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Hotel Hacienda de Castilla

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Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
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Hotel Hacienda de Castilla
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Hotel Hacienda de Castilla
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130 reviews from our community

Traveler rating
    30
    52
    27
    10
    11
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28
51
17
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

The title of this post is not even a slight exaggeration. Our taxi driver couldn't even find the hotel, people in the area that he stopped to ask had never even heard of it. It's down a very dark ally with no street lights in the middle of a neighborhood that looked like it had been hit by a bomb.... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Upon arrival the hotel could not find our booking as we had booked the night before, however this was quickly sorted once we showed them our confirmation email. The staff were very friendly and gave us cold bottles of water when we were heading out to the beach which was nice. The wifi did not work in the room at... More 

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Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me my wife and two kids stayed at Hacienda De Castila ,...booked because when I got my flight it said to add a hotel for 32 bucks a night......I was completely blown away with the service these guys offer manager David was very professional we arrived at 1140 pm and he showed us our room showed how the ac works... More 

Was this review helpful? Yes 2
Rutland, Vermont
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2015

We stayed here for 8 days on our visit to Cancun and have no complaints. I read other reviews prior to booking so I was well aware that I was not going to be at a 5 star joint in the best part of Cancun. If you are an adventurer who sees a hotel as simply a place to sleep,... More 

Was this review helpful? Yes 1
Parsippany
2 reviews
5 of 5 stars Reviewed March 3, 2015

Excellent staff; clean room; great air conditioning; hot shower; nice flat-screen TV; comfortable bed; quiet nights; good internet connection; beautiful and spotless pool; safely gated and enclosed parking - all at an unbelievably low price. If you need a place to stay in Cancun, there's no reason at all not to choose this hotel. It's not a neighborhood you want... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 27, 2015

You get what you pay for... Bad: Wifi was terrible, with connectivity going in and out, the night clerk was unhelpful and unfriendly to the point of arrogant rudeness, there were power tools in use during the day just below my room for much of my stay, there was a power-out for several hours, the restaurant food was not very... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

Miami, Florida
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 21, 2014

I booked this hotel as part of my vacation package from Expedia. The location is hard to find and the surrounding looks like a place of refugee. You don't want to walk outside in the evening. The hotel is cheap so the facilities are fine for the price. However we found out there's no hot shower in the hotel and... More 

Was this review helpful? Yes 4
Raleigh, North Carolina
2 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 25, 2014

Have you ever wanted to know what $25/night in Downtown Cancun will get you? Book this room. My wife and I stayed here for one night following a week at a posh all-inclusive place in Playa del Carmen. The difference of airfare from one day to the next was sizable, so we decided to book a room downtown, and leave... More 

Was this review helpful? Yes 13
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 12, 2014

Yes, I understand it's a budget hotel. Yes, I understand it's not a 5 star hotel... Here are MY facts: If you want to save money this is not the way to go; you will end up spending a lot on taxis since it's (very) far away from anything nice or beautiful. There's no hot (or even warm) water... so... More 

Was this review helpful? Yes 4
Azusa, California, United States
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2014

We spent 3 days, very clean, everything works perfect , Wi-Fi, clean towels, small pool ok, food so good and staff so friendly.""""" inconvience"""" is the location , good to walk until 7pm after that, need taxi. Also need to install elevators. It is hard that you need to bring your luggage using stairs. Good for the price that we... More 

Was this review helpful? Yes 3
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