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All 174 Cancun hotels

The Royal Mayan

3.5 of 5 Hotel   |   Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico
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84%
Ranked #38 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 21, 2014
barbijd92 Chester, New Jersey
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529 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Chester, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2014

Very old school, needs a refurbishment. It's sister hotel, the Royal Sands, is much better. Very noisy, our room was next to a large group who drank all night, then would decide to run downstairs to the pool.

Was this review helpful? Yes 1
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

Really nice hotel. Staff were very friendly and helpful. Buffet breakfast was awesome with mexican and western food. Our room was big and very clean. I would recommend families and couples to stay here.

Was this review helpful? Yes 5
Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2014

Older hotel, there are 3 linked together, the other two are newer but would stay in this one all day long. Away from the hotel zone which I consider a huge plus. Get a higher floor. Beds can be a little hard so just ask for one of those eggshell things and you're golden. We stay here or a lot... More

Was this review helpful? Yes 2
Kitchener
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2014

I was very pleased with the large room which had two exits to the expansive balcony, terrific views , fabulous ocean breezes and 2 full bathrooms. Thanks for a memorable Mexican family vacation! My son and I loved the large waves and the luxurious sandy beach. My two daughters would not get out of the pools. We even went to... More

Was this review helpful? Yes 4
Cocoa Beach, Florida
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 12, 2014

The resort is very pretty. It's not directly in the central tourist zone, so there are not a lot of "spring breakers" running around. There are plenty of things to do for kids, teenagers, and young adults, with out having to feel out of place or overwhelmed. The bus ride to the tourist center us 5-20 minutes. This depends on... More

Was this review helpful? Yes 4
Kiev, Ukraine
Contributor
17 reviews 17 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 27, 2014

We stayed in Royal Mayan in the beginning of Jan 2014 and it seems now the hotel changed its name to Emporio Family suits. This is not exactly the hotel but the private club that offers some of its apartments as a hotel rooms. It's very well located - in very quiet area on a gorgeous beach - unbeatable for... More

Was this review helpful? Yes 1
Springfield, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2014

Gorgeous property, beautiful views, clean pools, a beach to die for. The room was lovely with a large terrace, full kitchen, and a very comfortable bed. Maid service and wait staff were excellent. Food was truly outstanding. This was a wonderful property to visit and we would certainly return!

Was this review helpful? Yes 2
Oro Valley, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 7, 2014

Wonderful as always and unfortunate that they are closing down. I am an owner and voted to keep it open, unfortunately we are losing the resort as it was and all the wonderful staff which was the best ever. Loved the people and the resort. It will be missed by everyone involved.

Was this review helpful? Yes 4
Grove City, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 30, 2014

First I would say I am all about value and don't need the latest greatest bells and whistles in what I buy. The Royal Mayan gave me more than what I paid for. Rooms were clean and everything worked though I agree some of the room could use updating. The staff went out of their way for you and were... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 27, 2014 via mobile

The hotel was nothing as it was advertised on their site. The room wasn't even what we paid for. We asked for a king bed and what we got was 2 twin beds and as a couple this was not ideal. They did not provide soap or shampoo or any the necessary cleaning supplies. Everything was really expensive for no... More

Was this review helpful? Yes 2
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Additional Information about The Royal Mayan

Address: Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Mayan 3.5*
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Also Known As:
The Royal Mayan Hotel Cancun
Royal Mayan Cancun Mexico
Cancun Mayan Hotel

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#12 Family Hotel in Cancun #25 Spa Hotel in Cancun #34 On the Beach Hotel in Cancun #35 Romantic Hotel in Cancun #38 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Guests at The Royal Mayan can relax on the powder-white sand or by the pool and enjoy a variety of activities such as tennis and sail boating. The resort is next to The Royal Caribbean and The Royal Islander and guests can use the amenities at all three clubs. A shuttle bus service is also available to The Royal Sands and The Royal Cancun -Club Internacional de Cancun, the other two Royal Resorts. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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