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All 170 Cancun hotels »

The Royal Caribbean

3.5 of 5
Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Hotel amenities
Special offer
25% off + Free Transfers
Ranked #16 of 170 hotels in Cancun
4.5 of 5 stars 229 Reviews
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229 reviews from our community

What travelers say about this hotel
  • Happy Hour(9)
  • Time share(7)
  • Maid service(6)
  • Very friendly(6)
  • Bedroom villa(5)
  • Personal concierge(3)
Traveler rating
    148
    54
    15
    5
    7
Only show reviews for Family (88) | Couples (57) | Business (2)
Date Rating
amishboatdrinks
Harrisburg, Pennsylvania
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed October 31, 2011
1
person found this review helpful

I traded this resort from my interval international timeshare and this was one of the nicest trades I have ever made. The unit was large, I had the two bedroom, full kitchen. The resort was beautiful and the staff were excellent. We were there during a hurricane turned tropical storm and the staff were great at helping with our needs... More

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Anthony D
Chicago, Illinois
1 review
1 helpful vote
5 of 5 stars Reviewed October 27, 2011
1
person found this review helpful

This is by far the best resort I have ever stayed at. The rooms are great, a bit out of date but great. The Pool area is fantastic, large and spacious, and very well maintained. The staff was better than i could of ever expected, very accommodating and truly cared. The food was mouth watering at every restaurant, and still... More

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Ray1208
Philadelphia
2 reviews
2 helpful votes
5 of 5 stars Reviewed October 27, 2011
1
person found this review helpful

We just got back from a week at the Royal Caribbean in Cancun and we had a blast. This trip was for our 5 year wedding anniversary The hotel was exactly what I was looking for. We went on a timeshare that was a gift from my in laws, so I cant say anything about the value. We werent pitched... More

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marvin2621
Greenville, New York
1 review
1 helpful vote
5 of 5 stars Reviewed October 25, 2011
1
person found this review helpful

traveled with 3 kids 13,9,and 8 the hotel was very family friendly..our concierge Ian was fantastic...I cannot say enough about how wonderful the staff was. The staff was not pushy at all about buying a timeshare. I would go back to the royal resorts again. The rooms were clean we, we had a two bedroom on the 10th floor overlooking... More

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Goldenstarr
New York
Reviewer
5 reviews
12 helpful votes
4 of 5 stars Reviewed October 17, 2011
1
person found this review helpful

I drink a lot of water and it can add costs to your vacation if you have to buy it. So when I can drink tap water at certain resorts I like to let the more adventurous travelers know. I drank tap water at the Royal Sands and the Royal Caribbean in Cancun for two weeks with no problems. The... More

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Camilo_Royal_Resorts, Community Manager at The Royal Caribbean, responded to this review
November 7, 2011

Thank you for taking the time to share your Royal Resorts experience with others. Your remarks are very helpful in allowing us to continue to deliver the most excellent experience. I'm happy to read your mention of the tap water at Royal Resorts. As you clearly state, it is safe to drink for all our guests. Thank you for the... More

AlexTheG
New York City, New York
1 review
5 of 5 stars Reviewed October 13, 2011

Loved this place. The staff was great and incredibly helpful. The rooms were clean and quaint. The pool was a fun and relaxing. The beach was clean and the waves inviting. Loved it. Best bang for the buck I've stayed at. More

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Laurie L
Fort Wayne, Indiana
2 reviews
5 of 5 stars Reviewed October 12, 2011

Just spent a glorious week at this resort. We were totally blown away by the accomodations, the first class service, the cleanliness of the resort and the friendliness of the staff. Our concierge staff member was "Obed" and he was so incredibly helpful and nice. The pool area was fabulous and my favorite "pool boy" was Cesar...he made sure that... More

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SeanHaney
San Mateo, California, United States
1 review
3 helpful votes
4 of 5 stars Reviewed October 6, 2011
3
people found this review helpful

We traded for this timeshare and overall it's a great place to stay. It is nestled with two other royal resorts so, as resorts go, it's quite large. The staff was great, the rooms were excellent. A few notes: - We traveled Oct '11. We got Alonzo as our personal concierge (all guests receive one) and with 2 months experience,... More

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Camilo_Royal_Resorts, Community Manager at The Royal Caribbean, responded to this review
October 11, 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. Thanks for the kind words towards your personal concierge, Alonso. I'll pass them along to the concierge department managers to compliment him for a job well done. Having said that, I'm sorry your... More

shelbygirl12
Memphis, Tennessee
1 review
2 helpful votes
5 of 5 stars Reviewed October 4, 2011
2
people found this review helpful

By far one of the best resorts we have stayed in. We exchanged our time share in Hawaii for The Royal Caribbean. The villa was very roomy with all the features one would want. Our view over the pool and onto the ocean was great. Daily maid service from Guadalupe and having Alonzo make all our reservations was the icing... More

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Harvey G
Anaheim, California
1 review
1 of 5 stars Reviewed October 3, 2011

Just got back from the Royal Caribbean resort. Paid for a beach front property and got the back villa. They said everything was full when only 25% of the resort was occupied. Their policy clearly states there is no compensation was so ever on anything, your fault or theirs. Plus they wanted to sell me a time share at the... More

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The Royal Caribbean Also Known As

  • Royal Caribbean Hotel Cancun
  • Royal Caribbean Cancun
  • Royal Caribbean
  • Cancun Caribbean Resort Royal
  • Royal Caribbean Resort Cancun
  • Royal Carribean
  • Royal Caribbean Hotel
  • Caribbean Royal
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico

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The Royal Caribbean
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