel
#63 of 180 in Cancun
4.0 of 5 stars 167 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay